I've been using insight for 11+ years at the salon I've been working at. Just recently opened up a salon in my own home, and chose to use the ro gram for my new business as well. I have now used the installed version and the cloud version, and both are easy to use. If unfamiliar with the program, it takes a bit to set-up, but the customer service is great, so they can help you out so you get the most from the program. Highly recommend!

Easy to use and has all the information I need to run my business.

I'm not a fan of the iPad/iPhone version. True touch screen capabilities are lacking, as you have to find the cursor and drag with your finger. Would like to have an installed version for Macintosh computes as well, as opposed to just the cloud version.

I love the ease of reports and download to quickbooks for simplified bookkeeping process. The online booking is excellent for customer convenience and retention. Some suggestions for improved performance are: #1. On line cancelation notifications so that stylists are made aware of schedule openings due to on line cancellations. #2. Individual Employee specific service selections that can and cannot be booked using on line booking system.

On line booking, download to quickbooks,

Can't personalize the system, not really user friendly for hair salon with chair renters that have individual prices and services offered. On line booking system should have a notification tab to advise of a cancellation just as it does for an online appointment booked.

Time factoring is a major concern to the user, if you have several clients waiting, this system is not efficient in that area. When working, the SMS system is great, but we have had several occasions when there have been glitches with this. (this means lost business to us) Customer service has been helpful, and eventually problems are solved, but, this too can take a while, interrupting our business operations. Unfortunately the glitches are occurring to frequently, especially after you perform an upgrade. Below are a few suggestions that I hope can be reviewed/implemented 1. We have found it frustrating that we can not highlight a clients multiple treatments booked, & move them as a group. 2. Having an easier process to see if, and to put someone on 'ACCOUNT' or 'IN CREDIT', would be of help. 3. Highlighting money owed in red (for example) would be helpful. Even highlight money in credit in green (for example) 4. Being able to click and drag an appointment to another operator without having to go to the "confirm appointment screen" and change name would be a good timesaver. 5. Being able to shrink or stretch an appointment with out going to the "Confirm appointment screen" 6. End of night, when completing the "Stop & Cash out" step and then entered the money on the next page, if "Save" is pressed do a second option to "Print". . (there is no back button process that I can find) 7. In the "Payment/Receipting" invoice screen, if doing a % discount of eg 4 of 6 items, being able to Highlight/tick each discounted item, then put a group % discount through, leaving the other 2 at set price. 8. When 'Receipting' a service, and then adding a 'series' at that point, having the option to use the 'service' of that day would be very helpful. (so a second invoice is not having to be done)

Customer service is fantastic ! Anytime I need help they're always so helpful, friendly and never condescending. A special thanks to Tara Woleben, who was so gracious with me!

Everyday ease. Great customer service

Features that seem too complicated. Whish someone could personally come down to explain

My inventory and sales are more organized, it has helped train my clients with the world of "online" - its a step up for us to send out email confirms and not phone calls... Tech support is always there to answer my questions and I really appreciate that! Hoping the phone app gets improvements to prevent crashing, otherwise, we are happy with Insight!

We like the ability to pull multiple reports, and the detail in which you can record items. Customer Support has always been very helpful and I appreciate that tremendously!

The frequency in which the app crashes...too often! The only other con would be that you have to bundle so many add ons....we would love to use text messages, and have multiple log ins...but that in addition to growing our team would more than double our price.