





Point of sale






Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8About Shortcuts
Shortcuts is a cloud-based software suite that offers groups of modules configured for salons, barbershops, spas and schools. It is suitable for single locations and large chains and offers tools for appointment scheduling, customer relationship management, marketing and more. On-premise deployments are also available for Mac and Windows operating systems.
Appointment management tools allow users to book and view upcoming appointments on a configurable calendar. Clients can schedule appointments online using an appointment-booking module. The booth-rental module is useful for businesses that exhibit at events, and client management tools let users record and store customer information.
Client loyalty programs, gift-card management, email marketing and...
Point of sale
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
September 2019
Mickey from Mickey nolan Salon
Company Size: 2-10 employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
My Personal experience with shortcut salon..
Over all betterment to operations and management ...
Pros
I started from the begin| ! Was a wise move on my side ...
Cons
None ...It wasn't so easy for me personally change in mind set and moved forward and learned a new and better wat 4
Reasons for Choosing Shortcuts
Impressed me! The next move forward made wing in salon function smoother ...
September 2019
Julie from Verve
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
User Friendly Software
We are very pleased with Shortcuts in our salon. The 24/7 support has been great.
Pros
This salon software is so user friendly. It is easy to train my staff to use this. We use Shortcuts to schedule clients appointments and for point of sale. The variety of reports and marketing lists is great.
Cons
We really have not had any problems with Shortcuts. If we could not figure something out, the support is outstanding.
Reasons for Switching to Shortcuts
I didn't like the reports. I didn't think it was user friendly. You had to end a task and close that window in order to do another task. Shortcuts allows you to switch between the appointment page and point of sale easily with out losing any data.
December 2016
ivy from Masters And Weaves World
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
December 2016
Shortcuts isn't a good choice for my salon
I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. this software is not right for any non basic salon business. After spending numerous hours/days/years on extra extra extra training, encountering daily and constant system errors and issues. I managed to get help from someone who was efficient and she spent over and hour reprogramming our software after it had been set up incorrectly (by shortcuts). Then everything she spent her time doing was wasted because the system that is shortcuts managed to not save any of her updates. So suffice to say our next 3 training sessions revolved around reprogramming it again. Please please please do your research before signing up to a shortcuts contract. Perhaps do a trial with them first. Because I am signed to a 3 year contract and would honestly have been better off using a paper and pen system. Shortcuts is awkward, cluncky and constantly times out. When id had it over a year i was told extra training would require payment and i even paid for my receptionist to do a course which didnt even touch on the system and turned out to be nothing related to shortcuts at all. The help desk is impossible to get through to. Their systems constantly goes offline. Its very sticky and cluncky. Its not user friendly and it duplicates clients contacts and if you ask shortcuts to fix most issue they will charge you unless you nearly have a nervous breakdown. The marketing tool requires a degree in software programming to be able to use as its completely random and not user friendly. Before i bought S/C I couldn't have been clearer about my needs before I agreed to this system and ive lived to regret it. It was supposed to make booking easier for me and my clients but its been a complete nightmare. Other software companies were honest about what their systems couldn't do but shortcuts promised theirs could do everything on my list and more. And the truth is its not right for some. But it's not even capable of managing my stock which is extensions and Ive given up. I hate leaving reviews like this but after they fasley used a feedback they asked me to do after a training session I feel its my duty to be honest about this system and prevent others from being duped.
Pros
It looks nice
Cons
Its useless, not user friendly, over priced and very basic
September 2019
Katy from finely kneaded
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
perfect for us
Pros
Familiarity and ease of use. company is always trying to improve functionality and features
Cons
i wish I had remote access to all features at any time like mind/body
Reasons for Choosing Shortcuts
Ease if use visually easier to follow customer service and accuracy in answering questions rather than trying to Sell the product falsely
September 2019
Nathan from Aveda Institute Boise
Company Size: 2-10 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
September 2019
Shortcuts
Pros
The amount of things it can do for the cost.
Cons
Could have more robust reporting and customization of reporting.
Reasons for Choosing Shortcuts
It seemed like it did everything we needed, and for the money was a good value.
Reasons for Switching to Shortcuts
Frustrated with the functionality of Salonbiz at the time.