--- title: "GlossGenius Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GlossGenius. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GlossGenius is a good fit for you!" source_url: "https://www.softwareadvice.com/salon-spa/glossgenius-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [GlossGenius](https://www.softwareadvice.com/scheduling/glossgenius-profile/) / GlossGenius Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scheduling/glossgenius-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scheduling/glossgenius-profile/alternatives/) # GlossGenius User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 351 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 305 reviews (87%) - 4 stars: 30 reviews (9%) - 3 stars: 7 reviews (2%) - 2 stars: 3 reviews (1%) - 1 star: 6 reviews (2%) ### Most mentioned pros - I really love using GlossGenius for my business it's like having an assistant that not only helps with clients reminders but to keep in file every service, formula and products they purchase. - I like that it sends me texts and asked me to leave notes via text, I like that it sends my clients several reminders and confirmation requests, I like that I asked my clients for reviews and got it integrates with my website very well. - How the application allows you to customize how you want your customers to view your site the ease of adding photos and moving them around for your portfolio and most of all the email or text message responses for reminders for the customers appointments ### Most mentioned cons - I’ve made the mistake of booking a clients appointment in a rush on the same day as the previous booking 😅Also it would be helpful to be able to click the booking time wanted without the secondary screen pulling up a random time when rebooking. - Not being able to add multiple credit cards on client files, no memberships or recurring payments, not being allowed to collect cancellation fees until day of, not being able to distinguish what forms different clients have to sign, limited form options. - the only problem i have noticed is i have to keep my working hours open longer than usual for clients to be able to book my longer services but that allows clients to book shorter services after my last starting time. ## GlossGenius customer reviews Showing reviews 1-25 of 351 (page 1). ### The Best Appointment Scheduling Platform! - Overall rating: 5/5 - Reviewer: Ashley T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros What I like most about GlossGenius is that it's built for beauty professionals, so it fits how a lash business actually runs, from long, detailed appointments to constant fill schedules. The platform is easy to pick up. Setup was quick, the layout is clean, and I was comfortable using it within a day or two without any formal training, making the learning curve super quick and easy. Online booking works well for lash services. I can set different appointment lengths for full sets, fills, and removals, and control who can book what. Clients can book 24/7 from my booking site, and automated confirmations and reminders have noticeably cut down on no-shows and late arrivals. Rescheduling, cancellations, and client notes are all in one place. I can save each client's lash map, preferred style, curl, length, and adhesive sensitivities, so every appointment feels personalized. Deposits and cancellation fees also protect my time on those longer bookings. The all-in-one setup of booking, payments, marketing, and a website replaces several separate subscriptions. Fewer no-shows and less time spent on admin and messaging make it well worth the cost for a solo lash artist or small studio. Overall, GlossGenius is easy to learn, reliable, and genuinely helpful for managing and growing a lash business. #### Cons The main drawback is that pricing can feel high for a solo lash artist just starting out, especially once you add payment processing fees on top of the monthly plan. Some of the more advanced features are also limited to higher-tier plans. Customization of the booking site and client communications could be more flexible, and reporting could go a bit deeper. These are minor issues compared to how much time the platform saves me day to day. --- ### The Platform That Elevated My Beauty Business - Overall rating: 5/5 - Reviewer: Briana N. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been transformative. GlossGenius helped me transition from simply providing services to truly running a structured business. It has given me organization, automation, and the confidence to scale with clarity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love most about GlossGenius is how it makes me feel like a true CEO. From seamless booking to payment processing and client communication, everything is streamlined in one place. It allows me to focus on delivering premium service while the backend runs smoothly. It’s not just a booking app, it’s my business partner. #### Cons As my business scales, I sometimes wish there were more advanced reporting and marketing automation tools built in. It’s a great platform, but growing CEOs always want more power features. #### Reasons for switching to GlossGenius I switched from Squarespace to GlossGenius because I needed a platform built specifically for beauty professionals. While Squarespace is great for websites, GlossGenius offered integrated booking, payments, client management, and automation all in one place. It simplified my operations and allowed me to focus more on serving my clients and scaling my business. #### Vendor response Hi, Briana! Thank you so much for your wonderful review! It truly means a lot to us and helps us understand what our customers appreciate. We're thrilled to hear about your positive experience! Our goal is to deliver the best service possible, and knowing we’ve met your expectations is the best reward for us. Your feedback on more advanced reporting and built-in marketing automation tools is also incredibly helpful as we look for ways to better support our pros. Please feel free to reach out to support@glossgenius.com if you’d like to discuss more of this feature improvement. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or by calling 1-888-979-7864. We're always here for you! Replied March 2026 --- ### You won’t regret it - Overall rating: 5/5 - Reviewer: Vee G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’m very happy with the service I have received and I will continue to use and recommend GlossGenius to everyone I can #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have added so many new features. I love that I’m able to completely customize appointments, prices and keep track of inventory all in one place. It has definitely been a game changer for my business #### Cons I don’t really have anything negative that I encountered. Only thing I wish would change is the payout. It like for maybe an instant payout feature. I wouldn’t even mind if it had a fee. Just access to funds right away would be great #### Reasons for choosing GlossGenius Seemed like a much better fit for the needs and structure of my business --- ### Perfect system for a solo suite owner - Overall rating: 5/5 - Reviewer: Alicia B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gloss has been easy to work with and I haven’t had any major issues. I’ve used it now for at least 5 years #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love how easy it is for clients to book. They don’t need to create an account and have easy access to see all relevant information. #### Cons I want an option to add their mailing address when booking. And also a P&L report. More customization for automated text message would also be helpful. #### Reasons for choosing GlossGenius Ease of use and functionality for both my use and clients #### Reasons for switching to GlossGenius Simplicity and price were the main reasons #### Vendor response Hi Alicia! Thank you so much for taking the time to share your experience! We truly appreciate hearing that the ease of booking for your clients is making a difference and that GlossGenius has been a reliable part of your business for five years! We've definitely noted your requests for adding a mailing address option during booking, implementing a P&L report, and providing more customization for automated text messages. Your feedback is invaluable as we continuously work to enhance the platform for our community. We're here to help you get the most out of GlossGenius, so please don't hesitate to reach out to us directly at support@glossgenius.com if you have any other questions or further feedback. Thank you again for being such a valued member of the GlossGenius community! Replied March 2026 --- ### Very Happy Skin Therapist - Overall rating: 5/5 - Reviewer: Melissa L. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am now coming up on my two year anniversary as a solo aesthetician. Previously I had worked with half a dozen platforms and software. I believe the overall cost for what you receive from GlossGenius is by far the best value. It speaks volumes when even your elderly clients find it easy to navigate and book their appointments directly from your website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of navigating through the platform gives me peace of mind. Even with some of the features I had trouble with or are unfamiliar with, if the automated system was unable to answer my question, I always received a great response emailed to me by one of the staff members. #### Cons I created memberships within the platform when it was first launched. There are still some bugs to work out in the details with those, but overall, I am happy. #### Reasons for choosing GlossGenius Gloss just made more since for what I needed in my business #### Reasons for switching to GlossGenius Website, online booking and intake forms were not available. It was also becoming costly. #### Vendor response Hi Melissa! We are thrilled to hear that the platform's ease of navigation and our supportive team have given you peace of mind, and it speaks volumes that your clients, even elderly ones, find booking so simple. It is also wonderful to know that you feel the overall value is the best in the industry. Regarding the bugs you've experienced with memberships, we take this feedback very seriously. While we are happy to hear you are generally satisfied, we want to ensure every feature works flawlessly. This is not the usual experience we want our professionals to have. Please reach out to us at support@glossgenius.com with details about the issues you're encountering so our team can look into this and resolve it for you as quickly as possible. We appreciate you choosing GlossGenius to partner with you in your successful solo aesthetician journey! Replied February 2026 --- ### Great booking site, AWFUL account security - Overall rating: 2/5 - Reviewer: Lyla P. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Yesterday I had $235 come out of my account when I decided to check my email, someone from a different state who was not me logged into my account and made the purchase I assume. I chatted with the help bot and asked if there was a customer service number I could call. The bot said no although the email regarding the suspicious login did have a phone number. I tried calling this phone number (within its operating hours) and the bot on the phone told me I called while the line was not in operation. I ended up having to settle with my bank and getting a new card. Later on in the day, after putting a ticket in explaining what had happened with my account, I got an email explaining how switching subscriptions will automatically bill the subscription I switch to, which had absolutely nothing to do with what I said, so overall poor costumer service. I’m very upset with this expirenced because I absolutely loved every other aspect of the app! (And as a side note, my password was secure and I did in fact have two factor authentication on.) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I loved how easy it was for clients to book appointments and the navigation was super easy to use when customizing your site, overall the organization and features were really great compared to other booking sites! #### Cons Poor Security and subscription fees. I opted for the free trial because I was previously using a different booking site. I wanted to try GlossGenius and when my free trial was over, it automatically selected a pricey plan when I only wanted the basic $24 subscription. I had to go in and change my plan after already paying $50 some dollars. #### Reasons for switching to GlossGenius Wanted to try something new and more easy to use #### Vendor response Hi Lyla! Thank you so much for sharing your experience! We are thrilled to hear that your clients are finding it easy to book and that the site customization has been a breeze for you. We aim to make the 'business side' of things feel effortless, so it’s great to know the organization and features are hitting the mark. Regarding the transition from your trial: I hear your frustration loud and clear. It’s never our intention to make members feel rushed or locked into a plan that doesn't fit their needs. We want the upgrade process to feel as transparent as the rest of our interface. I’d like to make this right. Would you be willing to connect with us again this time by emailing support@glossgenius.com or calling 1-888-979-7864? We will look into your account to address the price difference and discuss your security concerns in more detail. Looking forward to hearing from you! Replied March 2026 --- ### Avoid at all costs - Overall rating: 1/5 - Reviewer: Rosie V. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Beyond bad. It’s garbage. They have prevented me multiple times from operating my business properly and REFUSE to respond to support tickets. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. There is no redeeming qualities of this app. They lie about there pricing tiers, lie about the quality of service and lie about literally everything. #### Cons AI customer service, ZERO way to call or speak to a human when issues happen. Updating the app on a Sat rendering the app and way to collect payments unusable. Refusing to respond to help tickets. Basic options for editing appointments non existent. #### Reasons for switching to GlossGenius Opened a business separate from the prior one. #### Vendor response Hi Rosie - Hi there! I am sincerely sorry that our platform has become a source of stress rather than the solution you deserve. It’s clear we’ve let you down —both with the app’s performance and with our recent support—that is not the experience we strive to provide. Would you be willing to reach out to us at support@glossgenius.com? We'd love to further assist and resolve any challenges you're having. We would love to reach out to you directly. However, there's no clue in your post that could lead us to you. Thanks once again - we truly value hearing from you! Replied March 2026 --- ### From a hobby to a career after GG - Overall rating: 5/5 - Reviewer: Tatiana R. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It change my business from a hobby to a professional business and keeps my days organized, the reporting is so helpful for accounting too! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Where to start? My business is a before and after GG, my time management. client satisfaction, website, scheduling and payment processing are always on point thanks to this app. I recommend GG 100% if you want to step up your game and also get value for your money. #### Cons Not much options for services descriptions, it will be great to add pics of products to recommend with booked service. Also, mail campaigns are very limited #### Reasons for choosing GlossGenius Easier to manage for me and my clients too #### Reasons for switching to GlossGenius It was not a fit for my spa, it was more like a restaurant app #### Vendor response Hi Tatiana! It warms our hearts to know that you found the GlossGenius app always on point and you would recommend it 100%! We also hear your feedback on service descriptions and email marketing campaign limitations, and adding attachments to booked services. We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️ Replied March 2026 --- ### Love GlossGenius! - Overall rating: 5/5 - Reviewer: Heather F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I absolutely love Gloss Genius, great value for the money it does everything I need in one simple app. Clients love the ease of scheduling. I love the fact that I can manage my inventory and it alerts me when I need to re-order. I recommend Gloss Genius on my social media pages and even have had a few take my referral and sign up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of setting up. I love the ease of the POS system. Low processing fees. Love that my clients get reminders. Running reports is super easy and I love the goal tracker as well. #### Cons My only thing I'd like to see them do is being able to merge two tickets together, but other than that no complaints. #### Reasons for switching to GlossGenius I made the switch because Gloss Genius had way more features that I liked. I also like the fact that the booking site was aesthetically pleasing and customizable #### Vendor response Hi Heather! We are absolutely thrilled to read your review! It’s wonderful to know that you're finding so much value in GlossGenius—from the easy setup and POS system to the low fees, client reminders, reporting, and goal tracking. We also truly appreciate your feedback about being able to merge two tickets. That's an excellent idea that we can certainly see being helpful, and we'll be sure to share it with our Product Development team for consideration. Thank you so much for taking the time to share your experience and for recommending us on your social media pages. If you ever have any other feedback or questions, please don't hesitate to reach out to us directly at support@glossgenius.com. We're so glad to have you as part of the GlossGenius community! Replied March 2026 --- ### LEAP OF FAITH, SECURE LANDING - Overall rating: 5/5 - Reviewer: Jannah M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gloss has been a fresh breath of air compared to other platforms I’ve used. I’ve never had an issue that would make me want to leave. I feel heard and supported by the staff working behind the scenes and can only make suggestions to further improve the app! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ive been using Gloss for a few years now and it has been the EASIEST transition. I didn’t even have to set up my client transfer at all! I’m able to color code appointments making it easier to see my schedule clearly. The website is easy to customize and easy to use for my clients! They prefer booking with Gloss than the last platform we used! I’m able to choose the payment percentage and absorb the cost of have it paid by the clients. The processing times are immediate as well as the payouts. I love the customization we’re able to do with every corner of the app. The features that come with the app are endless and ever changing making the price 100% worth it! My favorite part about Gloss is that they care and they listen to the professionals using it. Every update has been a request made my us! I’ve also never had an issue with payments or security with my clients cards. I feel secure and safe continuing use of this platform! #### Cons There’s not anything negative I can say, only suggestions to make. When opening the calendar can we have an automatic default to the same day. I’ve made the mistake of booking a clients appointment in a rush on the same day as the previous booking 😅Also it would be helpful to be able to click the booking time wanted without the secondary screen pulling up a random time when rebooking. Also I’d like to request that the emailed messages are able to be answered in app. I’ve missed a couple lost in my email pile up. #### Reasons for choosing GlossGenius I made the decision to go with Gloss because as an aesthetician I felt seen by the platform and didn’t have to go around the cosmetology side of the app. #### Reasons for switching to GlossGenius I needed an easier to set up and use platform where my money spent held its value. I found Gloss from a random YouTube video. #### Vendor response Hi Jannah! Thank you so much for taking the time to share your experience! It's incredibly rewarding to hear that GlossGenius has been such a seamless, refreshing, and valuable platform for your business over the years. Knowing that you feel "seen" and supported is exactly what we strive for! We truly appreciate you sharing those specific suggestions regarding the calendar's default view, rebooking flow, and the ability to reply to emailed messages directly in the app. Hearing this kind of detailed feedback is invaluable. It directly fuels our constant efforts to evolve and improve. We are so grateful to have you as a valued member of the GlossGenius community. If you ever have other thoughts, questions, or further feedback, please don't hesitate to reach out to our team at support@glossgenius.com. We're always here to help! Replied March 2026 --- ### Gloss review - Overall rating: 5/5 - Reviewer: Bianca P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall my experience with gloss is very positive, very easy to use and client reminders are very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very user friendly, easy to schedule appointments, and very affordable. Free website where clients can schedule and manage their own appointments. #### Cons The website and app on rare occasions has crashed and clients aren’t able to book appointments and I am unable to take payments. #### Reasons for choosing GlossGenius Good reviews as well as price point and credit card processing fees #### Vendor response We're absolutely delighted to hear such positive feedback, Bianca! It's fantastic to know that you're finding our platform easy to use and affordable, and that our scheduling and client reminder features are making a real difference for your business! We also appreciate you bringing to our attention the rare instances of the website and app crashing. We truly understand how disruptive this can be, and please know that we are continuously working to enhance the stability and reliability of our services. Your insights are incredibly valuable as we strive to improve. Should you have any further suggestions or feedback, please don't hesitate to reach out to our dedicated support team at support@glossgenius.com. Thank you for being such a valued member of the GlossGenius community! Replied September 2025 --- ### 2 + years and still going! - Overall rating: 5/5 - Reviewer: Melissa B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a very good experience with them thus far (2 years) and can't really find anything else to comment on! Always quick to fix hiccups & communicative. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gloss Genius is the easiest software for beauty professional to use in my opinion. No spending weeks trying to smooth everything out, they make the transfer process beyond easy, though mine did take longer that my coworkers, it probably would have taken me 1000x times longer. Clients love that they don't need another password to remember and the reminder texts and emails aren't too much. Just enough reminders. I pay for the Gold service and have really enjoyed the mass text and email option - but don't like that you have to pay for more than 500 texts per month as they transferred all my clients from over ten years and it's a very long process to try and pick out the regulars or pay a big chunk to just send all. Appointment management and online booking and changes are easy on both mine and clients ends. There have been slight bug issues over the past few years but they are always beyond quick to get them fixed ASAP. I do not sell product so cannot comment on inventory personally, but i'm sure it's just as smooth as the rest. #### Cons My biggest complaint is really more so a bank issue than gloss genius but when the holidays align on Mondays or Tuesdays you won't get a pay out for 4-5 days straight so you have to pay the .10% fee which can be a lot of money if you have a big chunk sitting and need to pay bills. #### Reasons for switching to GlossGenius so much i hated everything about it - way too over complicated. #### Vendor response Hi Melissa! Thanks for your detailed review. We're glad GlossGenius Gold and the app simplify your life with seamless transfers, appointment management, and online booking. We also appreciate that your clients find the login easy and value the reminder texts and emails. We understand your concerns about the mass text limit for your large client base; this feedback is vital as we evaluate our pricing for high-volume users. Regarding payout delays on bank holidays, we recognize your frustration. This is a systemic banking issue, and while instant payouts cover expediting costs, we understand where you’re coming from. We're actively exploring solutions to minimize delays and offer more flexibility. Your comments on our quick bug fixes and the app's smoothness reflect our team's hard work. Thank you for being a valued GlossGenius member; your feedback is crucial to our improvement. Replied September 2025 --- ### Best booking site - Overall rating: 5/5 - Reviewer: Patty G. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Im very satisfied with GlossGenius I haven’t experienced any issues. I love my wait list options and how easy it is for clients to add themselves to the waitlist #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity for my business and my clients love how easy it is to book a service and not being over complicated and how convenient it is to fill out consent forms #### Cons I wish it allowed us to set up different times for working days have to manually do it for each day. #### Reasons for choosing GlossGenius Easy to create my page and set up my services #### Vendor response Hey there, Patty! We appreciate you taking the time to share your feedback. We're thrilled to hear the simplicity of the app has supported your business and made booking easier for your clients. It’s great to know that you're loving the waitlist feature, too. We appreciate your feedback about setting different working hours—we understand how that could save time and are exploring ways to improve flexibility. Please feel free to email us at support@glossgenius.com if you have any other feedback. Thank you for choosing us. We're grateful to be part of your journey! Replied September 2025 --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Leilani L. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love it! No issues, very easy to use! Easy to set up. Quick to navigate through , easy to get where you need to go. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s very Easy to navigate. When I was setting up my profile, I was happy that everything was user friendly! #### Cons Doesn’t recommend clients like styleseat! That would be a great feature. If there was a way for clients who don’t have a stylist to browse and find one! #### Reasons for choosing GlossGenius Because it was easier to set up and use and design #### Reasons for switching to GlossGenius They send your clients to other stylists when you’re not available #### Vendor response Hi Leilani! We're thrilled to hear that you found GlossGenius to be user-friendly and easy to set up. We appreciate your positive comments about navigating the app quickly and efficiently! We also truly value your feedback regarding a feature that would connect clients without a stylist to professionals using GlossGenius. That's an excellent idea, and we can certainly see the benefit of having such a tool to help new clients discover service providers on our platform. We will absolutely share this insightful suggestion with our team for their review and consideration. Should you have any further feedback or ideas, please don't hesitate to reach out to us at support@glossgenius.com. We're grateful to have you as part of the GlossGenius community! Replied September 2025 --- ### Great experience with GlossGenius! - Overall rating: 5/5 - Reviewer: Micah M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve used GG since 2023 and it’s been great for me! It’s very easy to navigate for both me and my customers and makes booking clients super easy! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can book my appointments and receive payouts all in one place, and it’s so easy to navigate on both sides. #### Cons I personally haven’t had any bad experiences with GG. I know that it has gone down a few times but that happens with just about any site at any given point. It has not affected my business negatively at all. #### Reasons for choosing GlossGenius I liked the customization of the website more and the price point was great in my opinion. #### Vendor response Hi Micah! We're delighted to know our app simplifies appointment management and payout processes for you. Its intuitive design ensures quick access to essential features, allowing you to focus on delivering exceptional client service without the burden of complex software. Your enjoyment of the app since 2023 is fantastic to hear. Your satisfaction drives us, and it's incredibly rewarding to know we positively impact your daily operations. Should you have any other feedback or questions, please feel free to contact us at support@glossgenius.com or text us at 1-888-979-7864. We value your insights as we continuously strive to enhance the features that matter most to our users! Replied July 2025 --- ### Love Gloss - Overall rating: 5/5 - Reviewer: Edna R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 5 stars since gloss is always integrating new things almost weekly. The goals settings is my favorite I love to see my progress weekly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I absolutely love GlossGenius I’ve been utilizing the system for over 2 years now and I love how innovative they are and how they listen to all of our requests. #### Cons I only hope that Gloss makes the reports more customizable. I would love to break down my reports into more detail and be able to check out 2 guests in one transaction. #### Reasons for choosing GlossGenius This was more affordable and had more options that aligned with my business #### Vendor response Hi Edna! Thank you so much for your loyalty and for being with GlossGenius for over two years! It truly means a lot to us! We’re so glad to hear that the platform continues to support your business and that features like goal tracking are helping you stay motivated and on top of your progress. We also appreciate you taking the time to share your thoughts on reporting and checkout functionality. Having a deeper insight and greater flexibility at checkout can make a real difference in daily operations, and we understand entirely how enhancements in those areas could bring even more value to your workflow. We’ll be sure to pass your feedback along to our team for consideration as we continue improving the app. If you have any other suggestions or ideas, we’d love to hear them! Feel free to reach out anytime at support@glossgenius.com. We’re always here for you! Replied July 2025 --- ### So happy I chose Gloss - Overall rating: 5/5 - Reviewer: Amanda C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very user friendly and just overall amazing! I am very happy I chose GlossGenius when I started my own venture and I tell others in the field about it all the time! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Instant payout and loans they are both so helpful to business owners. They help steady cash flow and make it easy for business owners who don’t want to get a bank loan. #### Cons Hmm this one is really hard I would say sometimes the app glitches when I am near a certain letter in the alphabet when choosing my clients to send a marketing text to. That is the only con I can think of! #### Reasons for choosing GlossGenius The reviews were great and the pros outweighed the cons #### Vendor response Hi Amanda! We’re thrilled to hear that GlossGenius has been such a valuable tool in supporting your business! It’s great to know that features like Instant Payout and Genius Loan have helped you maintain steady cash flow and grow with confidence. We’re honored to be a part of your journey! We also appreciate you flagging the challenges you’ve experienced when navigating your client list during marketing campaigns. That definitely isn’t the typical behavior of the app, and we’d love the opportunity to take a closer look. If it happens again, please don’t hesitate to reach out to us at support@glossgenius.com so we can investigate and resolve this quickly for you. We’ll be standing by. Thanks again for choosing GlossGenius and for spreading the word. We’re so glad to have you in the community! Replied July 2025 --- ### Older person vs new technology - Overall rating: 5/5 - Reviewer: Vikki T. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gloss Genius has been my saving grace in a world that moves so fast now in all avenues of life & business. It's the one constant that I rely heavily on while myself & my esthetic business move forward. I didn't look any further for a booking site when Gloss Genius met every need I had #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All of it ! I went back to work for myself in 2025. The last year I did that was from 2004-2011. Gloss Genius has been CRAZY easy & comprehensive to use when I realized that technology had left me behind from traditional business bookkeeping. I've had zero problems setting it up & maintaining my business. Multiple videos to assist me as well. My clients are at ease as well booking their appointments along with the secure payment process. I also love the ability to move appointments at a moments notice for myself AND my clients ! That adds to the value of its services for my business. It has been a HUGE relief knowing that Gloss Genius is there during each step with reliable services for all my business needs. #### Cons The only thing I haven't like was when it was shut down for a day. Nothing else to say. I love Gloss Genius. #### Vendor response Hi Vikki! We are thrilled that you and your clients are finding the booking and secure payment processes seamless, and that the ability to easily move appointments adds significant value to your business. We also appreciate you bringing up the concern about the service interruption. We understand that this is frustrating, and we are constantly working to ensure maximum reliability and uptime for all our members. Your feedback helps us prioritize our efforts. We are committed to being the reliable constant you can lean on as your business continues to grow. If you have any other suggestions or feedback, please don't hesitate to reach out to us directly at support@glossgenius.com. We're always here to support your success! Replied February 2026 --- ### 10/10 would definitely recommend - Overall rating: 5/5 - Reviewer: Shauntee W. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been awesome over the years. I have recommended gloss to many professionals throughout the years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use on their system, the backend and client experience is seamless. Love the payment options. #### Cons I don’t have anything to complain about. My clients love gloss. Maybe add more website design options. #### Reasons for switching to GlossGenius Ease of process and client access. Price. #### Vendor response Hi Shauntee! Thank you so much for taking the time to share your feedback! It's fantastic to hear that the ease of use, seamless backend, client experience, and our payment options have made such a positive impact on your business. We truly appreciate you recommending GlossGenius to other professionals over the years. That means the world to us! We also appreciate your suggestion about adding more website design options. We're always looking for ways to enhance the platform, and your input is valuable as we consider future improvements. If you ever have any more suggestions, questions, or need assistance, please don't hesitate to reach out to us directly at support@glossgenius.com. Thank you for being such a wonderful part of the GlossGenius community! Replied March 2026 --- ### Glossgenius love - Overall rating: 5/5 - Reviewer: Shalaya P. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Great experience would recommend to everyone who wants to run a business an needs a booking site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of client bookings without a hassle. Just check my schedule an go. I love being a boss. #### Cons My lease favorite thing about the website is how all the services are lined up. Categories would be better. #### Vendor response Hi Shalaya! Thank you so much for sharing your review! We are so thrilled that the app is to your liking and makes booking easy for you! We take note of the services lined up on the website and share them with our product development team! We are currently building more features so please feel free to share your request with us directly at support@glossgenius.com - Our product development team carefully reviews all suggestions! We are so grateful for your time and thoughtfulness in sharing your feedback🤗️ Have a stellar day! Replied March 2026 --- ### Alpha and Omega - Overall rating: 5/5 - Reviewer: Charisse R. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful experience and excellent too describe like the easy and clear it is fabulous app I love it!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Security,appointments scheduling,payment processing,client management and the value of money in overall Everything #### Cons I have find out that here is nothing that I didn’t like least this isa great app to manage,like O said earlier easy to manage too #### Vendor response Hi Charisse! Thank you so much for sharing your wonderful experience! It truly means the world to us to hear that you find our platform's features so helpful and easy to manage. We're thrilled that you're having such a positive experience and that you see the value in what we've built. We love having you as part of our community! If you ever have any other feedback or questions, please don't hesitate to reach out to our team directly at support@glossgenius.com. We're always here to help! Replied March 2026 --- ### Smooth, Easy, and Client-Friendly - Overall rating: 5/5 - Reviewer: Megan B. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been excellent — it’s user-friendly, professional, and makes running my business so much easier for both me and my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love using GlossGenius because it makes everything so simple and seamless for both myself and my clients. The platform is easy to navigate, which saves me time and gives my clients a smooth booking experience. I especially appreciate how well it handles packages and all the different features it offers to keep my business organized and professional. It truly takes the stress out of scheduling and managing my services, making it an essential tool for me and a great experience for my clients. #### Cons The only downside is that the app occasionally goes down, which can be a little inconvenient in the moment #### Vendor response Hi Megan! We're glad to hear that GlossGenius makes managing your business simple and seamless for both you and your clients. It's fantastic to know that the ease of navigation, packages, and organizational features are helping to take the stress out of your daily operations! We also truly appreciate your feedback regarding rare app downtime. We understand how inconvenient this can be, and we truly value your understanding. Please be assured that we are fully committed to providing a consistently reliable and smooth app experience. If you ever have any further feedback or suggestions, please don't hesitate to reach out to us directly at support@glossgenius.com. We're always here to help! Replied October 2025 --- ### Glossy Bossy - Overall rating: 5/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I switched to gloss genius last year and made my life and clients life so much easier. I can’t believe I used to have them text me for appts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy for myself and clients to navigate. I now have gold so there’s so many more benefits and I’m loving it #### Cons Nothing on the top of my head to be honest. But for some reason I can’t seem to add clients date of birth since the last upgrade #### Vendor response Hi Jennifer! Thank you for finding the GlossGenius app super easy to use! We're truly sorry to hear you're having trouble adding clients' birthdays, and we'd love to help! Kindly email us at support@glossgenius.com or call us at 888-979-7864 so we can assist you immediately. We can resolve any trouble you're having by working together! Replied February 2026 --- ### Efortless Booking & Business Made Easy - Overall rating: 5/5 - Reviewer: Blakelee C. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve been using GlossGenius since I first started taking clients, and it’s truly been one of the easiest and most efficient tools I’ve come across. From the initial setup to accepting payments, the entire process is seamless and straightforward. It takes the stress out of managing appointments, lets clients book effortlessly, and keeps everything organized in one place. GlossGenius has not only simplified my day-to-day operations but has also helped elevate the professional experience for my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how convenient and user-friendly GlossGenius is. My clients always mention how easy it is to book appointments and view all the services I offer. #### Cons If I had to point out one downside, it would be the limited customization options for the website. While it’s clean and functional, I do wish there was a bit more flexibility to truly make it my own—whether that’s through layout choices, color palettes, or additional branding features. A little more creative freedom would make it feel more personal and aligned with my brand. --- ### Absolutely Love for Beginners - Overall rating: 5/5 - Reviewer: Ramsey M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been very easy to use as a beginner in the business world. There are also videos in GlossGenius to help you build your business skills #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How the client can fill out forms online about their appointments especially liability. It makes it easy for the client to book. #### Cons Money transferring quicker. Sometimes I need the money right away but I have to wait until the next day. #### Vendor response We’re thrilled to hear about your experience, Ramsey! We're glad to know that the online forms and booking process have made things easier for both you and your clients. It’s great to know that the app has been helpful as you start your business journey and that the videos are supporting your growth. We also appreciate your feedback about payout timing. While next-day transfers are standard right now, we understand how important quicker access to your funds can be and are always exploring ways to improve. That said, after processing a few more payments, we recommend exploring our Instant Payout Feature. Instant Payouts offer you the flexibility to access your funds whenever you need them, eliminating the wait for the next business day. Feel free to connect with our support team at support@glossgenius.com to know more about this feature. Thanks again for sharing your feedback and experience! Replied September 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/scheduling/glossgenius-profile/reviews/?page=2) --- GlossGenius Reviews, Pros and Cons - 2026 Software Advice