I have been extremely happy with Gloss Genius as I have used it for at least 6 years. The Gloss Genius community is wonderful and the support on their platform is amazing - especially for any of your customer service needs pertaining to the app. - as well as the follow up to make sure everything was answered to your satisfaction.

The analytics!!!! It is crucial that we know our numbers in this business!!

I would like to see a different background color for my "more seasoned" eyes and I would like to be able to "zoom in", but I guess my readers will do for now!!

This makes managing my schedule so much easier. It’s a simple interface that is easy to edit and update when needed. I love that I can set my availability and clients can book online. This hands off scheduling. capability is awesome. i love getting notifications that someone has booked online and it didn’t require me to do anything at that moment! It’s nice to have all my clients info gathered in one place. It’s also great that it’s with my calendar so that I can easily set appointments on my own or contact clients if I need to get ahold of them. This is a great setup for my salon as I’m sure it would be great for most salons and spas everywhere.

This makes managing my schedule so much easier. It’s a simple interface that is easy to edit and update when needed. I love that I can set my availability and clients can book online.

There isn’t result anything that I don’t like about this software. But if I had to say I liked something the least, it would be that I’d want to incorporate my own payment processor into the system so I could maybe shop around and get a better rate.

Overall is good, better now with desk top capability

Looks nice aesthetically for clients, easier for them to choose services

Hard for clients to find without a referral link

the only things they care about is money...they only make new features or new things that only provide them wiht more money in their pocket.. they do not take your suggestions for impairments and new features unless they can make a lot of money with it.. if you want a company that will no longer just add features that simply help you out this is not the company for you.

I am so upset with company i am not even going to tell you all the things it can do lets skip right down what their failures in the con section

3 plus years using this app and they just don't care about you.. they say they do they say they listen they dont. I have friends who refuse to use this system because you cant control where people book appointments. unless you want move apts clients book all day and night long to a spot that best favors your schedule so you can maximize your day and profit. the person if you can reach them does not care she does not inform the people who do matter what you need the app to do.. I want to make it so thta clients can only book a all over color at 10am,12pm,2pm,4pm... why becuase my all over colors are are 2 hours long and i can get the most out of my this way.. instead pepole book at 1030.. now i have to move you to either 10 or 12... now i get a call of why did i do that i would rather have 1030... well if they di dnot even know that 1030 was an option then i would not even have this discussion. I can even explain to them how to do it.. I was one of the first 1 or 2 people to use them and spoke with developers on what features to add and they did within one day or two... now after 3 years of telling who ever this is that responds to message... the feature is still not done...

I’ve been using this app for two years and don’t know how I ever got along without it. It has streamlined my business and makes booking and checking out clients so easy! It also helps me with the analytics of my business which is a game changer! I love Gloss and wish I had started it sooner!

I love Gloss for so many reasons, but mostly because it has changed my whole business for the better! I love the organization and the smooth booking process from start to finish!

Everything is amazing! Nothing really to complain about

Over all it has been absolutely amazing. The transition was super easy and customer support helped with anything I needed. I love that every main function a business could need is included in the price.

SMS reminders included, next day payout, customizable website, multimember calendar, confirmation texts for clients, absolutely the best customer support, amazing pos system

Would love a waiting list and if the calendar would stay open for all employees. Slight hassle to remember to check everyone’s calendar when it’s defaulted to whoever is logged on. Deposits would definitely be a great thing to have. Also, when booking clients during the same time, some times one of the appointments gets hidden behind another one.

GG is my favorite tool for my business!

GG fully automates my business in an easy to access way, so I have time for myself and my clients still feel connected & fully supported. The features are customizable and simple to use. The company continues to update and grow based on real customer feedback. Plus my clients are continually complimenting my system!

GG is always updating and improving. Adjusting the gift card feature to be customizable would be helpful!

Overall experience is a little frustrating. Im missing the functionality of the previous scheduling add but I love the look and customer notifications of gloss genius. Not sure if that will be enough to keep me.

I love the professional look of the site and different tabs that gives the experience as if you had your own website!

Functionality could be much better. There are a lot of useful features that are missing from this app that would benefit both the clients and service providers. ex: customers cannot reschedule on their own. - card reader processing errors-checkout shows incorrect info when trying to send receipts-modifying appointments reverts back to original when its on checkout screen. -gift card does not have the option to create an amount. -appointments that are canceled with a deposit only have the option to mark as no shows. a lot of places have non refundable deposits. - add on services are not in a sub location so customers can book an add on as their service so you have to double check appointments. -support phone no one is available to take calls and texts are very slow sometimes I don't get a response at all.

Exceptional, my clients love it for booking and so do I for running my business

Honestly everything ! I love I can keep track of all my expenses, I love how easily my clients are able to book without any hassle, they all love the gorgeous design, and I’m able to take deposits! It’s perfect

I don’t like that the descriptions for services don’t show unless you click it

I LOVE Gloss Genius. There are a few drawbacks but I still LOVE the system and have recommended it to other businesses.

I love the ease of use for my clients. I also love the reports and analysis that I can run to help inform my marketing strategy and what things I can change.

I wish I could make edits on a computer and not just on my phone. It would be so much easier. Additionally I don't like that I can't add additional locations. I'm now working from two locations and am faced with paying for another Gloss genius account or switch completely to a system that allows multi-location functions.

I have tried other services and this one takes the cake! All-inclusive, User Friendly, Timesaving--need I say more!?

I love being able to check my analytics which update daily. My website is super user friendly, the reminder/confirmation texts and emails are time saving! I can see whether my client has confirmed or not so I am able to follow-up easily! The follow-up emails are amazing, they have a personal touch that I didn't even realize was happening at first, but my clients let me know how personal it felt to them.

There isn't anything I don't love! Seriously!

It’s been fine. Wouldn’t use again but for what it does offer, it’s great. Just lacking in so many areas that it doesn’t fit mine or a lot of the beauty industry needs. Which is a bummer being that it’s made for the beauty industry.

Pretty user friendly, good price, some decent features you can’t find elsewhere.

No option for selling packages. Have to enter them as retail but that messes with taxes come tax time. Could enter as a service but either way there’s no keep track of them and have to do it manually in notes. Very little options for editing messages that go out to clients. It automatically tells them to call to cancel/ reschedule. Some business don’t take calls and are online only. I’ve had to hire someone specifically to direct people to website to book/cancel/ reschedule. Option to reschedule can only be don’t after cancelling. Too many clients reaching out asking how to reschedule. Again I am paying someone to explain to them that they need to cancel first, and then reschedule. Some don’t want to cancel in the event the new time is not available. So they have to book new appt then remember to go back and cancel. Sometimes they don’t do so and I end up with a spot that could have been booked. I need to charge them for it but feel like I shouldn’t because honestly rescheduling and cancelling should be totally separate features. It is a great service but unfortunately lacks a ton of key features that would be extremely useful and make things easier for business owners. Super bummed but hoping I can find a service that can cater to beauty services more efficiently.

the only thing I’m not satisfied with on gloss is a card on file for my clients, they need to put a card on with sufficient funds. Because if not I can’t charge a no show fee and that doesn’t protect me. And the tip screen is too small.

Gloss has so many great things about it, when I wanted to give it a shot I appreciated that they offer a free trial! It’s customizable to help reflect who you are and what your business is about. It’s very user friendly for clients and for the user! One of my fave things is the confirmation notifications clients get!

More customization is all I would ask to be different

Overall the experience has been great!

I love that this company is positivity focused and sends inspirational quotes every time I book someone in person. Learning how to use it has been very simple.

I wish I could customize how it looks. While the black background is very stylish, many of my clients over 50 have a hard time reading the screen. I also wish GG had a cancellation list feature.

GlossGenius is a highly functional and user-friendly scheduling software that offers a range of useful features for beauty professionals, but it may not be suitable for everyone due to its limited integrations and dependence on an internet connection.

User-friendly interface: GlossGenius has been designed with ease of use in mind, making it simple for beauty professionals to manage their bookings, appointments, and clients.Automated scheduling: The software automates the scheduling process, allowing users to quickly and easily book appointments, reducing the time and effort required to manage their business.

Limited integrations: Some users may find the limited number of integrations with other tools to be a drawback.Dependence on internet: As GlossGenius is a cloud-based software, it requires an internet connection to access and use, which may not be ideal for some users.Pricing: Some users may find the pricing of GlossGenius to be on the higher side compared to other scheduling software available in the market.

I have been rubbing my business smoothly And effectively with it. My clients LOVE using it and there’s nothing better than those to serve being the ones who ENJOY the experience from booking to checking them out after a service has been completed!

The ease of use! Also the community that comes with it! If we as hairstylist’s make a suggestion they listen and implement the suggestion!

Nothing! There’s literally nothing i have complaints about!

The community of support I’ve received. I’ve never felt alone as a solo entrepreneur.

Nothing!! The GlossGenius team works hard to make sure that what the users want, the users get. It makes running my business so easy.

Best customer service and very aesthetically pleasing!

Time is money and this software has saved me SO much time! It’s like having an assistant who will schedule clients, remind me of my appointments, notes, and more! I love everything about this software!

I would love the ability to add photos to the notes.

It’s been wonderful and has made me more interested in caring for my buisness

gloss has made my life as a independent booth renter so much easier it helps run my biz smoothly

The only thing I don’t like is that on gift cards I can’t do specials

GG is easy to use and gives you the freedom to customize the app to your liking. This app also has a wait list feature which is very helpful.

No option regarding intake forms. Would like the option to have clients fill out an intake form when booking a reservation. That way, clients have to sign and agree to the terms before they book their reservation.

I love it so far.

I love love love how easy it is to use. Plus how easy it is to send emails and texts to your clients. I love that there is a pop up to rebook clients at the end of the service. No software is perfect and I think fhere are some features that could be added (like more than one employee or location and maybe website integration) but for the solo practioner it is amazing. Might be my favorite I have used so far b. Have to give it a little more time though. The customer service is top notch!!!!!! And I love that they send links for reviews after service and it is sooooo easy to share them for social media. And it is cute! No other booking companies have better looks. User friendliness is 5 stars

Can't add more than one location/provider. Would like packages option

Awful. 0/10. Would not recommend to my worse enemy. As a small business owner, it is extremely important to be able to access customer support with the booking/POS software chosen. If a business cannot run for DAYS due to GlossGenius, do they really support small businesses? I’m embarrassed to have used this software and am looking for alternatives now.

I like that is is reasonably priced for the features you get. I guess the whole, “you get what you pay for” applies here because the cheap price does not make up for the fact that they do not support you at all when trying to run a small business.

The non-existent customer support. I expect to be able to reach a human when I call so that I can resolve my issues quickly and get back to running my business. GlossGenius does not allow you to speak to anyone live — you have to leave a voicemail for a callback. I have been waiting for days for a response from them and in the meantime my small business suffers.

Exceptional

I love the ease of booking. It's so easy for my clients. They love the app just as much as I do.

There's some things that could be added to make it better.

I really love how it sends out client consent forms !my fave ! I like how i can customize it to my liking ! All my clients love the reminders they get ! It makes it so much easier for me instead of texting everyone and i love how it sends me my client notes before their appointments

It sends me my client notes sometimes too late

We have had no issues with this system. All our clients also say how easy to book on line.

Can I say anything better than amazing?!? Honestly the best system for salons. They never miss a text I get notified for every appointment. Reports are so easy to read. Scheduling has been easy as well.

Honestly I don’t not like anything about gloss. We have had zero issues with this system three months in.