I am a professional in hairdresser and I highly recommend this booking system. easy to custom or to use. It does what you looking for. Vincent hair passion.

Should be able to have more pictures, it is limited to 4 on the venue. And please if you could add some pictures for each services would be fantastic!

Love love love fresha! I'm not paying an arm and a leg and the people that work at fresha genuinely care about you and want to make your business grow. These are Canadian locals that want to help Canadian businesses. I recommend fresha to everyone who needs a booking software... They are just that great I want to support them like they support small businesses!

I'm somebody who has difficulty just using Google sometimes. Fresha is so easy to set up and use, everything is straightforward and uncomplicated. They're booking software is free to use and when you get their POS machine, and you will want to, you don't pay a monthly fee, just a tiny percent (like 2.6% or something close to it) on purchases made only with the POS machine.

There's nothing that I dislike but one suggestion I would make would be with the cancellation policy, I wish there was a way that you could make it so that you could pick and cost different parts of each tier of the cancellation policy.. something light like if they rebook or cancel 24 hours before their appointment there is no penalty but a no-show gets charged 50% of what their bill was going to be.

A customer saved via the Fresha app can only delete their visit from the app so that the salon is not charged with the transaction! but if the salon does it, even though the client's visit has not taken place, the salon pays a fee! This is a blatant FRAUD!!!!!! Don't use this app!!!

Nothing nothing nothing nothing at all!!!!!

Really bad customer service and rude !!!!!!

It was a terrible transition and we received little customer support. Our clients have rejected the software, people really hated the experience during the transition. I think maybe if you're starting fresh, it would be a good solution - but for an established business? Skip it. I'm going back to mangomint.

I was drawn in by the supposed "free" price and the integrations with Google and Facebook booking. I liked that my clients were able to buy packages online as well.

We are getting complaints from many clients about the amount of notifications they are receiving. One of our clients told us she received 4 reminders yesterday all within half an hour, and 2 today. Clients are also complaining that they are receiving excessive reminders about completing their intake forms through Fresha. Our clients also dislike the 4-digit verification necessary to charge a card on file. It's extremely inconvenient for both us and our clients that clients can no longer tip from gift cards. Just a bit of feedback for you from our transition: it has been rough. It's been rough on us, it's been rough on my staff, and it's been rough on our clients. The monthly memberships in particular have been extremely frustrating to convert for everyone involved. We have even lost a few long-standing members because of the frustration caused by the transition. I would suggest creating a better process to allow future businesses to transfer these memberships more easily. A feature that would help immensely would be being able to set the renewal date to a date in the future. It would also help a lot if we could manually input credit card details. I understand that the current configuration is more secure, however, it's been a very frustrating process requiring a lot of labor hours, back-and-forth with our clientele, and sustained dedication from my amazing front desk manager, [SENSITIVE CONTENT].

We all have to like customer service! They are so fast at we replying normally within a day if not hours! I have NEVER dealt with anyone rude (I go to them more than I should, I'll just say I'm total computer dumb), and they legit send me step by step instructions with little picture of icons that help me with every step of whatever I need that go around! I LOVE EVERYTHING about this software and I LOVE watching software grow with what the CUSTOMERS are wanting! THAT IS RIGHT THEY LISTEN TO US CUSTOMERS WITH VOTES!!! Just go head and get it, you won't be disappointed, and you can thank me later! SERIOUSLY go ahead.....your seconds away from so much stress taken off of you by software you can actually understand, let alone your clients will LOVE the conformation text, a day before text, and I have mine set to 2 hour before reminder! They LOVE IT TOO!

Absolutely NO CONS! They are working on the software ALL the time! LEGIT, LOOOOOOVE THIS SOFTWARE AND THE BADASS COUSTOMER SERVISE! You're already missing out if you haven't already clicked to sign up!

I made the switch from Mind Body, and within days, my whole team absolutely fell in love with it. Afterwards, my clients have now done the same

The interface for both clients and operators, it's smooth and never glitchy, it's EASY as can be, the price is unbeatable, and the customer service is excellent.... Like a Tesla, this is software that gets BETTER overtime. Can't wait to see where it goes!

Still waiting to find one. I suppose the marketing items could be expanded, but they keep us posted about that which is very nice.

It was easy backend to use and update. It also has a free option

There was a constant issue with clients booking online and it caused confusion for my guests

The Customer Service. Hands down the most outstanding customer service . Fresha is there to answer questions, provide training, assistance and follow through with genuine care and dedication to make your scheduling, on line booking and marketing successful. We are very pleased with the outstanding investment Fresha has brought our Company. The software is very user friendly. Our guests have loved the on line booking upgrade which has increased our sales and made it more convenient our guests to have options and information about the service and treatments that we provide.

We wish we would have launched Fresha Plus sooner.

Loved it!

I love that Fresha is simple and easy to use. Coming from a much more complicated system like MINDBODY, Fresha was so wonderfully easy to figure out and implement. Customer service has always been so kind and responsive and happy to help. I love this software and am So grateful for how they have supported me during the challenges of COVID-19.

I have been with them for a few years so like any software it has been a gradual build with new features. Online processing/sales and gift cards weren’t always a feature but they are so great at listening to the needs of their customers and making upgrades.

Fresha has been very easy for us to use since the day we set up, [SENSITIVE CONTENT HIDDEN] has been so helpful with any queries we have had and been a massive help in implementing the software for our salon. We moved over from another booking system and find that for what we use the software for, Fresha has been much better value for money

It was very easy to set up and navigate. Capturing client details is very beneficial to us and I’m sure this has contributed to our lack of no shows. There are so many options to chose from making it fully customisable to each salon. We can run two salons from the same software which saves a lot of time and clients also find it simple to navigate and book themselves in.

Consultation forms is a huge part of our job and it’s great to be able to send to clients ahead of their appointment, however a lot of clients do not fill these out, even after being reminded, so it would be beneficial to have a feature which enables us to have the client fill out their form on the spot in the salon from our own iPad. When clients book themselves online we have had a few instances of people thinking they have already paid for their appointment as they put their card details in. It would be great if it was explained to them that we only capture these details in case of cancellation or no show.

Good customer service and great features

It's simple and efficient. Has all the features we needed Getting appointments /cancel / no show / selling products / more than one stylist with no extra costs

Sometimes has a slightly delay - 2-3seconds

Fresha is a good software for a sole proprietor. they have weird hidden fees.. It feels sometimes shady when I would've paid a monthly amount. it allowed staff to cash out packages and not cash out the appointment but the appointment would show closed. this caused a lot of lost money.

customer service was great and helpfulclients found it easy to bookdeposits were taken easily

switching to another software was a nightmare everything is wonky.commission was always incorrect but only for a few transactionsa couple times my scheduled deposits were delayed once for a over a week. unreliable.

All businesses need systems, simple systems work best, just the accounting integration. They get that right, they will have an absolute winner

scheduling, invoicing, inventory management and marketing. Has good CRM capabilities

No accounting software integration, tedious/cumbersome CSV export

I have been confused about the fees and how is been charged. But, it's been sorted out and clarified to me.

It's very easy to use Fresha. I like to keep it everything organized.

Sometimes happens that I am confused with some of the features, but it's easy to find out the solution.

Not only do they have great software, but they have an amazing culture. I saw an advertisement for them, commented on my experience with their product, and congratulated them on their exposure and success. They sent me a PERSONAL message. Emoji’s and everything! In response to that comment. They are getting everything right.

This software is very user friendly: Simply organized- Uses basic interfacing structure that makes everything easy to find, allowing us to perform tasks efficiently and easily, and it very easy to train staff. Easy on the eyes- I am a people person, not a technology person. I don’t like the big flashy nonsense, crazy fonts and colors and the disappearing and reappearing functions on some of these “modern” software systems. Those things are great for advertising, not great for integrating business software. Everything is plainly labeled, all your options are programmed in an easy to search dropdown menu, and it doesn’t over stimulated your brain. Good things are built on perfecting the basics, and these guys have just about done it. Takes the load off by enhancing customer service- In the past I have had to take on the time consuming task of sending reminders to each client/customer scheduled personally. As a professional who strives for customer service perfection, knowing that rep sends auto-confirmation and 24 hour reminders relieves a lot of stress. All I have to do is input the correct basic information, then Shedul takes it from there.

Honestly I have not found something negative about using this software. I am not the one who customizes our particular account, I am a user only. However, from a user perspective at least, this software hits all the check marks.

Just wanted to give my feedback to anyone who may be on the fence about upgrading to the paid version of Fresha. I had a call 2 weeks ago about the changes and arranged a face to face call with [SENSITIVE CONTENT HIDDEN] last Friday. I was initially scrambling to look at other systems and went into the meeting with a notepad full of reasons why I didn’t want to upgrade. Don’t get me wrong, I am so grateful to have had a free system for 4+ years but I felt if I had to pay for it I needed it to work for better for my business . [SENSITIVE CONTENT HIDDEN] was incredible, he was so patient with me, helped me work through all my problems (mostly user error) and went through Fresha plus with me. I’m currently using square and switching to Fresha plus terminal will leave me better off, I will pretty much make up the cost of the terminal in a week. The marketing section blew my mind, it’s going to entirely change the way I run my business in the click of a few buttons. The no show protection is going to also make a huge difference in the everyday running of my business. I realised that I have a support person there for whatever I need, any issues I had or have going forward I have a contact from Fresha who is there to help make my business run smoother and more efficiently. [SENSITIVE CONTENT HIDDEN] knowledge of the system is 2nd to none and being a sole trader it’s quite nice knowing I have someone at the back end ready to help. Lean on these people, they are a wealth of knowledge. I highly recommend the upgrade!

It makes my business run more efficiently, at a higher profit and a seamless experience for my clients. Everything about this system just works, the team have done an excellent job.

5 years in and haven't come across anything I don't like yet, their system is constantly evolving and they take feedback and requests from clients VERY seriously (ie. they make the changes needed)

It’s fantastic, have recommended it to many and had some friends sign up over the last few years. You can modify your system to be as simple or complicated as you want to with treatments, services, products, commission for staff, reminders, text or email promotions honestly the perks are endless!

Fresha is a fantastic program and I have been using it now for over 2 years. I have been very happy with the system since moving over from Timely. I have contacted customer service a few times and they have always been amazingly accommodating.

I only have one little bit of feedback, it would be great to be able to select some Treatments being only available on certain days but all in all great program.

Do not trust this company with your credit card!Fresha was free until it wasn't. I started with Fresha when it was free. after building up over 3000 clients on their software, they started makin shady charges to my card. for example, I started asking to store credit card info for NEW clients. but they started charging my existing clients. They claimed it was a glitch in their system. So, I reversed that feature. then, when I restarted capturing CC's, they started charging 20cents per credit card capture. Then They started charging a percentage of charges at check out IF the booking was made through "their marketplace". But a client booked by clicking on my google ad (which already costs a lot), but now they are charging my credit card a ridiculous 20% for that client, claiming it was booked through their market place! Do Not trust Fresha. very shady and dishonest practices.Do Not Trust Fresha. They will use shady tactics to charge your card, and You have absolutely no way to defend yourself.

easy to use, and relatively easy to set up.

1. dishonest about why they charge your credit card2. constantly thinking of new ways to charge you3. Credit cards captured for no shows, frequently say "insufficient funds" and no customer service help, and in some cases say "code sent to client" to allow us to charge for the no show! Just laughable.4. Nickle and diming for everything for their "Free" app, and shady charges

For someone who is looking for a comprehensive, user-friendly, and inexpensive software solution for their business, Fresha is the easy answer. I love how they constantly introduce updates that come directly from their customers’ feedback. I love how they treat you like a real partner every single time you ask for help. I have used quite a few business softwares over the years; and I don’t think any of them comes even close to Fresha in terms of ease of access, value for money, or even detailed reports.

Some features take some time to get introduced. But hey, they’re coming.

Very happy, wouldn’t mind if it was a bit more affordable for people small like me but I’m happy and grateful for having the system for free. I also would like to mention [SENSITIVE CONTENT HIDDEN] the lady assigned for my area for her phone call yesterday, no hard sell at all, just wanting to know me and my view on Fresha and also offered to help me with the system to see what else I could benefit from, [SENSITIVE CONTENT HIDDEN] knows that I can’t afford at the moment the subscription and still was very kind offering to look what else I can do with my free account, was lovely and very pleasant to me. Thank you [SENSITIVE CONTENT HIDDEN] and hope you get this review

I’ve been with Fresha from the beginning, used to be called shedull. I thought it was to good to be true, free for life?! What was the catch I thought? NONE! Yes free! For me the system it’s just amazing, from online bookings, text and email confirmations for clients, costumer service when I have doubts they are fast with solutions and explanations. I don’t use all of the features as I’m happy with what I’ve got, however if I was to grow my business for sure I would sign up for the rest of the features... only can say good things because it’s been very good for me. Highly recommend it.

I can’t fault anything... like I said above I do t use the whole systems fully...

I have been using Shedul as a scheduling tool. This has helped me to be a lot more organised and has prevented me from double booking staff which was happening before. It saves me time when taking bookings because I can see all my staff's bookings for the day on the same screen. I love how easy it is to use and I hope to keep using it for a long time.

- Shedul/Fresha is REALLY easy to use. We are a surf school, not a salon and I was able to adapt it to fit our needs easily. Even staff who are not good with technology were able to log on and easily use this program. I've used many different scheduling programs and this one has been the best for my needs with this company, and definitely the easiest to learn to use. - Adaptable - I was able to set up products mostly as I needed to even though they are not the products the program was intended for. - The software has not crashed the entire time I've been using it. I have had no technical problems with it, which is great!!! - Support - [SENSITIVE CONTENT HIDDEN] from the Shedul team contacted me and asked if I needed any help, or if I had any suggestions or further needs from the software - this was impressive!! - Ease of access - I can be logged on on my computer, phone and my bosses phone all at once with no problems

I'm looking forward to the class feature being added, this will be very helpful for our business. It would be nice to be able to view multiple days and multiple staff at the same time on the calendar but I am happy with how it is currently.

I do not recommend this company. The headache and frustration of dealing with them is too much. If I did not already have my clients set up in their system, I would be switching to something else.

Fresha is easy from a set-up perspective. It’s easy to set up clients, booking appointments, etc. It all goes downhill after that.

I ordered a debit terminal in December 9, 2020. My business was scheduled to be open for business by the new year. There was no sign of my terminal. I emailed. I got a call. The guy had to “review my details” (which were already provided on the application) to see how much I would have to pay for the terminal. Except on the website it says it’s included in the 2.29% plus $0.20 per transaction fees. I’m already very upset at the delay only to hear about these extra costs. We go through the details again and then it’s determined that with my total sales the terminal is free. They’re going to send the terminal right away. This was in early January. It’s now February 3, 2021. I STILL do not have a terminal. I had emailed again in late January and received another call. The manufacturer was behind and if I wanted a machine that didn’t print receipts, it would be shipped that day. Yes, that was fine. Three days later I emailed again to get the tracking number. It still wasn’t shipped!!!! It finally shipped on January 18. It arrived in Lachine, QC in January 25. It’s still sitting there.

Shedul is a deceptive piece of software because it is clean, good-looking, and easy to get started. But it is a terrible option in the long term, unless you plan to be a small business that never grows or you plan to pay someone to manually handle all of your scheduling and business-flow processes forever.

Very easy to setup and use. My staff were able to pick it up right away with minimal learning curve. The online booking system for clients is simple and clean.

No Google Calendar integration = dead end software. You cannot automate *anything* with this software, meaning you will be stuck manually handling everything related to booking for as long as you use this software. This means you will have some serious pain as your business grows. Worse yet, the online booking system is more a marketplace than anything else, making it very simple for your prospective clients to inadvertently end up on a competitor's booking page. Ouch!

Great starter software for small businesses not wanting to break the bank for all the bells and whistles. They were great at listening to what consumers/users wanted and upgraded often to stay with the times and have many options available for all types of businesses needs.

I loved that it was free when I signed up years ago. It didn’t have all the extra features I would have loved, but for the price, it was great to get my business started. I’m sure they have added many more features since then and have an upgraded paid version.

With the free version I had signed up to at the time, you couldn’t send out custom forms and have online booking. I believe this has since changed but was part of the reason I switched to a different booking software.