Insight Software


 

Insight is a cloud-based salon and spa software solution that provides an array of features, such as online booking, staff management and automatic notifications. This solution can also be installed on-premise.

Insight lets users book appointments and resources online, confirm appointments with automated text messages and emails and customize their settings.

The system also helps with customer engagement management by recording client preferences, tracking products purchased, service and appointment history and by rewarding loyalty points.

Insight's marketing tools include automated text messages and email campaigns, blogs and newsletters. Users can track customer birthdays, anniversaries and referral sources.

Sales and staff performance can also be tracked by storing contact and employment details, setting up work schedules and restricting data access with administrative controls and passwords.

Insight includes tools for inventory management, time tracking and payroll management, as well as reporting, online payment processing and services management. The solution can be accessed on multiple device types, including desktops, mobile phones and tablets.

 

Insight - Online appointment scheduling
 
  • Insight - Online appointment scheduling
    Online appointment scheduling
  • Insight - Inventory management
    Inventory management
  • Insight - Service tracking
    Service tracking
  • Insight - Customer management
    Customer management
  • Insight - Financial reporting
    Financial reporting
  • Insight - Automated text messages
    Automated text messages
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8

127 Reviews of Insight

Showing 1-20 of 127

 

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.Jennifer

January 2018

January 2018

Best part of owning my salon. I have more time. Spot on reports and graphs. So fun!! Customer service is so patient with me. Love this software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
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Pros

Always upgrading and easy to use. LOVE the reports. My accoutant has never seen anything so spot on.

Cons

Wish I could access more on my app besides booking appointments. Like seeing people who book online.

Review Source: GetApp
 

Lindsay from Blue Duck Hair Salon

December 2017

December 2017

Has made a huge difference for the better for our salon!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I can think of so many pros!
Keeps the salon functioning and organized
Has made the salon more profitable
Love all the reports we can use for the salon and each individual stylist
Helps with loss prevention and ordering products
Has overall been the best decision for our salon a few years ago!

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: January 2018

January 2018

 

Thanks for the positive feedback, Lindsay!

 

Ryan from Empire Salon

December 2017

December 2017

Amazing experience- the company really cares about you and stands for their product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Amazing experience from the start. Sales got me best fit and deal. Support helped set me up the first phone call I made on the equipment arrived. Every time we had questions they answer the call right away and they are very very knowledgeable. I also had two reports I needed to be tweaked to how I am managing my business and I actually had discussions with the President of the company who went completely above and beyond with his whole team to get the report modifications (a LOT of work too) ahead of the regular release schedule because they knew how much they impacted us. I recommend this as the definitive and premiere salon software to use. I could not imagine a better piece of software with a company ran by better people in the world. I feel like we got lucky by selecting Insight!

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: December 2017

December 2017

 

Thanks for sharing your experience, Ryan!

 

Gretchen from Mane Street Salon

December 2017

December 2017

Our overall experience is good with Insight. I have nothing to compare to but really satisfied.

Ease-of-use

Functionality

Product Quality

Value for Money

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Usability
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Pros

We really love online booking. I also love that we are hosted and get all the tech support when we need it.

Cons

When there are glitches every now and then and things don't operate smoothly. We have had online booking appts. Not show up in our schedules. Has happened about three times.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: December 2017

December 2017

 

Thanks for the review, Gretchen!

 

Hannah from Hannah's Hair Studio

December 2017

December 2017

Have been using Insight for years, as a staff member and now a salon owner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support
Pros

Easy to use and keeps track of all my book keeping and inventory. I like how I can segment all my products and services.

Cons

The cloud version sometimes has a black-out, which is annoying, but is very rare. Not a big fan of the phone/table app, as it doesn't allow easy touchscreen access

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: December 2017

December 2017

 

Thanks for the review, Hannah! As you mentioned, any outages are very rare. Our uptime is above 99.95% but we're working to improve on that further. In regards to the mobile apps, please contact our Support team (1-800-805-4532) so we can resolve any issues you may be having and to make any adjustments to improve the experience.

 

Amy from Salon Tuscan

December 2017

December 2017

I have had Insight for years now and love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

I like the ease of use and that all of the stylists are able to book appointments from their phones!

Cons

I don't like how much it costs for text reminders to clients. We are a small salon with independent stylists.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: December 2017

December 2017

 

Thanks for the feedback, Amy! As we offer true, two-way text messaging (not simply email-to-text), there is a cost for sending SMS. Depending on how many text messages you wish to send, our Insight Deluxe Cloud plan may be a good option as it includes a monthly SMS bundle.

 

Eva from The Pearl Salon
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Love using Insight for my business. Keeps everything organized and makes my scheduling so easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I love that it keeps track of all my sales/purchasing, in essence, does my"books". So at tax time I can just print off a few pages and bring them to my accountant and done. Also love that I can put my client records in the system, and that it keeps track of client purchases so I can back and see what they've purchased when they've forgotten what kind of product they usually use.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: December 2017

December 2017

 

Thanks for the review, Eva!

 

Donald from Luxe Salon

December 2017

December 2017

I've used this software for cleaning to see to ten years. Couldn't imagine running my business without it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

It is so easy to navigate.I can keep windows open incase I get interrupted and can return to what I was working on.

Cons

I wish it would display ALL the future appointments a client has on the confirmation page. It would greatly help me to realize mistakes I've made on my schedule.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: December 2017

December 2017

 

Thanks for the feedback, Donald! We're always looking to improve the user experience.

 

crystal from Crystal's Spa and Salon

September 2017

September 2017

Mixed Frustrated to the at times with how the online part works and then ok.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The support staff most of them are awesome. The can get to the bottom of things with in an hour most of the time.

Cons

To many screens to open and close to book appointment from start or to do any thing really .. Time is money.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: September 2017

September 2017

 

Hi Crystal, thanks for your review. You shouldn't need to open and close multiple screens to book an appointment, however this may be due to your system settings. We would love to help make your process more efficient and to get your feedback if there is a way to make it better. Please give us a call (1-800-805-4532) when you have a moment.

 

Kendra from The Hair Lounge
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

User friendly and a helpful support system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

Ease of understanding how my salon is performing.

Pros

You can't "mess" anything up that cannot be corrected. It is easy to train staff and extremely user friendly just "surfing" through reports.

Cons

Not having an integrated electronic signature program for credit card processing. Keeping printed receipts is outdated.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Kendra, we actually do have an integrated electronic signature pad for credit cards but it isn't part of the Insight software...it is part of the cc machine you use with Insight. I see from your account that you don't yet have integrated payments with Insight so if you call our sales office at 1-888-919-5841 they can give you all the info you would need on getting a signature capture device for credit card processing that will fully integrate with Insight.

 

Tristen from KAT salon and spa

August 2017

August 2017

It works very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

I like that it pretty much has everything u need to run your salon/spa enjoy being able to do payroll on it

Cons

Not being able to put a master password on just something instead u have to use a password for everything . Would be nice to not get our staff to see everything but it's annoying to have our girls always type in a password. Wish it wasn't so much to add another computer on to it as well.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Thanks for the review, Tristen.

 

Sherry from Carolina Curls Salon & Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I been using insight at my spa now for several years and highly recommend it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The professional assistance of maintaining my inventory that I have on hand and what needs to be purchased..also how has sold what and when.

Pros

I like that the support team is very helpful whenever I run into a problem. I also like that they offer many more functions than I use but have if I decide to expand.

Cons

That sometimes I don't have the time to load new products into the system and you have to do that. Also another thing I'm not crazy about is haveing so many steps at checking out a customer.. that should be shortened!

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Thanks for the review, Sherry!

 

Roberta from Relax Organic Salon
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

It serves it purpose.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

Customer support. They are friendly and very helpful and are always there when we need them!!! 24/7!!

Cons

There are so many features. There really should be a class to talke for about a week to learn everything. I've had it for almost three years still am not using everything
because I'm don't know how it works.
I also think it's crazy we have to pay extra for text messaging. I was also told when ai bought the system it would become apple friendly which was why I chose it. Now I am told that will never happen because of the platform it was built in. Basically your sales department lied to be to get the sale.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Hi Roberta, we appreciate your feedback. While Insight runs best with Windows, it certainly can work with Macs as well. As we offer true, two-way text messaging (not simply email-to-text), there is a cost for sending SMS. Depending on the number of texts you wish to send, our Insight Deluxe Cloud plan may be a more affordable option. Talk to our Sales Team (1-888-919-5841) to learn more.

 

Tiffany from Tiffany & Co Salon & Tanning

August 2017

August 2017

Everything you need. Works great! Tons of options!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Scheduling is easy.

Pros

I love there is so many options, I've used it for almost 5 years and still finding new things to do with it.

Cons

I wish the texting reminders options were better, not a huge fan of having to buy the "tokens" for each text.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Thanks for the kind words, Tiffany! We recently introduced Insight Deluxe Cloud which includes a monthly allotment of text messaging credits. Give our Sales Team a call (1-888-919-5841) for details and pricing.

 

Cheryl from Beyond Bangz

August 2017

August 2017

Great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

We like everything! Easy to use and friendly customer service. Love the auto updates auto backup. Couldn't be happier.

Cons

Server can be slow, wish we could just log in and be more web based. Like quickbooks. Don't like the pay per text confirming. Should be less expensive.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Cheryl, Thanks for the review. In regard to the text messaging costs you might want to call the sales office (1-888-919-5841) and ask them about upgrading to the Deluxe Cloud service which includes a fixed amount of SMS credits each month. For regular text users, this usually works out to be a less expensive solution.

 

Kailee from Posh&Pixie

August 2017

August 2017

This program does everything. Many features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

There are many options, user friendly, the staff have helped me so many times over the phone. They were pleasent and friendly.

Cons

The Integration of iCloud with different computers. Example.. syncing with mac/PC, the iCloud takes too long to access.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Thank you for the review, Kailee!

 

Taylor from Daniel Christopher Salon

August 2017

August 2017

Seamless transition, and the solution to many issues we had in the past made Insight a smart choice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to find and run any report we may need in order to keep an eye on benchmarks and create goals is the most valuable tool for us. Insight makes it easy to look back in time, make changes where we need; as well takes the manual work out of marketing and reminders/confirmations of our appointments. We have been able to use the tools given to keep a closer eye on client trends and make sure we can solve even the smallest problems within salon functionality.

Cons

The thing that makes it a little harder to use is a small lack of customization in regards to what we can view on the appointment book screen, certain fees and services in our salon that don't really fit into any category or place, and the lost ability to add unlimited service providers in our quickly growing salon. Though Insight does offer the best they can when calling for solutions, and usually provides an alternative way of doing things. It is disappointing to have to continue to pay more each time we are ready to add a new feature.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Hi Taylor, thanks for sharing your feedback!

 

Trudy from Coco Beach & Rock Gorgeous
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Someone is always there to help!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Very user friendly and what we like most is the reporting capabilities'. In a matter of seconds you can get any analysis report required

Cons

Setting up online booking has not been too easy for us to figure out.
We also don't use minutes for our tanning beds and this has caused some issues in the past that we've not been able to resolve

Review Source: Capterra
 

Krista from Studio7 Salon and Spa

August 2017

August 2017

I have had Insight for 10 years and it's improved greatly. I am very satisfied with this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support
Pros

The customer service is speedy and attentive. I enjoy the fact that they are always willing to problem solve with my team and improve reports when we need something changed. It's very easy to navigate through reports.

Cons

Sometimes the reports haven't made sense and we've called support and they usually try to fix it asap.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Thanks for the review, Krista!

 

Terry from Shear Lock Combs
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Seems like a lot of extra steps could be eliminated.

Ease-of-use

Functionality

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Run entire salon business on it. Keeps track of everything in and out of drawer. Makes closing drawer very easy to justify and balance.

Pros

Color coding of services, double booking feature, keeping all info in one place, business reports good, end of day checkout easy.

Cons

All the extra screens that pop up that are unnecessary. Things could be simplified. Checkout is to time consuming.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Hi Terry, thanks for the review. Depending on the way your system is set up, it is possible to only show the summary screen which asks for the tip amount and also offers the option to rebook. Please give our Support team a call (1-800-805-4532) and we can help streamline your process.