About Shortcuts

Shortcuts is a cloud-based software suite that offers groups of modules configured for salons, barbershops, spas and schools. It is suitable for single locations and large chains and offers tools for appointment scheduling, customer relationship management, marketing and more. On-premise deployments are also available for Mac and Windows operating systems.

Appointment management tools allow users to book and view upcoming appointments on a configurable calendar. Clients can schedule appointments online using an appointment-booking module. The booth-rental module is useful for businesses that exhibit at events, and client management tools let users record and store customer information.

Client loyalty programs, gift-card management, email marketing and...


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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8

114 Reviews of Shortcuts

Average User Ratings

Overall

4.15 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(66)

66

4 stars

(24)

24

3 stars

(11)

11

2 stars

(1)

1

1 stars

(12)

12

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 114 results

September 2019

Mickey from Mickey nolan Salon

Verified Reviewer

Company Size: 2-10 employees

Industry: Cosmetics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

My Personal experience with shortcut salon..

Over all betterment to operations and management ...

Pros

I started from the begin| ! Was a wise move on my side ...

Cons

None ...It wasn't so easy for me personally change in mind set and moved forward and learned a new and better wat 4

Reasons for Choosing Shortcuts

Impressed me! The next move forward made wing in salon function smoother ...

September 2019

Julie from Verve

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

User Friendly Software

We are very pleased with Shortcuts in our salon. The 24/7 support has been great.

Pros

This salon software is so user friendly. It is easy to train my staff to use this. We use Shortcuts to schedule clients appointments and for point of sale. The variety of reports and marketing lists is great.

Cons

We really have not had any problems with Shortcuts. If we could not figure something out, the support is outstanding.

June 2020

eva from Eva Estilistas

Company Size: 2-10 employees

Industry: Cosmetics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Tu negocio da un giro

Mi experiencia es muy buena, realmente nunca habia llevado mi salin de peluqueria tan bien como ahora porque en el tengo todo tipo de estadisticas e informacion que me ayudan a mejorar dia a dia

Pros

Realmente no puedo decir algo en concreto q me haya gustado mas, porque realmente todas sus funciones son vitales para llevar un negocio, tiene mogollon de detalles que te hacen super facil una buena gestion sin llevar trabajo alguno......estas al corriente de todo en todo momento.......solo tienes q pensar que te gustaria saber y te aseguro que este programa lo tiene.....es increible!!!!!!

Cons

De momento a dia de hoy no hay nada q extrañe porque lo tiene todo

Reasons for Choosing Shortcuts

Me lo aconsejo mi informatico y al ver como funcionaba no lo dude!!!!

December 2016

ivy from Masters And Weaves World

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2016

Shortcuts isn't a good choice for my salon

I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. this software is not right for any non basic salon business. After spending numerous hours/days/years on extra extra extra training, encountering daily and constant system errors and issues. I managed to get help from someone who was efficient and she spent over and hour reprogramming our software after it had been set up incorrectly (by shortcuts). Then everything she spent her time doing was wasted because the system that is shortcuts managed to not save any of her updates. So suffice to say our next 3 training sessions revolved around reprogramming it again. Please please please do your research before signing up to a shortcuts contract. Perhaps do a trial with them first. Because I am signed to a 3 year contract and would honestly have been better off using a paper and pen system. Shortcuts is awkward, cluncky and constantly times out. When id had it over a year i was told extra training would require payment and i even paid for my receptionist to do a course which didnt even touch on the system and turned out to be nothing related to shortcuts at all. The help desk is impossible to get through to. Their systems constantly goes offline. Its very sticky and cluncky. Its not user friendly and it duplicates clients contacts and if you ask shortcuts to fix most issue they will charge you unless you nearly have a nervous breakdown. The marketing tool requires a degree in software programming to be able to use as its completely random and not user friendly. Before i bought S/C I couldn't have been clearer about my needs before I agreed to this system and ive lived to regret it. It was supposed to make booking easier for me and my clients but its been a complete nightmare. Other software companies were honest about what their systems couldn't do but shortcuts promised theirs could do everything on my list and more. And the truth is its not right for some. But it's not even capable of managing my stock which is extensions and Ive given up. I hate leaving reviews like this but after they fasley used a feedback they asked me to do after a training session I feel its my duty to be honest about this system and prevent others from being duped.

Pros

It looks nice

Cons

Its useless, not user friendly, over priced and very basic

September 2019

Katy from finely kneaded

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

perfect for us

Pros

Familiarity and ease of use. company is always trying to improve functionality and features

Cons

i wish I had remote access to all features at any time like mind/body

Reasons for Choosing Shortcuts

Ease if use visually easier to follow customer service and accuracy in answering questions rather than trying to Sell the product falsely