--- title: "Phorest Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Phorest. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Phorest is a good fit for you!" source_url: "https://www.softwareadvice.com/salon/phorest-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Salon Software](https://www.softwareadvice.com/salon/) / [Phorest](https://www.softwareadvice.com/salon/phorest-profile/) / Phorest Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/salon/phorest-profile/) Reviews [Alternatives](https://www.softwareadvice.com/salon/phorest-profile/alternatives/) # Phorest User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 431 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 372 reviews (86%) - 4 stars: 38 reviews (9%) - 3 stars: 11 reviews (3%) - 2 stars: 3 reviews (1%) - 1 star: 7 reviews (2%) ### Most mentioned pros - The new app features a unique referral code for each guest to share with those they are referring, and the internal tracking is amazing! - Phorest has saved us time with bookings, giving us any easy way to track our progress, and allowed us to increase revenues while holding down costs. - Excellent appointment management system as well as POS security, their online booking system helps us a lot to save time and money. ### Most mentioned cons - Only complaint stylists have is for gap booking and how they have to book processing time which turns into a nightmare for receptionists - Because you normally run so smoothly, when there are bugs or issues with the software I rarely consider that the problem is within Phorest and assume user error. - That it won’t let a client book more then one kids haircut together. And I hardtime adjusting to the cost. ## Phorest customer reviews Showing reviews 1-25 of 431 (page 1). ### The best program we've used in 20 years. - Overall rating: 5/5 - Reviewer: Sheridan C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A very positive and consistent experience. We can't really imagine switching to something else at this point, as it keeps growing and Phorest keeps adding more updates that benefit everyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has almost every feature we need and being able to actually utilize the features is simple. Their customer support is generally very prompt with a consistent resolution. I love being able to know and talk to real people. Love being a part of their beta programs to give feedback on what they're innovating, it feels like a partnership because they truly care about the user experience and make adjustments when needed. #### Cons Going from salon biz where Aveda plus was integrated, we'd love to see integration in the future but it was certainly not a dealbreaker. It's held our desk staff accountable, and we see so many MORE enrollments without the integration. Can't imagine the success we'd have if we did have it though. #### Reasons for choosing Phorest Customer service experience, all the features, collaborative #### Reasons for switching to Phorest Cloud platform wasn't ready, constant glitches, constant servers down, pretty bad customer service timeliness & care taken #### Vendor response Hi Sheridan, Thank you for your glowing review of Phorest. It means the world to us that owners like you are happy with Phorest and that it is helping you to grow your business and make your life easier. We pride ourselves on offering best in class support to our customers so it is great to hear that we are meeting those expectations to our customers. I hear your feedback on the Aveda Plus Integration, this is currently available in limited states but feel free to reach out to your dedicated Salon Success Manager and give that feedback, it will help them to keep you updated on when it may be available to you! Regards, Casey O'Halloran Marketing Executive Replied September 2025 --- ### Another Review - Overall rating: 4/5 - Reviewer: Mario M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been going well so far. I think there are some things that can be changed to make it more user friendly. I was told that I would get business support through my journey and I have yet to get that. I have been flying solo and I'm sure I'm not utilizing things correctly to help improve business. It would be great to have more 1 on 1's to show what phorest can actually do for your business. I don't think I would pay more or move up in tier for what I'm getting. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros That it is an all in one software service. It's great that I don't have to go through multiple companies to keep my business running smoothly. security seems pretty good and haven't had any bugs or issues with the software itself. Online booking has been great and the fact that we can requests deposits for first time client's and also give them a policy notice for no/shows-late appointment. #### Cons The cost for what you get and support staff that is supposed to reach out and don't. When asked to fix or change things the response isn't quick or just told we can't do that. I have used other scheduling softwares before that are way more user friendly and I feel like Phorest should do some more research on other platforms to see how they work well and incorporate that into their own. Reports have also been really hard to find, read and understand. #### Reasons for choosing Phorest This just seemed like a better fit and it was talked up to being a business driver but have yet to see it. #### Reasons for switching to Phorest wanted a all in one POS system/software that made it easier to keep track of everything in 1 place. --- ### Poor customer care - Overall rating: 3/5 - Reviewer: Monique T. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As of 2019 my experience is horrific. There is nothing I like about this software anymore. I would rather go back to salon iris. I just wish they were cloud base. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Client management Client connect Email marketing #### Cons US customer support is awful! Absolutely terrible. When they were in Ireland it was amazing. I can’t wait to leave as I have tried to communicate with their teams for months but still nothing has gotten better. Software doesn’t have you tube tutorials to help problem solve many features are not easy to find or use. When a client is a no show and you collect the deposit it goes to your billing and not to your bank account. That’s just ridiculous. #### Reasons for choosing Phorest They had good reviews #### Reasons for switching to Phorest Because Phorest was compatible with apple products. --- ### Excellent salon- Spa Salon Software System - Overall rating: 5/5 - Reviewer: Adriana R. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are very happy with the switch weed from ClienTrak software. We were hesitant in changing our Salon Software System but we are now glad we made the move #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Excellent appointment management system as well as POS security, their online booking system helps us a lot to save time and money. It keeps us organized with our payroll and Spa management. #### Cons I couldn't mention anything at the moment, so far we are very happy for choosing Phorest as our main Salon system software #### Reasons for choosing Phorest They had all the features that we were looking for and the price per month was reasonable #### Reasons for switching to Phorest We were looking for a software that was more Medi Spa friendly that allowed us to create charting, recommendations and online consent forms and aftercare --- ### Why Phorest rules! - Overall rating: 5/5 - Reviewer: Brenda A. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The onboarding folks work very hard to make what can be an overwhelming process manageable as well as creating videos on how to do everything and anything so when issues arise, it is normally because someone didn't follow the easy to read or watch videos! The support I feel as an owner is second to none. I highly recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Phorest is a game changer as far as being software that I feel like PARTNERS with me to bring the best experience to and for our guests as well as our team members. The customer support is second to none and it is easy to find answers when I need them. Phorest is always upgrading features and listens to our feedback to help streamline their systems in a way that no other company I deal with does. #### Cons Because you normally run so smoothly, when there are bugs or issues with the software I rarely consider that the problem is within Phorest and assume user error. #### Reasons for choosing Phorest [sensitive content hidden] - I met him at the booth at Intercoiffure and his straightforward delivery and the whole team in the booth were great. My friend [sensitive content hidden] had also recommended you and I trust her. #### Reasons for switching to Phorest They were going up on their pricing but not performance or features. --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Christina Q. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's a good product, that makes my job a lot easier. I love the text reminder features as they are very helpful for ensuring my clients arrive when they're scheduled. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use, keeping track of clients history, notes, the chat feature in the desktop version, and the quick response from support if I need help with anything. I also like if I add products to my clients tab then exit out of it - it will remember the product. #### Cons The price point could be more competitive comparably to other brands. When there are bugs in the system sometimes takes awhile to get it fixed. My client do sometimes get confused by the dates on the reminders - it would be nice if it was changed to Jan/Feb/March instead of numbers as I book appointments 6 months in advance so sometimes the dates get mixed up. #### Reasons for switching to Phorest Phorest had many more features I needed to run a successful company with staff. --- ### Phorest, a top notch salon management system. - Overall rating: 5/5 - Reviewer: DENNIS F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Phorest has saved us time with bookings, giving us any easy way to track our progress, and allowed us to increase revenues while holding down costs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the value of Phorest. Scheduling system is easy to use and provides a lot of flexibility. All the reports which are available make monitoring your business relatively simple. #### Cons I like all the data collection of Phorest. I would like to be able to see it in graphic form without exporting it into another program #### Reasons for switching to Phorest Phorest had a much more detailed salon management system, where Wix was mostly online booking with a little bit of scheduling. --- ### Great overall salon software - Overall rating: 4/5 - Reviewer: Andrea R. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! I like that it’s seamless and the reports are great. It’s very easy to use and customizable. Love! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the customer service and the fact that I can get in touch with someone and they get back to me right away if they don’t know something. #### Cons The price is higher than all other platforms similar, I feel like if I have two locations we should be able to split sms msgs between both locations, I’m paying for them already and if I don’t use all in one location I should have ability to use at other location. #### Reasons for switching to Phorest Because I was told about the details of Phorest and another trusted user used it --- ### My honest review - Overall rating: 4/5 - Reviewer: Natasha P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’m really happy I made the switch. It’s been a very smooth transition. I love that they do a yearly audit too. Really makes sure your utilizing all the benefits #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it’s really user friendly for clients and salon. They have amazing customer service! I love that there is an app I can use and so can my employees. That it’s the same fee every month and everything I need to use for the system is included. I like the weekly reports and all that too. #### Cons That it won’t let a client book more then one kids haircut together. And I hardtime adjusting to the cost. I think it’s worth it but still seem like a decent amount. But I do love the features #### Reasons for switching to Phorest They wouldn’t accept my credit card and kept switching from costing to free.Plus every month the fees changed --- ### I’m overall satisfied with Phorest - Overall rating: 4/5 - Reviewer: Nichole F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been good however, sometimes my text reminders don’t go through to every guests. Mostly ones who have android phones. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the business tracking. It makes knowing tracking your progress very easy. It’s helpful when running reports #### Cons I don’t like the that the online booking isn’t a request for an appointment. I wish I could approve it before it’s scheduled. Also, I don’t like that I can’t see all stylists on the screen when I’m searching for the weak view. It’s only one stylist at a time. I would like to see an overview of everyone. #### Reasons for choosing Phorest I liked the business tracking features and the marketing features #### Reasons for switching to Phorest I wanted more options for emailing and marketing --- ### A Good Review - Overall rating: 5/5 - Reviewer: Ken T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Any partnership will have their ups and downs but Phorest is a company with a lot of integrity so we know we can trust our partnership with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use and the constant pace of updates. It is usually easier for us to handle smaller improvements rather than one update that changes everything at once. #### Cons The online store needs to be more user friendly, from both a consumer and salon perspective. An improvement to this would entice us to add it to our services. #### Reasons for switching to Phorest We felt like we wanted a more modern system that was more accessible online. --- ### Honest review - Overall rating: 5/5 - Reviewer: Rosemary T. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we love Phorest! We had our old system for over 15 years. and are glad we made the switch!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros All the features our old system did not offer! Such as text confirmation, apps. for stylists mobile devices, and all the marketing material available through the program is fantastic! #### Cons Mobile app. can be very glitchy at times. logs you out, closes unexpectedly, even having to sometimes delete, redownload and sign back in. #### Reasons for switching to Phorest We felt Salonbiz was out dated, and didn't offer the current features we were looking for anymore. #### Vendor response Hi Rosemary, Thank you for your review of Phorest. It means the world to us that you are happy with Phorest and that it is helping you to grow your business and make your life easier. I hear your feedback on the mobile app glitching. We currently are working on fixing a number of these smaller but impactful grievances that people have in Phorest. Any and all feedback is always welcomed to be shared with your Salon Success Manager, who will then pass it on to the Product Team :) Regards, Casey O'Halloran Marketing Executive Replied September 2025 --- ### We are so pleased with Phorest software. - Overall rating: 5/5 - Reviewer: Serina P. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Phorest is a great value for very user friendly software with incredible customer service. We are grateful to be a part of the Phorest network. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Phorest is very user friendly, gives us the reporting we need and use and has incredible customer and technical support. #### Cons As with any software, there are always areas to improve and Phorest listens to our needs and concerns to better service the customer. #### Reasons for switching to Phorest We needed better cutomer and technical support. #### Vendor response Hi Serina, Thank you for your valuable feedback. We are delighted to hear that you are happy with Phorest and that our software is helping you to grow your business and streamline your operations. We are grateful you are part of our network too! :) Regards, Casey O'Halloran Marketing Executive Replied September 2025 --- ### Halo Owner - Overall rating: 5/5 - Reviewer: SAM P. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellant top notch service is awesome questions always answered in a timely fashion smart move to switch #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. the text reminders the control in management that I have being able to navigate the system #### Cons Not understanding a lot of phorest capabilities tough to understand each area but easy once you know about it #### Reasons for switching to Phorest it was time to find a better software so we made the switch --- ### Business Owner - Overall rating: 5/5 - Reviewer: Garrett C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great software. Easy to use, and after reviewing over 10 similar softwares for our salon, Phorest fit our needs the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The availability of our service manager to jump on a call and help us navigate and use successfully use Phorest. [sensitive content hidden] is amazing, she helped us go paperless, automate marketing and helped us save 5 hrs a day by helping us use Phorest better. She is amazing and we are super grateful to her and the team #### Cons So far it has been a pleasant experience. #### Reasons for choosing Phorest Fit our needs to best to keep track of service settings, easy to schedule and reschedule and sell series packages #### Reasons for switching to Phorest We were in need of a better software to check out, sell and make appointments. #### Vendor response Hi Garrett, Thank you for your glowing review of Phorest. It means the world to us that owners like you are happy with Phorest and that you get the support you need from the team. We pride ourselves on offering best in class support to our customers so it is great to hear that we are meeting those expectations to our customers. Regards, Robert Sheehan. Head of Sales & Marketing Replied November 2024 --- ### 10/10 for phorest - Overall rating: 5/5 - Reviewer: Jessica F. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have a great experience with phorest, my coach is amazing and we have seen a lot of success from having phorest #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support I receive is awesome! As a busy salon owner I need to be able to have support quickly when things arise. #### Cons I love it all, I would like a wait list guests can self add too, that would be a great feature #### Reasons for switching to Phorest I needed more data and reporting for my salon #### Vendor response Hi Jessica, Thank you for your glowing review of Phorest. It means the world to us that owners like you are happy with Phorest and that you get the support you need from the team. We pride ourselves on offering best in class support to our customers. We currently are working on a large number of improvements and grievances that people have in Phorest based on customer feedback. I'm hopeful that you will see improvements that you want (and love) in the not too distant future Regards, Robert Sheehan. Head of Sales & Marketing Replied November 2024 --- ### Ill never look elsewhere - Overall rating: 5/5 - Reviewer: Elizabeth D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I absolutely love it. It checks all of my boxes, and then some. They're constantly improving, taking into consideration customer feedback, and generally speaking - they actually seem like genuine humans. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that everything is customizable. Need a report? They got you. Integration for an online store? Done. How can I save time, and promote our great reviews on facebook? Ummm Phorest can do that for you. #### Cons I wish it would double as a payroll system #### Reasons for switching to Phorest Because it was too basic, and too generic for my needs #### Vendor response Hi Elizabeth, Thanks for your positive feedback on Phorest. We are so happy to hear that you love it and that you find it beneficial to you and your business. Regarding the payroll option, we are always looking to feedback from owners like yourself. If you reach out to your dedicated Salon Success Manager and give that feedback, it will help us prioritize building the new features that you and other owners need the most. Regards, Robert Sheehan. Head of Sales & Marketing Replied October 2024 --- ### Phorest is the best option on the market - Overall rating: 5/5 - Reviewer: Omar e. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our salon has 4 locations, and operate in two different provinces. With Phorest, we are able to track all 4 locations from anywhere we have the software installed. This allows our management team to make reports and help with any booking/sales issues our receptionists may have. We've found the marketing tools to be very helpful to send our clients promotions, and newsletters. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Easy multi-location implementation and support. - Consistent updates that continue to improve the software. - Meets all of our booking and POS needs. - Includes an excellent built-in rewards/points system, that has customizable features. - Very comprehensive reports that make it easy to track the performance of the business, as well as, track the personal performance of each employee, allowing the management to set goals with employees and track their progress. - Online booking system works seamlessly with Phorest's application and works with our business website/facebook page. - Reasonable pricing. #### Cons - We wish the reviews could be listed directly as a Facebook review instead of something we have to post ourselves on our business page wall. - We also hope to see a better system for employee categories in the near future. If I want to change the price on one service an employee does, I have to create a new category for them specifically, and there is no way to copy and past the old category. It makes a 1 second change into a 15-20 minute ordeal. #### Reasons for switching to Phorest Milano was very outdated (the interface looked like it was made in the 90's), and pricey for multi-location support. They promised an updated gui and new features for years and never delivered. #### Vendor response Hi Omar, We are so happy to hear that you are enjoying the software and that it's helping you to market and grow your business. If you ever need any assistance with Phorest, please reach out to your dedicated Salon Success Manager to ensure you're getting the most out of all our amazing features. Replied November 2022 --- ### Bait and Switch - Overall rating: 1/5 - Reviewer: Pamela T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Needless to say, we are looking at other systems and will be cancelling as soon as possible. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Roster works well. Appointments scheduling #### Cons Too many reports that are too complex and not user-friendly. It looks like they have no idea of what is needed for back-office reporting in a salon. Payroll download to CSV with useless information, data not in any logical order, and it reads top to bottom instead of left to right which is how most systems work. There are differences between the desktop and web applications as far as functionality, so I find myself toggling between the 2 to get the information I need. And most importantly, there was not honest full disclosure from sales on what was included AND that we would be locked into a 1-year contract that will be automatically renewed unless you give no less than 2 months notification in writing to cancel. Most systems do not have a contract. Be careful of the SMS texts and what is included versus extra. Things that are included in most other systems are extra with Phorest. On multiple occasions we had to reach out to get a function added that we should have had from the beginning. Each time I try to get do something and I use the help function, go to our system and we don't have the functionality that their instructions give. #### Reasons for switching to Phorest I think there was some frontend dashboard things that looked helpful, and the rate was supposed to be lower than our previous system. But what we found is that some of the functionality that was standard on MangoMint and other systems is extra in Phorest which increased the cost. --- ### "Innovative, Supportive, and Almost Perfect – Just One Wish for Sustainability" - Overall rating: 5/5 - Reviewer: John Y. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We’ve been using Phorest at BodyWorks Holistic Wellness Centre, and it has truly elevated how we manage our bookings, client communications, and overall operations. The platform is intuitive, beautifully designed, and incredibly supportive of both our team and our clients’ needs. What we love most is how Phorest feels aligned with our values, caring for people, staying organized, and creating a seamless wellness experience. The support team is always responsive and helpful, and the tools just keep improving. Highly recommended for any spa or wellness center looking for a reliable and client-focused system! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Phorest is incredibly user-friendly, with a clean, intuitive layout that makes booking, scheduling, and managing clients seamless. The marketing tools are also a big plus, automated messages, email campaigns, and loyalty features help us stay connected with our clients effortlessly. Their support team is always responsive and genuinely helpful. #### Cons 1. Occasionally, updates cause small glitches or changes in workflow that take time to adjust to. However, the support team is usually quick to assist when issues arise. 2. The only aspect I truly find limiting is the inability to reuse gift card barcodes. At our wellness centre, we provide physical plastic gift cards to clients. Once redeemed, we retain the cards in hopes of reusing them, however, Phorest currently doesn’t offer a way to reassign or reactivate these barcodes for new clients. We now have over 2,000 used cards stored, which we hesitate to dispose of due to environmental concerns. As a business deeply committed to sustainability, it’s important to us to reduce waste wherever possible. I believe offering the option to reuse or reassign barcodes would not only support eco-conscious practices but would also align beautifully with Phorest’s own values around innovation and sustainability. We’re hopeful this functionality might be considered for a future update. --- ### Great product, great service. - Overall rating: 5/5 - Reviewer: Sean O. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A great all-in-one product. That I’m excited to see evolve. I don’t think there’s currently a better product at this price point. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s easy to use and a pretty good value for what you’re getting. Customer support has been great. Online booking and the online store is good. #### Cons The waiting list and the online store could be more robust. I’d like to run sales on specific items or specific brands. Basically, running sales online for products feels clunky. --- ### For Looks Studios highly recommends Phorest - Overall rating: 5/5 - Reviewer: Hailey S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered 10/10 overall phorest is an amazing all over system! I’m very grateful I found this system it makes things much easier! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Phorest cover so many necessary systems when owning a salon. Retail, inventory, payment processing system and online booking. #### Cons The only thing I wish I could fix about phorest is that phorest should automatically email the account holder when the inventory drops below the minimum quantity. This would allow management to be notified when an order needs to be placed. --- ### Phorest Pheedback :) - Overall rating: 4/5 - Reviewer: Michelle H. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think it makes all the staff more conscious of the revenue they are bringing in and how close they are to meeting their goals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to manage my schedule from my phone, and to check reports from my phone. I also like the ability to check my service/retail sales etc from my phone in real time. #### Cons Sometimes when using a laptop or desktop computer, it takes a long time before the reports open, or before I can see the client reviews. Also the waiting list feature should not be specific to a certain date or time. #### Reasons for switching to Phorest Not sure I wasn't involved in the decision #### Vendor response Hi Michelle, Thank you for your valuable feedback. We are delighted to hear that you are happy with Phorest and that our software is helping you to streamline your operations and the staff are finding it beneficial. Any and all feedback is always welcomed to be shared with your Salon Success Manager, who will then pass it on to the Product Team :) Regards, Casey O'Halloran Marketing Executive Replied September 2025 --- ### I love this software for marketing, reports, and customer service! - Overall rating: 5/5 - Reviewer: Lauren G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its a great experience i love all the features and customer service provided. Anytime i have a question about a feature or if I can't figure something out I can send a quick email and get fast responses from their team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the customer service. If I ever have questions I get responses immediately. I feel like the value of what I pay is there. There are always new updates and features that benefit my business. The email marketing built in helps us get so many bookings from repeat customers. I also love the variety of reports available. #### Cons I don't have much dislikes currently. I think it would be cool to have employees able to clock in and out on the app. Other than that I'm not sure that i can think of anything off the top of my head. #### Vendor response Hi Lauren, Thank you for your glowing review of Phorest. We are delighted to hear that you are happy with Phorest and that our software is helping you to grow your business and streamline your operations. Regards, Casey O'Halloran Marketing Executive Replied September 2025 --- ### Phorest Review - Overall rating: 5/5 - Reviewer: Christy B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience. Very happy with Phorest #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, consistent support, consistent updates to accommodate users #### Cons Marketing templates is little bit limited #### Vendor response Hi Christy, Thank you for your review of Phorest. It means the world to us that owners like you are happy with Phorest and that it is helping you to grow your business and make your life easier. Regards, Robert Sheehan. Head of Sales & Marketing Replied December 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/salon/phorest-profile/reviews/?page=2) --- Phorest Reviews, Pros and Cons - 2026 Software Advice