--- title: "TaxCloud Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TaxCloud. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TaxCloud is a good fit for you!" source_url: "https://www.softwareadvice.com/sales-tax/taxcloud-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [eCommerce Software](https://www.softwareadvice.com/category/4340-ecommerce/) / [TaxCloud](https://www.softwareadvice.com/sales-tax/taxcloud-profile/) / TaxCloud Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/sales-tax/taxcloud-profile/) Reviews [Alternatives](https://www.softwareadvice.com/sales-tax/taxcloud-profile/alternatives/) # TaxCloud User Reviews ## Reviews summary - Overall rating: 3.5/5 - Total reviews: 73 ### Secondary ratings - Ease of use: 3.3/5 - Customer support: 3.0/5 - Value for money: 3.3/5 - Functionality: 3.4/5 ### Rating distribution - 5 stars: 29 reviews (40%) - 4 stars: 13 reviews (18%) - 3 stars: 8 reviews (11%) - 2 stars: 8 reviews (11%) - 1 star: 15 reviews (21%) ### Most mentioned pros - Ability Commerce elected to partner with TaxCloud to offer Ability OMS and Web Store clients great tax automation value. - Productive partnership between TaxCloud and Ability Commerce from the start is a good thing for our mutual clients! - Ability Commerce clients love the value of TaxCloud vs. alternatives on the market. ### Most mentioned cons - I needed help on changing this information and your customer service refused to help because I haven’t paid. If I don’t know if this isn’t going to work correctly then I am not going to pay for the product yet. - I ended up just reactivating because the states were a hassle because you were required to file electronically and couldn't manually do it after TaxCloud was submitting. While not necessarily a direct issue with TaxCloud, there needs to be a better way to deactivate with all states that they have you submitting so you can start up again with a new vendor or just close your business. When engaging support, sometimes they're fast and responsive, sometimes they're the opposite. - It is time consuming to enter in the same information over and over again. ## TaxCloud customer reviews Showing reviews 1-25 of 73 (page 1). ### This is very easy to use - Overall rating: 5/5 - Reviewer: GARY D. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The best is it is up to date in all city and local taxes that can change in an instance. We saved some money from a local tax that had expired. #### Cons Well, it is something that you could probably get through local and state offices , but if you do enough business it is almost free. --- ### Solid Tax Automation / OMS & Ecommerce Partnership = Awesome Retailer Benefits - Overall rating: 5/5 - Reviewer: Mary P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability Commerce elected to partner with TaxCloud to offer Ability OMS and Web Store clients great tax automation value. Ability Commerce clients love the value of TaxCloud vs. alternatives on the market. Per an Ability OMS client… “Huge time savings—managing sales tax went from two weeks a month to just one day.” Great application integration support. During the integration work by Ability Commerce to integrate Ability OMS with TaxCloud, our questions were responded to quickly by knowledgeable staff. Seamless integration between TaxCloud and Ability OMS ensures all transactions are covered. Productive partnership between TaxCloud and Ability Commerce from the start is a good thing for our mutual clients! #### Cons Nothing here! We would love to see TaxCloud add automation for Canadian tax, etc. We look forward to it being a future roadmap item for consideration. --- ### Shady and Unsupportive Operation - Avoid - Overall rating: 2/5 - Reviewer: Brent W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered While the actual software works fine, I absolutely cannot recommend a company that treats their customers like this. I feel like we got the bait and switch treatment and their staff was not entirely forthcoming about the pricing changes, and instead of treating my company like a valued customer they coldly shut us down for the sake of two months worth of charges with a single sentence: "We can not issue refunds for services rendered." When our business picks up again after COVID eases up, we'll be using a different service, even if it costs more. Support and customer service really matters, and TaxCloud severely lacks it. This entire experience shows me that they care more about their monthly charges than keeping satisfied customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Before their pricing model changed, it was a perfect solution for small companies who needed just the basics of sales tax support. It was fairly easy to integrate, and reported accurately. #### Cons I have no cons about the software itself, just the company. Their pricing model changed in January 2021 from a free model under one of their plans to a paid model. They notified clients in December that would be happening. However, I called and spoke with one of their support agents (when you actually COULD call someone) and asked if my plan would also be changing to a charged model. He told me "I don't believe your plan will be changing, but I'll ask about it and get back to you through email if it is." I never heard back. Then in March I got hit for a bill. I immediately contacted support and was told that yes, my plan was now charged a monthly fee. I immediately closed the account. Then, I got hit with another monthly charge in April because my site had 7 (SEVEN) API calls towards the end of March before the account was closed. After writing support for a refund, the exact reply from their finance department was, "We can not issue refunds for services rendered." #### Vendor response Hi Brent - Thanks for the review. A few comments on your post. First, we apologize if your service experience was poor. Regarding pricing, yes, we did make a change in January 2021 the basis of which were changes that no longer allowed us to offer fully free services in our member states, they are now subsidized but not free. So yes, your invoice went from $0/month to $33/month. Still seems like a pretty fair deal to get rates and have us file for you in 25 states. Regarding your termination, our billing runs one month in arrears, so if you cancel in March, activity from March will be billed to you in April. I hope you would agree that we shouldn't eat the costs for your legitimate account activity if you cancel. Best of luck with your business. Replied July 2021 --- ### TaxCloud Frees Up Time So We Can Focus On Our Business - Overall rating: 5/5 - Reviewer: John L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered We never have to think about sales taxes - TaxCloud takes care of it for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integrates with our online store and is extremely easy to set use and use.Customer support is outstanding! You can actually speak with a live person and the staff are extremely knowledgeable and helpful. #### Cons I can't think of anything we don't like about TaxCloud. #### Vendor response We're so happy to hear TaxCloud has made sales tax compliance easier for your business. Thanks for taking the time to leave us a review! Replied March 2023 --- ### Helpful for NonProfits - Overall rating: 5/5 - Reviewer: Karen L. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Taxcloud makes staying in compliance easy, we have multiple tax codes for Washington state and we don't have to worry about figuring out how to make it work. #### Cons The reports have to be found in TaxCloud and not my WordPress dashboard. #### Reasons for choosing TaxCloud TaxCloud was cheaper and had good integration - offers us the freedom of choosing which states to collect from. #### Reasons for switching to TaxCloud TaxCloud #### Vendor response Thanks the for taking the time to give us a review and share your experience! Replied May 2023 --- ### Tax Cloud - Overall rating: 3/5 - Reviewer: Emma H. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros It is easy to enter in an address and retrieve the tax rate for that destination, on the tax rate page. This helps us when entering in a manual order and we need the correct tax rate. The overall look and layout of Tax Cloud is more pleasing to the eye than our previous system. #### Cons It is hard to navigate and find transactions that have been uploaded. Additionally, it is not listed in full page that you can search under all transactions. You must click the month and filter before you search for the transaction. When uploading a transaction, it asks for the same information multiple times. This is the same for when you are uploading a tax exempt document. It is time consuming to enter in the same information over and over again. Lastly, when entering in a transaction it will have you fill out the information page by page. It would be easier if all information requested was listed in one web page without having to hit "next". From time to time, a mistake will be entered and you have to back track a lot to fix it. If it were on one page I could scroll up. #### Vendor response Thanks for taking the time to leave TaxCloud a review! The detailed feedback is helpful and has been forwarded to our product team. With our recent investment, we're working hard behind the scenes to improve our product and make it easier to use. Replied November 2023 --- ### Deceptive advertising | Not an option for small business - Overall rating: 1/5 - Reviewer: Peggy F. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered I cannot trust the company bc of it's deceptive advertising. The hidden fees are orders of magnitude higher than those they advertise and certainly a showstopper for any small business like mine. Using TaxCloud would surely put us out of business in a hurry. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Loved the advertising message: "helps online merchants easily manage all aspects of state and local sales tax, from calculation to collection to filing. Let us do the taxes so you can run your business." Unfortunately it's very deceptive for small businesses. #### Cons We wasted an enormous amount of time trying to implement this software at my small business. It's not until you get well into the implementation process that you discover hidden details like 1) you have to collect tax for all SSTP (Streamlined Sales Tax Project) even if you don't come anywhere near their thresholds and 2) you'll be charged up to 8% of your revenue for the service in addition to the fees advertised. These details are hidden on a non-secure website at http://dagobah.taxcloud.net #### Vendor response Thanks for the review Peggy. The 1000's of merchants that rely on us for their sales tax compliance disagree with you. Our FREE service is based on our partnership with the SSTP member states - are you looking for an apology for us offering a FREE service? Please talk to our competitors and you can pay all you want. We have no idea what you are talking about on the 8% of revenue claim. Our pricing is transparently presented on our website and within our terms of service (which you obviously didn't read when you accepted it). You created your account on December 28th and wrote this review 10 days later - you never went live, you never were invoiced, you never used the service! Your claim of deceptive advertising is false - really the result of your lack of diligence when registering for our service. We don't mind being critiqued, but object to the false claims you make in this review. Replied January 2019 --- ### NO ONE WILL RETURN CALLS or emails in over a week!!! - Overall rating: 1/5 - Reviewer: Debbie T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Lately - horrible, horrible, horrible. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Onboarding Tax Cloud was not difficult and it worked. Then we updated some software pieces and were told erroneously (not by TaxCloud) that TaxCloud wouldn't work with those pieces. I rushed to call and email TaxCloud to NOT cut off our service but it was cut off anyway. Now I cannot get anyone to restart the service. #### Cons Only ONE person can restart our TaxCloud, I am told....and that person's mailbox is full and they won't return calls and messages from their receptionist. Their receptionists repeatedly tell me there is no one else in their organization that can take my call or give help with restarting my TaxCloud. Emails are not returned. I have asked to escalate, talk with a manager or ANYONE and have expressed I am going out of the country for 2 weeks - and get NO HELP from anyone. #### Vendor response Hi Debbie - Sorry for your experience. Our receptionist did not communicate appropriately back to our client support team. We have made sure this will not happen in the future. I believed that you spoke to our Customer Success Manager Mark recently and he is addressing your issue. If you are still having problems, please reach to me directly at priley@taxcloud.com. Again, sorry for the delayed response. Replied September 2018 --- ### Supper easy integration and amazing product compared to other services. - Overall rating: 5/5 - Reviewer: CL G. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered Extremely cost efficient scalable sales tax processing and reporting that eliminated all burdensome sales tax matters. Sales tax is now easy. By voluntarily signing up to remit sales taxes in SSUTA states my business is indemnified against audit risks in those states. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros All sales tax functionality is simplified, and now is much more cost effective. The service has been completely re-engineered and is much improved. The new reporting and customer interface are superior to anything else on the market. I love not having to buy an expensive enterprise software solution. TaxCloud works seamlessly across multiple platforms and is designed to scale with my business needs. TaxCloud is a true very powerful cloud based system providing my business with a tremendous service that frees up valuable time and resources. #### Cons No real cons..at first customer service seems a concern. However, this is short lived once the immediate anxiety of employing a new service is overcome. I quickly realized that this is an efficient customer friendly self service platform, and after integrating the service most all customer service issues were unwarranted. Therefore, there was little need for me to actually request customer service. That said, this product is a tremendous value. I could pay more for a competing service with more immediate customer service, however there does not seem to be any advantage in doing so. Once up and running TaxCloud is seamless and needs no additional handholding, and their scalability, reporting and functionality is the best value out there. --- ### Best value and accurate collection and filing. - Overall rating: 5/5 - Reviewer: Shaun L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it for sales tax calculation and filing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easily integrated with my store. I don't have to worry about accurate sales tax and on time filing any longer because TaxCloud has me covered. #### Cons I have yet to find a con and doubt I ever will. #### Reasons for choosing TaxCloud Ease of integration and value. #### Vendor response It's great to hear TaxCloud has been working well for your business. Thank you for taking the time to leave a review! Replied June 2023 --- ### Tax Cloud - Overall rating: 5/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered As long as we have full exemption or fully taxable everything is great. it gets a little wonky with partial exemption. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros makes the reporting and collection process easy with our ERP system #### Cons We are unable to manage our partial exemption customers #### Vendor response Thanks for your thoughtful review and for providing feedback! I Replied August 2023 --- ### solid product - Overall rating: 5/5 - Reviewer: Wayne B. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good product, dashboard could be more intuitive/user friendly, cost is ok but was a big jump from 9.99 to 30.00 per month. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Integrated state sales tax remittance and tracking #### Cons Monthly fee, lack of ability to separate quarterly sales tax by state #### Reasons for choosing TaxCloud Feature set and cost #### Vendor response Thank you for taking the time to leave us feedback! With our new growth equity investment we're working hard behind the scenes to make TaxCloud more user-friendly and we have our SMB customers top of mind. Replied May 2023 --- ### Hassel Free Sales Tax Management - Overall rating: 5/5 - Reviewer: Paula H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Tax Cloud does a great job for the money you pay them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that they take care of Sales tax and I do not have to worry about that and I can manage my business. #### Cons The only improvement I could add is that if there is a problem that instead of email response - sometimes you just need to talk to a person to get things resolved quicker. #### Reasons for choosing TaxCloud price #### Vendor response Thanks for taking the time to leave us a review! Your feedback is helpful as we continue to invest in our team and product. Replied May 2023 --- ### Cant integrate with Ebay , or cant find out how to. - Overall rating: 3/5 - Reviewer: Brian G. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used other for free trial - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, it would be a great solution, except the time-consuming registrations and expense required to get tax number for each state (those that are not in the Free list) , plus lack of eBay integration, We're seriously considering simply exiting the e-commerce business entirely. (Thank you SO much SCOTUS for that stupid ruling!) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Seems simple to set up, I did find how to integrate with Amazon, Bonanza, and I was all excited to start using it... But then could not find any way to integrate with eBay platform despite finding the ebay connection logo... So it stopped right there - we never went live. #### Cons Can't find any way to integrate with Ebay which is our largest (by far) sales platform. Would have been a perfect solution for us, but for that little problem. Also, it appears we'd have to sign up for sales tax license for each state we need to collect for (those that aren't in their automagic 24 states list) which would be tedious, time-consuming and was why we were looking at options (We looked at TaxJar, but $100-ish per state would cost more than it's worth for many states where we may end up with an economic nexus this year - in some cases we'd only be collecting and remitting a few dollars a month) #### Vendor response Hi Brian - Thanks for the review. You are correct, we currently don't have a plug-in for eBay. However, you can still upload eBay transactions into TaxCloud via a .csv file in a spreadsheet. Reach to me at priley@taxcloud.com and I'll forward you the transaction upload template. I'll go into the system and try to find your email as well. Replied February 2019 --- ### Easy to use - Overall rating: 5/5 - Reviewer: Gary P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Taxcloud allows our US-based clients to accurately calculate tax on orders taken online via the websites we create for them. We have used Taxcloud for many years. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration via the API is straightforward, even more so using the Wordpress plugin. #### Cons Initial setup of nexus states and business information with authorisation can be a bit lengthy. #### Vendor response Thank you for your kind words Gary! Happy to hear TaxCloud has been easy for you to use. Replied May 2023 --- ### Not good for Florida - Overall rating: 2/5 - Reviewer: James K. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Long and drug out frustration #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None. The most important need did not work even with 2 months trying to fix. #### Cons Does not work for split rate calculation for Florida precious metalsCharge for use even though they never got the software to work #### Reasons for choosing TaxCloud Did not use #### Vendor response Hi James - I'm sorry that TaxCloud didn't meet your business needs. We would love to hear more about your experience to see if we can make things right. Feel free to contact our Senior Product Manager, Kaylie, at Khorsley@taxcloud.com Replied June 2023 --- ### Inexpensive and works well. Straightforward implementation. Looking forward to new marketplace apps - Overall rating: 4/5 - Reviewer: S Nixon B. - Verified reviewer: Yes - Product usage: Used weekly for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's potentially free, and easy to implement with many e-commerce platforms and marketplaces. They're about to launch a new UI, along with new marketplace mobile apps, using Polymer Web Components. That should allow me to have all my sales channels centralized in one place, which will be great. #### Cons I have to file in all 24 streamlined states in I want to use TaxCloud for free, though I admit that that point might become irrelevant in 2018 with all the regulatory changes. --- ### Buyer beware - Overall rating: 3/5 - Reviewer: Jan H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Support is non-existent. Used to have a chat feature, but it is gone. There is no phone number to call, so you can only submit a "support" ticket. However, you never get a response to the ticket. The website recently changed and I have uploaded transactions within the deadline. However, my transactions are not showing up and I cannot get any help from Tax Cloud, so I am unsure if the taxes will be paid on time. Customer service definitely needs lots of improvement. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The software itself is relatively good. We upload our transactions on a monthly basis rather than using the live feed. It has been working great until recently. #### Cons Difficult to determine if uploads have been received at Tax Cloud. #### Vendor response Hi Jan - Sorry for your experience. Our support phone line is 877-TAXCLOUD and chat is indeed back. It was done for a bit when we introduced the new website. I'll make sure someone reaches out to you. Replied February 2021 --- ### Very decent service - Overall rating: 4/5 - Reviewer: Carol N. - Industry: Apparel & Fashion - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very good value, nice customer rep's service #### Cons They charge you for some problem that sometimes happens with your shopping cart if it sends too many signals - called duplicates. #### Vendor response Hi Carol - Thanks for the review. We do charge for Duplicate API calls. These are redundant sales tax lookups on the same items in the shopping cart. These unnecessarily use platform resources and can easily be corrected by your software developer. We charge for them to change behavior (fix your implementation), not to make money. Replied May 2019 --- ### Terrible Customer Service - Overall rating: 2/5 - Reviewer: Rachel T. - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered None #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It has a free and paid option. This seemed great since similar services charged a much higher monthly or yearly fee. #### Cons Zero customer support and their website doesn't work. Called several times and submitted a ticket, which we followed up with several times and it still took 10 business days to receive a response. Unacceptable when you need to get your online store up and running and it will only calculate a few of the states. #### Vendor response As we have stated in prior reviews on customer service, we are the FREE option and as sxuch don't have unlimited resources. We had a UI update and a price change simultaneously which caused our response times to trouble tickets to outpace our ability to respond as quickly as we'd like over the past 6 weeks. For this we apologize, and we're working to improve here. The comment that we only calculate sales tax in a few states is patently false. We calculate in all 50 states at every address in the US. As a Streamlined Certified Service Provider we are audited regularly and if this claim were the case we'd be de-certified. Lastly, I'd add that this company name is not listed as having an account with TaxCloud...so take it for what it's worth. Replied June 2018 --- ### Hidden fees, stay away from this scam. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We only used the trial as we were setting things up. #### Cons They charge you for service you didn't buy and you'll never know until it happens. #### Vendor response All of our pricing and fees are clearly outlined in our Terms of Service which every TaxCloud user agrees to. Our 5000+ clients are the best evidence of the value TaxCloud delivers in the market. Replied September 2020 --- ### Automatic filing and period! - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Semiconductors - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very poor to bad experience is all I can say about this software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The software is capable of automagically calculating sales tax and even assists in filing them directly. #### Cons But the amount of flexibility the software offers in terms of variable rate taxes is very minimal. Also there is no easy way to include county and local taxes. #### Vendor response Not sure what you are speaking of. We calculate sales tax at every jurisdictional level for every address in the US. This would include state. county, city and parish in LA. Replied May 2019 --- ### TaxCloud Difficult to Use - Overall rating: 3/5 - Reviewer: Richard G. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Poor. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Inexpensive and makes reporting easy if it works. #### Cons Very hard to set up and very hard to get useful help. #### Vendor response Hi Richard - Sorry that you found TaxCloud difficult to set-up. We have a great deal of material available at https://taxcloud.com/faq and feel free to reach to me via email at priley@taxcloud.com with any other questions. Replied February 2019 --- ### Makes Complex filing easy! - Overall rating: 4/5 - Reviewer: Laks S. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It makes it easy for online businesses when it comes to Salea tax and the UI is easy enough to navigate and use. The stack covers from collection to filing making it one stop shop for all the filing! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 --- ### Slow/Poor Customer Support - Overall rating: 2/5 - Reviewer: Jeffrey K. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros We have liked how easy it is to calculate shipping in our WooCommerce store when their Simple Sales Tax plugin is not having compatibility issues. #### Cons Our organization has been using TaxCloud for tax calculations over the past few years in conjunction with the free Simple Sales Tax plugin for WordPress. The original developer of the plugin did a good job of keeping it up to date with the changes in WordPress and WooCommerce. Then TaxCloud acquired the plugin and now dealing with customer support for the plugin is a nightmare. As others have said, support typically takes over a week to respond to tickets, even urgent ones. There was a recent software incompatibility with Simple Sales Tax and WooCommerce that took nearly two weeks to get addressed and resolved. The first person who replied, Stephen, obviously didn't read the ticket and provided a "solution" that was unrelated to the software plugin issue. The support staff later replied saying that he would provide an update once they had an action plan to fix the plugin issues but that reply never came. Eventually, they finally fixed the plugin issues but it simply took much longer than it should have. They recently changed their prices for the monthly package (we pay the fee because we don't allow them to file our tax returns for us). With the price increase evidently came no improvement in customer service. We're strongly considering switching to another tax services provider that has a better track record of actually helping customers, especially paying ones. This review is not unfair and is an accurate representation of our experience with the company. #### Vendor response What Jeffrey indicates is accurate but has to be put into context. There was an issue with the SST plug-in caused by an poorly communicated update to the Woo platform which created the issue with the SST plug-in. In addition, we released our new UI and did a price change at the same time. This caused record ticket & call volume from our 1000's of clients which as a small company we needed to prioritize. Not using this an excuse but rather just sharing the reality of what happened. Our call volumes have returned to normal so response times are normalizing. I'd also point out that as the FREE and low cost provider in the marketplace we don't have the resources to pick-up every call or respond to email tickets as they come in. We apologize to Jeffrey for his experience and hope he will remain a TaxCloud customer. Replied June 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/sales-tax/taxcloud-profile/reviews/?page=2) --- TaxCloud Reviews, Pros and Cons - 2026 Software Advice