Artichoke Software


Artichoke is a cloud-based salon management and appointment scheduling solution for small businesses. It helps users book online appointments, manage client notes, sell gift cards, collect reviews and process payments through a single interface. The solution supports multiple locations and allows salon managers to customize working hours as well as services for each location.

Artichoke offers a booking page where users can set requirements to automatically add preparation time between two appointments. Artichoke also integrates with users’ existing websites for online booking and reviews collection.

Artichoke enables businesses to sell gift cards and view the details of unredeemed cards on a user dashboard. Users can also create packages and memberships to increase client engagement and retention. It offers integration with Xero, QuickBooks, Freshbooks and MailChimp.



7 Reviews of Artichoke

Overall rating

4.0 / 5 stars

Showing 1 - 7 of 7 reviews

October 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

October 2018

Worst Customer Service Yet

My professional liability insurance has a very good reputation and has always done well by me. Getting a discounted rate and coming from a reputable referral seemed like a easy decision. With unclear functionality and clear gaps in basic payment functionality, this has become a wash. Virtually non-existent and, when present, ineffectual customer service has been the deal breaker.

Pros

It was offered as an add-on for my practice insurance at a reduced rate

Cons

Have been waiting for days for a response to a simple but critical function of adding a tip to a transaction. As a company that gets a break on each transaction I make, forcing me to make more transactions per customer (i.e. not offering a tip function on certain sales) is egregious.

There is no call back and the most rudimentary response to a critical issue is inexcusable. Do not use this service.

They were hawking me for investment in the company within my first months with the service - not a good look. Stay away.

September 2017

Danielle from Danielle's massage therapy

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

I'm loving having this scheduling software. It makes my life a thousand times easier.

Helps everyday with my own business. Cuts out the middle man.

Pros

User friendly!
Clients love it.
Customers find online booking easy to use.
Fits within my budget.
Great notation system.

Cons

No app :(
Doesn't show all info I need from intake.
Not sure how I can limit online Booker's to only x amount a day but that's a matter of asking I'm sure.

September 2017

Jenn from Miles Away Massage

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2017

Works well with patience

Keeping track of income, schedule, goals, and referrals.

Pros

I love that my clients can book online. It keeps track of my referrals, gift certificates, client history, and goals.

Cons

It doesn't run very fast. Has a lot of glitches. Most of the time I have to write down when my client would like to rebook and finish after they've left so they don't have to wait forever. Also so I can move on to my next client. I wish I could set up a clean up time to the end of my services and customize those clean up times. Since I need more for a Stone Massage or body wrap than a quick 30 minute massage. I would also like to be able to pay for two clients on one ticket. My hope is that this software will get better with time.

August 2017

Maryjane from Maryjane Kuroly LMT

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

User friendly for both myself and my clients

Manages my appointment, my income and my expenses

Pros

It's dependable and customer service is excellent. Any time I have had questions they were quick to respond.

Cons

If a new client is booking the same time as another client-they believe it just went through because they don't realize if they actually got the appt they would get a confirmation email.

August 2017

Vicki from 3B's Massage and Bodywork LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Software takes care of the reminders, which frees up my time.

Pros

Very easy to set up and use. Did not take a ton of time to do. Love the ability to upload clients into the system.

Cons

I don't really see a ton of negative things with this software. I guess the only thing I would like the ability to see a report on the notifications. being sent out.

August 2017

Jamie from Jamie Scammahorn, MEd, LPC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Functionality

3 of 5

August 2017

Average, basic scheduler

Online scheduling and tracking of clients

Pros

I enjoy the ease of use and the ability to override the scheduled hours of the need arises. I also like the easy link from my website

Cons

Having to sign in every time from my phone is way too time consuming!! Need an app that truly functions as an app!

August 2017

Rachel from Return to Form

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2017

Client Reponse was GREAT!

This is great for small business owners who work from several locations.

Pros

My clients were really happy that I added this feature to my business. They liked being reminded as well as the fact that they can' cancel without having to bother me.

Cons

The software doesn't really accommodate group classes. So if one person responds that they can't make it and cancel their appointment they cancel it for the whole group.