# Refract Software Reviews, Demo & Pricing - 2026 > Review of Refract Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/sales-forecasting/refract-profile --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / Refract Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/sales-forecasting/refract-profile/reviews/)[Alternatives](https://www.softwareadvice.com/sales-forecasting/refract-profile/alternatives/) # Refract 2026: Benefits, Features & Pricing Wondering if Refract is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Refract 4.4 [(24)](https://www.softwareadvice.com/sales-forecasting/refract-profile/reviews/) Pricing Starting at $50.00 per month ### About Refract Refract is a cloud-based software that helps businesses monitor sales calls and demos to identify revenue defining interactions. The call explorer allows supervisors to search through call data based on specific content or insights. Refract enables sales representatives to record and analyze calls to identify top performers and benchmark revenue-generating strategies. Managers can use AI-enabled call reports to gain insights into agent performance and share time-stamped coaching feedback and quality analysis or grading forms. Additionally, the triggered learning module lets team leaders automatically send video tutorials, knowledge and tips documents and relevant links to assist agents during sales calls. Refract facilitates integration with several third-party CRM, call dialers, call recording systems and video conferencing platforms, including HubSpot, Salesforce and RingCentral. Pricing is available on request and support is extended via live chat, phone and email. Wondering if Refract is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. ## Refract User Interface ## Popular Refract Alternatives Main Product Refract 4.4 [(24)](https://www.softwareadvice.com/sales-forecasting/refract-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.50Value for money - 4.87Customer support - 4.14Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [Gong.io](https://www.softwareadvice.com/call-center/gong-profile/) 4.8 [(561)](https://www.softwareadvice.com/call-center/gong-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.62Value for money - 4.65Customer support - 4.68Functionality Pricing Available upon request Get Price Alternative Product [Clari Copilot](https://www.softwareadvice.com/crm/wingman-profile/) 4.7 [(314)](https://www.softwareadvice.com/crm/wingman-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.66Value for money - 4.69Customer support - 4.56Functionality Pricing Starting at $1080.00 per year Get Price Alternative Product [Modjo](https://www.softwareadvice.com/live-chat/modjo-profile/) 4.7 [(60)](https://www.softwareadvice.com/live-chat/modjo-profile/#reviews) Ratings Breakdown - 4.73Ease of use - 4.41Value for money - 4.88Customer support - 4.48Functionality Pricing Available upon request Get Price Alternative Product [Outreach](https://www.softwareadvice.com/live-chat/outreach-profile/) 4.4 [(311)](https://www.softwareadvice.com/live-chat/outreach-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.24Value for money - 4.13Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [SalesLoft](https://www.softwareadvice.com/crm/salesloft-profile/) 4.3 [(231)](https://www.softwareadvice.com/crm/salesloft-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.10Value for money - 4.08Customer support - 4.23Functionality Pricing Available upon request Get Price ## Refract Pricing and Plans Starting price: $50.00 per month Free Trial Free Version Basic $50.00 per feature, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Refract Features - Popular features found in Call Recording Activity Dashboard Automatic Call Distribution Call Center Management Call Monitoring Call Tagging Call Transcription Computer Telephony Integration Event Triggered Actions File Transfer Interaction Tracking IVR Recording - More features of Refract Archiving & Retention Assessment Management Built-in Course Authoring Call List Management Call Recording Campaign Management Collaboration Tools Commenting/Notes Conferencing Content Library Conversation Intelligence Correlation Analysis CRM Customizable Fields Dashboard Data Import/Export Feedback Management Gamification Goal Setting/Tracking Graphical Data Presentation Learning Paths/Tracks Live Chat Onboarding On-Demand Recording Performance Management Performance Metrics Real-Time Analytics Role-Based Permissions Sales Trend Analysis Scheduled Recording Statistical Analysis Training Management Video Conferencing ## Refract User Reviews Overall Rating 4.4 Ratings Breakdown 5 58% 4 25% 3 17% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.5 Customer support 4.9 Functionality 4.1 Dan L. Verified reviewer Automotive 51-200 employees Used weekly for less than 2 years Review source Reviewed December 2020 Undeniable value on par with big competitors, for a fraction of the cost 5 Fantastic. Great sales approach, well-priced product, gives 80% of the value of bigger competitors at 25% of the cost. \[SENSITIVE CONTENT HIDDEN\] & the entire team are great. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative. Helps me get team using it. Product continues to improve. Above all though, allowed us to create process & score people on their ability to work it when it comes to sales & success team conversations. Cons: Interface is a bit clunky, some of the integrations need improvement - but i see those as areas to improve with the "nice to have" areas. the "need to have" which is the core of the product has always been smooth sailing & effective. Reasons for choosing Refract Most bang for buck. We're a growing company and \[SENSITIVE CONTENT HIDDEN\] demand every dollar spent very effectively. 80% of the value of the bigger guys at 25% of the cost. Read More NB Neil B. Verified reviewer Computer Software 2-10 employees Used weekly for less than 12 months Review source Reviewed December 2020 A Coaching Platform for both Companies or Trainers' 5 The company and knowledge of the Sales Enablement Market is what really sets them apart from other vendors. From Sales to Customer Success, they really take the time to help you optimise your own business, and help on every step of the way. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Analytics, Scenario Challenges, On-Boarding, Content Uploads Cons: UI could do with some updating, and can sometimes lag in Google Chrome as it's web-based, but not too taxing Reasons for choosing Refract Customer Experience and Price - Also supported more EMEA languages versus North American vendors Read More Aaron R. Verified reviewer Education Management 201-500 employees Used monthly for less than 12 months Reviewed September 2018 Incredible support, needs a bit more time to bake. 3 Our business case has changed over our time with refract. Originally I was looking for training and onboarding assistance. Now it is monitoring. I really like the feature set but now look to integrations to be able to monitor from 1 place. Ratings Breakdown 2 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: The team and product are fantastic, it's the learning curve which gets ya. Once you climb, functionality makes sense and you start to realize the leverage Refract promises. Features I really like include: - Full transcripts of calls - Rep/Prospect time allocation - Time based notes (comment on a specific section of the call) Cons: As with any startup, the roadmap is changing. Features you'd like can take weeks or months but Support does a fantastic job bridging the gap. Shout out to CSR for her help! Areas of improvement include: - Search, the taxonomies could use an update to make finding things faster - Improved pricing, would ideally like a viewer and editor license. - Folders, I'd like improved storing of content based on specific use cases: Research, monitoring, training Read More AB Audrey B. Verified reviewer Education Management 2-10 employees Used weekly for less than 2 years Review source Reviewed December 2020 A tool to guarantee transformation on sales calls 5 My experience with Refract has been superb. The customer service is excellent, nothing is too much trouble. In the early days I'd be contacting them more often than I care to admit while I got used to the platform, which on reflection I realise now was more about me not taking time out to test it. The platform is brilliant and easy to use. I'm updated regularly on new features etc, which all help me offer much more to my clients and enables me to stand out from the crowd. Must say a big thank you to \[SENSITIVE CONTENT HIDDEN\] my customer account manager who is FABULOUS :) Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how. The extra features that highlights the % of time a learner speaks compared to the amount of time their prospect or customer speaks is absolutely a game changer. What's unique is the software's ability to stop a call and put 'notes / tags' on key points is truly in a league of its own. Most learners I know haven't got the patience to sit listening to a call from start to finish. This function allows them to get what they need to know very quickly and then apply what they've learned. Using this software enables me to accelerate learning QUICKLY. Cons: Nothing. Totally happy with it. Just wish I'd found it earlier! Read More John S. Verified reviewer Computer Software 51-200 employees Used daily for less than 12 months Reviewed September 2018 Great Product... Great People 4 The team at Refract are their biggest advantage, open, honest and always very willing to help. An example of an organisation where the team give a truly competitive advantage. Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: Ease of use, the platform is simply constructed to ensure that uptake from users is fast and easy to manage. Cons: Initially the insights supplied by the platform looked incredible, but access to the underpinning data was an issue. This is not really a "con" though as the team very quickly worked to provide a work around to the issue. Read More NS Nicola S. Verified reviewer Business Supplies and Equipment 201-500 employees Used daily for less than 12 months Review source Reviewed February 2019 A Must Have 5 Since using Refract we have seen a month on month improvement through our agents calls. The type of conversations have now become more consultative and less transactional and this has resulted in better Sales opportunities with fantastic results. Everyone has embraced this tool and has now become part of our working day/week and coaching has become an exciting and enjoyable part of our role with amazing results. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: The ease of use, makes this a must have tool. The information from the Insights gives you an incredible insight and a fuller understanding of each call. Add the grading form and smart tags and you then have all the tools to assist with your coaching and development. The support from Refract is quick, reliable and nothing is ever too much. Cons: The transcript is not very accurate but this has not hindered how we use Refract at all. Read More Walter C. Verified reviewer Management Consulting Self-Employed Used daily for less than 12 months Reviewed September 2018 Best Tool 5 Refract improves the effectiveness of coaching and allows me to quickly hear the challenges of the reps. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The flexibility of the software allows me and my clients many options in using the platform for coaching, training, and self analysis. The training is not just online, but live and available. Awesome. Cons: It does not work to call directly out of all CRMs, but that seems to be changing. Read More Aaron P. Verified reviewer Professional Training & Coaching 11-50 employees Used weekly for less than 2 years Reviewed September 2018 Solid product that gets results 4 Refract has helped each client who has utilized the tool. When sales reps and leaders are having conversations often believe "think" they are executing company process and are consistent. However until calls are broken down and dissected it then provides the ultimate clarity to make necessary changes to further drive revenue. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Software is very easy to use and understandable to navigate. Allows the user to spend their time on items that are most important that ultimately drive results. Cons: Would love to see an easy to use App for sales reps in the field. Read More JR John R. Verified reviewer Professional Training & Coaching 2-10 employees Used daily for less than 2 years Review source Reviewed May 2020 The best of the best. 5 Wonderful! Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Rich, rich data from your calls, enabling your coaches to get a true insight into what's happening in your sales teams. The excellent team behind it to support you and provide the help needed to re-think your sales approach. Cons: Some integration challenges with Skype. Reasons for choosing Refract Flexibility and process. Read More Mark T. Verified reviewer Education Management 51-200 employees Used daily for less than 6 months Reviewed September 2018 Not quite getting the best from Refract.... yet!! 3 Overall, it is starting to support our coaching, but it has took time to get to this stage, due to issues with integration of calls, issues with insights etc. Now it is up and running, we are able to coach more specifically. For us to be able to get full value for money, it would require more accurate speech to text transcription and "You vs. Them" Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: Insights - in particular speaking vs. listening, questions per call quartile Grading - allowing common fail areas to be identified and coached Cons: Transcriptions - not as accurate as I would have thought, along with no You vs. Them (as we don't currently have dual stream recording) Read More Showing 1 - 10 of 24 Reviews [See All Reviews](https://www.softwareadvice.com/sales-forecasting/refract-profile/reviews/) ## Other Top Recommended Call Recording Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [Convin](https://www.softwareadvice.com/speech-analytics/convin-profile/) **4.9** (232) Recently recommended **3** times Stuck Between Options? 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