Shortcuts Software


Shortcuts is a cloud-based software suite that offers groups of modules configured for salons, barbershops, spas and schools. It is suitable for single locations and large chains and offers tools for appointment scheduling, customer relationship management, marketing and more. On-premise deployments are also available for Mac and Windows operating systems.

Appointment management tools allow users to book and view upcoming appointments on a configurable calendar. Clients can schedule appointments online using an appointment-booking module. The booth-rental module is useful for businesses that exhibit at events, and client management tools let users record and store customer information.

Client loyalty programs, gift-card management, email marketing and reporting tools are also available. Other modules include employee management, inventory management, payroll, commissions and a point of sale application.

Perpetual licenses and subscription pricing are offered. iOS and Android apps are also available.



45 Reviews of Shortcuts

Overall rating

4.04 / 5 stars

Filters:

Showing 1 - 20 of 45 reviews

January 2019

Chloe from The Penthouse Hair And Beauty

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Couldn’t reccomend shortcuts enough.

Shortcuts are an asset to have in the salon. It looks professional and is easy to use once you know your way around. They have a great support team to help you with any queries, only issue with that is when it’s not an emergency you can sometimes be waiting for around 20 minutes to speak to someone. Sales reprentative is a massive help, even when really he doesn’t have to. If you’re struggling to decide what package to get, I recommend the best package as the app and online bookings have saved us so much time, especially in the busy periods.

Pros

cuts down on no shows and saves time answering messages and phone calls with the online booking system.

Cons

Only con I’ve found up to now is that when a client wants to move to a different day you have to cancel them and then go to the different day and enter the booking again.

January 2019

Celeste from Cutting Crew

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Excellent

Pros

Super easy to use, the team are amazing! Always very helpful.

Cons

Nothing, I absolutely love the product.

January 2019

Zak from Medusa

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Really easy to use

Pros

The simplicity of the UI.
Phone & Tablet Support.

Cons

The resolution of the stylist headshot images.

January 2019

Lindsay from Hair by Lindsay

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

I love shortcuts!

Pros

I love how easy this product is to use. It makes the business easy to run. I love how it sends out reminders to my clients and also changes to the color of there reply. It’s easy to adjust times and services! I recommend it to anyone!

Cons

No cons. I love shortcuts! Highly recommended.

December 2018

Lisa from Luxe Salon

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Sold Me on all the new functions (Google + Facebook Bookings and payments a custom app!)

Used them a cpl of years ago at a different salon so when I opened my own, they were my go to. I deal with their USA location in HB, and they have a great team there now!

Pros

Loved that I could get a custom app for my own salon without having to spend thousands on my own developer. My clients love that they can book online from the app or Facebook/Google. Love that I can take deposits for appointments if I need to and that the checkout process for clients is so easy and can be done right from the chair! (we use a tablet with the app to do this part).

Cons

While I haven't had to call the help desk much, there might be a bit of a wait on the phone, would love to have the help desk available on chat and live during biz hours. Other than that, no complaints, it helps me run my salon smoothly and I'm happy about that!

October 2018

Katrina from Shine Hairdressing

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

2 of 5

October 2018

GRRRRRR 2 step login!!!!!!!

Pros

The simple KPI reports I would really like don't feature on Shortcuts, in an easy to follow area for my staff.

Cons

I REALLY don't like being FORCED to use the two step authentication log in screen, when I'm not even a cloud based user!!!!!!!!!!!!

July 2018

Adam from Illuminate cosmetic medicine

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

July 2018

Bad

Never recommend

Pros

Nothing worked well. Always glitches and terrible online access
9/10 times unable to access
Patient double booking and no help from the staff
Customer service not great and couldn’t care less

Cons

Everything is a hassle
Support is so difficult
Definitely changing that system and would not recommend to anyone

June 2018

Caitlin from SMP

Company Size: 1 employee

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

June 2018

Don’t Bother

Don’t do it! Plenty of web-based systems that allow you to cancel at any time with free trial periods. This has been the most upsetting and costly experience.

Pros

It’s a diary, not easily web-based like new online systems, the app is terrible and it doesn’t work well for Mac even though they say it does. I had used it previously at another business and wasn’t too bad. With my own business- After 7 days, I gave up, they are making me pay out a 3 year term.

Cons

Everything. I have had 4 case managers now trying to cancel a system that is not compatible with Mac like they said it was, they don’t care about small business at all.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

3 of 5

June 2018

Easy to learn and use

It was simply to use and easier to get staff to use it quicker. Training was minimal.

Pros

Features are not as robust as other POS systems, so manuevering around is quite simple. It is easy to learn.

Cons

Features are limited, therefore we cannot get everything running the way we wanted. We had to do some workarounds to get the software where we wanted it to be. Some reports we wanted are not available.

March 2018

Siddesh from Marimba Auto

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

March 2018

Simple and Best

Pros

Its a very simple and best software and very easy to use for even common people and lot of online booking features linking social media.

Cons

It mainly links to the main computer and some issue with it will ruin the whole system, so some improvement is required.

February 2018

ANITA from Beauty Salon

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Customer support

1 of 5

Functionality

3 of 5

February 2018

Disappointed

Please listen to your clients I have just had my licence revoked on my remote access when i needed at the most but not only that they have taken my salon one as well how disgusting as it is paid for i am away visiting a very poorly friend overseas and will probably need to fly home to sort out this mess as my salon cant function properly

Pros

I have not really got a problem with this product. I rarely use in the old days they had an amazing team

Cons

I found it easy to use as a small salon I cant afford all the extra add ons but I have muddled through

October 2017

Debbie from Be beautiful

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Highly recommend

Pros

Easy to use, highly known so lots of new staff already know how to use. Online booking on Facebook and Instagram and marketing are great and I love the consultation forms on my tablet that my customers can sign. Report and manage staff from home and staff have access of their diaries on their phones.

Cons

I'd like more webinars weekly instead of monthly they are good but I would like more of them. It's good to go back over the things that I sometimes forget

July 2017

Jamie from Jamie Cope Hair

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

simplicity at its best

more clients.

Pros

has to be the text message service. very useful, i find that my clients never miss an appointment when the texts are sent out.

Cons

i cant really fault the system, if i had to i would say that its annoying when clients cant book an appointment via the app once the computer is turned off.

July 2017

Ivo from Gravity Salon Professionals

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

Simple and easy to use great for everyday running of salon appointment bookings

Pros

once you have it set up you can almost forget about it, the program runs itself without having to work at it daily

Cons

I would like a little more business reports especially on staff performance and product usage. Some of the function for online do not work here in Canada

July 2017

Elyse from HAIR Southampton

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Seamless

It does everything i want!

Pros

Anyone can learn it. From computer literate to computer illiterate everyone can get it sorted out. I find it bery easy to use

July 2017

Angela from Hair Company of Tarpon Springs

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Detailed and easy to use!

Helps to organize my business

Pros

I love how easy this program is to use, and I love all of the reports available to help me keep my salon running smoothly

Cons

The thing I like least about shortcuts, and it's not really a problem at all is that if my main computer goes down it renders all of my computers useless. I wish there was a way that it could be run remotely without having an on-site main terminal needed

July 2017

Kevin from Salon IQ

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Great system!

Easy to customize appointments and services. Online booking is great and different log in securities are a plus.

Pros

Easy to maneuver and customize, the training sessions are great and super helpful, customer support is always quick to respond

Cons

Had issues with the second license that couldn't be worked out. Followed their instructions and spent money to have a direct line installed and it still didn't fix it.

April 2017

Kate from Injex Clinics

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

April 2017

AVOID LIKE THE PLAGUE

Absolutely disgusting service. Have not been able to operate properly for over 2 and a half weeks, keep getting told that it's been escalated, but still nothing has happened!

Pros

Great when it works, which is rarely

Cons

Hardly ever runs properly, takes weeks to fix issues, staff are rude.

April 2017

Niki from Hint salon

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

April 2017

Employee using shortcuts

The remind texts the system will send out to your customers are nice. Most things are easy to navigate through but can get pretty confusing at times.

December 2016

Nicki from The Hair & Beauty Boutique

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Absolutely love this software!

Easy to use, manages all aspects of my business and keeps up with industry changes with regular functionality updates!