Insight Software


 

Insight is a cloud-based salon and spa software solution that provides an array of features, such as online booking, staff management and automatic notifications. This solution can also be installed on-premise.

Insight lets users book appointments and resources online, confirm appointments with automated text messages and emails and customize their settings.

The system also helps with customer engagement management by recording client preferences, tracking products purchased, service and appointment history and by rewarding loyalty points.

Insight's marketing tools include automated text messages and email campaigns, blogs and newsletters. Users can track customer birthdays, anniversaries and referral sources.

Sales and staff performance can also be tracked by storing contact and employment details, setting up work schedules and restricting data access with administrative controls and passwords.

Insight includes tools for inventory management, time tracking and payroll management, as well as reporting, online payment processing and services management. The solution can be accessed on multiple device types, including desktops, mobile phones and tablets.

 

Insight - Online appointment scheduling
 
  • Insight - Online appointment scheduling
    Online appointment scheduling
  • Insight - Inventory management
    Inventory management
  • Insight - Service tracking
    Service tracking
  • Insight - Customer management
    Customer management
  • Insight - Financial reporting
    Financial reporting
  • Insight - Automated text messages
    Automated text messages
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8

118 Reviews of Insight

Showing 1-20 of 118

 

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crystal from Crystal's Spa and Salon

September 2017

September 2017

Mixed Frustrated to the at times with how the online part works and then ok.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
Support
Pros

The support staff most of them are awesome. The can get to the bottom of things with in an hour most of the time.

Cons

To many screens to open and close to book appointment from start or to do any thing really .. Time is money.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: September 2017

September 2017

 

Hi Crystal, thanks for your review. You shouldn't need to open and close multiple screens to book an appointment, however this may be due to your system settings. We would love to help make your process more efficient and to get your feedback if there is a way to make it better. Please give us a call (1-800-805-4532) when you have a moment.

 

Kendra from The Hair Lounge
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

User friendly and a helpful support system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease of understanding how my salon is performing.

Pros

You can't "mess" anything up that cannot be corrected. It is easy to train staff and extremely user friendly just "surfing" through reports.

Cons

Not having an integrated electronic signature program for credit card processing. Keeping printed receipts is outdated.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Kendra, we actually do have an integrated electronic signature pad for credit cards but it isn't part of the Insight software...it is part of the cc machine you use with Insight. I see from your account that you don't yet have integrated payments with Insight so if you call our sales office at 1-888-919-5841 they can give you all the info you would need on getting a signature capture device for credit card processing that will fully integrate with Insight.

 

Tristen from KAT salon and spa

August 2017

August 2017

It works very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

I like that it pretty much has everything u need to run your salon/spa enjoy being able to do payroll on it

Cons

Not being able to put a master password on just something instead u have to use a password for everything . Would be nice to not get our staff to see everything but it's annoying to have our girls always type in a password. Wish it wasn't so much to add another computer on to it as well.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Thanks for the review, Tristen.

 

Sherry from Carolina Curls Salon & Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I been using insight at my spa now for several years and highly recommend it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

The professional assistance of maintaining my inventory that I have on hand and what needs to be purchased..also how has sold what and when.

Pros

I like that the support team is very helpful whenever I run into a problem. I also like that they offer many more functions than I use but have if I decide to expand.

Cons

That sometimes I don't have the time to load new products into the system and you have to do that. Also another thing I'm not crazy about is haveing so many steps at checking out a customer.. that should be shortened!

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Thanks for the review, Sherry!

 

Roberta from Relax Organic Salon
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

It serves it purpose.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Customer support. They are friendly and very helpful and are always there when we need them!!! 24/7!!

Cons

There are so many features. There really should be a class to talke for about a week to learn everything. I've had it for almost three years still am not using everything
because I'm don't know how it works.
I also think it's crazy we have to pay extra for text messaging. I was also told when ai bought the system it would become apple friendly which was why I chose it. Now I am told that will never happen because of the platform it was built in. Basically your sales department lied to be to get the sale.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Hi Roberta, we appreciate your feedback. While Insight runs best with Windows, it certainly can work with Macs as well. As we offer true, two-way text messaging (not simply email-to-text), there is a cost for sending SMS. Depending on the number of texts you wish to send, our Insight Deluxe Cloud plan may be a more affordable option. Talk to our Sales Team (1-888-919-5841) to learn more.

 

Tiffany from Tiffany & Co Salon & Tanning

August 2017

August 2017

Everything you need. Works great! Tons of options!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
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Quality
Support

Scheduling is easy.

Pros

I love there is so many options, I've used it for almost 5 years and still finding new things to do with it.

Cons

I wish the texting reminders options were better, not a huge fan of having to buy the "tokens" for each text.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Thanks for the kind words, Tiffany! We recently introduced Insight Deluxe Cloud which includes a monthly allotment of text messaging credits. Give our Sales Team a call (1-888-919-5841) for details and pricing.

 

Cheryl from Beyond Bangz

August 2017

August 2017

Great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

We like everything! Easy to use and friendly customer service. Love the auto updates auto backup. Couldn't be happier.

Cons

Server can be slow, wish we could just log in and be more web based. Like quickbooks. Don't like the pay per text confirming. Should be less expensive.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Cheryl, Thanks for the review. In regard to the text messaging costs you might want to call the sales office (1-888-919-5841) and ask them about upgrading to the Deluxe Cloud service which includes a fixed amount of SMS credits each month. For regular text users, this usually works out to be a less expensive solution.

 

Kailee from Posh&Pixie

August 2017

August 2017

This program does everything. Many features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

There are many options, user friendly, the staff have helped me so many times over the phone. They were pleasent and friendly.

Cons

The Integration of iCloud with different computers. Example.. syncing with mac/PC, the iCloud takes too long to access.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Thank you for the review, Kailee!

 

Taylor from Daniel Christopher Salon

August 2017

August 2017

Seamless transition, and the solution to many issues we had in the past made Insight a smart choice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to find and run any report we may need in order to keep an eye on benchmarks and create goals is the most valuable tool for us. Insight makes it easy to look back in time, make changes where we need; as well takes the manual work out of marketing and reminders/confirmations of our appointments. We have been able to use the tools given to keep a closer eye on client trends and make sure we can solve even the smallest problems within salon functionality.

Cons

The thing that makes it a little harder to use is a small lack of customization in regards to what we can view on the appointment book screen, certain fees and services in our salon that don't really fit into any category or place, and the lost ability to add unlimited service providers in our quickly growing salon. Though Insight does offer the best they can when calling for solutions, and usually provides an alternative way of doing things. It is disappointing to have to continue to pay more each time we are ready to add a new feature.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Hi Taylor, thanks for sharing your feedback!

 

Trudy from Coco Beach & Rock Gorgeous
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Someone is always there to help!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Very user friendly and what we like most is the reporting capabilities'. In a matter of seconds you can get any analysis report required

Cons

Setting up online booking has not been too easy for us to figure out.
We also don't use minutes for our tanning beds and this has caused some issues in the past that we've not been able to resolve

Review Source: Capterra
 

Krista from Studio7 Salon and Spa

August 2017

August 2017

I have had Insight for 10 years and it's improved greatly. I am very satisfied with this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer service is speedy and attentive. I enjoy the fact that they are always willing to problem solve with my team and improve reports when we need something changed. It's very easy to navigate through reports.

Cons

Sometimes the reports haven't made sense and we've called support and they usually try to fix it asap.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Thanks for the review, Krista!

 

Terry from Shear Lock Combs
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Seems like a lot of extra steps could be eliminated.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Run entire salon business on it. Keeps track of everything in and out of drawer. Makes closing drawer very easy to justify and balance.

Pros

Color coding of services, double booking feature, keeping all info in one place, business reports good, end of day checkout easy.

Cons

All the extra screens that pop up that are unnecessary. Things could be simplified. Checkout is to time consuming.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Hi Terry, thanks for the review. Depending on the way your system is set up, it is possible to only show the summary screen which asks for the tip amount and also offers the option to rebook. Please give our Support team a call (1-800-805-4532) and we can help streamline your process.

 

rupal from Angel aesthetics n spa

August 2017

August 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support

I can't run my spa now without this software

Pros

Easy to manage and quick at help. I like their remote access too. I am going to start their SMS tool to do reminders for client that's great it save lot of time.

Cons

I can't move all appointments at once and that's only my concern. Oh yes I would like to have their birthday pop up for that month beginning for all month of birthday but instead it is from day to day month goes.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Thank you for the review, Rupal! In the System Setup area, you can actually choose when you want to be notified of birthdays and anniversaries. For example, you can ask Insight to let you know if the client's birthday is within 30 days of the current date. If you have any questions, give our support team a call (1-800-805-4532) and they will be happy to assist.

 

Brittanee from Exhale...A Salon
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Insight has been a great software change for our salon. It is keeping us more organized! thank you!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My inventory and sales are more organized, it has helped train my clients with the world of "online" - its a step up for us to send out email confirms and not phone calls... Tech support is always there to answer my questions and I really appreciate that! Hoping the phone app gets improvements to prevent crashing, otherwise, we are happy with Insight!

Pros

We like the ability to pull multiple reports, and the detail in which you can record items. Customer Support has always been very helpful and I appreciate that tremendously!

Cons

The frequency in which the app crashes...too often! The only other con would be that you have to bundle so many add ons....we would love to use text messages, and have multiple log ins...but that in addition to growing our team would more than double our price.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: August 2017

August 2017

 

Thanks for the review, Brittanee! Please give our Support Team a call at 1-800-805-4532 so we can look into the trouble you're having with the mobile app. Also, we recently announced "Insight Deluxe Cloud" which includes text messages with your monthly subscription. Check it out on our website!

 

JC from Amba Health and Beauty Spa at Horseshoe resort
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Efficient, excellent program, very easy to use,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

Efficiency!! Compared to our last program, it is easily 20 times faster and more efficient to use, book appointments, run reports and do end of day.
Super easy to learn and use! We have only been using it 5 months and it is extremely user friendly.

Pros

Super easy to use - very efficient - can maneuver the system well and with ease. Even new staff members find it an easy program to use. Has all the booking/appointments, reports and staff systems required to run our spa. Calling in for support is always fast and the staff are amazing, well knowledgeable and friendly.

Cons

Issues with our POS machine being compatible - however this was a programming issue and not related to insight - and creates problems with cashing our clients out - insight tech support has been wonderful in helping us get this resolved.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: July 2017

July 2017

 

Thanks for the positive feedback!

 

Donna from Salon 35

June 2017

June 2017

Love the fact that I pay a one time yearly fee and not a monthly fee for tech support we don't use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

Ease of use. Tech suppport availability is great, w in 24 hrs. Was easy to set up, no monthly fees, can easily swirch bwcinvoices. Can be set up for loyalty rewards

Cons

Reports could be more owner friendly. We are a summit salon and the reports they ask for aren't easy to obtain on insights

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: June 2017

June 2017

 

Thanks for the review, Donna! If you have ideas for new reports, please email us at requests@salon-software.com and we will do our best to work them into a future release.

 

Stephanie from Crave Studio
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We love this service for our hair stylists appointments however the tanning modules need work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

The software manages my salon and tanning client profiles accurately and easily.

Pros

I love the amount of customization that is available even in regards to menu access. It helps my part time staff make the program work for their thought process and technical ability.

Cons

The tanning modules, the repetition when changing or moving appointments, the lack of flexibility in the mobile app.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: June 2017

June 2017

 

Thanks for the review, Stephanie! We are always looking for feedback from clients to improve and add features. Please send us an email at requests@salon-software.com with more details about how we can make the tanning module or mobile app work better for you.

 

Randi from Amity Hair Studio
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Working through an apple can have it's challenges

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

I find sometimes the cloud version is extremely slow lately which makes it frustrating on occasion. I also find there is extreme wait times for support when calling sometimes. I know this tends to be the norm for most support numbers however; I found it much faster when I first signed on with Insight than lately. I find there is also some issue when using apple with Insight. Challenges hooking up to certain hardware. The cloud version didn't even allow me to use my barcode scanner anymore. Super frustrating. Overall Ok value for the price but definitely lacks some of the seamlessness other companies have. If I were to expand, I'd likely shop around.

Pros

Email reminders

Cons

The inability to use seamlessly with any Mac product with the exception of the iPhone App.

Review Source: Capterra
 

K from A Perfect Touch
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Not impressed with the software at all, but the customer service in the help department rocks.

Ease-of-use

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Value for Money

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Not intuitive at all, tedious to work with, clients not able to enter credit cards at booking, which for me was a major necessity. I was told if I integrated my credit card processing and bought their code card swiper clients would be able to enter their card info at booking. That was not the case. I would still have to call each one to get their credit card info and save it to the system, which defeats the purpose of online booking saving me time. Once integration was enabled, I had to enter a password 11! times just to check someone out. The support staff fixed it a bit, which brought it down to 6 times per checkout, which is still too many. The owner told me that's the case with all software programs and told me the new one I switched to, as well as 4 of the other major spa software programs were operating outside of PCI compliance by not having to enter a password that many times, but that was an "alternative fact." Online booking is also not intuitive, especially for spas that offer quite a few services, as the drop down menu of services is alphabetized, rather than grouped by category (i.e. facials, waxing, tinting, etc) and then alphabetized. The new software I have has a grouped drop down menu and also allows for further customization if needed. The reports were confusing, more so than any other software I've used. It's a very nickel and dime software, where you are charged for text message reminders, data conversion (mine may have been waived at sign up, but there was just no charge with the new software at all), and it was poor service and representation to sell me a customized credit card swiper to solve a problem it didn't solve, and then tell me I couldn't get a refund when we realized it wouldn't work within 3 days. The response was that, "it states on our website that the hardware is not refundable," but I wasn't on the website when they talked me into signing up for the swiper by phone. If you have Macs and iPads, steer clear. They claim to work with those, but neglect to reveal the 10 sec delay each time you do anything, while Apples "talk" to Windows. I had the same awesome software for years but outgrew it and was looking for more. What I got with Insight, was just more headaches.
The one glowing review I have is for everyone at their tech support office. They were very patient and extremely helpful, and if the call was during their office hours, they were pretty quick to answer and were almost always able to solve the issue. :)

Pros

The customer support team is awesome!

Cons

Clients cannot enter credit cards at booking, drop down menus were tedious as all services are lumped together alphabetically, reports are tedious, paying for text reminders is tedious, doesn't work well at all with Macs, and occasionally, I couldn't even get into the system. Also, the owner is not pleasant to deal with and sounds like a mini Trump whenever he is called out on an issue. He doesn't operate in good faith. Sold me hardware that wouldn't work and wouldn't take it back or even give me credit towards my account for it, since it cannot be used for anything else.

Advice to Others

If the owner would step back and listen to his client feedback, he might be able to make it an awesome software.

Review Source: Capterra

  Response: Syntec Business Systems, Syntec Business Systems, Inc.

Date: February 2017

February 2017

 

Thanks for the review. It's great to hear that you have had a positive experience with our Customer Support team.

We take security very seriously with Insight Software and ensure that we follow all the rules surrounding PCI and PA-DSS compliance. We encourage you to visit the PCI Security Standards Council website (www.pcisecuritystandards.org/assessors_and_solutions/payment_applications) to determine if software programs are truly approved payment applications. You can search by company name ("Syntec", in our case) or you can search by application name (e.g. "Insight")

Even when dealing with a PCI compliant software, we advise you to be cautious when dealing with any company that offer work-arounds. While it may be more convenient for you and your staff, it will be your business who will face the consequences if caught.

 

Joy from Total Concept
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Love this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Syntec for almost 10 years (back when it was called Insight) anytime I've called customer support if they don't answer the phone right away they are quick to get back with you and take care of your problem. We did beta testing with them when they were developing the software and called fairly often and not one time where we disappointed. I think that says a lot for a company. The only time I ever have to call in now is when I can't figure something out the program works for me seamlessly. The program also offers a ton of features for what I feel is a fantastic price!

Pros

The price and how easy it is to use.

Cons

I would have to say if there's something about this product I don't like I haven't found it yet.

Advice to Others

A lot of products I looked into had a very expensive monthly fee, this was the only product I found at the time that was affordable and gave you a lot for your money.

Review Source: Capterra