SalonIQ appointment calendar
Supported Operating System(s):
Web browser (OS agnostic)About SalonIQ
SalonIQ is a salon management solution that helps businesses track brand reputation, handle scheduling, monitor referrals and more on a centralized platform. The team engagement tool allows supervisors to set key performance indicators (KPIs), track leaves and automatically send performance review notifications on a daily, weekly and monthly basis.
SalonIQ's marketing module enables staff members to send booking reminders, track customer journies, generate promotional emails and distribute loyalty points. Managers can use the team dashboard to monitor daily bookings based on stylists and requested services. With the global client database, team members can create customer profiles with information, such as membership number, name, address and photo. Additiona...
98 Reviews of SalonIQ
Average User Ratings
Overall
4.69 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
December 2019
Leon from Consumer Services
Verified Reviewer
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Innovate Salon Managment Software
It is the best value for money software on the market with a very personal service.
Pros
It is accessible wherever I go from my laptop and mobile devices, easy to navigate and understand.
Cons
There is not a desktop version when the internet/server is down
Reasons for Choosing SalonIQ
Phorest is selling too hard
Reasons for Switching to SalonIQ
Shortcuts is an archaic company that does not listen to its customers or adapt to a changing business environment. They are more than twice the price of SaloniQ
December 2019
Theresa from Natural you Beauty by Theresa
Company Size: 1 employee
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2019
Salon Iq feedback
I had a few teething errors human my end, the team are very patient at sorting it out. Good on going ascess to training when you forget things.
Pros
It's easy and self explanatory to work your way around. I like that I have ascess to my client records cards at the touch of a button.
Cons
Other than having to go onto the hub for somethings it's easy to use
Reasons for Choosing SalonIQ
Good value for money Client cards online and easy of use
Response from Intelligent Salon Software
Replied December 2019
Thankyou Theresa , more great features on their way in the new year :)
January 2019
James from Pokito Limited
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
January 2019
A comprehensive package, but slow and not always intuitive
It's been OK. Support is pretty helpful, but chat response is often slow or not there. Easier on the phone.
Pros
Highly configurable, generally easy to use, online access is good, a range of useful additional services (such as marketing emails).
Cons
Can be very slow. Sometimes gives up when generating reports. Menus are confusing. Online booking/payment component is very dated and lacks configurability.
Response from Intelligent Salon Software
Replied January 2019
Thank you for your review James. It's great to hear you liking the configurability , ease of use of the system and our marketing features. We are continuously monitoring the speed of our response time on support calls and chats. Any methods that can be implemented to make this more of an immediate experience for our customers will be put into place.
July 2020
Jennifer from Identity
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Life saver!
Fantastic, from introduction, to training, to Facebook group, support chat, everything. Amazing company.
Pros
This intuitive software is an absolute must for salons in todays society and has been a godsend during lockdown and Covid-19. I honestly don't know how we would have coped without it! Life is so simple using it and it has made our business function so much more professionally. I have even been able to start online bookings, so amazing which frees us up to work. And support is also fantastic, the team are like a family and nothing is too much trouble, in fact if something is missing that you think would benefit the system they create it! And all for a third of there competitors. Love SALONIQ
Cons
There are 2 versions not all features are on both systems, its not a big deal because its easy to switch between the two but it would be good if just one version exists.
Reasons for Choosing SalonIQ
Price, functionality, friendliness of company
September 2018
Andrew from Christies Hair Designers Ltd
Verified Reviewer
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
So simple
Really positive, support is excellent, it's the ease of use that's the bonus. We've been able to manage out salon better and seen our business grow because of it.
Pros
Easy to use and train your staff on. Cloud based so no worry about having to back up your data onto a USB stick every nighf
Cons
Needs a bit more integration with other software but overall really good
Response from Intelligent Salon Software
Replied September 2018
Hi Andrew , thanks so much for your review. We pride ourselves on having the most integration on the market from Treatwell, Boom text, 2Way text, SalonSpy, Salon Guru,Payment sense credit cards,Stock app, app store downloadable booking app,Gappt booking app to Stripe online payments to name a few.Let us know which software you need integration with and we will see if we can make that happen for you
