All Demodesk Reviews

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User Profile

Landice

Verified reviewer

Computer Software, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed July 2019

Next-gen Demo App

PROS

What I like most about Demodesk is the ability to have all meeting attendees work on the same screen without downloading anything. For us, it really increased potential customer's engagement/sense of participation, because now they can play with the software themselves instead of us showing them how it works, and they can try with a real use case instead of mock data we made.

CONS

The user interface could use some improvements especially in settings, but you can figure out how the core product (meeting page) works by yourself.

Vendor Response

Hi Landice, Thank you for sharing your thoughts about the product. Happy to hear that Demodesk helped you host more engaging meetings.

Replied July 2020

Marco

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Makes software demos a lot easier and interactive

PROS

- No downloads or lags in the software - Clean interface - Ability to record sessions - Interactive screen-sharing

CONS

- no chat functionality - no intercom integration

Reason for choosing Demodesk

- unique features - easy to use - high level of customer service

Vendor Response

Hi Marco, Chat functionality is now available for all participants. And the Intercom integration is on our roadmap. Thank you for sharing your opinion. We appreciate that.

Replied July 2020

Simon

Computer Software, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2022

Weak compared to competition, too expensive for little value

Poor product that did not develop well over time Additionally bad business practices making it hard to leave Would not recommend

PROS

Initially, we thought the software will help us streamline our pitches. This is really the only reason why we considered it

CONS

The online video platform is buggy at best and unusable at its worst. About 40% of meeting are shifted off the platform after the meeting started as somebody could not connect, use video or audio. The initial UX of the admin interface is hard to use and now with the update little improved, besides not finding anything anymore after literally every page and navigation changed. As we liked some ideas, we stayed on and hoped the development improved the product. The mobile experience is insufficient. After deciding that this is not a good option for us in the future, we tried to cancel. This is not possible online and interaction with support is required. That is uncommon for a simple SaaS tool and a pain for customers.

Reason for choosing Demodesk

Easier, works better, easier in meetings with multiple conference channels that work

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

great customer success

PROS

as soon, as I face any challenge somebody will be there to help me.

CONS

the "power-point" feature I don't get it.

Reasons for switching to Demodesk

Demodesk offers there service in German. Two users at the same time can use demodesk

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

A tool focussed on customer interaction

PROS

- Quite a difference (in a positive way) coming from pure screensharing tools: This is really focussed on customer interaction - Integrations with Salesforce and Hubspot - Automation of scheduling

CONS

- Setup took longer than expected for us - Not a cheap tool, investment should be considered if you have a sales team of 20

Martin

Computer Software, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Awesome for customer presentations

I have been using Demodesk to pitch proposals to potential customers for my web development business. I also use it to demonstrate progress in my projects and have sprint reviews with clients and partners. It helped me solve the issues I had with other popular screensharing tools that are not really aimed at client presentations.

PROS

Demodesk feels a lot more suitable for pitching a solution or demonstrating software functionality to clients than the usual screensharing tools. The major advantage for me is that it's cloud-based, i.e. I don't have to share my local screen with all my info visible and notifications popping up but always have a clean environment without distractions to show the customer. You can also arrange the presentation content beforehand. What I also really like is how easily I can share mouse control with my customers without them having to install any browser extensions.

CONS

So far there is nothing that I truly dislike about Demodesk. There are a couple of smaller features that could still be added though.

Vendor Response

Hi Martin, Thank you very much for taking the time and sharing your experience. We are very glad that you chose Demodesk for customer-facing meetings and found our functionality useful.

Replied July 2020

Marie

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Great Product and even better support

PROS

- easy to use - saves us lots of time to coordinate appointments - co-browsing is very intuitive for our users

CONS

usability can be sometimes improved when making templates

Reason for choosing Demodesk

- compatible with most browsers - no download necessary

Vendor Response

Hi Marie, We are glad to hear that you like the product and are happy with our customer support. Feel free to share any questions/suggestions regarding meeting templates. We're constantly striving to improve the product's functionality.

Replied July 2020

Layal

Computer Software, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

DemoDesk for sales enablement

PROS

User-friendly system. Easy to set-up. Integrates with top CRM systems such as Hubspot & Salesforce.

CONS

Some parts of the product are still being worked on

Nadiia

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Must-have tool for SaaS Sales and Customer Success teams

I would definitely recommend Demodesk because it's ease of use, especially for our customers. Also it's a true time saver (scheduling feature) and makes sales demos and onboardings so much more professional.

PROS

I really like how easy our customers can access demos or meetings with Demodesk (no issues with firewalls or downlodas required). By sharing control with the customer, I am able to actually collaborate with the customer (and don't have to decide if I or the customer is in control). This is very helpful for interactive product demos and customer onboardings. Another feature that makes processes a lot more simple is automated scheduling. Not only that customers can book their meetings in a self-serving manner but also that I am able to schedule a meeting for another colleague. Demodesk truly helps to design sales processes a lot more efficient and professional!

CONS

At first, Demodesk was not super intuitive to use but the team really does a great job in onboarding and is always there to help.

Vendor Response

Hi Nadiia, Thank you for sharing your experience here. We are more than happy to hear that Demodesk helped you be more efficient in the sales process.

Replied July 2020

User Profile

Vineet

Verified reviewer

Computer & Network Security, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

Great customer meeting platform, changes your approach towards making a sale !

PROS

Love how you can show webpages from inside the meeting playbook without sharing your whole desktop. New routing feature helps your filter/sort prospects to appropriate reps and you can customize questions based on how your assign sales rep to a customer. Customer needs just a web browser to attend the meeting demo. Everything is automated, meetings are scheduled in your calendar based on subscribed events. Connects with your CRM, google/officee365 calendars.

CONS

find the pricing to be little higher, but then its a niche product.

Jonas

Construction, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Brings sales calls to another level of professionalism!

Clients are impressed how easy it is to access calls. No more cumbersome downloads on the client side. Also, I really like how smooth video call sessions with Demodesk work!

PROS

1. Video Call & Audio quality is excellent 2. Booking tied to my own calendar 3. My client sees only what he is supposed to see 4. I can easily share control with customers 5. The ability to brand own video call session is nice!

CONS

1. No possibility to take notes, but it seems that this feature is on the roadmap

Vendor Response

Hi Jonas, Thank you for the great feedback. Notes are available in the meeting and can be sent automatically to your CRM right after the call.

Replied July 2020

Marius

Information Technology and Services, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2020

Easy, self-explaining & always working

Sharing my screen is essential for my work with customers. With demodesk its easy to share & set up appointments.

PROS

There aren't many clicks or explanations for setting up a demo desk meeting. Its super easy to use & my customers use it without any problems as well. Happy with that easy and always working solution.

CONS

Nothing in my mind right now. An always upfront overview with the meeting participants on the side of a corner would be nice. (seeing who is speaking, little symobls)

User Profile

Philipp

Verified reviewer

Sports, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

awesome software and team

PROS

supports meaningful sales conversations

CONS

this software should have been here years ago

Vendor Response

Hi Philipp, Thank you for the feedback!

Replied July 2020

Karolina

Information Technology and Services, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2020

Next level sales / best customer experience

PROS

webbased screensharing without any download efforts on lead/customer side, the overall customer experience, usage for sales & customer success, integration with HubSpot

CONS

no credit card payment on our subscription level

Reasons for switching to Demodesk

better user and customer experience, esp. screensharing without download processes!

Celeste

Telecommunications, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Demodesk review

so far so good :)

PROS

I like that it connects easily, audio screen sharing and video all in one place.

CONS

it does get slow at times and sometimes the client on the other hand loose mouse or keyboard control

Vendor Response

Hi Celeste, Thanks for sharing your experience. We've improved this functionality and achieved a lag-free collaboration process. If you still face any problem while co-browsing, please feel free to report.

Replied July 2020

Federica

Consumer Services, 501-1,000 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Useful and easy

I used to use it since a week or more and I am learning how to use it properly.

PROS

It is super easy for my job to have the chance to interact with my customer because it makes it faster and easier for me and for them too.

CONS

It is only a bit small the screen when you share it with the customer and it would be the best to implement a way to use it better from the phone

Vendor Response

Hi Federica, Thank you for reviewing the product. I am happy to tell you that the zoom function is implemented and works smoothly. You can now fully manage the size of the screen from your side.

Replied July 2020

Eric

Music, 2-10 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2020

Easy To Use

Love collaborating with colleagues on art on the same screen. Proofreading with colleagues is made much easier as well.

PROS

This is great for having multiple people work off the same screen. It's also great that you don't have to download anything. The free trial has worked wonderfully.

CONS

There doesn't appear to be a chat function which is unfortunate.

Vendor Response

Hi Eric, Thank you for sharing your feedback. We are glad that Demodesk could help you avoid downloads and work together with other participants in the meeting. The chat function is fully available. We will be happy to assist you if you can't find it.

Replied July 2020

Anonymous

11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

The remote UX Research Tool out there

UX research but also sales demos and pitches

PROS

Collaborating on screen together vs. switching from one sharing to another sharing, seeing how the user navigates and interacts with the software is crucial

CONS

There is no worse aspect to commonly used video conferencing or screen sharing tools which I detected

Reasons for switching to Demodesk

Screen sharing and cloud-based solution

Vendor Response

We appreciate your feedback. Thank you for sharing it.

Replied July 2020

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