Salon Tracker reports
Supported Operating System(s):
Web browser (OS agnostic)About Salon Tracker
Salon Tracker is designed to help hair and beauty salons, tanning centers and spas handle appointments, payments, client records and more. It allows administrators to directly accept booking requests from websites or Facebook pages and automatically update booking details across built-in calendars.
Features of Sales Tracker include stock management, client records, graphical charts, custom reports, no-show alerts, commission management and more. The point of sale (POS) system enables employees to process online payments, track inventories and maintain customer relationships. It enables organizations to collect and store customer details such as birthdays, photos, appointment preferences, purchase history and more on a centralized platform.
<...50 Reviews of Salon Tracker
Average User Ratings
Overall
4.62 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
September 2018
Ogun from TANNING POINT LTD
Verified Reviewer
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Outstanding
Its secure, its safe. You have full control of what staff do in the salon, reduces theft.
Pros
The software is very simple and easy to usw, support available when requiered
Cons
Theres nothing that i dislike about the software.
February 2020
Anna from Soleil Tanning Studio
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2020
Amazing Team
I moved over to Salon Tracker from other software. The whole migration process to SalonTracker was seamless, the tech team took over and migrated our customers on to Salon Tracker in no time at all. Everything about Salon Tracker has been amazing. The support my team and I have had from [SENSITIVE CONTENT HIDDEN] is second to none, [SENSITIVE CONTENT HIDDEN] has been there, every step of the way. We have made endless calls to her. She has always been on hand to help, nothing is too much trouble for [SENSITIVE CONTENT HIDDEN]. The remote access is great, the Salon Tracker team take over and set everything up for you, packages, prices, products. Thank you for making the change over so easy. 100 percent recommend Salon Tracker and their amazing team! Soleil Tanning Studio, Coventry
Pros
Salon Tracker is a very easy to use system.
Cons
We use petty cash sometimes, there is no petty cash button, basic cash up
Reasons for Choosing Salon Tracker
In England, looked organised, easy to get hold of. good reviews.
Reasons for Switching to Salon Tracker
Epos had tanning app, but it was extremely basic, and was holding us back.
April 2018
Lucy from Lucy Potter Hair and Beauty
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
3.0
Functionality
3.0
April 2018
very good
the clients like the text message reminder when it is correct that is
Pros
I find the customer service very helpful when there is a problem. There were a lot of things about the system that were not very easy to use when comparing it to shortcuts which I used to use, but the team have modified the system to make it a little easier
Cons
we have come across a lot of problems with the system. clients have been sent text message reminders that are wrong. You cant get individual stylist end of day sheets, my staff are self employed and the only way they can see what they have made on a certain day is by printing everyones end of day which people do not want other members of staff seeing their income.
June 2021
Denise from MMV Nails, Beauty & Tanning Limited
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Customer support
5.0
Functionality
5.0
June 2021
MMV Nails
Once trained on the system - which takes a while to master, it has been so valuable in our business of hairdressers, beauty and tanning. The system encompasses all of these aspects and diaries and staff are so easy to keep track of.
Pros
Booking clients in is so easy. Booking sunbeds and controlling them from Salon Tracker is so easily integrated to the Sunbeds T Max Controller. Reports can be easily gathered, this gives an insight to staff, products, and income generated. Support is available and the staff are amazing and extremely knowledgeable.
Cons
Not too easy to learn the different aspects of all the elements within the system. It took a while, however support is amazing. A few teething problems with elements not working properly, but the helpline sort this out in no time.
April 2018
Karen from Bladez hair and beauty salon
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
April 2018
Easy software to use, excellent customer service
Pros
Easy to navigate around the system for both staff and management. Text reminders are brilliant for clients and have reduced no shoes!
Cons
You need to put in all you services individually and then can't delete old services or if prices change you also then need to add them again unless I'm doing things incorrect?
Response from Salon Tracker
Replied April 2018
Hi Karen, Thank you for your kind review and we're very glad that you and your staff find the system easy to use for your salon management! Just wanted to run over the altering of prices, you can actually edit your current services to update the pricing and also alter these for clients at transaction level as well, which should make things a little easier rather than having to re-add the service. We are happy to arrange a bit of training to show you how to do this if you have some availability? Please email info@salontracker.co.uk with a suitable time and we will be in touch! Many Thanks, Salon Tracker Team
