Shortcuts is a cloud-based software suite that offers groups of modules configured for salons, barbershops, spas and schools. It is suitable for single locations and large chains and offers tools for appointment scheduling, customer relationship management, marketing and more. On-premise deployments are also available for Mac and Windows operating systems.
Appointment management tools allow users to book and view upcoming appointments on a configurable calendar. Clients can schedule appointments online using an appointment-booking module. The booth-rental module is useful for businesses that exhibit at events, and client management tools let users record and store customer information.
Client loyalty programs, gift-card management, email marketing and reporting tools are also available. Other modules include employee management, inventory management, payroll, commissions and a point of sale application.
Perpetual licenses and subscription pricing are offered. iOS and Android apps are also available.
Jamie from Jamie Cope Hair
has to be the text message service. very useful, i find that my clients never miss an appointment when the texts are sent out.
i cant really fault the system, if i had to i would say that its annoying when clients cant book an appointment via the app once the computer is turned off.
Ivo from Gravity Salon Professionals
once you have it set up you can almost forget about it, the program runs itself without having to work at it daily
I would like a little more business reports especially on staff performance and product usage. Some of the function for online do not work here in Canada
Elyse from HAIR Southampton
Employees number: 2-10 employees
It does everything i want!
Anyone can learn it. From computer literate to computer illiterate everyone can get it sorted out. I find it bery easy to use
Angela from Hair Company of Tarpon Springs
Employees number: 2-10 employees
Helps to organize my business
I love how easy this program is to use, and I love all of the reports available to help me keep my salon running smoothly
The thing I like least about shortcuts, and it's not really a problem at all is that if my main computer goes down it renders all of my computers useless. I wish there was a way that it could be run remotely without having an on-site main terminal needed
Kevin from Salon IQ
Employees number: 2-10 employees
Easy to customize appointments and services. Online booking is great and different log in securities are a plus.
Easy to maneuver and customize, the training sessions are great and super helpful, customer support is always quick to respond
Had issues with the second license that couldn't be worked out. Followed their instructions and spent money to have a direct line installed and it still didn't fix it.
Kate from Injex Clinics
Absolutely disgusting service. Have not been able to operate properly for over 2 and a half weeks, keep getting told that it's been escalated, but still nothing has happened!
Great when it works, which is rarely
Hardly ever runs properly, takes weeks to fix issues, staff are rude.
Niki from Hint salon
The remind texts the system will send out to your customers are nice. Most things are easy to navigate through but can get pretty confusing at times.
Nicki from The Hair & Beauty Boutique
Easy to use, manages all aspects of my business and keeps up with industry changes with regular functionality updates!
ivy from Masters And Weaves World
Employees number: 2-10 employees
I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. this software is not right for any non basic salon business. After spending numerous hours/days/years on extra extra extra training, encountering daily and constant system errors and issues. I managed to get help from someone who was efficient and she spent over and hour reprogramming our software after it had been set up incorrectly (by shortcuts). Then everything she spent her time doing was wasted because the system that is shortcuts managed to not save any of her updates. So suffice to say our next 3 training sessions revolved around reprogramming it again.
Please please please do your research before signing up to a shortcuts contract. Perhaps do a trial with them first. Because I am signed to a 3 year contract and would honestly have been better off using a paper and pen system.
Shortcuts is awkward, cluncky and constantly times out. When id had it over a year i was told extra training would require payment and i even paid for my receptionist to do a course which didnt even touch on the system and turned out to be nothing related to shortcuts at all. The help desk is impossible to get through to. Their systems constantly goes offline. Its very sticky and cluncky. Its not user friendly and it duplicates clients contacts and if you ask shortcuts to fix most issue they will charge you unless you nearly have a nervous breakdown.
The marketing tool requires a degree in software programming to be able to use as its completely random and not user friendly.
Before i bought S/C I couldn't have been clearer about my needs before I agreed to this system and ive lived to regret it. It was supposed to make booking easier for me and my clients but its been a complete nightmare. Other software companies were honest about what their systems couldn't do but shortcuts promised theirs could do everything on my list and more. And the truth is its not right for some. But it's not even capable of managing my stock which is extensions and Ive given up. I hate leaving reviews like this but after they fasley used a feedback they asked me to do after a training session I feel its my duty to be honest about this system and prevent others from being duped.
It looks nice
Its useless, not user friendly, over priced and very basic
Yes try it before you commit to 3 years and £7500 for something that's Google mail could do better for free
Jennifer from Salon Sterling
Employees number: 2-10 employees
I had worked with Shortcuts for years when I was managing a chain salon. It was super user friendly. What I really loved were the training videos that were loaded on it, and available through a quick click for teaching new stylists and receptionists how to use every feature.
There were lots of reports to access that give data on every aspect of the business and for individual stylists. The stylists loved being able to easily ruin a report to make sure they were on top of their goals.
Reports, customer service, personalization
If you ever have any problems, you just call and they take over through remote access and can solve anything
Jessica from Eikonic House of Barbers
We been using shortcuts going on to six years and it's been a blessing to have such a powerful operating system to support our business growth.
I have researched other point-of-sale systems including salon biz, salon Iris, mind body, millennium - hands down Shortcuts remains the best for the following reasons.
1) simple user interface
The touch option and visual layout is easy on the eyes. This works with our barbers as our staff are spatially and visually oriented. The icons are self explanatory and predictable.
2) shared credit among staff
As a team-based environment an important feature was for us to be able to give credit to multiple team members for one ticket.
A great feature is that shortcuts allows us to benchmark ourselves against other businesses operating within the same threshold. This helps us gauge the health of our business.
4) built-in marketing
Shortcuts also has a built in marketing tool in which we can compile customer information based on a variety of demographics and variables. This information can be exported into an email campaign and sent directly to the customer at no additional cost. Comparatively other softwares outsources this feature thus resulting in added cost/each campaign.
5) genuine and enthusiastic
The truth is, just with all other technology- bugs and hiccups do happen from time to time. What is important is that we are confident that someone at helpdesk is always there to resolve the problem.
We just ranked top 200 salons in North America by Salon Today under growth category. We couldn't have done it without a strong management system. Thanks Shortcuts! Keep up the great work. Lets continue to grow together!
Sue from Salt of the Earth Spa
I wish I didn't have to fill in any stars. In all my years of working with software companies Shortcuts is the worst in customer service. All they were interested in was to get my business at the risk of not being truthful about supporting my operations. It wasn't until I got my training did I learn that they could not configure the software to meet my needs, after the sales team and the scheduler promised they could take care of my request. The hours I wasted on the phone for problems running the software, adding information, ConnectMe (was the worst) failed online booking cost me considerable time and money. No matter how much I complained it was the same story, "I'm so sorry, we will do our best to help you resolve your problem" Updated to Windows 10, then it got worse. ConnectMe could not function without error messages popping up. Their tech group could not figure out how to fix it.
LUBA from WAX HAIR REMOVAL BAR
I cannot tell you how amazing SC is! From the ease of use by our staff to the support team at the head office. The wait times are minimal, the issue is always corrected and they have support 24/7! I did do some shopping around awhile back and had the worst experience with another software company that promised the world and delivered nothing. Needless to say I came crawling back to SC. We have them in all 5 locations and the team they have are long term employees (this says allot about a company) when we reach out for support its like talking to family. The company's vison and views are on point! There is no one better out there!
Orlando from GV Group LLC
This system is not user friendly, fails consistently, tech support is always overwhelmed with many issues with credit card processing. I would have not purchased this system but it was recommended by the franchise I belong with. Stay away until failure issues are addressed!
Roderick from Three graces Day Sap
Sales staff and pre sales technical staff are amazing. They went above and beyond to get us up and running under very challenging timelines and circumstances. We have more than one location and the ability to share client information is great.
Lack of flexibility in reporting, billing and data capture.
We lost all our client history during conversion.
When we expanded from a small boutique Spa to a second bigger location at a resort it was obvious that we needed a better application for our Spa and Salon.
Shortcuts went above and beyond to work with our bank (not in US) to get CC billing working and get us up and running in a very short time.
Because of the time restraints we might have dropped the ball on our end in testing that Shortcuts could handle some of our special reporting and data capture request.
I wanted information like new client reports (three different categories of clients and consolidated) with our setup if a new client requested a special employee we have to choose if they are tagged as New or request..
Services in the resort have a Gratuity added but some guest also add an extra Tip.. This causes reporting challenges.
They offer some amazing reports that are built around their experience and what owners/managers need. But try to get something like..
All treatments done by an employee with a breakdown of treatment cost, was any discount applied, Gratuity, additional tips
All on one report.. Think Not..
Don't want to sound over critical, its a very good product but might not have been the best choice for us.
Mark from Junction hair
Shortcuts is the best people, dont waste any more of your time. It does everything and I mean everything better than all the others. It really comes down to price why i bothered to look at all the options. But when you think it might cost you a couple of dollars a day to probably make 100 times more per day, then its worth every cent,.
Amber from Amber Salon
There are lots of positives but overall the programme crashes frequently, there are always glitches particularly when accessing pricing or scanning a bar code. Support is minimal.
Gia (Gloria) from Gialuchi Boutique & Day Spa
From my own experience and the experience of other spa owners using the same product I would have to say it doesn't get any better than Shortcuts!!!
I am constantly blown away by the support, features, ease, & quality of this spa software program. The support team is absolutely amazing, always there for me no matter what time of day or night.
There are none
robin from a cut above hair studio
the only thing i would like to see is an additional time schedule on the other side of the computer screen...for easier appointment scheduling for stylists whose column is on that side
i was very reluctant to commit to a new software program for my salon...i did not want to give up our appointment book that we have used for so may years...i just didnt think it would be that much better for us to go thru the learning process...
i admit, we moved VERY slowly and implemented everything on jan 1. it has been so great..i am amazed at how much i like it.. so professional, so organized, and so much better than before (yes, even better than our old appointment book!) thank god everyone at shortcuts was so patient with me..
do not have any cons
Felicity from red haircutters
Can't work cheaper without it. I wish they would make the payroll commissions more flexible. It would save me time adjusting the staffs hours each pay day.
Simple to use. It does the marketing for you too now.
You can lock the staff out of doing dumb stuff and also see it from home when you want.
The computer layout is like the book, cards and cash register. No annoying buttons to bother you. Its a Touch screen - you hardly have to look at it to check someone out and book appointments you can just do it Easy while your chatting. I LOVE IT. It tells you everything in the reports that is going on
It cost a lot to get the software. We have had to buy it three times (for our three shops) - We wouldn't consider running without it though. That would be worse.