Pabau dashboard
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About Pabau
Pabau is a cloud-based practice management solution designed for healthcare practices of all sizes from large teams to solo practitioners in UK. It helps manage schedules, create treatment notes, process invoices and payments, handle marketing and more.
90 Reviews of Pabau
Average User Ratings
Overall
4.43 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
February 2021
Michelle from All About Feet
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Pabau is the way forward
Exceptional product and exceptional service
Pros
It’s easy to use, functions well and support is extremely good.
Cons
There is nothing I don’t like about Pabau as it’s exactly what we need for our clinic
Reasons for Choosing Pabau
It simply suited our needs
Reasons for Switching to Pabau
It wasn’t big enough for us and we wanted more from the software to accommodate our needs
Response from Pabau
Replied March 2021
Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!
February 2021
Paul from Sussex Skin Services LTD
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Pabau 8 months in
I have it working well now for my practice. Still learning new things. It gives me a lot of control over my practice, eg creating or booking extra appointments, answering queries from patient record from my secretaries email. I use iPad integration a lot for photographing skin lesions pre-surgery.
Pros
Ability to customise your practice, appointment types, lengths, pre-care, specific templates for services, after care emails, prescribing online, recalls. In short, there are a lot of features!!! Lots of education available to teach you how to get the most out of it. Very responsive support team.
Cons
It takes a lot of effort to get things working as you want them with a fair amount of trial and error. Pabau can assist but it does pay to spend time learning the system. Some teething problems initially and after the upgrades.
Reasons for Choosing Pabau
More features. More development. Had seen a clinic using it which gave some confidence, then a positive demo.
Reasons for Switching to Pabau
Wanted more features, online booking, photo integration, etc
Response from Pabau
Replied March 2021
Thank you so much Paul! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help.
March 2021
Victoria from Elysium Aesthetics Health and Wellbeing LLP
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
March 2021
Webinar
I really want to be able to understand and use the features properly to full capacity but I don’t have the time
Pros
The features, service, security and patient management
Cons
Setting things up and can’t revert back when I make a mistake Figuring things out and seeing patients is very timely and complicated
Reasons for Choosing Pabau
The features abs Demo
Reasons for Switching to Pabau
Features I needed secure patient paperless documentátion
Response from Pabau
Replied March 2021
Thank you for taking the time to send us a review. Here at Pabau we have a support team that at the moment respond in less than 2 minutes that can help guide you and help you correct any mistakes you have made! Do not hesitate to contact us with all issues big and small! Over the last 3 months, our customer satisfaction ratings on our live chat have been above 95%, with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21 thousand conversations in the last year, so hopefully you will not hesitate to contact us with all issues big and small! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training.
November 2016
Sue from Elan Medical Skin Clinic
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
2.0
Functionality
2.0
November 2016
Problems, problems, problems
I have been using Pabau now for 8 months as I wanted a system that was mobile and would offer me a paper free environment. Pabau promised so much but has so far under-delivered. The main desktop version is fine for booking appointments and creating invoices but using the database for marketing within Pabau is not good. The mobile app is useless. I am constantly contact support because one thing or another fails to work. In the past 8 months I have had problems on a weekly basis. I am now unable to upload photographs onto patient notes and the app constantly freezes and crashes. I also wanted a reliable way of creating digital consent forms. This is currently working fine. The support guys are friendly but they are rarely able to sort out any problems. Instead they just report the problem to the developers. After 8 months of problems I am almost at the end of my tether. I often wish I had stayed with my old cloud based system. Clinic Office may not have offered all the fancy advantages, but it was a stable system and it was reliable. In 3 years I think I only had to report a problem once or twice and the problem was dealt with there and then. I will stick with Pabau a while longer because it is too stressful to change software again and if Pabau finally sort out these ongoing problems I will happily come back and update my review but at the moment, I only give it 2 stars.
Pros
Offers a lot of functions
Cons
It is unstable and a lot of the functions either do not work or keep crashing the programme.
Response from Pabau
Replied March 2021
Thank you for the review Sue! We have been developing a new marketing leading app for over 1.5 years here is a link to alive Demo so you can see what it offers. https://marvelapp.com/prototype/d6aih0h/screen/63899119 We have also launched Advanced Marketing so do reach out to us to see about using this powerful marketing tool if you need a boost there. As we are the process of building Pabau form the ground up to be a more reliable and faster system please fell free to post any ideas you have in the community forum. https://community.pabau.com/
February 2021
Emma from ERA Skin & Laser Clinic
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
February 2021
Pabau Customer Service
Pros
Pabau offers excellent functionality from a sales and marketing perspective
Cons
It is a complicated system to set up. Pabau provide loads of tutorials but I feel that 1:1 set up support would have made for an easier integration.
Reasons for Choosing Pabau
Didn't feel they had the same level of support as Pabau offered
Reasons for Switching to Pabau
The support from Consentz was non-existent, especially during lockdown. It's also a very basic system so didn't help me grow my business in the same way as Pabau does
Response from Pabau
Replied March 2021
Thank you for taking the time to send us a review. Here at Pabau we have a support team that at the moment respond in less than 2 minutes that can help guide you and help you! Do not hesitate to contact us with all issues big and small! Over the last 3 months, our customer satisfaction ratings on our live chat have been above 95%, with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21 thousand conversations in the last year, so hopefully you will not hesitate to contact us with all issues big and small! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. We will offer you use to set up a free one on one training session with a Expert trainer!
