All Quaderno Reviews
1-12 of 12 Reviews
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Anonymous
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Huge time-saver
As an European SAAS business selling via Stripe, there are a lot of things involved with VAT. This used to be a a time consuming, excel driven exercise. BUT no more since we switched to Quaderno. Everything we need for our tax forms is 1-click easy.
CONSNothing important. One smaller thing that would be nice is to have is more date range options in reports/sales. Simply so that we can see YTD sales info too, as it's now limited to 3 months max. And Markdown support in invoice items would also be more user friendly than HTML I think.
Vendor Response
Hi there! Thank you for taking the time to share your experience with Quaderno. And thank you for your feedback, we really appreciate it, and we'll take it into account.
Replied October 2022
Paul
Information Services, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Takes the headache out of tracking all the tax rates for my SAAS
As we started approaching thresholds for various regions around the world our SAAS needed a way to calculate the taxes for each region and track them. We looked at some other tools but many of them were only targeted to one country. Quaderno let's use calculate EU and US taxes and other regions and tells us as we're approaching thresholds in each country which is great.
PROS- Simple tax calculation - Somewhat easy to integrate API if you're a developer as there is pretty good documentation - Priced for SAAS businesses
CONSAs a developer I didn't totally understand the whole tax VAT collection process going into it. More guides on that would have been helpful as I was getting started. I'm a small business owner and software engineer so more guides on how to not only integrate it but also how to use Quaderno to calculate how much to report and where to report. Furthermore, if Quaderno offered paid phone/screen share support for making sure I had everything setup correctly I would have paid for that in an instant. I would pay by the hour for that kind of help and especially with filing my first tax reports. For example, one problem I learned about later was that I wasn't collecting the IP addresses properly at first in a way Quaderno could understand. So that was a whole headache.
Reason for choosing Quaderno
Avalara told me they only supported US businesses.
Vendor Response
Thanks for your feedback!!
Replied April 2021
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2021
Execution seems great, very poor customer service and price
Customer support was awfully not understanding. Business seems to have no idea that giving a discounter for a one-time fee is worth more than losing a subscriber.
PROSEasy to setup with Stripe and Paypal, good info about taxes around the world
CONSPrice is just insane. $500 for 5000 transactions. When we have a business doing small transactions but with volume ($5 to $10), it is just insane as we will pay 1 to 2% of our income just for this service. And it is not even the subscription yet!
Reasons for switching to Quaderno
Price is way too high for small transaction businesses and customer support not understanding this issue. Didn't bother trying to make an offer to keep us as a customer. Bye.
Vendor Response
We're sorry to hear that the price was a dealbreaker here. Importing past transactions is completely optional, and the import pricing aligns with our transaction-based monthly pricing. We did indeed understand that you wanted a discount, and while we appreciate your feedback about it, right now that's not our practice. We're always transparent about the fees, and our support team is happy to answer any questions. Many businesses your size find Quaderno really valuable. If you ever reconsider, please reach out. Thanks again, Quaderno Team
Replied April 2021
Ashish
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Easy To Integrate and Use, Very Helpful Technical Support
It was good will recommend other's to use it so they can also take advantage of this.
PROS- Best thing was it was easy to integrate with project, - provide wide(different) payment Integration - The Technical support was good always helpful whenever I ask for help.- The best part of it is Invoice we can modify as per our requirement and it hold all the necessary data required.- It provide Quaderno Sandbox which is very helpful for testing and development
CONSlack of documentation as well awareness around dev's .(as this can be very helpful when we have to integrate more than one payment integration)
Vendor Response
Hi Ashish! Thank you very much for taking the time to share your experience with Quaderno. We are glad that you enjoyed our support team and our several integrations. Rest assure that we are working on the dev's documentation. Best regards, Quaderno Team
Replied January 2023
Smit
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Great Software for the tax calculation
If we want to integrate more than 2 payment service like stripe, PayPal and many more. then quaderno is helps to manage by their side we don't need to do anything. just we need to connect the accounts to the quaderno. also we can made many products as we want for different country.
CONSthe documentation for the APIs, specially for the Node Js. it will really helpful if they give the examples with APIs.
Vendor Response
Hi Smit, We really appreciate your feedback. Thanks for taking the time and for your kind words. We have passed along your request in regard to the API documentation. Hopefully we can fix it soon. Best regards, Quaderno Team.
Replied December 2022
Gemma
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
La mejor atención al cliente
Estoy encantada con Quaderno, tener el CRM y la facturación integrada en una plataforma user friendly es un pilar fundamental, pero su atención al cliente es incluso mejor: clara y rápida. ¡Bravo equipo!
CONSMe gustaría más diseño en las facturas ;)
Reasons for switching to Quaderno
Upgrade
Vendor Response
Thank you Gemma, for your kinds words! We're happy to be help! :)
Replied June 2022
Yana
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Atención excelente
Todo perfecto
PROSEl servicio de atención al cliente es excelente, rápidos, resolutivos y muy amables
CONSTodo genial, nos encanta esta herramienta
Vendor Response
Thank you so much for your kind words. We are happy to help!
Replied October 2022
Jörgen
Consumer Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
It works!
I am overall satisfied.
PROSThat it was easy to implement to our online platform. And the customer service is outstanding.
CONSThere are so many different documents, products and reports... Sometimes it could be hard to find which one to use for the right purpose.
Reason for choosing Quaderno
The online platform (Kajabi) suggested it.
Vendor Response
Thank you so much for taking the time to share your experience with Quaderno. We're glad to be helpful for your business!
Replied June 2022
Anneloes
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Excellent cusomter service is what always makes the difference...
So far an excellent experience and I experience tremendous piece of mind that my invoices are up to par.
PROSQuaderno is easy to use. I tried it out first on the free plan and was quick to start the paid program. What I like most is that cusomter services actually responds in hours and not take days or weeks. They follow through to ensure you got your answer.
CONSThere has not been a real con. Except that I perhaps should have read the tutorials better before starting and it would have gone even smoother.
Vendor Response
Thank you very much for taking the time to share your experience with us! We're glad to be of help :)
Replied June 2022
Slacik
Online Media, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Quaderno do the job
It's easy to make invoices. and to create invoice with my brand on it
CONSIt's not in french, that is all :) that would be great in French
Vendor Response
Thank you for your kind words! We'll keep in mind your suggestion for the French version.
Replied November 2022
Anonymous
1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
5
Reviewed July 2023
Automatíza toda tu facturación
Llevo un par de meses usándolo y de momento estoy muy satisfecho. Se gana mucho tiempo, se reducen las gestiones administrativas y sus posibles dolores de cabeza a la hora de declarar impuestos.
PROSMuy satisfecho con los cálculos de impuestos por países... Esta era una tarea muy dispendiosa anteriormente. Igualmente la creación de facturas para declarar y para entregar al cliente de manera automatizada, por fin se hace fácil... Como profesional independiente, Quaderno se ha convertido en mi administrador privado... se encarga de todo por mi: la gestión de impuestos, facturas y demás todo en uno.
CONSHe empezado a usarlo hace un par de meses. Quizás podría ser un poco más barata la subscripción anual para profesionales independientes que aún empiezan. Es entendible que por todas las facilidades que otorga, maneje estos precios. Pero si tu negocio al empezar, tiene un buen volumen de ventas, te aconsejo que adquieras esta herramienta porque te va a ahorrar mucho tiempo y dolores de cabeza.
Vendor Response
Thank you so much for taking the time to share your experience with Quaderno. We are glad to be of help! Quaderno Team.
Replied July 2023
Nuria
Professional Training & Coaching, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Un servicio excepcional
Lo que más me gusta es el servicio y la ayuda que ofrecen. Yo no me aclaro mucho con la tecnología y antes cualquier duda que he tenido siempre me la han resuelto con absoluto servicio y paciencia
CONSLa falta de más integraciones, pero entiendo que esto no depende solo de quaderno.
Vendor Response
Thank you so much for taking the time to share your experience with Quaderno. We're glad to be helpful for your business!
Replied June 2022