Its secure, its safe. You have full control of what staff do in the salon, reduces theft.

The software is very simple and easy to usw, support available when requiered

Theres nothing that i dislike about the software.

Overall I've been so impressed with salon tracker. It's got everything ive needed to set up my tanning business. Im amazed everyday by how well it integrates with my tmax, card reader and much more. It's enabled us to provide a quick, seamless and professional customer experience. Being able to operate the whole studio from salon tracker really is great.

Operating our sunbeds using Salon Tracker is super quick, easy, professional and seamless. Equally the thumbprint and card reader integrations are fantastic and make for seamless transactions. Customer support on hand and remote connect is great.

I feel like this software has room for some improvement to be even better . Examples include:- clearer/larger user interfaces for easy info input. Sometimes it can look very overwhelming and complicated to less experienced members of staff.- integrations with our personal website so bookings could also be made on there and pulled through to the calender- feature where you can mark deposits as not yet paid(eg if a customer comes in with cash later) without having to cancel them off - sometimes some members of staff with customer support didnt seem to know what they're doing and when ive spoken to other people theyve been much more helpful and really great. Sometimes it feels like the person im speaking to isnt 100% familiar with how to do everything.

the clients like the text message reminder when it is correct that is

I find the customer service very helpful when there is a problem. There were a lot of things about the system that were not very easy to use when comparing it to shortcuts which I used to use, but the team have modified the system to make it a little easier

we have come across a lot of problems with the system. clients have been sent text message reminders that are wrong. You cant get individual stylist end of day sheets, my staff are self employed and the only way they can see what they have made on a certain day is by printing everyones end of day which people do not want other members of staff seeing their income.

I moved over to Salon Tracker from other software. The whole migration process to SalonTracker was seamless, the tech team took over and migrated our customers on to Salon Tracker in no time at all. Everything about Salon Tracker has been amazing. The support my team and I have had from [SENSITIVE CONTENT HIDDEN] is second to none, [SENSITIVE CONTENT HIDDEN] has been there, every step of the way. We have made endless calls to her. She has always been on hand to help, nothing is too much trouble for [SENSITIVE CONTENT HIDDEN]. The remote access is great, the Salon Tracker team take over and set everything up for you, packages, prices, products. Thank you for making the change over so easy. 100 percent recommend Salon Tracker and their amazing team! Soleil Tanning Studio, Coventry

Salon Tracker is a very easy to use system.

We use petty cash sometimes, there is no petty cash button, basic cash up

So happy I decided to go with salon tracker. The whole system works great for our tanning salon. Customer service team are super friendly and always helpful. I do t think I could run the salon efficiently without this system in place. Saves time and money having a system in place with great reporting features. Highly recommend!

Easy to use, fantastic reporting facilities and overall picture on how the salon is performing. Certainly helps to accurately report peak times and customer trends. Customer service from salon tracker is first class and always friendly

I can honestly say that I haven’t had any bad experiences with this system. I’m not over confident with computers, but this program and system is so easy to use, I really can’t find any fault

Easy to navigate around the system for both staff and management. Text reminders are brilliant for clients and have reduced no shoes!

You need to put in all you services individually and then can't delete old services or if prices change you also then need to add them again unless I'm doing things incorrect?

Everything is one place. Options of adding Nails, and treatments. I like that I can incorporate the TMAX and track minutes via the software.

It freezes often and is quite slow to start. When on the staff account using the TMAX system, it doesnt give me (the administrator) the option to remove the 'unconfirm' button for customers using the sunbeds. I would like this to avoid staff using minutes and deleting then.

So many benefits to having Salon tracker in our Salon. Things are more organised, I can keep track of stock, sales & marketing campaigns all in the same place. The team at Salon tracker are always done helpful and don’t ever seem fazed when I first set up and was constantly calling with queries or advice. Lovely customer service!

Very easy to use. Love the marketing module which allows you to text customers with offers etc.

Would like to be able to text individuals off the system for example if they have left something behind

Fantastic service by [SENSITIVE CONTENT HIDDEN], helped me with setup on a new machine and encountered many issues and the girls took it upon themselves to take responsibility of the task and made sure it was all working correctly and also were very thorough in making sure we were comfortable with all features and services available.

Ease of use and very straightforward to manage

Nothing a great system and service very easy to use and would recommend

Still learning but getting there

The software is easy to update and navigate

It cant integrate with facebook unless you have 2000 likes

Easy to get hold of somebody during working hours but if something goes wrong outside of these hours you are a bit stuck

It’s is easy to use once you know how and it is very easy to book in our sunbed customers and keep track of their usage and purchases

It can crash or freeze from time to time

Good overall experience. They sort problems quickly (but obviously not available weekends) absolutely brilliant during lockdown with the suspension of our account payment. And again was there to get us back open again and 3 months reduced on our monthly payments. This has been a god send as we has a tanning business have missed out on our very busy months.

it is easy to use and we can always get good help if we need it

We are open 7 days but we can't get help on weekends which can be troublesome. We can't do a booking system (needed one after re opening after covid)as we need all customers emails. Wish it could be done another way.good

Once trained on the system - which takes a while to master, it has been so valuable in our business of hairdressers, beauty and tanning. The system encompasses all of these aspects and diaries and staff are so easy to keep track of.

Booking clients in is so easy. Booking sunbeds and controlling them from Salon Tracker is so easily integrated to the Sunbeds T Max Controller. Reports can be easily gathered, this gives an insight to staff, products, and income generated. Support is available and the staff are amazing and extremely knowledgeable.

Not too easy to learn the different aspects of all the elements within the system. It took a while, however support is amazing. A few teething problems with elements not working properly, but the helpline sort this out in no time.

Company itself is great, great customer service and setup help

Able to track sunbed courses and minutes

The cost is very high compared to other salon software. I use it because I can’t find an alternative that tracks sunbed minutes/courses easily

Good

The ease of booking clients in, display looks good too.

Customers cannot text back to the messages we send.

The ease of customer records for treatments and courses. During the COVID drama they couldn’t have been more helpful with pausing subscriptions and the a discount when we were able to re-open. Excellent customer service in challenging times.

The ease of use. Great features like fingerprint recognition. Bookings.

Nothing so far. Not had any major issues

Simple to implement in initial development of business. Cost effective. Options to add certain features

Basic features. Simple to train on. Always developing software. Customisation of reports available

Technical issues Development still needed to get a salons basic operational features. Technical support only easily accessible mon- Fri 9-5pm

We have been using Salon Tracker since we opened our new Tanning Shop. Its a great way to provide your customers with best experience. Your customer can buy anything from 3 Minutes to over a hundred minutes. The customer can be book in in just a few seconds, and they are ready to use the Tanning Bed. From our point of view we have good financial control

ease of use, good control, easer for customer

Not much

All in all a good system and very helpful

The software is a user friendly management system with great features and easily changeable features.i have been very impressed with there customer service and help feature. being new to the beauty sector they helped me learn the system and run my business smoothly

There is one feature that they should incorporate in there system. when the app is downloaded they should include a employee login in which they can create booking and send them automatically to the salon/shop so the salon can receive booking remotely from there employees

The overall experience with salon tracker has been very positive i would recommend to other buissnesses.

The software is easy to use. The customer service is brilliant. They are there to help anytime. The reports part of the software is brilliant to see where your buissness is doing well and where you need to work on.

There is not many cons to the software. Somtimes out fingerscanner doesnt pick up the fingerprint straight away but that is seperate hardware not the software.

We used to use a paper card system before moving to salon tracker, so it’s move out lives a lot easier and business more efficient and professional

The ease of use, everything is really simple so doesn’t take long to train new members of staff

Can’t fault it, there’s no improvement a I can think of.

A good all round product for your Salon

The software is really easy to use. The reporting system is very helpful and offers great choice when you need to look at specific areas of the business.

The cost is a little on the high side for a small business.

I have been using Salon Tracker in my Salon for several years now. We use it for Hair, Beauty and Sunbeams. Works really well. Simple to use. There is always someone at other end of phone also if any problems occur

Ease of use

Need to be able to add gift cards onto system & Deposit accounts for clients for pay in advance

I love salon tracker would never go back to paper cards, I love the fact you can go right back to all the history from when a customer signed up

It is very easy to use, also any problems your straight on hand to solve the problems, also a professional service

Still lots to learn but that's down to having time myself and if there are any problems over the weekend it is difficult to solve problems

Overall an easy and useful system but not without its issues. However customer support is great staff are patient and friendly. Our main issue is that Saturday is our busiest day and if we have any issues we cannot contact anyone until Monday.

Ease of use and great support

No support on Saturdays