--- title: "Pipedrive Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pipedrive. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pipedrive is a good fit for you!" source_url: "https://www.softwareadvice.com/sales-forecasting/pipedrive-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) / Pipedrive Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/pipedrive-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/pipedrive-profile/alternatives/) # Pipedrive User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 3,064 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 1,967 reviews (64%) - 4 stars: 893 reviews (29%) - 3 stars: 139 reviews (5%) - 2 stars: 36 reviews (1%) - 1 star: 29 reviews (1%) ### Most mentioned pros - The seamless email integration with Outlook and Gmail keeps all communication centralized, while the high level of customization allows for pipeline adjustments without any technical expertise. - Pipedrive’s standout feature is its visual Kanban board, which makes tracking deals across different stages incredibly clear through an intuitive drag-and-drop interface. - Pipedrive helps us stay organized and consistent with our sales process by centralizing all deals, contracts, and activities in a single system. ### Most mentioned cons - My monitor has a huge smear mark on it, and I'm constantly thinking it's a comma. If you are part of a large-scale corporate environment, you may miss out on some of the heavy customization options. - One downside is that reporting and customization can feel somewhat limited, especially if you're looking for more advanced analytics or complex workflows. - Ironically, they sell prospecting tools built to surface total strangers, but won't let me email people I've done business with for years. ## Pipedrive customer reviews Showing reviews 1-25 of 3,064 (page 1). ### Lightweight, Streamlined Platform with Stellar Onboarding Support - Overall rating: 5/5 - Reviewer: Kevin O. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is giving greater visibility across the team, allowing us to track opportunities more effectively, retain momentum on commercial opportunities, and have visibility towards KPIs. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros I like how lightweight and streamlined the platform is. With some work, we are able to tailor the platform to suit our existing processes, and the onboarding support provided by Diogo Pedroso has been nothing short of stellar. #### Cons It's not a dislike, it is however an observation. Pipedrive has proven capable of being tailored to suit our processes, however the learning curve is a little steeper than I initially expected. However, the learning has been made easy thanks to the support provided by Diogo Pedroso during the onboarding process. #### Vendor response Hi, Thank you for the detailed feedback. We’re glad Pipedrive is lightweight and streamlined, can be tailored to your processes, and gives your team greater visibility of opportunities and KPIs, and we’re pleased Diogo Pedroso’s onboarding support was stellar and we’ll make sure he sees your kind words. We’re also noting your observation that the learning curve is a little steeper than you expected, and we’ll share your comments with the relevant teams. Best regards, Pipedrive Team Replied November 2026 --- ### Once a good CRM, now turning into a ad-riddled mess - Overall rating: 2/5 - Reviewer: Konrad H. - Industry: Telecommunications - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered What started as a good tool feels increasingly extractive. Constant ad-popups are insane for a paid B2B app and a general feeling of desperation is starting to creep in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Generally a competent CRM tool with a nice interface and well thought out workflows. Integration into e-mail is also fine. #### Cons Since mid-2026 I receive multiple fully-blocking ad popups per day. In a paid B2B app this is insane and reeks of desperation. There's also hard push for upselling into questionable, unstable and expensive AI features, with a perspective on more paid add-ons coming in the future. What was once a good overall CRM solution is turinging into the worst of extractive SaaS in front of our eyes. #### Vendor response Hi Konrad, Thank you for sharing your honest feedback. We’re glad to hear that you value Pipedrive’s interface, workflows, and email integration. We’re sorry that the pop-ups and messaging around AI features and add-ons have negatively affected your experience. We understand that a paid business tool should help you work efficiently without unnecessary interruptions, and that pricing and product changes should feel transparent and valuable. We take your concerns seriously and will share your feedback with the relevant teams as we continue working to improve the Pipedrive experience. Best regards, Pipedrive Team Replied October 2026 --- ### Track Deals Contac Customers Manage Sales with Piprdrive" - Overall rating: 4/5 - Reviewer: Masood A. - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pipedrive offers lot of solid feature for tracking sales deals such as new lead, product proposal, customer details and interaction history. We can schedule calls, follow ups and meetings with reminders which helps sales team to keep track of sales prospectus and toward deal. We can view sales progress with reports on dashboard its best. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive clearly organize sales work this visual pipeline makes easy for customizable workflow and help to reduce repetitive follow up. Email management worked as convenient conversation for dealing with customer contacts and for keeping context in single workspace. UI is easy, the reporting and the integration provide full flexibility as per our needs. Product updates, customer support can vary and worth checking about the available features. #### Cons Only one thing I don't like which is product price which climbs high as we add teams and when we go for advanced customization with certain integrations. #### Vendor response Hi Masood, Thank you for sharing your feedback! We’re glad to hear that Pipedrive’s visual pipeline, customizable workflows, email management, and reporting are helping your team stay organized, reduce repetitive tasks, and keep track of sales opportunities. It’s great to know that the platform is supporting your sales process and keeping important customer information in one place. We also appreciate your feedback about pricing as teams grow and require more advanced customization and integrations. We understand the importance of finding a solution that delivers value as business needs evolve, and we’ll share your comments with the relevant teams. Best regards, Pipedrive Team Replied October 2026 --- ### Pipedrive helps to move the sales pipe along and the email tracking is very handy - Overall rating: 5/5 - Reviewer: Ihor B. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before using pipedrive I had Post-It Notes and Spreadsheets scattered all over my office and it was complete chaos. It allows automatic logging of communications so I don't have to waste an entire hour each evening retyping the details of conversations that occurred during phone calls. Overall, it greatly simplifies the overall sales process and provides organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I am just sitting at my desk looking at the cars go by, trying to get awake with my morning coffee. Pipedrive is great as far as being able to keep tabs on all of your sales contacts and leads and you don't need a Master's Degree in Software Engineering to learn how to use it. I like that it syncs directly into my Gmail account, and the emails will automatically enter into Pipedrive. Glad it didn't crash on me when I uploaded all of these new lead today. #### Cons If you try to create some of the more complex reports you run into a dead end rather quickly. While the basic functions of Pipedrive are great, creating a customized dashboard is much more of a pain-in-the-neck than it should be. I would love for them to include more built-in integration options as opposed to having to send me off to Zapier (a service that connects different applications). My monitor has a huge smear mark on it, and I'm constantly thinking it's a comma. If you are part of a large-scale corporate environment, you may miss out on some of the heavy customization options. #### Vendor response Hi Ilhor, Thank you for sharing your feedback. We’re glad to hear that Pipedrive is helping you keep track of your sales contacts and leads without adding unnecessary complexity. It’s also great to know that Gmail syncing and automatic communication logging are saving you time and helping bring some order to what used to be a world of Post-it Notes and spreadsheets. We also appreciate your feedback about advanced reporting, customized dashboards, integrations, and customization options for larger organizations. We understand how important flexibility is as sales processes become more complex, and we’ll share your comments with the relevant team. Best regards, Pipedrive Team Replied September 2026 --- ### Clearness, ease of use, enormous increase in efficiency. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Linking and tracking customer contact via phone, email and website - all of this can be mapped in Pipedrive. It enables comprehensive marketing automation through workflows and thus evergreen funnels that continuously generate revenue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive allows us to automate and streamline our entire sales and communication process. We can use the API to connect our own platform with our sales team. Its numerous integrations allow for easy connection to many other apps. The intuitive user interface enhances the user experience and acceptance of this tool. Event based marketing is also possible through the use of the corresponding browser plugin. #### Cons Many interfaces are very open and offer possibilities for connecting to other systems. However, a few require the use of paid third-party providers to use the interface easily and without development effort. #### Vendor response Hi Timothy, Thank you for sharing such detailed feedback! We’re glad to hear that Pipedrive is helping you automate and streamline your sales and communication processes. It’s great to know that the API, integrations, intuitive interface, and event-based marketing capabilities are helping your team connect systems and create more efficient workflows. We also appreciate your feedback about some integrations requiring paid third-party providers. We understand that having simple, direct connections between tools can reduce both development effort and additional costs, and we’ll share your comments with the relevant team. Best regards, Pipedrive Team Replied September 2026 --- ### Excelente ferramenta para gestão de vendas e clientes - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Minha experiência com o Pipedrive foi muito positiva. A ferramenta facilita a organização das oportunidades comerciais, melhora o acompanhamento dos clientes e permite ter uma visão clara de cada etapa do processo de vendas. É uma solução bastante útil para equipes que precisam de mais organização e controle comercial. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros O Pipedrive é fácil de usar e oferece uma ótima visualização do funil de vendas. A organização dos contatos, oportunidades e atividades facilita bastante o acompanhamento dos clientes e ajuda a equipe a manter as negociações em andamento. Os recursos de automação também contribuem para ganhar produtividade. #### Cons Alguns recursos mais avançados podem exigir um pouco mais de aprendizado. Dependendo da necessidade da empresa, também pode ser necessário contratar um plano mais completo para ter acesso a determinadas funcionalidades. --- ### Es un crm de nivel medio - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered En general Pipedrive solo es bueno para una empresa que busque un crm que se sitúe a medio camino entre una hoja de Excel para gestionar los clientes potenciales, y algo en el extremo superior. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Este CRM es ideal para asignar tareas y realizar un seguimiento detallado de la actividad. Las integraciones con otros programas, como HubSpot y Zapier que son sencillas. #### Cons Sin duda ay una curva de aprendizaje considerable para saber usar Pipedrive. No tiene ni de lejos tantas funciones como otros CRM como Salesforce. #### Vendor response Hi Maria, Thank you for sharing your feedback! We’re glad to hear that Pipedrive is helping you assign tasks and track activities in detail, and that you’ve found integrations with tools like HubSpot and Zapier straightforward. We also appreciate your feedback about the learning curve and the range of features compared with other CRMs. We understand that finding the right balance of simplicity and functionality is important for different teams, and we’ll share your comments with the relevant team. Best regards, Pipedrive Team Replied September 2026 --- ### pipedriveden - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: less than 1 year · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very positive for smaller businesses, it is a focused action driven CRM that trades complex enterprises features for exceptional day-to-day usability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros the ease of use of Pipedrive and one of the most intuitive CRMs makes you comfortable in just a matter of days. #### Cons Expensive add-on pricing and tier repositioning. Many crucial tools require paid add-ons. smaller teams pay for higher tiers. #### Vendor response Hi, Thank you for sharing your feedback! We’re glad to hear that you find Pipedrive intuitive and easy to use, and that you were able to feel comfortable with the platform within just a few days. It’s great to know that Pipedrive’s action-driven approach is helping smaller businesses stay focused on their day-to-day sales activities. We also appreciate your feedback about add-on pricing and plan tiers. We understand how important it is for smaller teams to have access to the tools they need at a price that fits their budget, and we’ll share your comments with the relevant team. Best regards, Pipedrive Team Replied September 2026 --- ### An intuitive, high-impact CRM that keeps our sales team focused and efficient - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Pipedrive has been a game-changer for our sales process. It strikes an excellent balance between being feature-rich enough to manage complex workflows and simple enough to adopt quickly across the team. It has significantly reduced manual data entry and helped us maintain a much higher level of deal visibility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive’s standout feature is its visual Kanban board, which makes tracking deals across different stages incredibly clear through an intuitive drag-and-drop interface. The platform excels at activity-focused selling, ensuring reps stay on track with automated prompts for the next step in every deal. Additionally, the smart workflow automation is a major time-saver, handling follow-up emails and task creation automatically. The seamless email integration with Outlook and Gmail keeps all communication centralized, while the high level of customization allows for pipeline adjustments without any technical expertise. #### Cons While the interface is clean and user-friendly, the reporting features can feel somewhat limited for highly complex enterprise-level analytics. Additionally, some users may find that the depth of the automated workflows requires a learning curve to set up perfectly for intricate sales processes. #### Vendor response Hi Marquita, Thank you for your detailed feedback! We're delighted to hear that Pipedrive's visual pipeline, workflow automation, email integration, and customization have made such a positive impact on your sales process. It's especially rewarding to know the platform has improved deal visibility, reduced manual work, and been easy for your team to adopt. We also appreciate your feedback on reporting and the learning curve for more advanced automations. Insights like yours help us continue improving the platform to better support businesses of all sizes and sales processes. Thank you for choosing Pipedrive and for sharing your experience! Best regards, Pipedrive Team Replied August 2026 --- ### My Top CRM — Intuitive, Powerful, and Built for Real-World Sales - Overall rating: 5/5 - Reviewer: Brett B. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Pipedrive has been excellent. I've used the platform for many years across my Lead Gen company, sales and sales consulting, business development, opportunity management, and customer relationship management, and it has consistently been reliable, intuitive, and easy to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I've been using Pipedrive for many years, and it remains one of my favorite CRM platforms. What I appreciate most is how intuitive and easy it is to use. Pipedrive gives you a clear visual view of your sales pipeline, makes it easy to manage opportunities and follow-ups, and helps you stay organized without the complexity and administrative burden that often come with larger CRMs. The platform is flexible, powerful, and incredibly user friendly. I can quickly see where every opportunity stands, what needs attention, and what my next action should be. It strikes an excellent balance between simplicity and functionality, which is one of the main reasons I've continued using it for so many years. #### Cons There honestly isn't much I dislike about Pipedrive. If I had to identify one area for improvement, it would be continuing to expand its AI capabilities, automation, and deeper intelligence around sales opportunities and next best actions. That said, the platform has consistently evolved over the years, and I've been very pleased with the updates and improvements. #### Vendor response Hi Brett, Thank you for your detailed feedback and for being a long-time Pipedrive customer! We're thrilled to hear that Pipedrive's intuitive interface, visual pipeline, and opportunity management tools have continued to support your sales processes over the years. It's great to know that the platform helps you stay organized, manage follow-ups, and focus on the actions that matter most without unnecessary complexity. We also appreciate your feedback around AI, automation, and sales intelligence. We're continuously evolving Pipedrive, and insights like yours help us understand where we can continue to add more value. Thank you for your continued trust in Pipedrive and for sharing your experience! Best regards, Pipedrive Team Replied July 2026 --- ### Co-Owner/Founder - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Marketing and Advertising - Company size: Self-Employed The user finds Pipedrive to be a comprehensive CRM that includes all necessary features for their operations. They noted a minor limitation regarding the dashboard for smart contracts but overall have had a positive experience. Full review available after login on Software Advice --- ### Business Developer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Construction - Company size: 51-200 employees The reviewer appreciates how Pipedrive has transformed their approach to managing sales processes, moving away from spreadsheets to a centralized system. Despite some challenges with email activity tracking and dashboard customization, the platform ultimately enhances visibility into the sales pipeline. Full review available after login on Software Advice --- ### Product director - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Industrial Automation - Company size: 2-10 employees The software has been a dependable resource for sales teams, helping them maintain focus on closing deals. Although there is room for improvement in AI utilization, it continues to support effective sales practices. Full review available after login on Software Advice --- ### Value for money - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered For a small business like us, it works well without much of complexities, it does have the flexibility to use the tool. Would love to see some of the automations to generate leads using the tool itself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Pipedrive's user interface is very easy to use without complexities. We started using it for CRM and work management but later resiled that it is good for CRM but not work management. We still use it for CRM. #### Cons Its capabilities with email campaign are limited. It could do a better job with email campaign and automations to make leads work like magic. #### Vendor response Hi Kavit, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use and a good fit for your CRM needs as a small business. It’s great that the platform provides the flexibility and simplicity your team was looking for. We also appreciate your feedback regarding work management, email campaigns, and automation capabilities. Your suggestions around stronger lead generation and more advanced automation features are valuable and have been shared with our team as we continue improving the platform. Best regards, Pipedrive Team Replied May 2026 --- ### Continuing to use Pipedrive - a great CRM for small businesses - Overall rating: 4/5 - Reviewer: Jess W. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really like the tool, we use it well, and assign tasks to team members. It’s a good way to simply keep track of customer follow ups, BUT, in the free version the sync with mailchimp could be better. I suppose that’s why you pay for the upgrade version! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s easy to make bespoke pipelines and customize this with your business and desired tracking needs. #### Cons The integration with mailchimp wasn’t as intuitive as I’d hoped. While we use this, it wasn’t hugely clear that the data had moved across. --- ### Decent CRM for the price - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pipedrive is a simpler CRM that we've used for nearly 10 years. It has done a decent job of evolving with the market and offering more in-depth tools and features to cover more marketing automations #### Cons PIpedrive is still outdated and a weaker CRM than its main competitors - Salesforce and Hubspot. For now, the price difference reflects that. #### Vendor response Hi, Thank you for your feedback and for being a Pipedrive customer for nearly 10 years. We truly appreciate your long-term trust and support. We're glad to hear that Pipedrive has continued to evolve with your business and that you've found value in our expanding automation and marketing capabilities, as well as our pricing. We also appreciate your honest feedback about advanced functionality. Insights like yours help us understand where we can continue to improve as we develop the platform. Best regards, Pipedrive Team Replied July 2026 --- ### Great platform agnostic CRM for small business - Overall rating: 4/5 - Reviewer: Jim P. - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to scale - have used for multiple clients. Ideal for users who work between multiple platforms ie. google and microsoft. Would recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great for comprehensive features without an enterprise level pricetag. Ideal for solo or smbs with many integrations. Perfect for mid to late(r) funnel client management. #### Cons Early funnel contact management. Other tools integrate well with the platform though to make the workflow seamless. #### Vendor response Hi Jim, Thanks for your feedback! We’re glad to hear Pipedrive is a great fit in terms of features and value, especially for SMBs and scaling across multiple clients. It’s great that integrations and flexibility across platforms like Google and Microsoft are supporting your workflow. We also appreciate your insights on funnel management, this kind of feedback is very helpful as we continue to improve. Best regards, Pipedrive Team Replied April 2026 --- ### Campaign emailing is extremely misleading - Overall rating: 2/5 - Reviewer: Mark F. - Industry: Real Estate - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Not happy. I feel I was duped into a product that routed all their email marketing campaign features with zero mention (even fine print), that they can (and will) require you to obtain consent from every one of your contacts before sending me an email campaign to one. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Customer support is responsive. The UI is confusing at first but ultimately is actually pretty good with a few days of using it. #### Cons Signed up for the Campaigns email feature and spent a month building my CRM around it. Because of how 25 contacts were sourced, Pipedrive locked double opt-in across my entire account, blocking campaigns to all ~560 of my contacts, including 25-year relationships. My contacts are legitimate, nothing bought or scraped, and I am breaking no laws. US email is opt-out, not opt-in. This is Pipedrive's own internal policy, stricter than the law and not disclosed in their marketing. Ironically, they sell prospecting tools built to surface total strangers, but won't let me email people I've done business with for years. Cost me real time, money, and energy. #### Vendor response Hi Mark, Thanks for sharing your experience. We understand it’s frustrating to invest time in setting up your CRM and campaigns and then run into restrictions that affect your ability to contact your list. Our Campaigns compliance rules are in place to help protect email deliverability and reduce spam complaints. In some cases, we may need to verify consent depending on how contacts were added. We understand this can be especially difficult when working with long-term business contacts, and we’re sorry this wasn’t clearer during your setup. We’ve shared your feedback with our team. If you’d like to discuss this further or need help, please contact our Support team, we’re happy to assist. Best regards, Pipedrive Team Replied June 2026 --- ### A 2005 product, 2005 support culture, 2026 prices - Overall rating: 1/5 - Reviewer: Alexander K. - Industry: Financial Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Support: Three years, one real dispute, handled badly. Tried to reduce 8 seats before renewal — billed anyway because "deactivate" and "remove" are different actions in Pipedrive, a distinction not communicated in the UI. Agent promised a refund exception in writing if I removed them manually. I did. Refund refused. Promise rewritten after the fact as "assessment only." The Customer Success Manager called my response "frustration." It wasn't. Recommendation: Evaluate alternatives. The product is a generation behind; the company's handling of a routine dispute tells you what the next three years as a customer would look like. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The pipeline view is clean. End of list. Frankly it is pretty dated - no WhatsApp integration, it's very 2005 #### Cons Pipedrive markets itself as AI-native. It isn't. Automation is limited, reporting is thin, the mobile app is dated, integrations are uneven. Attio, Folk, HubSpot and Salesforce Starter are all ahead on the dimensions that matter in 2026. #### Vendor response Hi Alexander, Thank you for taking the time to share such detailed feedback, we’re sorry to hear about your experience and understand your frustration. Regarding billing, Pipedrive operates under a non-refund policy for subscription renewals, and charges apply based on active seats at the time of renewal. We understand this may not align with your expectations in this situation, and we appreciate you sharing your perspective on how this process impacted you. We also thank you for your feedback on product capabilities, AI positioning, automation, reporting, mobile experience, and integrations seriously. These insights are valuable as we continue to evolve and improve the platform. Best regards, Pipedrive Team Replied May 2026 --- ### Highly recommend for service-based businesses. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pipedrive has been a huge help in organizing and tracking our leads from first contact through close. It’s streamlined our sales process and improved efficiency. Highly recommend for service-based businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The visual pipeline is easy to use, keeps our team accountable, and ensures no follow-ups are missed. #### Cons There's not much to dislike with this product. Would be great to have it's own crm telephony. It still works well with JustCall. #### Vendor response Hi, Thank you for the review! We’re glad the visual pipeline helps your team stay accountable and never miss follow-ups. It’s great to hear Pipedrive has streamlined your sales process and improved efficiency, and that the JustCall integration is working well for you. Best regards, Pipedrive Team Replied December 2025 --- ### User-friendly CRM - Overall rating: 5/5 - Reviewer: Mirjam M. - Industry: Computer Software - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I find it very user-friendly. The documentation is thorough and helpful. The few times I have a question I can chat with support and they are quick to help me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The search function at the top is great. I use it all the time to find contacts, deals and organizations. I like how the data on leads, deals, persons and organizations all are can be customized and linked together. #### Cons I use Pipedrive as a marketer. The basics are covered (what we need for now) but I miss good reports for newsletters and the ability for tracking clicks from newsletters to our website. #### Vendor response Hi Mirjam, Thank you for your feedback! We're glad to hear that you found Pipedrive user-friendly and that our support team has been helpful when needed. These are great suggestions, and we’re always looking for ways to improve the platform. We’ll make sure to pass this along to our product team for consideration. Best regards, Pipedrive Team Replied March 2025 --- ### CRM Built for Long Term Use - Overall rating: 4/5 - Reviewer: Josh A. - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A definitely leap in use cases from the previous CRM I was using. Being able to integrate with my Google Calendar for tasks/events, and entering in a number of custom fields that I can filter by is very useful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros There are many ways to customize and complete tasks that can be set for each user. I can grow with the service, upgrading to higher tiers for more tools. #### Cons All the customization can make it difficult to decide how to best implement the services across the company. The base tier restricts the use of certain tools that would be extremely beneficial to a small start up, such as automated cadence emails. #### Vendor response Thank you for your feedback! Replied November 2024 --- ### Very Useful Sales Tracking Software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered In its capacity as a customer relationship management (CRM) system for our sales staff, it has proven to be rather effective. Although rather elementary, the lead assignment workflow automation is quite accessible and user-friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple to navigate and modify to fit your needs. The majority of the description of features and abilities is written in straightforward English. Resources for understanding one's talents are readily available and simple to use. A thriving ecosystem for third-party app integration, allowing us to seamlessly bridge gaps between essential business tools (email, Teams, Zoom, etc.). #### Cons In all honesty, I can't think of much that I dislike about Pipedrive. Its interface may benefit from some modernization as it now appears somewhat dull and uninspiring. There is no more information. #### Vendor response Stely, We truly appreciate the insights! Keep an eye on our Pipedrive Community to follow the news. Replied September 2023 --- ### Pipedrive works well for Customer and Sales management. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Very good program and I recommend to manage the Sales process. It is ideal to manage the stages of Lead generation and managing the process. You can not lose Leads and prospects. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Comprehensive Visuals and Presentations. #### Cons It requires some experience to create the process properly, is a bit difficult to create all the "funnels" #### Vendor response Daniel, thank you for sharing your experience with Pipedrive! Let us know if you need any help! Replied June 2024 --- ### Good for everyday use! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The Kanban-Style work board create a easy to use workflow which allows staff to provide customer & client support. It integrates with other software used which includes email management especially. Features include AI Sales Assistant too! #### Cons Some lag on the software and limited mobile app usage. The features on the lower end of the price package also seems inadequate sometimes #### Vendor response Hi Luciano, Thank you for your review! We're glad to hear that the Kanban-style pipeline, integrations, email management capabilities, and AI Sales Assistant are helping your team provide effective customer support and manage workflows more efficiently. We also appreciate your feedback regarding occasional performance lag, mobile app limitations, and the features available on lower-tier plans. Insights like these are valuable as we continue to improve the platform and user experience. Best regards, Pipedrive Team Replied June 2026 ---