--- title: "Greetly Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Greetly. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Greetly is a good fit for you!" source_url: "https://www.softwareadvice.com/salon/greetly-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Salon Software](https://www.softwareadvice.com/salon/) / [Greetly](https://www.softwareadvice.com/salon/greetly-profile/) / Greetly Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/salon/greetly-profile/) Reviews [Alternatives](https://www.softwareadvice.com/salon/greetly-profile/alternatives/) # Greetly User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 79 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 69 reviews (87%) - 4 stars: 10 reviews (13%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The self-service kiosk approach is intuitive and helps streamline visitor management while reducing front-desk workload. - It’s a great tool for offices, co-working spaces, and secure facilities looking to modernise front-desk operations. - Features like integration with tools such as Slack and Microsoft Teams, multilingual support. ### Most mentioned cons - It has limited support for complex visitor workflows and limited personal interaction - few users found it inconvenient that Greetly is primarily available on iPads, with Android support still pending ## Greetly customer reviews Showing reviews 1-25 of 79 (page 1). ### Greetly is really useful to make the communication easier and has great customer support. - Overall rating: 5/5 - Reviewer: Akshay K. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the functionality of this app as everything is customizable. My clients are happy because they can manage better their time. #### Cons I am happy with this product over all. We use this software on regular basis and its very helpful to manage everything and save our time. #### Vendor response Akshay, thanks for taking the time to review Greetly. We strive for modern office reception and are excited we are meeting your firm's needs. Thank you again. Replied June 2018 --- ### Greetly made our lives easier - Overall rating: 5/5 - Reviewer: Jennifer Jackson J. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very simple tool to use yet technically powerfully even easier for visitors to use. My employees and guests all rave about it #### Cons I don't have any bad founds or suggestions for this app, I'd like to be able to suggest feauture request in the future. #### Vendor response Thank you Jennifer for using Greetly and for taking the time to share this glowing review. Replied February 2018 --- ### Great product for a small business - Overall rating: 4/5 - Reviewer: Hugo L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Not disappointed at all by the product and it has helped us to move away from two part time receptionists which was no longer viable for our small business. It was psychologically difficult for the rest of the team to lose receptionists but the greetly product helped provide the system based safety net we needed to make this move. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up and plenty of support along the way. It is also very cost effective as some other systems we shortlisted were overly complicated for our needs. #### Cons Perhaps could do with increased functionality as long as it doesn't compromise simplicity and a more modern interface, such as the look and feel of Xero for example. #### Vendor response Hugo, thank you for selecting Greetly and for leaving us this stellar review. We are proud to help Airpets operate more efficiently through easy-to-use and fast visitor registration software. Thanks again. Replied November 2019 --- ### I could improve my relations with my clients - Overall rating: 5/5 - Reviewer: Peter J. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a doctor my time is critical, thanks to greetly I have control over my time. My patiens never been happier. I don't miss any appointments and my clients can schedule their sessions whenever they want. #### Vendor response Greetings Peter, We are glad you took the time to tell people about your success with Greetly's digital reception app. We look forward to continuing to serve you and your patients. Replied March 2018 --- ### Greetly has Made my Days Easier!! - Overall rating: 5/5 - Reviewer: Katie B. - Verified reviewer: Yes - Industry: Executive Office - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered I take comfort in knowing that if I step away from my desk, visitors have a resource to use until I return. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can change the functionality of Greetly on my own. I change it frequently depending on what is going on in my office. It also looks very professional and is easy to use. I also manage 3 locations and I have the ability to remotely update each location with the click of a save button. #### Cons No complaints here - Greetly have been great about tailoring the software to meet my needs. #### Vendor response It is such a plesaure working with you Katie and serving Office Evolution. Given how much you have contributed to our business, a review was not necessary, but we are so thankful you took the took to share your opinion with the world. Thanks again for everything. Replied January 2019 --- ### Money well spent - Overall rating: 5/5 - Reviewer: Charlie M. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered I think the price is fair for what you get #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros At the begging we had a mess in our office, after we found greetly on the web we desided to give it a try and it was worth it, he have improved our reception process in so many different ways #### Vendor response Charlie, Thanks for taking a moment to review Greetly. We are so glad to hear we are exceeding your reception software needs. Replied March 2018 --- ### Saved us lot of money! - Overall rating: 5/5 - Reviewer: Monica W. - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was afraid of getting this greetly app, but once I got it and started to work with it could see it was exactly what I was needing to improve my work. I usually recieve like 3 or 4 contributors per day and it was really hard for me to make an precise appointment for all of them. Greetly helpt me like a real recepcionist, making my schedule everyday and giving to my contributors the chance to organize their time too. #### Vendor response Greetings Monica, A quick note of appreciation for taking a moment to review Greetly here on Capterra. We are ecstatic by your stellar review. Replied March 2018 --- ### Greetly is an excellent receptionist tool - Overall rating: 5/5 - Reviewer: Alex Q. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There's plenty of space for buttons, there's a good amount of customization available, and it also is able to be integrated with Operate, if necessary. #### Cons Other similar software allowed for custom pictures or icons for the button, which is sorely missed #### Vendor response Greetings Alex, Thank you sincerely for taking the time to leave Greetly a review. And such kind words to boot. We love supporting Workability right here in Greetly's hometown of Denver. Replied December 2018 --- ### Look no further than Greetly for Digital Receptionist solutions - Overall rating: 5/5 - Reviewer: Ferdinand D. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Product usage: Used other for free trial - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered We are always faced with constant pressure to deliver quality work, and so, we needed to improve our procedures when receiving visitors, or packages. I am very happy that Greetly resolved this issue for us and boosted our companies' overall productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hassle free and provides effective visitor logging and Digital Receptionist solutions. I love the fact that this is an all-inclusive system. You have everything you need in one place. To assist your visitors and clients is quick, easy and effortless. #### Cons Can't think about anything which is not up to standards in it. Greetly works perfectly for us and exceeded our expectations. #### Vendor response Thank you Ferdinand for being a loyal Greetly check-in app supporter and for your kind review here on Capterra. We are excited to support great small businesses such as yours. Replied July 2018 --- ### A simple solution for a huge problem - Overall rating: 5/5 - Reviewer: Karla N. - Verified reviewer: Yes - Product usage: Used weekly for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered I could improve my team's work and mine. My clients are happy with this app too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is really easy to use and intuitive. Me and my clients use it every time. I'm glad I find it becasue I could improve my work as a community manager. #### Vendor response Karla, so glad Greetly has been the perfect visitor management application for you and your visitors. Thank you for the review. Replied March 2018 --- ### Good Products + Easy to Access: Greetly - Overall rating: 5/5 - Reviewer: Lakshmi S. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Give the hybrid workplace teams. The best feature of Greetly that I can security check of my visitors without any headache. #### Cons Need to buy premium to access available features. That not fair for small enterprises. --- ### User-Friendly But With Room For Improvement - Overall rating: 4/5 - Reviewer: Chuck E. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I would my experience with Greetly has been pretty good. It really works good and I can customize it more as per my need. It makes check-in smooth and professional which is the main point of it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the multilingual feature of Greetly how perfectly it supports different language which helps me a lot. The automation also reduce the chance of mistakes and saves time. The user interface is very friendly which makes it easy to use. #### Cons I dislike that it requires the additional hardware which adds up the extra cost also with no mobile app which is the big turn off for me. --- ### The best visitor management system - Overall rating: 5/5 - Reviewer: Judy M. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered We tried several digital visitor management systems before finally coming across Greetly here on Capterra. As soon as we launched the trial we realized this was the right product for us. Greetly allowed us to customize the app so it looked like we had designed it for ourselves. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of customization options. Fast. Maintains our visitor list online. #### Cons Ummmm, can't think of any. #### Vendor response Thank you Judy for selecting Greetly for digital visitor management and for the positive review. Replied December 2016 --- ### Helped reduce workload of receptionist at our office - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Our receptionist was often bogged down with customers walking in, and they can now use Greetly to save time on checking in clients, and notify the employee that a customer has arrived. #### Cons I think it is a bit expensive for the value it brings. Not a huge con, just good to note. #### Vendor response Greetings and thank you for taking the time to review Greetly. So glad we have freed up your receptionist to work on the most valuable items around the office. Replied October 2018 --- ### Greetly made our lives easier - Overall rating: 4/5 - Reviewer: John C. - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered We have subscribed to Greetly for our four offices suites facilities since early 2016. It has been a great addition. Greetly provides a central service for the businesses in our buildings. Overall it has been an excellent experience. Thanks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Overall, it is pretty dummy-proof...and that is saying a lot about our other offices where I am not based ;) #### Cons It is a little annoying that they are solely on iPad...Android soon? #### Vendor response John, thank you for the great advice to buyers! We agree, once work spaces try Greetly, they will immediately see the benefits - great aesthetics, productivity gains and low cost. We are excited to support your reception areas and look forward to continuing this productive relationship. Replied December 2016 --- ### Set it and forget it, but really don't because it's fun to play with. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used other for less than 6 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Setup and configuration was a breeze, I had our devices up and running in no time. Our company opted to get 3rd party stands with some tablets we had on hand, this increased setup time as I had re-invent something I knew already existed through Greetly. I'd recommend just purchasing/leasing equipment through them to keep things more simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a set it and forget it tool, once configured there is very little that needs to be done on the administration side. #### Cons Our actual receptionists now have no excuses as to why what happened to those who enter our building as it is all logged. Not really a con from an administration side. #### Vendor response Thanks for leaving such a great review of Greetly. We are glad we Save Your ADMINutes for you and your receptionists. Replied December 2018 --- ### Very Useful Product - Overall rating: 5/5 - Reviewer: Jason G. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered I'm a Clinical Psychologist who stumbled onto Greetly about a year ago and think it's fantastic. It enables me to focus on my clients while those in my waiting room are comforted to know that I will be with them shortly. The best part is that the cost for these services are next to nil compared to what hiring a receptionist would cost me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use and the benefits far outweigh the cost. #### Cons I have nothing bad to say about Greetly. #### Vendor response Thank you for the gracious review. We appreciate the opportunity to support your clinic and the important work you do with your clients. Replied July 2016 --- ### Relatively cheaper but extremely helpful - Overall rating: 5/5 - Reviewer: McCoy D. - Industry: Executive Office - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered Greetly is Incorporated into the daily management system of our suites and this has improved the professionalism in services delivery while getting all this a very low cost compared to the past obligations we had to the staff members. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The services are professional and prompt #### Vendor response Dannie, we appreciate your review of Greetly visitor management solution. Thanks to our partnership with WUN / Happy Desk, Greetly is part of a 360 degree solution helping shared workspaces like yours efficiently operate their businesses. We hope to see you soon at an upcoming GWA or GCUC event. Replied October 2016 --- ### Customers Service manager - Overall rating: 5/5 - Reviewer: Ricky M. - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered The Reception App is a new experience with consistent information update and it makes the customer relations and handling more professional and speedy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Ricky, thank you for using Greetly's digital visitor management app. We strive to provide an amazingly customizable iPad receptionist product and are thankful we have achieved your expectations. Replied November 2016 --- ### Easy to use and cheaper - Overall rating: 5/5 - Reviewer: Marks G. - Industry: Executive Office - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered Doing my Start-up (a Executive offices for rent and motel) a great work with the well designed iOS app that is managing our work 24/7 days in terms of recording and reminding us the appointments , for the clients. Its cheaper to maintain for even a start-up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response We are glad you have chosen Greetly iPad receptionist for your digital visitor management software. As a startup ourselves, thank you for choosing the incredibly customizable receptionist app for your startup. That tells us our product efforts are paying off. Thank you. Replied October 2016 --- ### Good approach to handle Visits - Overall rating: 5/5 - Reviewer: Brian N. - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered This Greetly App is helping us to make the necessary visitor's signing as we keep handling of the overwhelming number of people who usually make us a visit. Thanks for the good and innovative approach #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Thanks Brian for using Greetly and for taking the time to leave a review. Replied November 2017 --- ### Great, customizable iPad reception app and service! - Overall rating: 5/5 - Reviewer: Mark F. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered We've been using Greetly for 6 of our locations since mid-2015 and have been extremely happy with the overall experience! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very customizable and fits our needs perfectly. #### Cons We'd like it to tie in to our proprietary software system. #### Vendor response Thank you Mark and SonderMind for your support of Greetly. The work you do is so important, and we are glad to play a small role in your success across six locations, and growing fast. Replied June 2016 --- ### Frees up my employees - Overall rating: 5/5 - Reviewer: Danielz S. - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered The Greetly software has a feature that allows the individual signage at any time and this keeps us and all employees to act in time and report on duty in the right time, this has helped us to save the resources. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros High level of Automation #### Vendor response Thank you for using Greetly and for your kind review. We are proud to support your firm and your visitors. Replied October 2016 --- ### Greetly review - Overall rating: 4/5 - Reviewer: Stephanie M. - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to use. It allows us to have something at the front desk without needing an actual receptionist #### Cons I have not found something that i do not like yet #### Vendor response Stephanie, Thank you for the opportunity to provide visitor management to Groundswell Group and your visitors. We know you did your homework so we are honored that you selected Greetly. Your review speaks loudly that our efforts buildings a highly configurable, yet easy-to-use visitor management system are paying off. Thanks again Stephanie. Replied January 2019 --- ### Great product - Overall rating: 5/5 - Reviewer: David M. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered We recently employed Greetly to improve our reception experience. Feedback from both employees and visitors has been excellent. Greetly took just minutes to setup and visitors have found it to be easy (fun even) to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response David, Thank you for the positive words, we appreciate GenVR's business. We are also thankful for the vote of confidence that comes from being selected by a company working on leading edge technology. Thanks again. Replied June 2016 ## More reviews [Next reviews](https://www.softwareadvice.com/salon/greetly-profile/reviews/?page=2) --- Greetly Reviews, Pros and Cons - 2026 Software Advice