About Merlin

Merlin is a salon management software designed to help businesses manage clients, staff, stocks, appointments and marketing operations. The platform enables administrators to assess salon performance against industry benchmarks.

Managers can add or remove services, set up discount rates, process payments and generate reports on a unified interface. Additionally, Merlin allows teams to access training-related information, documentation and product supplier catalogs via a service portal.

Pricing is based on monthly subscriptions and support is extended via phone, email and FAQs.


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3 Reviews of Merlin

Overall rating

0 / 5 stars

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July 2014

Leon from LN Hair and Beauty

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

July 2014

Little known over here but very complete

I stumbled upon this program almost by accident as they are not very well known in South Africa but I'm so glad I did! Pros: Extremely complete software, it does everything from stock management to commissions to automatic marketing (this last one is amazing; I get clients calling up to book appointments all the time without me having lifted a finger to contact them!). Tech support is very good and development is rapid. New versions are brought out several times a year. Cons: Tech support is closed on French holidays (they're based there) so very occasionally we get stuck with a question for 24 hours. Also, some reports take up to 5 minutes to generate.

December 2014

Ian from Skin Renewal

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

December 2014

Merlin X2 user in South Africa

Pros: Centralised management, detailed reports, tips function, loyalty programme, stock management the list goes on and on. Excellent tech support (thank you Richard!), I am able to remotely connect (this is built into the software) to salon and sort out any issues. Overall the software is very user friendly and just works. Cons: Tech support is closed on French holidays and reports can run a bit slow to load.

January 2016

Maria from Murphy M

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

January 2016

Very comfortable, extremely detailed and organized!

Merlin is the best possible solution for managing and organizing the entire business of our beauty salon. It has full range of settings, options and constant online support. Thank you all from Ikosoft!