All Webgility Reviews
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Michael
Verified reviewer
Consumer Electronics, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Webgility keeps the moving parts moving
We have an online store hosted using Volusion. We use QB online for accounting purposes. We use Infusionsoft as our CRM. Webgility connects all the pieces and keeps the orders synchronized in QB, and allows us to use a class that keeps Infusionsoft current. The customer service is great, although there have been times where I had to wait an hour or 2 for a call back. When we connect, the problem is always solved.
PROSWebgility posts all of our transactions to Quickbooks online every evening. Set it up and forget about it.
CONSOccasionally the link will break, but I don't know which piece of the puzzle causes that to occur.
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2021
with a large sales volume things gets messy without Webgility
we use the software to have a big picture of what is going on with our inventories and e-stores and to deal with our accounting processes. and we found out that the software did good job in that matter.
PROSthe most valuable feature for me in Webgility is the dashboard itself. you can import all your sales/orders/receipts data and everything is sorted out. in a breeze.
CONSthe software struggle with importing some sort of transactions data that are vital for the eCommerce like refunds and disputes form some platforms.
Brett
Media Production, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed March 2019
Decent Software / Horrific WooCommerce Integration
Horrible. Have been bringing this to their attention for months with no resolution. Keep promising to look into it, but they don't . They finally send reluctant email admitting that the reason the competitors plugins work properly is because the competitors (like ShipStation) are PROPERLY using the WooCommerce API and Webgility is not. When asked why they can't use the API and properly make a decent plugin, they say they'll get back us - but don't. IF YOU ARE USING WOOCOMMCERE - TRUST ME - AVOID WEBGILITY AT ALL COSTS. We have switched to ShipStation and it is working amazing, their support is amazing, and it's 10x cheaper. Lesson learned. Sorry Webgility - we tried to help you, and you ignored us.
PROSThe software has many great features, is able to ship using wide variety of carriers and presents your orders in useful ways, posts back to store channels and posts to QuickBooks.
CONSAwful non-standard WooCommerce integration is ruining the software, and management has no desire to fix it. Instead of following industry standards and adhering to WooCommerce & plugin API's and documented best practices, they have written some crazy mess of spaghetti code years ago and try to band aid it with updates and customizations, making it so that every time WooCommerce updates (as well as their many plugins), various things stop working. We've spent hundreds hiring outside developers to customize the code to work properly with standard Woo plugins like Product Variations, Shipment Tracking, and more. Every developer has commented that the Webgility WooCommerce plugin is the biggest mess they've ever seen. Whenever we update plugins like reviews, tracking, WooCommerce, etc - Webgility will break, because they don't follow standards. We've been telling them this for years. So, just for fun this past week, we downloaded and installed default plugins from competitors like ShipStation and Atandra's T-Hub - guess what? They worked immediately with all plugins and no problems. That shows you Webgility is doing it wrong.
Rita
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Great customer support
Webgility is a software that offers several advantages, including efficient technical support and the ability to resolve issues quickly.
PROSOne advantage of using Webgility is that the technical team is able to troubleshoot and resolve issues efficiently.
CONSThe implementation process for Webgility can be somewhat complex due to its high level of functionality and options. It is important to use the Webgility implementation service in order to ensure a smooth setup process.
joyce
Alternative Medicine, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2024
support Webgility technique
working useful, connect our store to our quickbooks, and easy find person help me
CONSworking useful, connect our store to our quickbooks, and easy find person help me
Michael
Health, Wellness and Fitness, 2-10 employees
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed August 2020
Poor customer service charged 3K annual because we didn't give a 7 day notice will not refund it.
They proved in the end to not care about what is right, but to care about one thing... the almighty dollar.
PROSSimilar to MyWorks For Woo QB integrations
CONSless intuitive and Super Expensive compared to competition
Reason for choosing Webgility
We thought it would be better, but now having used both, we see MyWorks is more intuitive.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed September 2020
Poor solution which reflects their leadership
Due to these continuous problems we tweaked how we used the tool which led to a decision to downgrade our subscription. Webgility was properly notified yet downgrade was not reflected when our subscription renewed. Despite numerous emails on the subject, Webgility was willing to honor the subscription adjustment as we had evidence of proper submission BUT not willing to refund difference. More or less only willing to extend subscription length - which would have been from 1 year to over 2 years. This concerned us as either their mgmt was unethical OR their viability was in trouble - so we decided to walk away from Webgility. Buyer beware with this company...
PROSWhen working, does an ok job of doing what we needed.
CONSProblem is that it broke down frequently which led to support calls and product reloads.
Steven
Machinery, 2-10 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2021
Beware of Scam
After a month of not being able to reach anybody, I received a call back from a gentleman who was based overseas. He told me he was calling me back to schedule my set-up with an engineer. I responded that this was a month earlier I'd signed up and had since been set-up and running with another solution since I never heard back from them and was unable to get anybody to pick up my calls. He explained my 30 day trial was over but that if I allowed him to set up my software now, that would make up for it. I asked to speak to his manager. The next day another person in the same office called and again was very rude in explaining that my month trial was up but that he would extend my subscription for a month. THIS IS CLEARLY A SCAM AND I WOULD BEWARE
PROSI did a trial of this software and it seemed like it would provide what was needed to link my Shopify store to Quickbooks, our accounting system.
CONSI signed up for the plan based on the offer of a free 30-day trial. However, after paying by credit card and walking through all the features with a salesman the frustrations began. I was unable to get ahold of anybody after the initial email and called the (415) number listed on their correspondence, which is a San Francisco area code. However, I got voice mail any time I tried calling and the team is all in India.
Reason for choosing Webgility
This provider scammed me.
Reasons for switching to Webgility
This provider scammed me.
Melissa
Non-Profit Organization Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2020
Webgility Made Us Work Harder
Overall we dreaed using it because things never seemed to work properly for us. This is why we eventually moved to a different product, Connex.
PROSThere wasn't much we liked about this product except that it worked sometimes. The product was clunky and not user friendly.
CONSWe had to spend a lot of time on hold with their customer support in another country for help. At times it was hard to understand the support person due to a heavy accent. The UI was difficult and the terminology was confusing.
Tracy
Luxury Goods & Jewelry, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2018
Great idea...problems implementing
I love that I can import my invoices from Shopify directly into QuickBooks Online. It saves us a lot of time and double entry and keeps us from making mistakes.
CONSThe concept is great but there are a few things you have to do right up front in order to make it work properly. Also, if your customer creates a login and their information is slightly different from QuickBooks it will create a new customer instead of adding this data to a current customer. The same thing goes with item numbers. You have to make sure you know exactly what to do Upfront for this system to work properly.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2021
I strongly suggest you keep looking
I was an early adopter of their platform almost 9 years ago. I had regular issues that seemed to be a result of regularly changing software data structures and they struggled to keep up with it. I frequently had issues with corrupted data that resulted from issues with inventory and product sync. When they changed to a cloud-based product, they wanted to increase my yearly cost by 400% despite the issues I had experienced. Their off-shore support made getting issues addressed very difficult and inconvenient to address. After struggling with issues, I was renewed for another year in December of 2019. I protested and was told in February of 2020 that I would receive a refund. No refund ever came and when I pushed, I was told that I had paid for the year and they couldn't cancel me in the middle of the year despite the fact that I have proof they offered a cancellation. I just found out I was automatically charged again this past December. It was this most recent charge despite me NOT using the software for over a year that prompted me to write about my bad experiences.
PROSIt had promise in the beginning in an area without much competition.
CONSThe cost skyrocketed after they went to a cloud-based model and they became greedy. Their support is bare minimum and they struggle to keep up with updates
Lorie
Arts and Crafts, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Awesome Company, Very Helpful and Customer focused
Originally I was concerned because of the monthly packages. My products are seasonal with very highs and then moderate pull-through rates. I spoke with them about purchasing at the annual rate and asked if the yearly order count could be utilized instead of a monthly rate. They had to check but got back to me the next day and they could accommodate the requests. I did receive an email within the first 10 days that I was at my monthly limit. I replied to the email that it should be calculated on an annual rate and could they please have a look. The next day they contacted me and apologized. Within 24 hours the issue was resolved and I had no downtime.
PROSThe best is that when I send in a support request they contact me directly normally within the same day or the following day. They personally speak with me and do not send me on a wild goose chase. Every time my concern has been resolved either while on the call or an email the following day. I cannot say enough about their great support. Having awesome software and an awesome team behind it is so rare these days but Webgility has it.
CONSSo far nothing bad to say. I almost have all my accounts working at full speed and I could not be happier.
Reason for choosing Webgility
The main reason I choose Webgility was for inventory tracking. Many others offered order processing and reconciliation but I was interested also in inventory and having different SKUs for the same product in various places. Multi-Channel, Inventory, and Cost were my 3 reasons and so glad I did.
Corey
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2021
From manually invoicing to full yautomated invoicing!
Once we got it connected to our online selling platforms and Quickbooks, this software freed up so much of my time. I was invoicing 300+ orders manually each day, and was able to transition that over for Webgility to take on the full workload automatically and in seconds. Allowed me to transition into a more impactful position with the company.
CONSAnytime you call support, you'll be on the phone for at least 45 minutes (even for a small task). Also, they do not have a notification system setup for update reminders, which causes bugfs and issues if you are not using the most up-yo-date version. A simple email notifcation to users would get trid of this problem.
Vendor Response
Hey Corey, Thanks for the review! We're glad that Webgility has freed up time so you can focus on other parts of the business. As for support, sorry for the extra time spent on the phone. You can always use chat support right on our website, or check out the help center on our website: https://help.webgility.com/s/.
Replied August 2021
Chuck
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Long term, very satisfied user
We've been thoroughly pleased with both the functionality and support we've received from Webgility. Our support team (namely, [SENSITIVE CONTENT HIDDEN]) is very knowledgeable and easily reachable (no long hold times). They've "had our back" during our steady, aggressive growth over the past few years. Webgility has allowed us to run lean and has been a huge savings over our previous integrated solution.
PROS- Integrates / syncs inventory & pricing with Shopify, Amazon and Quickbooks - shipping functionality - highly configurable - browser-based - affordable
CONS- because of it's high configurability / functionality, implementation does take a bit longer
Carlos
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
great tool
this tool is great because it allows merchants with multiple sales channels to unify all their orders and expenses to their accounting system it is a great tooL!
CONSthe prices of this tool have increased a lot however we haven been customers since the begining of the app so we get good pricing.
Rhonda
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Support with transferring to new computer. [SENSITIVE CONTENT]
The customer service I needed was amazingly patient with my problem.
PROSIt makes the reporting of our sales so easy.
CONSAt this time there isn't anything I don't like.
Reasons for switching to Webgility
Wasn't working for us in the areas we needed it too.
Richard
Sporting Goods, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great tech support
The tech support is great when we need it, especially with our customization.
CONSEverything is working well so far, no issues.
Byron
Verified reviewer
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
Great for quickbooks
I love Webgility! My company has used it for years to help with our eCommerce business. It saves so much time from having to put orders from Amazon into quick books manually. It also takes out the human error element of entering so many orders!
PROSTime saver! Makes managing our ecommerce business much easier!
CONSCan have unit of measure complications if you sell products in multiple packaging options.
Scott
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed July 2018
Customer Support is hard to come by
Seems to offer a lot of features, support was good at first. I would recommend people think twice and go where the support is high rated.
CONSThe customer support is very lacking. They seem to rarely respond and takes weeks to do anything. Don't seem to take as seriously once you have already signed the contract.
Austin
Tobacco, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2020
Terrible Customer Service
TERRIBLE. WOULD NOT RECCOMEND TO ANYONE FOR ANY REASON.
PROSThe ability to give me a total cost for each order with shipping included.
CONSABSOLUTLEY TERRIBLE CUSTOMER SERVICE. GO SOMEWHERE ELSE>
Julie
Retail, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2023
Didn’t work with my website and they wouldn’t refund me.
Awful
PROSI didn’t like anything because it didn’t work
CONSThe customer service person was rude and didn’t try to help me with a refund, a quickbook salesperson sold it to me and Webgility wouldn’t stand behind their product and refund me.
Reason for choosing Webgility
QuickBooks told me it would work and it didn’t and they wouldn’t do anything about it.