Aura Salonware vs Goldie

RATING:

4.7

(21)

Aura Salonware has 21 reviews and a rating of 4.67 / 5 stars vs Goldie which has 931 reviews and a rating of 4.75 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (21)
4.8 (931)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
October 6, 2023
June 13, 2024
Pros/Cons
  • Pros

  • I love how easy it is to use and the incredible customer service.
  • Their layout on their visual dashboard and reports make it really easy to read and identify areas of growth in my salon.
  • Cons

  • There are important features missing, for example, not being able to change a ticket after the day is closed, ticket notes aren't available at checkout, some benchmark reports not available yet.
  • We were charged large cancellation fees in spite of the fact that the built-in processing did not work consistently for us.
Read all user reviews
  • Pros

  • The ease of booking, as well as being able to send reminders and charge a deposit for appointments. Customer service has also been excellent - rapid response and helpful answers.
  • I love the layout and the ease of use of the calendar. I also like the customization of the booking side.
  • Cons

  • Clients getting confused thinking they must download the app in order to book with me but when they have to use the link its confusing.
  • Don't like that it uses an 800 # instead of my call back. Makes it hard to respond on my part if I have to stop what I'm doing to look up customers # so I can answer if need be.
Read all user reviews
Pricing Range
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$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos