About SalonIQ

SalonIQ is a salon management solution that helps businesses track brand reputation, handle scheduling, monitor referrals and more on a centralized platform. The team engagement tool allows supervisors to set key performance indicators (KPIs), track leaves and automatically send performance review notifications on a daily, weekly and monthly basis.

SalonIQ's marketing module enables staff members to send booking reminders, track customer journies, generate promotional emails and distribute loyalty points. Managers can use the team dashboard to monitor daily bookings based on stylists and requested services. With the global client database, team members can create customer profiles with information, such as membership number, name, address and photo. Additiona...


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Supported Operating System(s):

Web browser (OS agnostic)

98 Reviews of SalonIQ

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(76)

76

4 stars

(16)

16

3 stars

(5)

5

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 98 results

December 2019

Leon from Consumer Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Innovate Salon Managment Software

It is the best value for money software on the market with a very personal service.

Pros

It is accessible wherever I go from my laptop and mobile devices, easy to navigate and understand.

Cons

There is not a desktop version when the internet/server is down

Reasons for Choosing SalonIQ

Phorest is selling too hard

Reasons for Switching to SalonIQ

Shortcuts is an archaic company that does not listen to its customers or adapt to a changing business environment. They are more than twice the price of SaloniQ

December 2019

Theresa from Natural you Beauty by Theresa

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2019

Salon Iq feedback

I had a few teething errors human my end, the team are very patient at sorting it out. Good on going ascess to training when you forget things.

Pros

It's easy and self explanatory to work your way around. I like that I have ascess to my client records cards at the touch of a button.

Cons

Other than having to go onto the hub for somethings it's easy to use

Reasons for Choosing SalonIQ

Good value for money Client cards online and easy of use

Response from Intelligent Salon Software

Replied December 2019

Thankyou Theresa , more great features on their way in the new year :)

January 2019

James from Pokito Limited

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

January 2019

A comprehensive package, but slow and not always intuitive

It's been OK. Support is pretty helpful, but chat response is often slow or not there. Easier on the phone.

Pros

Highly configurable, generally easy to use, online access is good, a range of useful additional services (such as marketing emails).

Cons

Can be very slow. Sometimes gives up when generating reports. Menus are confusing. Online booking/payment component is very dated and lacks configurability.

Response from Intelligent Salon Software

Replied January 2019

Thank you for your review James. It's great to hear you liking the configurability , ease of use of the system and our marketing features. We are continuously monitoring the speed of our response time on support calls and chats. Any methods that can be implemented to make this more of an immediate experience for our customers will be put into place.

July 2020

Jennifer from Identity

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Life saver!

Fantastic, from introduction, to training, to Facebook group, support chat, everything. Amazing company.

Pros

This intuitive software is an absolute must for salons in todays society and has been a godsend during lockdown and Covid-19. I honestly don't know how we would have coped without it! Life is so simple using it and it has made our business function so much more professionally. I have even been able to start online bookings, so amazing which frees us up to work. And support is also fantastic, the team are like a family and nothing is too much trouble, in fact if something is missing that you think would benefit the system they create it! And all for a third of there competitors. Love SALONIQ

Cons

There are 2 versions not all features are on both systems, its not a big deal because its easy to switch between the two but it would be good if just one version exists.

Reasons for Choosing SalonIQ

Price, functionality, friendliness of company

September 2018

Andrew from Christies Hair Designers Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

So simple

Really positive, support is excellent, it's the ease of use that's the bonus. We've been able to manage out salon better and seen our business grow because of it.

Pros

Easy to use and train your staff on. Cloud based so no worry about having to back up your data onto a USB stick every nighf

Cons

Needs a bit more integration with other software but overall really good

Response from Intelligent Salon Software

Replied September 2018

Hi Andrew , thanks so much for your review. We pride ourselves on having the most integration on the market from Treatwell, Boom text, 2Way text, SalonSpy, Salon Guru,Payment sense credit cards,Stock app, app store downloadable booking app,Gappt booking app to Stripe online payments to name a few.Let us know which software you need integration with and we will see if we can make that happen for you