TaxCloud vs Vertex

RATING:

3.4

(72)
Comparisons

TaxCloud has 72 reviews and a rating of 3.43 / 5 stars vs Vertex which has 74 reviews and a rating of 4.26 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.4 (72)
4.3 (74)
Ease-of-Use
3.5 / 5
4 / 5
Value for Money
3 / 5
4 / 5
Customer Support
3 / 5
4 / 5
Functionality
3.5 / 5
4 / 5
Last Review Written
November 29, 2023
January 2, 2024
Pros/Cons
  • Pros

  • We upload our transactions on a monthly basis rather than using the live feed. It has been working great until recently.
  • I think many will upgrade to the full version in time. From what I can tell, it is the best value.
  • Cons

  • Before I was even able to access the full functionality I received an invoice for a time period before I even had signed up for taxcloud. They admitted it was erroneous and corrected it.
  • At first customer service seems a concern. However, this is short lived once the immediate anxiety of employing a new service is overcome.
Read all user reviews
  • Pros

  • The accuracy of the calculations makes this a terrific tool, especially when preparing for audits. The states are hungry for funds and Vertex helps me send them away with little to no money.
  • Saves tons of time and money on audit and overall efficiencies.
  • Cons

  • Single point of failure. If any part of the connection to Vertex is down the ERP system is unable to complete jobs.
  • Customer service is all by e-mail and it's poor.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos