We use bao for the first connect with our inbound leads. It helps us to make sure our sales reps do not forget to ask any questions that might be relevant for the further sales process. The documentation generated from the calls is superb!

Their customer success team is a little bit annoying

The tool alone deserves great praise to the founders and developers. But what completely excites me and inspires me to achieve better results is the highest level of expertise in matters of sales conversations of Bao-colleagues! After every training session or call with our manager at Bao, I have new insights and ideas that help me move forward. You know the great feeling of being able to do something better in the calls. My only regret is that I'm basically on mailing follow-up calls and discovery calls. And I would like to comprehend with Bao the customer reactivation or mystery calls, as well as needs assessment calls... And who doesn't dream of selling products on the phone?! ;-)

Along with my favorite features like - Creation of individual scripts for phone calls - Analysis of conversations with customers - Analysis of own activity - Possibility to log the calls and save them in the CRM it was important that the transfer of knowledge can take place in our team. Thanks to the well-thought-out onboarding phase and support during familiarization with the tool, it was painless and integration into our business processes was easy.

Sometimes when I'm working on the script, I can get distracted by a phone call or a chat and the script can be lost. So I wished for me the auto-safe function, but maybe I should rather be more attentive to what I do myself. :-)

- bao helped us to understand what actually happens in our conversations - We identified success factors which we rolled out throughout the sales org - Integrations to all tools we need: Salesforce, Hubspot, Slack

- As you would expect, the onboarding and setup required some time. The education of our employees to really use it to the best extent took us 2 months.

Easy onboarding: good usability; was initiating a paradigm shift in my mind

It took some time until I understood how to build playbooks on my own. :-) The support helped me to work through this issue in a very professional way.

The cooperation with the Bao team is very good. Questions are answered quickly and competently in the call.

With Bao, I can create very individual and easy-to-follow guides tailored to my business.

no handicaps occurred when creating our campaigns. The dashboards were adapted very promptly to our special requirements