ChiDesk

RATING:

4.61

(23)

About ChiDesk

ChiDesk is an online booking and operations management software for spas and salons. The cloud-based platform allows businesses to manage appointments, record and track sales, manage employees, strengthen client relationships, schedule classes, and gain insight into business performance. The platform can also be used by fitness instructors, personal trainers, medical professionals, and other customer-facing professionals in the service industry, in order to manage bookings and clients. Designed to function on all web-enabled devices, ChiDesk allows users to manage their spa or salon operations from anywhere, and facilitate on-the-go information access. The appointment scheduling tools within ChiDesk allow employees to view their upcoming appointments or classes, vi...

ChiDesk Pricing

Solo: $40 per month, 1 employee Standard: $60 per month, 1-5 employees Advanced: $80 per month, 6-12 employees Premium: $100 per month, 13-20 employees Enterprise: $120 per month, 21-50 employees

Starting price: 

$40.00 per month

Free trial: 

Available

Free version: 

Not Available

ChiDesk calendar management and reporting

ChiDesk Reviews

Overall Rating

4.61

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 23 reviews

User Profile

Zeki

Verified reviewer

Company size: 51-200 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

July 2020

Almost 3 years of Chidesk

My business is consist of more than 10 locations and I'm very happy and comfortable with Chidesk.

Pros

Amazing support ([SENSITIVE CONTENT HIDDEN]) Quick development team Very good multi-location capabilities Strong accounting Location-based pricing Hotel PMS integration Data portability and freedom Frequent updates

Cons

Mobile app still needs some polishing Integrations can be extended

Reasons for choosing ChiDesk

Multi-location capabilities Location based pricing via one main service database (menu)

Reasons for switching to ChiDesk

Multi-location capabilities Location based pricing via one main service database (menu)

Alan

Company size: 201-500 employees

Industry: Broadcast Media

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

January 2023

A Comprehensive and Reliable Help Desk Software Solution

I've been using ChiDesk for a few months now and I'm really pleased with the results. The setup was easy and the user interface is intuitive. It has allowed us to streamline our processes and keep track of all our customer queries and requests. The only downside is the lack of customization options, but this isn't a major issue. Overall, I highly recommend ChiDesk as a great help desk software solution.

Pros

I've been using ChiDesk for a few months now and I'm really impressed with how comprehensive and reliable it is. It's easy to set up, the user interface is intuitive and the features are great. It's allowed us to streamline our processes and keep track of all our customer inquiries and requests. Highly recommended!

Cons

The only negativ side I've found so far is the lack of customization options available. We would have liked to be able to customize some of the settings and features to better suit our needs, but unfortunately this isn't an option right now.

Reasons for switching to ChiDesk

ChiDesk offers a great range of features that make it stand out from the competition. It's easy to set up and use, and it has an intuitive user interface. It also offers a wide range of customization options that allow you to tailor it to your specific needs. This makes it a great choice for any business that needs a reliable help desk software solution.

Vicky

Time used: Free Trial

Review Source: Capterra 

EASE OF USE

3

CUSTOMER SUPPORT

3

November 2014

Review on Spa guru

Spa Guru is a easy to use software for any body that needs to control stock, bookings and employees working hours.

User Profile

EDUARDO

Verified reviewer

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2020

Functional and easy to use.

CHIDESK is the first web tool that we use and helped us enormously in the organization of staff and services we offer in the beauty salon, no doubt this tool has accompanied us during these 4 years and helped us in the development of the business, was the first official website that had our business, we are very pleased with the result that provided you, this program has a good performance and can not only be used by beauty salons because it has great flexibility, can be used in any professional field, which requires the attention of customers through appointment management.

Pros

It is a web platform, very flexible and adaptable, allows the customization of services, colors, insertion of staff, also provides a web hosting, under the nomenclature "Business name".chidesk.com, so if you do not have a website, this tool will be very useful. As for its functionality is oriented to the scheduling of appointments and reservations online, also offers digital marketing and billing. On the other hand, it is very easy to configure and use. Overall it is a very powerful and effective program.

Cons

I would like to develop an inventory control function, thus complementing this program and allow me to centralize all the management of the salon with this program.

Vijay

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

July 2019

Good but can be improved

Pros

Looks quite detailed ... workflows are standard. many payment options.

Cons

Costly and little overwhelming. Needs to improve it UX & UI.

Response from SpaGuru

Hi Vijay, thanks for submitting a review. Normally our customer success agents would fully support you in understanding and setting up the system to cater for your needs. Unfortunately, you did not respond to any of our contact requests to assist you. Please get in touch should you wish to get a better understanding of everything our system can help you manage at your business.

Replied July 2019

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