After using for over a year, I have grown accustomed to this software and probably will stay with it in the foreseeable future!

After using several booking software, this has been my go-to and preferred booking method for my cosmetic business. Sales tracking and inventory management are easy to monitor. The included POS system is easy to use as well and has been convenient!

Calendar compatibility is a con, however, I enjoy manually tracking within the software.

We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!!

Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options.

The customer support could be faster and more helpful. The client end of scheduling could be easier for the client.

disappointed

can access schedule from mobile devices || clients can book appointments via web link

unreliable , inconsistent, lack of ownership when software not working, lack of ownership when they add services to our list that we don't offer, no report is accurate

I use Booker as our point of sale system in a number of locations since everything is in one place, simplifying our work. I've tried seven other point-of-sale programs, including Salon Iris, Square, Micros, and others, but none of them compare to Booker as a POS program for salons.

Staff scheduling and operating hours are simple to do and follow to.There are so many options for categories to pick from, and I appreciate that you can create your own, so it's easy to add and remove services from our menu.

Too many errors and issues with making appointments. Sometimes it will state there is no personnel on duty or the service won't appear on the menu. Refreshing the page and logging out and back in again won't always work.

I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.

It can be difficult to maneuver around in the settings.

Booker and team were great with helping me get this set up for our specific needs and marketing requirements. The whole process with Booker and the team helps us keep everything in one place. It's definitely a more seamless integration of the things we use the most. Their customer service and training were really terrific, too. We keep learning of more tools to help our practice grow every day!

This software makes booking appointments easy for customers and staff and helps us keep our practice organized.

It took a bit of time to get used to the new system, and it's a little bit more detailed to use than our other software. Once we got it tho, it's great!

Great and we will continue to use it for our salon

Everything is easily accessible, can have multiple accounts for managers and staff

Sometimes the system glitches or CC/cash amounts aren’t matching up with the POS system at the end of the work day.

I would give it a 5/10 or less for the reasons above, but also it is constantly shutting down for maintenance. The amount of times I would go and book in a Patient, to have the site shut down, made it very difficult to reply only on booker.

I like that Booker has a very clean look, and it is quite easy to block time and schedule in Patients/clients. You can leave check-in or check-out alerts for an individual. I also like that when you go to book an appointment, if the client has been in previously, their name will pop up.

If I did wish to book multiple recurrent appointments with a Patient, I couldn't do that with a click of a button, I would have to go to each date and book it separately. If an employee has two rooms they are using for the day, you have to have it on seperate columns... i.e. bill 1 and bill 2, which can get complicated for reporting. There is no charting option with the software.

I found it an average platform for providing a decent appointment scheduling service to our customers.

Convenient to use and make online appointments. Integration is easy and its mobile application is also very user-friendly. Its loyalty point feature is also very useful in attracting customers.

Interface can be improved. Very frustrating to use due to its frequent down-time. Additional features of adding samples or images can be an added advantage.

I loved the big calendar view because it made our jobs that much easier. You didn't have to go digging for information.

Some of the features I didn't even know we had were hidden and sometimes it would freeze up or give issues during payment but customer support was always quick to resolve.

I’ve been using this software for six years the features seem promising but the reality of them are not easy to use and implement or take too long for customer service. It is not customizable for a large scale salon and that is not what bothers me the most, it’s when you call Support and they have no solutions except we don’t do that. And I mean repeatedly that is what I get from their Support team.

All the features they supposedly offer.

No customer support, terrible training, and my staff does not feel like it’s easy to use. It takes forever to track and check people out. The reports are confusing and make no sense and their payroll is not customizable so I still have to outsource and pay more. They seem to be prompt when they’re selling you something to add cost to your service but not when you need help. And their support has no solutions or work around options.

Terrible!

No pros to this product. The only reason I have kept is it is a pain to move software but not that there are so many more on the market that are better we are switching.

It was constantly down. Never seemed to be up and running when we needed it especially the app. It never seemed to work right.

Overall, it is a great booking website and it is a very easy system to learn. We recently added a brand login through this company as we are adding additional sites and it has been a very easy process.

I love that they have created many updates for this software over the last few months. It has been really nice not experiencing any lag or issues with the booking features like we were having just a few months ago. I love that you can choose how far in advance the confirmation emails are sent out and I really love that the clients can confirm the appointment through the email. Another AMAZING tool is that you can now see when a client is booking an appointment online that way you are not trying to compete with anyone online trying to book. I hated in the past where I would be booking a client at the desk and right when I went to book, it said that I was not able to. Come to find out when I refreshed the page it was because someone else had booked it online. It truly makes a huge difference with these little improvements that they made.

One thing at the moment that I am not liking about the software is that sometimes the confirmation emails do not send even when the emails box is checked, this also happens when I book re-occurring appointments for an entire year where these clients of all clients should receive all the emails. Another thing that gets frustrating from time to time is that the clients future appointments is not showing up on their account under the appropriate tab therefore some clients have not showed up for their appointment and we can't charge if they can prove they didn't see it online. I try to see if they have duplicate accounts as well but they do not. And lastly, every now and again Booker will give us booking issues while trying to book for any of our services, it will state that the appointment cannot book because no equipment is available however, I know that is not the case. That is frustrating because we have to then just create a block out on the schedule with the client's service along with their information but they don't receive any emails through the system when it is booked that way.

Very Unhappy -Open access for everyone to see all history, private information on a client. If they see a screen with appointments they can see anything for the client with a few clicks. Other than no privacy Booker works pretty well considering. Im over the customer service answer is - if its a staff they cant see anything- really hire people that know your system and figure out how to add privacy.

Easy to navigate and use. Easy to teach new employees how to book appointments - keeps inventory accurate, and payroll is easy access.

The worst part about Booker is usually you get an experienced person to help although when you really need it you have someone helping doing what you can do , read off their online support. So frustrating! The worst part about this software is that person- such as STAFF should not be able to look at persons full history or personal information . The quick check in box at the top of appointments that is available to everyone allows all access. Just simply type in a name and here you have it . History, address, pros and cons about client likes and dislikes for everyone to see. NO privacy with this app . Therapist can look up past appointments - and its not their clients . There is no privacy with Booker -anyone can see everything no matter what settings you restrict. Cant wait to change this system to something more owner/ (HIPPA complaint- would be nice) friendly, so employees do not have access to private information. Anyone looking to prevent client information access , watch out for this app. Also continues to use other cc on various accounts, blaming it on whatever internet service you use, funny everyone says the same we all use something different- how can it be us- the business. We continuously have to call customers and apologize . Read other reviews same complaints.