Shortcuts Software


Shortcuts is a cloud-based software suite that offers groups of modules configured for salons, barbershops, spas and schools. It is suitable for single locations and large chains and offers tools for appointment scheduling, customer relationship management, marketing and more. On-premise deployments are also available for Mac and Windows operating systems.

Appointment management tools allow users to book and view upcoming appointments on a configurable calendar. Clients can schedule appointments online using an appointment-booking module. The booth-rental module is useful for businesses that exhibit at events, and client management tools let users record and store customer information.

Client loyalty programs, gift-card management, email marketing and reporting tools are also available. Other modules include employee management, inventory management, payroll, commissions and a point of sale application.

Perpetual licenses and subscription pricing are offered. iOS and Android apps are also available.

Point of sale
Point of sale

Point of sale

Appointment calendar

Appointment calendar

Online booking

Online booking

Mobile app

Mobile app

Email marketing

Email marketing

Text messaging

Text messaging

Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8



40 Reviews of Shortcuts

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 40 reviews

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Katrina from Shine Hairdressing

Industry:  Salons

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

GRRRRRR 2 step login!!!!!!!

Pros

The simple KPI reports I would really like don't feature on Shortcuts, in an easy to follow area for my staff.

Cons

I REALLY don't like being FORCED to use the two step authentication log in screen, when I'm not even a cloud based user!!!!!!!!!!!!

Review Source

Adam from Illuminate cosmetic medicine

Industry:  Cosmetology

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Bad

Never recommend

Pros

Nothing worked well. Always glitches and terrible online access
9/10 times unable to access
Patient double booking and no help from the staff
Customer service not great and couldn’t care less

Cons

Everything is a hassle
Support is so difficult
Definitely changing that system and would not recommend to anyone

Review Source

Caitlin from SMP

Industry:  Tattoo studios

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Don’t Bother

Don’t do it! Plenty of web-based systems that allow you to cancel at any time with free trial periods. This has been the most upsetting and costly experience.

Pros

It’s a diary, not easily web-based like new online systems, the app is terrible and it doesn’t work well for Mac even though they say it does. I had used it previously at another business and wasn’t too bad. With my own business- After 7 days, I gave up, they are making me pay out a 3 year term.

Cons

Everything. I have had 4 case managers now trying to cancel a system that is not compatible with Mac like they said it was, they don’t care about small business at all.

Review Source
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Ease-of-use

Value for money

Customer support

Functionality

June 2018

Easy to learn and use

It was simply to use and easier to get staff to use it quicker. Training was minimal.

Pros

Features are not as robust as other POS systems, so manuevering around is quite simple. It is easy to learn.

Cons

Features are limited, therefore we cannot get everything running the way we wanted. We had to do some workarounds to get the software where we wanted it to be. Some reports we wanted are not available.

Review Source: Capterra

Siddesh from Marimba Auto

Industry:  Sports and fitness centers

Number of employees:  11-50 employees

Ease-of-use

Functionality

March 2018

Simple and Best

Pros

Its a very simple and best software and very easy to use for even common people and lot of online booking features linking social media.

Cons

It mainly links to the main computer and some issue with it will ruin the whole system, so some improvement is required.

Review Source

ANITA from Beauty Salon

Industry:  Salons

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

February 2018

Disappointed

Please listen to your clients I have just had my licence revoked on my remote access when i needed at the most but not only that they have taken my salon one as well how disgusting as it is paid for i am away visiting a very poorly friend overseas and will probably need to fly home to sort out this mess as my salon cant function properly

Pros

I have not really got a problem with this product. I rarely use in the old days they had an amazing team

Cons

I found it easy to use as a small salon I cant afford all the extra add ons but I have muddled through

Review Source

Debbie from Be beautiful

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Highly recommend

Pros

Easy to use, highly known so lots of new staff already know how to use. Online booking on Facebook and Instagram and marketing are great and I love the consultation forms on my tablet that my customers can sign. Report and manage staff from home and staff have access of their diaries on their phones.

Cons

I'd like more webinars weekly instead of monthly they are good but I would like more of them. It's good to go back over the things that I sometimes forget

Review Source: Capterra

Jamie from Jamie Cope Hair

Ease-of-use

Value for money

Customer support

Functionality

July 2017

simplicity at its best

more clients.

Pros

has to be the text message service. very useful, i find that my clients never miss an appointment when the texts are sent out.

Cons

i cant really fault the system, if i had to i would say that its annoying when clients cant book an appointment via the app once the computer is turned off.

Review Source: Capterra

Ivo from Gravity Salon Professionals

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Simple and easy to use great for everyday running of salon appointment bookings

Pros

once you have it set up you can almost forget about it, the program runs itself without having to work at it daily

Cons

I would like a little more business reports especially on staff performance and product usage. Some of the function for online do not work here in Canada

Review Source: Capterra

Elyse from HAIR Southampton

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Seamless

It does everything i want!

Pros

Anyone can learn it. From computer literate to computer illiterate everyone can get it sorted out. I find it bery easy to use

Review Source: Capterra

Angela from Hair Company of Tarpon Springs

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Detailed and easy to use!

Helps to organize my business

Pros

I love how easy this program is to use, and I love all of the reports available to help me keep my salon running smoothly

Cons

The thing I like least about shortcuts, and it's not really a problem at all is that if my main computer goes down it renders all of my computers useless. I wish there was a way that it could be run remotely without having an on-site main terminal needed

Review Source: Capterra

Kevin from Salon IQ

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Great system!

Easy to customize appointments and services. Online booking is great and different log in securities are a plus.

Pros

Easy to maneuver and customize, the training sessions are great and super helpful, customer support is always quick to respond

Cons

Had issues with the second license that couldn't be worked out. Followed their instructions and spent money to have a direct line installed and it still didn't fix it.

Review Source: Capterra

Kate from Injex Clinics

Ease-of-use

Value for money

Customer support

Functionality

April 2017

AVOID LIKE THE PLAGUE

Absolutely disgusting service. Have not been able to operate properly for over 2 and a half weeks, keep getting told that it's been escalated, but still nothing has happened!

Pros

Great when it works, which is rarely

Cons

Hardly ever runs properly, takes weeks to fix issues, staff are rude.

Review Source: Capterra

Niki from Hint salon

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Employee using shortcuts

The remind texts the system will send out to your customers are nice. Most things are easy to navigate through but can get pretty confusing at times.

Review Source: Capterra

Nicki from The Hair & Beauty Boutique

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Absolutely love this software!

Easy to use, manages all aspects of my business and keeps up with industry changes with regular functionality updates!

Review Source: Capterra

ivy from Masters And Weaves World

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Shortcuts isn't a good choice for my salon

I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. this software is not right for any non basic salon business. After spending numerous hours/days/years on extra extra extra training, encountering daily and constant system errors and issues. I managed to get help from someone who was efficient and she spent over and hour reprogramming our software after it had been set up incorrectly (by shortcuts). Then everything she spent her time doing was wasted because the system that is shortcuts managed to not save any of her updates. So suffice to say our next 3 training sessions revolved around reprogramming it again. Please please please do your research before signing up to a shortcuts contract. Perhaps do a trial with them first. Because I am signed to a 3 year contract and would honestly have been better off using a paper and pen system. Shortcuts is awkward, cluncky and constantly times out. When id had it over a year i was told extra training would require payment and i even paid for my receptionist to do a course which didnt even touch on the system and turned out to be nothing related to shortcuts at all. The help desk is impossible to get through to. Their systems constantly goes offline. Its very sticky and cluncky. Its not user friendly and it duplicates clients contacts and if you ask shortcuts to fix most issue they will charge you unless you nearly have a nervous breakdown. The marketing tool requires a degree in software programming to be able to use as its completely random and not user friendly. Before i bought S/C I couldn't have been clearer about my needs before I agreed to this system and ive lived to regret it. It was supposed to make booking easier for me and my clients but its been a complete nightmare. Other software companies were honest about what their systems couldn't do but shortcuts promised theirs could do everything on my list and more. And the truth is its not right for some. But it's not even capable of managing my stock which is extensions and Ive given up. I hate leaving reviews like this but after they fasley used a feedback they asked me to do after a training session I feel its my duty to be honest about this system and prevent others from being duped.

Pros

It looks nice

Cons

Its useless, not user friendly, over priced and very basic

Review Source: Capterra

Jennifer from Salon Sterling

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Great for large salons with multiple locations

I had worked with Shortcuts for years when I was managing a chain salon. It was super user friendly. What I really loved were the training videos that were loaded on it, and available through a quick click for teaching new stylists and receptionists how to use every feature. There were lots of reports to access that give data on every aspect of the business and for individual stylists. The stylists loved being able to easily ruin a report to make sure they were on top of their goals.

Pros

Reports, customer service, personalization

Review Source: Capterra

Anita from Bonita skin technology and beauty

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Terrible stay away....never use them

I have been in the beauty industry for 30 years and I have worked with many software companys. I have for 1 year now had shortcuts live..And it is the worst program ever and I would never recommend it. But to make matters worst Shortcuts has been the most unprofessional to deal with when I have addressed my concerns with them . I now have requested my data and they tell me they cant provide to me.. And now they have said they can but it will come at a price.. Please be aware as they dont tell you this when you sign up. Do yourself A FAVOUR AND STAY AWAY.

Review Source: Capterra

Jessica from Eikonic House of Barbers

Ease-of-use

Customer support

February 2016

Excellent software with amazing support

We been using shortcuts going on to six years and it's been a blessing to have such a powerful operating system to support our business growth. I have researched other point-of-sale systems including salon biz, salon Iris, mind body, millennium - hands down Shortcuts remains the best for the following reasons. 1) simple user interface The touch option and visual layout is easy on the eyes. This works with our barbers as our staff are spatially and visually oriented. The icons are self explanatory and predictable. 2) shared credit among staff As a team-based environment an important feature was for us to be able to give credit to multiple team members for one ticket. 3) benchmarking A great feature is that shortcuts allows us to benchmark ourselves against other businesses operating within the same threshold. This helps us gauge the health of our business. 4) built-in marketing Shortcuts also has a built in marketing tool in which we can compile customer information based on a variety of demographics and variables. This information can be exported into an email campaign and sent directly to the customer at no additional cost. Comparatively other softwares outsources this feature thus resulting in added cost/each campaign. 5) genuine and enthusiastic The truth is, just with all other technology- bugs and hiccups do happen from time to time. What is important is that we are confident that someone at helpdesk is always there to resolve the problem. We just ranked top 200 salons in North America by Salon Today under growth category. We couldn't have done it without a strong management system. Thanks Shortcuts! Keep up the great work. Lets continue to grow together!

Review Source: Capterra

Response: Shortcuts Software, Shortcuts Software

February 2016

Thank you so much for the kind words, and huge congrats on making it to the Salon Today Top 200 Salons. We love having Eikonic House of Barbers in the Shortcuts family.

Sue from Salt of the Earth Spa

Ease-of-use

Customer support

January 2016

The Worst Company to do business with

I wish I didn't have to fill in any stars. In all my years of working with software companies Shortcuts is the worst in customer service. All they were interested in was to get my business at the risk of not being truthful about supporting my operations. It wasn't until I got my training did I learn that they could not configure the software to meet my needs, after the sales team and the scheduler promised they could take care of my request. The hours I wasted on the phone for problems running the software, adding information, ConnectMe (was the worst) failed online booking cost me considerable time and money. No matter how much I complained it was the same story, "I'm so sorry, we will do our best to help you resolve your problem" Updated to Windows 10, then it got worse. ConnectMe could not function without error messages popping up. Their tech group could not figure out how to fix it.

Review Source: Capterra

Response: Shortcuts Software, Shortcuts Software

January 2016

First of all, we want to thank you for taking the time to provide feedback. Your review, and the comments from all our customers, is incredibly important to us. We currently specialize in software for salons, spas, barbershops and cosmetology schools. Unfortunately, as a salt cave, we may not have been the best fit for your unique business model. We did raise this at the outset, however we apologize if you feel we could have communicated this more effectively. We want all our customers to be happy, and will be reviewing your case as we continue to improve our communication moving forward.


Displaying 1 - 20 of 40 reviews