--- title: "CaptivateIQ Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CaptivateIQ. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CaptivateIQ is a good fit for you!" source_url: "https://www.softwareadvice.com/sales-performance-management/captivateiq-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contract Management Software](https://www.softwareadvice.com/contract-management/) / [CaptivateIQ](https://www.softwareadvice.com/sales-performance-management/captivateiq-profile/) / CaptivateIQ Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/sales-performance-management/captivateiq-profile/) Reviews [Alternatives](https://www.softwareadvice.com/sales-performance-management/captivateiq-profile/alternatives/) # CaptivateIQ User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 874 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 730 reviews (84%) - 4 stars: 135 reviews (15%) - 3 stars: 6 reviews (1%) - 2 stars: 2 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - The platform makes compensation modeling clear and flexible, which helps our sales team understand exactly how their payouts are calculated. - The ability to use Excel like syntax made the transition easier for our team, as we didn't need to learn a proprietary coding language to build out the comp plans. - Overall positive - streamlines communication of variable comp to large sales teams, good capability on integrations and estimate my payout feature is a hit. ### Most mentioned cons - One of the more frustrating parts of CaptivateIQ is that initial configuration and model building can feel overly complex, especially for teams without dedicated ops resources. Once everything is in place it works well, but getting there can require more time, support, and trial-and-error than expected. - The fact that the website is not integrated with workday so we need to job on both platforms to check payslip and proposed commission pay information. - Drop downs for filter options themselves take way too long to load or search for the appropriate value. ## CaptivateIQ customer reviews Showing reviews 1-25 of 874 (page 1). ### Sales Rep review of CaptivateIQ - Overall rating: 5/5 - Reviewer: Matt A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Captivate was EASY to integrate and simple to utilize ongoing. I'm an individual contributor user and it fits my needs perfectly. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Captivate makes it easy to quickly review the high level commissions reports, and also makes it easy to respond to discrepancies/errors with my finance team. As an end user who was formerly using an Excel spreadsheet "solution", Captivate is world's beyond. #### Cons Nothing comes to mind. Again, this is world's beyond our previous capability, and I'm thrilled with the functionality. #### Reasons for switching to CaptivateIQ Because using excel to track commissions is like beating sticks and rocks together. --- ### Excel-like syntax makes complex commission plans manageable - Overall rating: 5/5 - Reviewer: Sergi F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, CaptivateIQ has saved us days of manual work every month. Moving away from manual spreadsheets has eliminated 90% of our human errors regarding payouts. While the implementation took a few months to fully function, the time saved on dispute resolution and the trust built with the sales team has been well worth the investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility of the logic builder is the standout feature. We have complex commission structures with multiple accelerators and SPIFFs, and CaptivateIQ handles them much better than our previous spreadsheet-based system. The ability to use Excel like syntax made the transition easier for our team, as we didn't need to learn a proprietary coding language to build out the comp plans. #### Cons The learning curve for the initial setup is steeper than expected. While the logic is flexible, troubleshooting calculation errors can be time-consuming because it isn't always obvious where a formula breaks. That being said, the support team has always responded quickly and efficiently. #### Reasons for choosing CaptivateIQ We chose CaptivateIQ because of its logic builder. Unlike Xactly, which can require specialized coding knowledge or consultants to update, CaptivateIQ uses a syntax very similar to Excel. #### Reasons for switching to CaptivateIQ Manual calculations became unsustainable as our sales team scaled. We were running into version control issues, broken formulas, and a lack of proper audit trails. --- ### Not a very useful product and a serious step backwards in many ways. - Overall rating: 1/5 - Reviewer: Alan W. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not a very useful product and a serious step backwards in many ways. I kept being asked to provide feedback and my thoughts were not to do it because I don't have much positive to say after 6 months of dealing with it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It allows for single sign on option to access which is convenient. The details provided are correct, but to a fault it makes deciphering the information from a single account extremely difficult and manually calculating outside of the program. #### Cons The display of data is not very user friendly. You can't just scroll through information, it requires stepping through one page at a time and the amount of data on a page is limited and it can't be modified. Exporting to a spreadsheet is a cumbersome way to make something accessible. The pages query a database in real time even when the data only gets refreshed on a daily basis which slows down looking for anything and seems like it is stuck in 2000 for usability. Often the system simply times out when running a query so it provides zero information. I don't have a choice in paying for this service, but if I did, I would be immediately looking for an alternative or for the service to reimburse me for the pain that this system causes. When selecting some dashboards, there is no way to default to only look at the current year which requires manually filtering (every single time) to only look at the current year. The ability to modify the filters and save them is severely lacking. --- ### Commissions - Overall rating: 4/5 - Reviewer: Taylor H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Good user interface. Easy to understand the layout and works well for understanding the various splits of commissions and types. #### Cons I wish I could break it down more easily by the quarter and the month and see the split without diving as deep. --- ### Solid commission calculation platform with good customer support - Overall rating: 4/5 - Reviewer: Lillian W. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally positive, especially with the new features that allow rich text for statement, improvements on dashboards, etc #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It continues to introduce new features, customer support is very knowledgeable, friendly and helpful #### Cons Data & process need to set up properly in advance to enable dashboard to display information in a certain way #### Reasons for choosing CaptivateIQ We are existing clients, it's easier to renew and work with familiar system since we didn't have enough time to onboard a new system. Also CaptivateIQ had enabled new features that will help with our reporting needs. --- ### Slow and Clunky - Overall rating: 3/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Less than favorable. See notes above. I expected a far superior experience to what I have experienced thus far. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Data presented and potential functionality. Ability to send to an Excel sheet. It works, sometimes.. #### Cons Default landing pages not customizable and not preferrable. Loading time is way too slow and often times it will time out or give an error that the data can't be displayed. Unsat. Dashboard navigation is clunky and slow to load or switch between other dashboards. Drop downs for filter options themselves take way too long to load or search for the appropriate value. Search values are too particular and/or don't always give a result for a value I see right on the screen. #### Reasons for switching to CaptivateIQ MRS (don't know if that is the correct product name, but what we called it) was old and had too many years and layers of exceptions programed into it that it was a mess and not always working. --- ### CaptivateIQ is a great solution - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Their solution was good, better than I realized. I made the switch to SPIFF because the pitch was really good and they claimed the solution was even more flexible but in reality I can’t get the tool to do what CaptivateIQ could. My company buys businesses as its growth strategy and in that environment flexibility is key. CaptivateIQ was able to pull data from Excel, Salesforce and several integrations we used. The downside is the support around their solutions is not great. They have a managed services program, but I found they outsource their support resulting in sub-par results. Ultimately, it’s an easy solution to use. Powerful tool. Hire an expert to manage it and your company can scale its sales operations. I might go back someday #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very customizable, easy to use and flexible integrations #### Cons Custom Reporting was difficult, but reporting for standard objects like payroll and payouts was easy to create and use #### Reasons for choosing CaptivateIQ Price and flexibility. Easy to use and ability to manage plans and plan agreements rapidly --- ### Captivate IQ Review - Obey Domingo - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. - I loved it, much better than Excel sheets and emails we were using in the past #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros - The most useful Sales Commission tool I have ever seen - I love how it breaks down the deals and the revenues accrued - It enhances transparency between Sales & Rev Ops and also between Sales & Managers - Historical data also stored securely and visibly #### Cons - I think it does not capture everything - it misses some deals not sure if this is a software or human error - Some numbers reported were not quite accurate - again, not sure if this is a software or human error #### Reasons for choosing CaptivateIQ - It was unique in the sense that its an all-in one solution. We get a lot from using it #### Reasons for switching to CaptivateIQ - Operational Efficiency - Enhance Transparency --- ### Incredible - Overall rating: 5/5 - Reviewer: Harsh K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with CaptivateIQ has been very positive. The platform makes it much easier to manage commissions by automating calculations that would otherwise take significant manual effort. The user interface is intuitive, and once you get familiar with the layout, it becomes very simple to navigate through plans, statements, and payout details. I especially appreciate the transparency CaptivateIQ provides — I can clearly see how each commission amount is calculated, track adjustments, and compare month-over-month performance without needing to request data from finance. Notifications and reminders also help keep payout timelines consistent. Overall, CaptivateIQ has improved accuracy, reduced manual work, and created a fair and visible commission process for everyone involved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about CaptivateIQ is the level of transparency and clarity it brings to the commission process. Being able to see the exact breakdown of how each payout was calculated — including deals, quotas, accelerators, adjustments, and attainment progress — removes uncertainty and eliminates the need to chase finance for updates. The platform also provides real-time visibility, which helps with planning and motivation throughout the month. Notifications and monthly summaries are very helpful, and the interface makes it easy to compare payouts across periods. Overall, CaptivateIQ empowers sales teams with confidence, accuracy, and control over their commission information. #### Cons Although CaptivateIQ is a strong platform, there are a few areas that could be improved. The learning curve can be fairly steep in the beginning, especially when trying to understand how plans are structured and how each calculation rule impacts payouts. Sometimes the interface feels a bit complex, and it can take time to locate specific details or historical adjustments. In addition, when commission plans change mid-year, updates aren’t always reflected immediately, which can create temporary confusion. Reports and dashboards could also be more customizable. Overall, while the system works well, simplifying usability and speeding up data updates would make the experience significantly better. --- ### Great service for sales reps to track their commissions/bonuses! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have really enjoyed using CaptivateIQ. It was simple to set up, easy to navigate, and very helpful if I saw any errors or adjustments that needed to be made to my commission statements. I would highly recommend the solution for any sales org. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, shows me clear breakdowns of quarterly performance, annual performance and what is due to be paid to me in the future. #### Cons It only forecasts what you would get paid commissions on if the customer has paid. It doesn't breakdown what you're owed, assuming the customers pay. --- ### Solid tool with good potential - Overall rating: 4/5 - Reviewer: Kobi T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros CaptivateIQ is a solid tool for managing commissions, offering helpful automation and clear reporting. While the setup can take some time and customization, once it’s running, it makes compensation workflows noticeably smoother and more transparent for teams. #### Cons One of the more frustrating parts of CaptivateIQ is that initial configuration and model building can feel overly complex, especially for teams without dedicated ops resources. Once everything is in place it works well, but getting there can require more time, support, and trial-and-error than expected. --- ### Feedback with less use of captivateiq - Overall rating: 5/5 - Reviewer: Bülent C. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I saw the commission started last month because the company calculate the plans so my less experience are very less. I want wo give a better feedback I think in 6 months of daily use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros overview and the easy setup for new users it is very comfortable to understand and get the best start #### Cons to less experience to get the best answer on this question at the moment so don't have any contra points at the moment --- ### Smooth user experience - Overall rating: 5/5 - Reviewer: Jacob C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with CaptivateIQ has been positive. I have no standout issues with it, and it's a simple + easy way to see and approve my comp breakdown #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All of the necessary information is readily available and easy to access. I have no issues logging in, looking at my compensation breakdown, and approving or submitting an inquiry #### Cons There are no standout issues that I have with CaptivateIQ. It does what it has been built to do without issue --- ### efficient reliable tool - Overall rating: 5/5 - Reviewer: you y. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i appreciated the user experience globally the look and feel make it easy to adopt and to get straight to the information needed #### Cons I would have preferred to see extra data displayed, like when was the dashboard refreshed for the last time --- ### Michael, Nov review. - Overall rating: 5/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've only been using it for 3 months, as I've recently joined Ramp, but I am enjoying it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the clear and concise display of my payouts with the deal information attached. #### Cons I would like to see future *potential payouts* to understand how my performance may effect my next paycheck. --- ### great experience - Overall rating: 5/5 - Reviewer: eyad d. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very good and efficient, simple and practic and easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros simplicity and ease of use and the clarity of information #### Cons captivateIQ works just fine and there is nothing I didn't like --- ### Pleased with QiQ - Overall rating: 5/5 - Reviewer: Robert G. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Solid , I really like the specifics details that it shows #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The details on payouts is good and the metrics are good #### Cons Having to log into it each time externally from websites --- ### Detailed Commission Break Downs - Overall rating: 5/5 - Reviewer: Henry D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Have had a great experience with Captivate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to see detailed reports and graphs that breaks down how exactly I am getting paid. This includes tiered commissions, percentage commissions, and much more. It gives you peace of mind to know that you are getting paid correctly. #### Cons Sometimes it is delayed on when the graphs are updated. --- ### Quick and Simple Interface - Overall rating: 4/5 - Reviewer: Russ R. - Verified reviewer: Yes - Industry: Computer Games - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Somewhat cursory as it's just a tool for monitoring bonus payouts, and YTD forecast/goal achievement. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Transparency - easy / quick to understand. Organized layout is simple to navigate. #### Cons Difficult to say - I don't have personal experience with comparable systems. --- ### Bilma’s Captivate IQ review - Overall rating: 5/5 - Reviewer: Bilma P. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great resource easy to use and user friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and how clear and concise it is #### Cons That it doesn’t have reminders so that we can remind ourselves any tasks we need to do --- ### Best I have used so far - Overall rating: 5/5 - Reviewer: Cameron B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is my first time using CaptivateIQ and it is much better than the products I have used in the past. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has an easy-to-use UI. It looks very modern and is easy to navigate. #### Cons I cannot think of anything at the moment. --- ### One of the Good Applications CaptivateIQ - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I feel all looking good with time saving options to approve and have overview reports. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to access and have a good overview of the incentive and reports. #### Cons As of now i don't have any negative but can be improved by adding some more graphical representations. --- ### Keeping An Eye On Your Pay - Overall rating: 4/5 - Reviewer: Al W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was able to see my commission very easily and it updated the accounts that were responsible for it as well. #### Cons I was probably least fond of having to wait for updates on my commission for a few days going into the next month. This could have been the case on our end or a nuance with Captivate in general but it wasn't too detrimental to my usage of the tool most of the time. --- ### Business Development Representative - Overall rating: 5/5 - Reviewer: Keegan A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use, great user interface. Email notifications letting me know commission is ready for approval. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to approve commission; Single Sign on option #### Cons cross referencing CRM to make sure all opportunities related to commission are accounted for. --- ### Commission statements made easy - Overall rating: 5/5 - Reviewer: Evan S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I found it to be very intuitive and easy to use. I like how you can raise cases and communicate in the app. The separation from slack and email is good and perhaps more secure that way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found it to be very easy to use and not requiring any training or reading through boring manuals. #### Cons I honestly cant think of anything really.. ## More reviews [Next reviews](https://www.softwareadvice.com/sales-performance-management/captivateiq-profile/reviews/?page=2) --- CaptivateIQ Reviews, Pros and Cons - 2026 Software Advice