We had a smooth onboarding experience with Lovat. Their team of experts guided us through every step of the integration process, giving us clear and simple instructions. They were also very kind and responsive to our needs, addressing all of our queries quickly and thoroughly.The API is also very user-friendly, which has made it easy for our team to incorporate Lovat into our product. We have a consistent understanding of how to use the API, which has helped us to prevent any implementation errors.

We are very happy with Lovat so far. We love using the product and we are excited to keep working with them.

We've been using Lovat for about six months now. VAT calculations, tax returns, and tracking tricky threshold values are all a breeze with Lovat. A special shoutout to [sensitive content hidden] from Lovat. He made the software seem so easy to use, walking us through all the features and customization options. I'm pretty tech-savvy, but having [sensitive content hidden] guidance was invaluable.

The mobile version of Lovat software is not user-friendly. Although Lovat has released a mobile app for this program, I sometimes need to access the program through my mobile browser. I would like to see the mobile version improved.

Exceptional - highly exceptional (In this day, a lot of times it is hard to find this kind of exceptional service.)

LOVAT is a partner to help make reporting and tax reporting easy and less time-consuming, knowing that (even if you are new to reporting) Lovat will be there as a partner to ensure compliance and answer any and all questions that arise.

I don't think there is anything I don't like about LOVAT... they are the best!

NONE EVERYTHING IS BAD

I engaged [sensitive content hidden] for VAT services. Initially, she assured me of a maximum one-month waiting period for VAT reactivation. However, after making payments, communication became slow. Two weeks later, she requested my company balance sheet, delaying the process further. When I inquired about the promised waiting time, there was no response. After over a month, she requested an unexpected deposit, indicating the process hadn't commenced. Despite assurances of a full refund, I am yet to receive it almost two weeks later. This lack of transparency, inefficiency, and irresponsibility in service provision resulted in wasted time. I advise against engaging their services.

I was already planning to close my online store and leave this business. Every year the authorities come up with new obligations for sellers. Here we go again, a new extended producer responsibility initiative. A million questions and a minimum of answers. It’s good that I found Lovat, wonderful guys work there who were able to explain to me in detail where and what I need to register, and how much to pay. I will also submit reports on the EPR using the Lovat platform.

There have been no problems at the moment