USU Software Asset Management

About USU Software Asset Management

Enterprise customers and over 50 Global Fortune 500 companies use our established solution portfolio for Software Asset Management to rightsize their software portfolios, assess audit risk, and find millions in savings. USU SAM (formerly Aspera) is the leading provider of software and services for IT & Customer Service Management. We manage software licenses across the data center, cloud services and hybrid scenarios, and our in-house team designs their services around your needs. ...
Close

Image 1 of 4

USU Software Asset Management Cloud Dashboard

USU Software Asset Management User Reviews

OVERALL RATING

Showing 2 reviews

Rebecca

Company size: 5,001-10,000 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Long Time Fan of this Technology!

It's been amazing - they are so supportive and engaged. Now, with the Customer Experience team, it's even better. I've never felt so listened to by a vendor. They really do work to take feedback and make the product better.

Pros

One of the major reasons why we chose USU is becuase of the ability to handle all our different data sources. We weren't forced to buy yet another discovery tool - we have more than 10 different data sources connected globally and we add more every quarter. The ability to normalize that data across all those systems means we can implement new connectors and not have to worry as much as before about data quality.

Cons

If you'd asked me 3 years ago - I'd say the user interface. But they've improved that 10x over!! Now, I'd say a wider selection of out of the box reporting - but even that is getting better with each new release.

Reasons for choosing USU Software Asset Management

The data/not needing another discovery product. The team - ah-may-zing!!

Response from USU

Hi Rebecca, Thank you so much for your review! We are so glad to hear about the many benefits your company has received from our product. We continue to work hard to make helpful updates for our users. Thank you, The USU Software Asset Management Team

Replied August 2021

David

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
1

Value for money

out of 5
3

Customer support

out of 5
2

Functionality

out of 5

August 2021

Overly Complex, Expensive, Not Useful at the moment

Our information has not updated in 9 months. Our backend IT engineers discovered it was because USU changed their server name that we are reporting into, thus creating a new device ID without telling us. This in turn broke data uploads and has caused our USU reporting to stagnate rendering it useless at this point.

Pros

I like that you can look at your environment and perform various sandbox activities (or what-if scenarios) to try and attain cost advantages.

Cons

The interface is cumbersome and difficult to use.