Boulevard

RATING:

4.6

(277)

About Boulevard

Boulevard is transforming business management for appointment-based self-care businesses with the industry's first and only Client Experience Platform. From initial booking to final payment, get everything you need to optimize your time, maximize revenue, and build deeper connections that keep clients coming back. Self-care businesses wanting a fully-integrated business management platform that handles everything from scheduling to point of sale - helping businesses boost revenue and increase client retention. Discover how much better your work day can be with a complete, modern solution designed just for you.

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Boulevard Pricing

Boulevard is available across three pricing models, details of which are outlined below: Essentials - $175/month Premier - $225/month Enterprise - Contact Boulevard for pricing details.

Starting price: 

$175.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Boulevard reciept

Boulevard Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Boulevard

1 - 5 of 277 Reviews

Megan

11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed July 2023

Boulevard Saved Our Business

User Profile

Chris

Verified reviewer

Consumer Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

Top-tier salon management solution that continues to improve

We are very happy with our switch to Boulevard. Migration went very smoothly, we got up and running with minimal problems, support has been great since day 1. The only issues we've had have been or are currently being actively worked on in product cycles. Our day-to-day is much smoother than previous solutions, we love being on Boulevard!

PROS

Intelligent booking and client-specific service timing has saved us countless hours at the front desk and increased our service revenue 10%+. The calendar and schedule are very easy to use, our new front desk staff is trained up in half the time as previous software. The integrated booking widget that lives on our site is wonderful for preserving a fluid brand experience for clients booking online.

CONS

Add-ons for advanced features can start to add up on top of an already higher base price, and the cost to migrate from an another product can get very high (though if you are good with Excel you can prep migration sheets yourself and save a lot like we did). Reporting was initially a weak spot but has been continuously improved over the past year and is nearly at parity with our previous solution.

Reasons for switching to Boulevard

Intelligent scheduling, more flexibility with service timing and pricing, integrated booking widget.

Jeffrey

Verified reviewer

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

Solid, reliable and modern software

Solid experience. It fulfills all of my needs. The extras will come, I'm confident.

PROS

If you're like me, you want to use a software that is most importantly reliable AND beautiful. I love what they did with the user interface. Booking appointments on the software is extremely easy, and new features are released periodically. They have a messaging center where we can quickly communicate with clients via SMS and a way to reach out to customer support quickly through their integration using INTERCOM chat.

CONS

I think the analytical reporting could be better. This might be something they can take from Booker's page. Some insight like how many customers are existing and how many are new would be great. How many booked online vs manual. Also, if they can integrate with Frederick or Emma, that would be awesome too. They are integrated with mailchimp which is nice.

Reason for choosing Boulevard

They allowed a trial where I could clearly see it's benefits. Meevo doesn't allow this at all. How can you trust a software company like that?!

Reasons for switching to Boulevard

Booker was purely unreliable. Period. So many issues and downtime.

Kitae

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed February 2022

If you like to pay through the eyes for expensive software that isn't very intuitive, by all means

Horrible. Costs too much for the subscription and their system is not very intuitive. It takes few extra steps to do anything in the system. Extra steps create a lot of places where mistakes can be made, especially when it comes to scheduling.

PROS

It is generally easy to learn out of the box, however there is definitely learning involved.

CONS

The POS system is a joke and they force you to utilize them as a Merchant Processesor. Their rates are competitive with other premier solutions like Square, but they literally give you a $0.50 magnetic card swiper from China to process the payments. The alternative is to buy a glorified card reader for $150 (literally a block that is a glorified magnetic card swiper) that interfaces with your iPad through Bluetooth. If you have every used Bluetooth technology on your phone, you know how horribly unreliable that it can be. If the device times out when you're taking payment, be prepared to ask your clients to wait while you spend 5-10 minutes making sure that the devices are back on line. The

Reason for choosing Boulevard

They had a good sales pitch and the sales guy did a good job of putting his hook into me. Also, I finally got too fed up with Booker's glitches.

Reasons for switching to Boulevard

Booker was good, but ever since they got acquired by MindBody, it has been the bastard step-child acquisition that no one cares about. Full of glitches and down all the time.

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

Best POS Software!

Overall the experience has been outstanding. The team is always attentive & responsive. They come up with alternatives & suggestions to help improve your experience! The software is great as it can be easily accessible on multiple devices & internet!

PROS

Boulevard software is very user friendly, easy to use & convenient! It has reduced the duration of front desk trainig. It has also made the managers that are behind the chair, have a very enjoyable experience. I

CONS

Some of the items that seem like they should be easy to customize, are in face a little more. It makes sense when you realize that the interface is for all users and not just your specific location (s).

Reasons for switching to Boulevard

Shortcuts was outdated, slow & problematic. On Saturdays (the busiest day of the week), the server computer that would host all data, could potentially go down. You would then be stuck performing offline transactions & having to complete transactions twice!