Very positive experience, it's easy to talk to the same people any time you have an issue, and not be bounced around through different employees.

As the sole developer in a small ecommerce shop, I was in charge of selecting a company to handle our sales tax compliance. I like TaxCloud because they are inexpensive and also because their API is not needlessly complex. Everything is straight forward and we haven't had any problems in the two years we've been using them.

Nothing in particular, and I don't have any major complaints.

I love the ease of which it works when it works. But when you do need help it is virtually impossible to receive it timely.

The ease of setting up an account and nexus.

The customer service is horrible. They have been saying since last summer that they are aware of the issue and are working to make it better but we still see that same lack of support. We have tried calling and contacting online but receive no response. The receptionist will not put you in touch with an actual human or escalate the message.

nothing positive to say. they are the biggest mistake I've ever made for my small business startup.

they've had technical issues from their end, and despite admitting to it, its been over 1 year and i am still chasing after my refund. They charged over $300 within my first two months into launching my own business as a "late payment fee" eventhough there is nothing wrong with the credit card I've had on file...which suddenly they started charging $10 to this year without me signing off and agreeing to such thing. They are NOT free. I didn't pay a monthly fee last year and suddenly they claim "we sent communication about our policy changes, we now charge $10 a month". An email that most likely landed in junk email because i was complete unaware. I never approved or agreed. and i've barely made any sales due to covid to begin with! This company has been nothing but a HUGE headache, i am so full of regret for ever signing up with them. Waiting on a close to $400 refund...STAY AWAY FROM THEM!

The software took a time burden from my shoulders.

Mostly the software runs seamlessly once it is set up correctly. Helps avoid expensive business costs.

When there are issues with accounts that need attention the customer support is not there. Trying to get things back on track is not being addressed for their end. While TaxCloud claims to be easy it becomes difficult and frustrating to make corrections. I will consider a different Tax integration system.

na

the customer support and responsiveness.

i dont have any major complaints about taxcloud