GlassHive
About GlassHive
Most Helpful Reviews for GlassHive
1 - 5 of 102 Reviews
William
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Glass hive improves MSP sales process!
Overall keeping my sales tasks in front of me and helping move prospects into clients. Overall a good experience.
PROSConsistent improvements. Good combination of Hubspot sales and marketing in one platform and an extremely good value. Been pretty important in how we manage our list's and leads on the way to them becoming a client!
CONSIt is sometimes a bit slow processing when I'm using it.
Reason for choosing GlassHive
Great value and one of the vendors we worked with at the time highly recommended it.
Reasons for switching to GlassHive
Connectwise is a great PSA but a poor CRM.
Kirk
Computer & Network Security, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Glasshive Review for MSPs
I am so impressed by the notifications of significant updates to their system weekly. I want to invest in companies that invest back into themselves and Glasshive may be the best representative that we have seen do this!!
PROSGlasshive helped us to make business processes occur whereas we were trying to figure out what needed to be done.
CONSI wish that there were more and tighter integrations however I am sure that they will be available in the future. Glasshive has shown us their roadmap and the integrations appear to be on it.
Reason for choosing GlassHive
We chose Glasshive for a couple of reasons. First, that we are able to actually speak with a person that knows the products and cares about us, the client. Second, their entire software product is purpose-built for MSPs and directly addresses our unique market requirements, in a way that a generic product cannot do.
Reasons for switching to GlassHive
The features of Autotask PSA were not capable of performing a full-featured CRM with Lead Management tethered to an automated email campaign & tracking mechanism.
Bryan
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed August 2023
GlassHive Review
It’s okay. With more work it could be better. I would choose another product, but the decision is not mine to make, ultimately.
PROSI like the aesthetics of the interface. It’s very bright and appealing.
CONSThings are all over the place. Adding companies is a pain because the application is poor at automatically importing basic company info like addresses and phone numbers. 9/10 times I have to manually enter or correct this information, or fill in missing info. It hardly ever captured the city.
Reason for choosing GlassHive
It was included with a subscription to a peer group
Camden
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Solid for Marketers that need something simple and effective
Overall, things have been great. Support has been super helpful with my many questions.
PROSThe contact import syncing with ConnectWise and the ease of use when creating campaigns
CONSSeem restricted on the ability to create rules on important multiple types of contacts and companies. Would be nice to funnel people into different campaign groups based on their type.
Reasons for switching to GlassHive
Wanted more features and easier scheduling of multiple contact points.
Morrelle
Computer & Network Security, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
GlassHive for the Win
Overall I am pleased with the decision to move to GlassHive from some of the other CRM solutions. Our account manager has been with us from the start and consistency is key with us, we need to know what's new and when things are changing and he keeps us informed.
PROSThe process of configuring was simple and straightforward.
CONSI haven't found much to dislike about the software, but I wish I had more time to dig into all the features.
Reason for choosing GlassHive
Zoho didn't call us back when we were looking for more information, and they seemed hands-off. Switching CRMs is a crucial part of marketing, and it's good to know you can speak with someone to get help and help you transition smoothly.
Reasons for switching to GlassHive
Keap was too confusing, and you have too many obstacles just to send a mass email to your client base.
