I can't say enough about the customer support from pre-transition, transition, and after implementation. Top notch!! We've been running the software for 2 months now and it's been helpful both to the team and our clients as it makes life much easier to book, analyze daily/weekly/monthly metrics, run payroll, and is a joy to use.

Seamless transition. Amazing and responsive customer support - seriously. Intuitive for the team to use. Allows for clients to easily book and the salon to manage the appointment cycle. Polished interface.

Does not integrate with QuickBooks - the lack of API limits integrations with other software. This reason is the primary reason I almost did not go with MangoMint. Everything else is amazing as new features get released regularly. There might be a few additional reports or dashboards that I'd like as a data professional (or API access) but should suffice for most users.

Our overall experience has felt like a white glove service. anyone we have interacted with Online for help has been super.

The simplicity and functionality of the app surpasses any app we’ve ever used. Plus the customer service is amazing.

so far, no cons. The customer service surpasses any other online booking system.

Great

Easy to use , mobile app makes life easier to work from anywhere.

Freezes, scanning problems, checking out clients takes longer than expected.

Exceptional! The best part was working with the on-boarding team! They were incredibly fast, and I felt they were committed to my success.

I enjoyed working with the Mangomint team. They helped me set up the system and then stayed with me to ensure I was able to manage it. They have the BEST employees - especially [sensitive content hidden]!

I'd like to see a bit more functionality with regard to booking groups and allowing each member of a group to pay for their service versus charging just one group member. I'd like to see a calendar that has a birdseye view of the week, month, and 3 months. Perhaps this is currently available, but I'm too knew to the system to know what it can do. Finally, I would like the POS to be more like Square with photos that can be tapped versus scanning for an item.

Exceptional customer service, from the sales process which wasn’t pushy, to the onboarding which was amazing. I felt like I was working with someone who really knew the product. My pet peeve is talking to customer service and knowing more about the product than the rep. Not the case here.

I’m a software designer and this is an exceptionally well designed platform. Easy to set up, easy for the doctor to use. It’s modern, mobile and friction free for clients. And to top it off, it’s beautiful, integrates seamlessly with our brand on the website and via messaging. This is a product I can’t imagine living without.

It’s expensive, in fact, they all are. I demo’d 6 competitors before settling on Mangomint. The only thing that gave me pause was the price.

Wow! We were using another software prior to Mango Mint and the difference is night and day. We are super stoked and blown away by how easy it is to use.

Easy to use, great interface, professional-looking! Very responsive customer service.

None at the moment. Will update if needed.

Smooth and very professional! Excited to continue working with them!

Right to the point/ payroll option was a great add on

Nothing yet! I haven’t used it long enough!

They are personal, give us swag and crumble cookies

The amount of reminders for appointments and the way they decide what time slots to offer online booking

Great way to see your day and plan for it

The easy access to the booking schedule

Very few things that are not good with the product

I absolutely love it and simple easy to use and access

Very simple compared to older systems that can be quite difficult

Just how sometimes the chip readers don’t read but it’s nothing that can’t be solved minor issues we can live through

A quick, convenient and enjoyable booking experience for clients is our highest priority as a hair salon. Mangomint does all the heavy lifting with seamless website integration, custom branding, appointment notifications, payment processing, and unbelievable new features that continue to roll out and make our lives even easier.

The interface is clean and beautiful which oddly doesn't exist in any other salon software. We chose Mangomint initially for it's ability to handle payments for our hair salon that has both booth renters and commission stylists in which Mangomint allows all our stylists to use the same payment processor and routes payments to booth renters' individual bank accounts without ever hitting ours. They continue to impress us with features that make our life and the client's experience so simple and easy.

Initially I was concerned about the third party payment processor, but back in February of 2021 they upgraded this entirely to Mangomint Pay and it has been a game changer. No more concerns, we couldn't be happier with this update.

Online bookings and no call/no show cancellations are eliminated with having the ability to have credit cards on file which has been a huge financial benefit to us compared to our old software. Absolutely love that if you need help you can get ahold of someone almost immediately. Big thanks to everyone at Mangomint!

Love how easy Mangomint is to use. We had another booking system, Milano, that just made every step twice as hard as it needed to be but this system has made our lives incredibly easier.. The online booking system is flawless and the on-boarding/integration to Mangomint was simple.

The only con was that you didn't have couples massage booking available but we were able to do a work around on that and Mangomint is in the works of solving this for the software as we speak along with numerous new features that we are excited about.

Even though I'm paying more for Mangomint, the amount of time + money I'm saving in other areas plus all the amazing features and ease of use for staff and clients is worth every penny!

I was with another company for 10+ years prior to Mangomint so even though I was shopping around, I never considered leaving until I found a company that checked all the boxes. Mangomint has every feature + more of what I need to run a full service spa with many different types of staff + services. Even though I love EVERYTHING- what has made the most impact is the ability for clients to cancel + reschedule on their own and the ability to book multiple services. The taking credit card online is also incredible + has made no-shows so much easier to deal with. Oh and I love that I can actually reach out to a real person and get help right away!

I didn't like that I wasn't able to manage resources but now that I can, there isn't anything I don't like about Mangomint.

Love our experience with Mangomint thus far! Customer service is very helpful. Layout design is very user-friendly. Point of sale is versatile.

My FAVORITE features have to be:t-Textable phone link so guests can fill out their card info - saves so much time! -Forms integration right into their client file. You can make any form you'd like and it's so easily accessible!-Messages feature so you can see all the appointment reminder history!

Would love if there was an email+text marketing within the software.Would like there to be more detailed reports when it comes to clients. Such as:-Clients who haven't been in in the last x weeks-Client list with who we have what information for - such as emails/phone #/address - to make sure we're able to reach out to the necessary guests

Easy. Overall, the system is easy for almost anyone, clients and staff, to understand and operate.

I love how easy it is for the clients to book. The booking page is clear and super easy to understand. Clients can pay deposits and clearly see the cancellation policy. I love the "wait in car" feature as I am located inside a salon studio set up that does not have a waiting area. I also love the customizable texts.

I really wish two-way texting was an option. I also would like the invoice (pay via phone) option to last longer than 15 minutes. I would like an email invoice option. And an online store connected to the inventory system would be fantastic!!! We have a lot of clients that have to text us to order products to pick up.

Switching was the fastest and least stressful experience. The checklists and texting customer service was so convenient and helpful. We switched from vagaro and paid a lot of money to vagaro just to be rid of the hassle. It was worth it! MANGOMINT is a life saver

We love the cancellation policy is visible and agreed to upon booking and with reminders. POS is. 10/10 for ease of use

The feature to improve would be able to check out booth renters and retail in the same transaction but send the money to separate accounts.

Mangomint keeps everything so organized and efficient. I really couldn't be happier with it and my staff love it as well.

We love how modern and clean the software is. Easy to use and the chat support feature is amazing where I can live chat with support anytime I need it. We also love the covid features the software has for guest arrival and check in options.. also a self check out option so they can pay on their phones completely contact free!!

There are a couple features that I wish it had and I've expressed it to them and they seem very open to exploring the ideas.. which is great to be heard

When looking for a new system to use, Mangomint hit all the marks and checked all the boxes EXCEPT for one: HIPAA compliance. Once they added that, I was sold. The features are easy to use, easy to learn, functional in a way that makes sense. The system has all the things we needed and more. Integration and switching to a new system can often be a headache but it was surprisingly not stressful with Mangomint. When I had a question, there was always someone available to help me sort it all out. Can't recommend enough!

The only thing I'd really love to see is email integration with Flodesk for easier email marketing and patient email communication.

I love how they constantly remind clients of appointments. How they send out the cancellation policy to the clients after booking. I love that we can store everything about our clients on this app from what they have bought to formulas etc. I love how when a client gets inside it sends me a text letting me know that they are here for their appointment!

Sometimes the notifications can be delayed.

The system functions well and easily and is quick and simple. Even the least tech savvy employees can learn it and use it in no time. It is filled with features that I haven’t mastered but it functions fine as n the level we are using it. We have multiple locations and a large staff and the program makes it easy to process payroll, run reports, and examine how we are doing.

The product is easy to use and functions well. The learning curve is quick and it is intuitive in its design. It has more features than we currently utilize but I will be exploring the other features and implementing them soon

I don’t like how the system update in real-time when you made administrative level changes and doesn’t ask you to conform the change. It’s too sleazy to make a mistake like that. I also don’t like that the program can’t set different commission rates on different products. I would prefer to be able to have the commission rate be adjustable from 0-100% or even just have a set dollar amount.

Great!

Easy to navigate. Like the no contract. Mangomint pay is easy to set up as well.

It is priced higher compared to other salon software programs. Minor things could be tweaked with online booking.

I dramatically and traumatically lost my schedule from a previous booking software and they didn't even have a help number...I had to use a chat bot to finally get an e-mail. That's when I decided never again!! Enter Mangomint - easily the Rolls Royce of scheduling softwares and for good reason, you get access to people...helpful people! My set-up team was amazing, literally at times sending me screen-shots of how to do things. As a solo provider, Mangomint is the most I've ever paid for a scheduling software and I couldn't be happier. All of the features, ease of use, SUPPORT, and ease of use for clients is everything. 10/10 would recommend

I have no complaints, I truly feel the price is worth it.

The President on down to the customer service rep is extremely knowledgeable about the intricate details of the software application. No question has ever done unanswered by the great people at Mangomint!

I really appreciated the ease of use where customer scheduling (In-house AND consumer) and Ultrasound Tech Schedules interplay seemlessly. The accounting for payment to contractors and payment tracking for reciepts is so accurate. The reporting is excellent.

I am a detail NUT. I always like more details. The great this about their service is that management welcomes input about how to better serve the end user.

It is very easy to navigate and teach the students how to manage appointments and keep client files up to date.

For the use of the program I don't have any cons. It is perfect for what we need.