About Salon Iris

Salon Iris features all-in-one cloud-based or on-premise software solutions suitable for booth renters to multi-location hair and nail salons. With mobile and tablet apps, remote access and a custom website with online booking options and client login portal, Salon Iris allows salons to track clients and client notes, client service and purchase history, manage appointments, maintain product inventories, manage employee schedules, process payroll, and market services.

The solution features automated text message appointment reminders and confirmations, QuickBooks integration, Facebook appointment booking options, POS, automated email marketing and more. Integrated credit card processing options allow for offering clients memberships and packages, loyalty prog...


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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

205 Reviews of Salon Iris

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(135)

135

4 stars

(47)

47

3 stars

(12)

12

2 stars

(3)

3

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 205 results

October 2017

Autumn from Seasons Salon and Day Spa

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

We've been partnered with Salon Iris for 9yrs now and Love everything about the software. Easy to us

Scheduling, details, customer service. Organizations

Pros

Easy to use, customizable, easy to teach, detailed, always improving, reports, user friendly , online scheduling.

Cons

The app costs extra money, updates we've lost data, doesn't have copy and paste option for appointments Anymore

June 2020

Margret from Headlines

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Great program!

I love being able to book appointments for my hairstyling business from anywhere. No more carrying a book with me!

Pros

I really like using this program. It's very easy to use and was easy to set up! Even if you aren't tech savvy it still isn't an issue.

Cons

I don't like the fact the the price is in USD, and fluctuates with the $. I'm in Canada so it's a little pricey.

Reasons for Choosing Salon Iris

Seemed easier to work with and customer support was fantastic!

August 2020

Savannah from Cosmetics

Company Size: 2-10 employees

Industry: Cosmetics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Hair salon software

Customer support is easily obtained when there is a problem, I just think that tasks which should be simple and quick, can take longer than they should because of unnecessary steps.

Pros

Salon iris is good for basic tasks a hair salon requires to manage appointments. It is relatively user friendly.

Cons

I think some improvements could be made when it comes to some of the features the software provides, such as managing the cash drawer, online booking, and wait list. There seem to be many unnecessary steps required to complete a simple task. This takes extra time, and time is very valuable.

February 2019

Nikki from Hair Extensions by Nikki

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

February 2019

Been using salon iris 7 years

Overall I don't like salon iris and the only reason i havent switched to someone else is because they make it impossible to use the exported client file. So now im going to switch anyway and just type in my clients manually.

Pros

+The scheduling feature is on point. All of the options you need. The appointments drag easily. +Lots of reports to choose from

Cons

-Exporting clients is in a weird format and messes up, making it near impossible to leave salon iris -Your main computer has to be on with the program running in order to sign on to the mobile app. Ridiculous. -It only works with windows. In order to make it work with mac you have to download a program like parallels which takes up way too much space on the computer -If you want anything extra besides scheduling, for example: emailing clients, texting clients, etc.. they charge you like crazy. Seems money hungry -The company they require you to sign up with in order to accept credit cards through the program is ridiculously expensive and has horrible ratings online -It's more expensive than other alternatives that compare

Response from DaySmart Software

Replied March 2019

We are sorry to hear that you're unhappy with your purchase. A few clarifications on your "Cons": Windows is one platform on which we offer this service. Thousands use our cloud platform which allows for native Mac access. We have two card processors integrated with our systems and neither of them are required, nor are either of them "ridiculously expensive". Your main point seems to be data export, a simple process that any of our Support staff could walk you through. Salon Iris exports your entire client list to a text tab delimited file which can be easily imported into Excel for viewing purposes. It does "look weird" in text format but once loaded into Excel it is very easy to view. Open Excel and click and drag the file into Excel. You can also run a Client Report within the software that exports to Excel. Chose that option under Tools Export.

June 2020

Allison from Locks & Lashes

Company Size: 2-10 employees

Industry: Cosmetics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

We love Salon Iris!

Our experience with Salon Iris has been really great, with expanding to multiple stylists it has been very easy transforming to online booking since we do not have a receptionist.

Pros

My team and myself love salon Iris and the features that provides. We most importantly love that it automatically sends out reminders to clients at the time of booking. It also makes it really easy as a owner that I can make appointments from my phone for not just myself that all of my employees.

Cons

While Salon Iris does have most features we like there are a few features that it is missing. For example, we would like to be able to go in and re-send text messages and see what text messages were sent. We would also like the option that if someone is booking a service with multiple people in the salon we would be able to book that all at one time instead of having to go make the appointment separately with each person. Lastly, when checking out it would be nice to have a way to edit the transaction instead of needing to completely void out the transaction if cash is accidentally hit instead of card.

Reasons for Choosing Salon Iris

Price and customer support were big qualifiers for why I chose salon Iris.