About Salon Iris


Salon Iris features all-in-one cloud-based or on-premise software solutions suitable for booth renters to multi-location hair and nail salons. With mobile and tablet apps, remote access and a custom website with online booking options and client login portal, Salon Iris allows salons to track clients and client notes, client service and purchase history, manage appointments, maintain product inventories, manage employee schedules, process payroll, and market services.

The solution features automated text message appointment reminders and confirmations, QuickBooks integration, Facebook appointment booking options, POS, automated email marketing and more. Integrated credit card processing options allow for offering clients memberships and packages, loyalty programs and the ability to accept online booking deposits and no-show fees.

Salon Iris is available with monthly subscription pricing and offers in-house, US-based phone and email support and live online chat support. Real-time on-boarding training is included with desktop subscriptions as well as data transfer options.



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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

104 Reviews of Salon Iris

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(78)

4 stars

(12)

3 stars

(8)

2 stars

(2)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 104 reviews

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November 2018

Priscilla from Pure indulgence

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Must have

Keeping stock take, showing everyones clients on 1 screen is a bonus so ithers know when they are free of busy. Keeping a record of the sales and transactions.

Pros

Super easy to use, adding clients changing times, paying for the service it all runs smoothly. I like how it keeps track throught the day, showing late customers no shows and then checking them in when they arrive. Keeping track of products on the system so you know how many you have left if your not so good at stock counting all the time. Just a really easy simple to use nice looking programe.

Cons

It is a little expensive but once you have it you wont look back. I cant say i have anything that im unhappy about with this programe.

May 2014

Vivian from Va Nail Salon

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

2 of 5

May 2014

Follow up review

I reviewed this item several years ago. I just wanted to update to clients looking or salon software. Salon Iris is a great expensive software for those looking for reports, payroll, booking, online booking options and mobile booking. Online booking is $30 extra. Mobile access is $9 per tech extra. To store data in "the cloud" it is $19 extra, get it cause I lost data twice. This is a good overall complete salon booking & POS program if you don't mind paying several hundreds of dollars to upgrade every 2-3 years. They need to upgrade their online booking software with mobile app access for clients and work out the kinks in the mobile app that they started a few years ago based on feedback from actual users. Pros: Very professional system. Marketing options. Free email & text reminders that you can edit. Multiple up to three services to book at one time online, not many software systems offer that. Great record options for sales, inventory and payroll. Somewhat easy to use online booking. Offers resource options to avoid double booking equipment/rooms. Offers POS options like a register. It will take a while to learn the system but they offer easy instructions and videos to learn how to use each service. The online booking option offers a nice website. They give an option to pay monthly for their software with a key you must enter monthly. Cons: Can't delete mobile appointments. Purchasing the system does not end after the buy. After purchasing the system I have paid $500-800 to upgrade twice since my original purchase in 2008. I did not pay for the last upgrade a few years ago. Upgrades can crash an old computer so you must use an updated computer for this software. The online booking website has not been updated/upgraded for over 8 years. Double books appointments when booking online. The company offers limited assistance until it's "upgrading time". Then you must pay for help and get no more upgrades.

May 2017

John from Vivid Hair Boutique

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

May 2017

4th year using the software that creates intermittent errors in calculating totals on invoices.

Works well as long as you have a system in place to monitor errors and know how to correct the errors. We currently still use the software

Pros

Easy to use and would be fantastic if the software team could resolve a couple of issues we've had.

We still use the software as we are aware of it's flaw and can be easily corrected.

Cons

Salon Iris software occasionally creates errors in calculating totals on tickets (receipts). For example... the last error we found was an invoice that did not include the tax in the total for the client to pay. Instead it showed the tax as a change amount to return to the client. Salon Iris customer support can never recreate the multiple errors we have found and therefore can not send an update to fix the problem.

I suggest current users to check the sales and taxes charged balance with the money collected each day to verify there have been no errors. If you find an error... you can easily correct it be editing the ticket, delete and re-enter a service, product or tip and the software will auto correct it's error.

Also would not produce a report that was request by a government auditor that asked us for a single report to show... invoice no., date, product purchase, service purchase, tax 1 and tax 2 for a specific time period

We are using version 10 and will update once issues have been addressed. Otherwise, we may look for an alternative.

April 2017

Steve from Moxie Style

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

I'm a BIG fan of Salon Iris

I genuinely like the pay-as-you-go model they offer. Features get added without my having to do much and my monthly costs are pretty predictable. The interface is very Windowsy (if that's a word) but there is a LOT of functionality built into Salon iris so I can understand not having the super interfaces I've seen in some other salon solutions - which were easy to use, but didn't do as much. Also, L-O-V-E the customer service people when I do have a question.

Pros

Powerful functionality that runs more than "just my appointment book"

Cons

Interface looks a lot like Microsoft apps, so lots of nested menus to work through

June 2017

Athena from Living elements day spa and salon

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

I love that I have my work schedule in the palm of my hand. I have had excellent customer support.

Convenience of doing business even when I am not home as I live in a small city and bump into client who decide on the fly to book an appointment and I can do that for them .

Pros

That I can sell a gift certificate or book a client to look up a previous purchases any where that I may be .

Cons

I get very annoyed when my WiFi at home gets turned off because I have teenagers and I can not access my program in a perfect world the program would work even without the main computer on ... can this possibly be solved ;)

March 2017

Bruce from Maxim Nails & Day Spa

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Michael Carroll

I am happy to say that I'm glad I selected to use IRIS software to help manage my company over your competitors. Moreover, my partners and I are happy with the support department. We had one bad experienced with a technical support member but when our rep called us back to apologize and spent 1.57 hour to help guide us to better understand the software. Our rep is very patient and took his time walk us through the process of setting up the software and took his time showing us the great things IRIS offers that we didn't know about. Our rep is exactly what Customer Satisfaction truly means. Thank You and please keep up the GREAT job!

Pros

Customers tracking, Taxes, appointment reminders. Many options and features.

Cons

Cash draw opens on credit card purchase and the "comments" on the ticket does not show on the ticket when printed. The "comments" actually important to us and probably to other users.

June 2018

Mendy from Beauty Services

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Overall Salon iris is a blessing

Pros

i have been using salon iris for about 4 years now it has done wonders for me taking me from a pen and paper business to digitizing my appointments,
Customer service is a breeze (most of the time) short hold.

Cons

2 important think i would like to see added to this software and then this will be the best spa software out there
a better online booking
and intake and treatment record option

October 2017

Sarah from New Directions Salon

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2017

I'm overall happy w Salon Iris. Easy to use. It's fairly quick to make an appointment or check etc

Pros

I think the remote access on my phone is the best thing about SI. It's super convenient and makes sense for making appointments theses days. Clients like to message me all hours of the day week.

Cons

I think it may be a good idea to customize the display of the screen. There is quite a few options that we don't use and it would be nice to simplify the view and easier to navigate with less options.

July 2017

Renetta from In Style Salon

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Salon iris is a great product for booking and products. Simple and very user friendly.

Pros

Anyone can book a service once you have information imput into software. If there are mistakes you know when it was entered day and time. Love to text and email reminders. It cuts down on no show appointments or reschedule issues. You can send out email and text special s.

Cons

Little time consuming entering all information. Closing out day was a little hard to figure out for what I needed.

March 2017

Barbara from Classic Cuts Salon

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Best company ever!!!

I am blow away with the customer support from Salon Iris. The politeness of support staff, the patience that they have show with me and my staff getting our new Salon Iris system up and going , all has been incredible. I want to especially thank our personal support person , . (yes you get a PERSONAL support person), he continually goes out of his way to call and check on us, to see how things are going, and if we need any assistance. All staff are the most polite and kind company members I have ever had the pleasure to work with. We love our software, and are finding more and more great reports and features that we never had in the past. Using our phones for Remote booking of appointments in our small town is great, and super easy feature to use. From the client ticket you are able to Drag and move appointments on the main screen, edit clients information, see a full month to month calander to the left side of the screen ,. From staff page you can change prices charged for each stylist , change time for each stylist for each service with a few clicks. Also able to change the width of each staff members column so you can see all your staff on one screen without having to scroll. Staff scheduled hours is so easy to enter, and so easy to adjust.. even months in advanced. Back office and totals are so easy, I can see with one click all the totals for the day, and even broken down by the exact service or product purchased . We are learning more new features everyday, and all sooooo easy to use, this system has surpassed all my expectations and more! YOU ROCK SALON IRIS!!!!

February 2017

Melanie from Breckenridge Hair Company

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

I have my own customer support person!

Salon Iris is easy to use and does everything! I always need support and it's great to have David! He has been assigned our company so I always have the same person! He knows our salon and people and the things we are working on. He is amazing! My favorite part of salon iris!

Pros

This program does everything!!!

Cons

The inventory... boo! If you ring up something to check the price it still takes it out of inventory even if you void it off.

March 2017

Matilda from First Class Stylin

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Best customer support and service!

I was having problems with my computer as it is old and I am planning to replace it. On several occasions I called to get my program running and even though it took a long time I was given the best service and made to feel my problem was important.

Pros

It takes care of all my business needs. The training on how to use the program.

Cons

The pricing for it.

October 2017

Dayna from Retreat Spa & Salon

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

1 of 5

Functionality

5 of 5

October 2017

It's very convenient.

Daily access to my schedule. On the minute ability to add another item on the ticket.

Pros

I like the easy access to my schedule and clients ticket. The daily access is very convenient. I like being able to add services to my ticket.

Cons

I would like to be able to view the history of the client while still in the appointment book screen.

February 2019

Nikki from Hair Extensions by Nikki

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

February 2019

Been using salon iris 7 years

Overall I don't like salon iris and the only reason i havent switched to someone else is because they make it impossible to use the exported client file. So now im going to switch anyway and just type in my clients manually.

Pros

+The scheduling feature is on point. All of the options you need. The appointments drag easily.
+Lots of reports to choose from

Cons

-Exporting clients is in a weird format and messes up, making it near impossible to leave salon iris
-Your main computer has to be on with the program running in order to sign on to the mobile app. Ridiculous.
-It only works with windows. In order to make it work with mac you have to download a program like parallels which takes up way too much space on the computer
-If you want anything extra besides scheduling, for example: emailing clients, texting clients, etc.. they charge you like crazy. Seems money hungry
-The company they require you to sign up with in order to accept credit cards through the program is ridiculously expensive and has horrible ratings online
-It's more expensive than other alternatives that compare

February 2017

Jodi from Blush salon

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Billing issue

Michael was extremely helpful ! He assessed my issue and fixed it immediately and went steps further to prevent it from happening again . He is an asset to your company and turned a bad situation Into a great outcome and reduced my stress considerably . I was very grateful to be working with him today .

Pros

Easy to navigate and very helpful support

Cons

Not open on weekends

March 2017

Michelle from R Salon and Spa

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Amazing customer support

We have been using Salon Iris for the last nine years and we just upgraded our system to online booking! We really love the user-friendly salon program and the customer support we get when we have questions. Rep has been a pleasure to work with when I have any problems! He is very knowledgeable and has really been so helpful!

Pros

Very easy to navigate and use.

July 2017

Kerry from Kerry's Skincare

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

July 2017

Great experience and outstanding customer service

I wouldn't want to run my business without it.. love the automatic text and email reminders to clients for appointments..

Pros

Easy to use even for the technically challenged. When I have had issues (usually caused by me) they were quickly and efficiently handled with a phone call to customer service.

June 2017

jenepher from about face

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Great! Such an easy software to use.

Clients love the email notifications and reminders. They also love that I can look up their client history and they don't have to remember a lipstick or foundation shade

Pros

I've used Salon iris for over 7yrs. Love the latest version. Seems like things that were needed are there and the kinks have been worked out

October 2017

Autumn from Seasons Salon and Day Spa

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

We've been partnered with Salon Iris for 9yrs now and Love everything about the software. Easy to us

Scheduling, details, customer service. Organizations

Pros

Easy to use, customizable, easy to teach, detailed, always improving, reports, user friendly , online scheduling.

Cons

The app costs extra money, updates we've lost data, doesn't have copy and paste option for appointments Anymore

October 2017

Kim from Volume Salon

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Very easy to use

Pros

Able to keep track of my schedule easily. Can check my schedule and am able to book appointments anywhere and anytime day or night.

Cons

When our internet at the salon is down. We can't use the app. I feel it should work whenever with the app on our phones