Shortcuts software


39 reviews(4.0/5)
39 reviews(4.0/5)

Shortcuts is a cloud-based software suite that offers groups of modules configured for salons, barbershops, spas and schools. It is suitable for single locations and large chains and offers tools for appointment scheduling, customer relationship management, marketing and more. On-premise deployments are also available for Mac and Windows operating systems.

Appointment management tools allow users to book and view upcoming appointments on a configurable calendar. Clients can schedule appointments online using an appointment-booking module. The booth-rental module is useful for businesses that exhibit at events, and client management tools let users record and store customer information.

Client loyalty programs, gift-card management, email marketing and reporting tools are also available. Other modules include employee management, inventory management, payroll, commissions and a point of sale application.

Perpetual licenses and subscription pricing are offered. iOS and Android apps are also available.

Supported Operating System(s):
Windows 7 , Mac OS , Web browser (OS agnostic) , Windows 8

39 Reviews of Shortcuts

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  • Adam from Illuminate cosmetic medicine

    Specialty: Cosmetology

    Number of employees: 2-10 employees

    July 2018

    Bad

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Never recommend

    Pros

    Nothing worked well. Always glitches and terrible online access
    9/10 times unable to access
    Patient double booking and no help from the staff
    Customer service not great and couldn’t care less

    Cons

    Everything is a hassle
    Support is so difficult
    Definitely changing that system and would not recommend to anyone

    This review was submitted organically. No incentive was offered
    Review Source
  • Caitlin from SMP

    Specialty: Tattoo studios

    Number of employees: 1 employee

    June 2018

    Don’t Bother

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Don’t do it! Plenty of web-based systems that allow you to cancel at any time with free trial periods. This has been the most upsetting and costly experience.

    Pros

    It’s a diary, not easily web-based like new online systems, the app is terrible and it doesn’t work well for Mac even though they say it does. I had used it previously at another business and wasn’t too bad. With my own business- After 7 days, I gave up, they are making me pay out a 3 year term.

    Cons

    Everything. I have had 4 case managers now trying to cancel a system that is not compatible with Mac like they said it was, they don’t care about small business at all.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    June 2018

    Easy to learn and use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was simply to use and easier to get staff to use it quicker. Training was minimal.

    Pros

    Features are not as robust as other POS systems, so manuevering around is quite simple. It is easy to learn.

    Cons

    Features are limited, therefore we cannot get everything running the way we wanted. We had to do some workarounds to get the software where we wanted it to be. Some reports we wanted are not available.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Siddesh from Marimba Auto

    Specialty: Sports and fitness centers

    Number of employees: 11-50 employees

    March 2018

    Simple and Best

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Its a very simple and best software and very easy to use for even common people and lot of online booking features linking social media.

    Cons

    It mainly links to the main computer and some issue with it will ruin the whole system, so some improvement is required.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • ANITA from Beauty Salon

    Specialty: Salons

    Number of employees: 2-10 employees

    February 2018

    Disappointed

    Ease-of-use
    Functionality
    Quality
    Support

    Please listen to your clients I have just had my licence revoked on my remote access when i needed at the most but not only that they have taken my salon one as well how disgusting as it is paid for i am away visiting a very poorly friend overseas and will probably need to fly home to sort out this mess as my salon cant function properly

    Pros

    I have not really got a problem with this product. I rarely use in the old days they had an amazing team

    Cons

    I found it easy to use as a small salon I cant afford all the extra add ons but I have muddled through

    This review was submitted organically. No incentive was offered
    Review Source
  • Debbie from Be beautiful

    October 2017

    Highly recommend

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, highly known so lots of new staff already know how to use. Online booking on Facebook and Instagram and marketing are great and I love the consultation forms on my tablet that my customers can sign. Report and manage staff from home and staff have access of their diaries on their phones.

    Cons

    I'd like more webinars weekly instead of monthly they are good but I would like more of them. It's good to go back over the things that I sometimes forget

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jamie from Jamie Cope Hair

    July 2017

    simplicity at its best

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    more clients.

    Pros

    has to be the text message service. very useful, i find that my clients never miss an appointment when the texts are sent out.

    Cons

    i cant really fault the system, if i had to i would say that its annoying when clients cant book an appointment via the app once the computer is turned off.

    Review Source: Capterra
  • Ivo from Gravity Salon Professionals

    July 2017

    Simple and easy to use great for everyday running of salon appointment bookings

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    once you have it set up you can almost forget about it, the program runs itself without having to work at it daily

    Cons

    I would like a little more business reports especially on staff performance and product usage. Some of the function for online do not work here in Canada

    Review Source: Capterra
  • Elyse from HAIR Southampton

    Number of employees: 2-10 employees

    July 2017

    Seamless

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It does everything i want!

    Pros

    Anyone can learn it. From computer literate to computer illiterate everyone can get it sorted out. I find it bery easy to use

    Review Source: Capterra
  • Angela from Hair Company of Tarpon Springs

    Number of employees: 2-10 employees

    July 2017

    Detailed and easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Helps to organize my business

    Pros

    I love how easy this program is to use, and I love all of the reports available to help me keep my salon running smoothly

    Cons

    The thing I like least about shortcuts, and it's not really a problem at all is that if my main computer goes down it renders all of my computers useless. I wish there was a way that it could be run remotely without having an on-site main terminal needed

    Review Source: Capterra
  • Kevin from Salon IQ

    Number of employees: 2-10 employees

    July 2017

    Great system!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to customize appointments and services. Online booking is great and different log in securities are a plus.

    Pros

    Easy to maneuver and customize, the training sessions are great and super helpful, customer support is always quick to respond

    Cons

    Had issues with the second license that couldn't be worked out. Followed their instructions and spent money to have a direct line installed and it still didn't fix it.

    Review Source: Capterra
  • Kate from Injex Clinics

    April 2017

    AVOID LIKE THE PLAGUE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Absolutely disgusting service. Have not been able to operate properly for over 2 and a half weeks, keep getting told that it's been escalated, but still nothing has happened!

    Pros

    Great when it works, which is rarely

    Cons

    Hardly ever runs properly, takes weeks to fix issues, staff are rude.

    Review Source: Capterra
  • Niki from Hint salon

    April 2017

    Employee using shortcuts

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The remind texts the system will send out to your customers are nice. Most things are easy to navigate through but can get pretty confusing at times.

    Review Source: Capterra
  • Nicki from The Hair & Beauty Boutique

    December 2016

    Absolutely love this software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use, manages all aspects of my business and keeps up with industry changes with regular functionality updates!

    Review Source: Capterra
  • ivy from Masters And Weaves World

    Number of employees: 2-10 employees

    December 2016

    Shortcuts isn't a good choice for my salon

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. this software is not right for any non basic salon business. After spending numerous hours/days/years on extra extra extra training, encountering daily and constant system errors and issues. I managed to get help from someone who was efficient and she spent over and hour reprogramming our software after it had been set up incorrectly (by shortcuts). Then everything she spent her time doing was wasted because the system that is shortcuts managed to not save any of her updates. So suffice to say our next 3 training sessions revolved around reprogramming it again. Please please please do your research before signing up to a shortcuts contract. Perhaps do a trial with them first. Because I am signed to a 3 year contract and would honestly have been better off using a paper and pen system. Shortcuts is awkward, cluncky and constantly times out. When id had it over a year i was told extra training would require payment and i even paid for my receptionist to do a course which didnt even touch on the system and turned out to be nothing related to shortcuts at all. The help desk is impossible to get through to. Their systems constantly goes offline. Its very sticky and cluncky. Its not user friendly and it duplicates clients contacts and if you ask shortcuts to fix most issue they will charge you unless you nearly have a nervous breakdown. The marketing tool requires a degree in software programming to be able to use as its completely random and not user friendly. Before i bought S/C I couldn't have been clearer about my needs before I agreed to this system and ive lived to regret it. It was supposed to make booking easier for me and my clients but its been a complete nightmare. Other software companies were honest about what their systems couldn't do but shortcuts promised theirs could do everything on my list and more. And the truth is its not right for some. But it's not even capable of managing my stock which is extensions and Ive given up. I hate leaving reviews like this but after they fasley used a feedback they asked me to do after a training session I feel its my duty to be honest about this system and prevent others from being duped.

    Pros

    It looks nice

    Cons

    Its useless, not user friendly, over priced and very basic

    Review Source: Capterra
  • Jennifer from Salon Sterling

    Number of employees: 2-10 employees

    December 2016

    Great for large salons with multiple locations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I had worked with Shortcuts for years when I was managing a chain salon. It was super user friendly. What I really loved were the training videos that were loaded on it, and available through a quick click for teaching new stylists and receptionists how to use every feature. There were lots of reports to access that give data on every aspect of the business and for individual stylists. The stylists loved being able to easily ruin a report to make sure they were on top of their goals.

    Pros

    Reports, customer service, personalization

    Review Source: Capterra
  • Anita from Bonita skin technology and beauty

    November 2016

    Terrible stay away....never use them

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been in the beauty industry for 30 years and I have worked with many software companys. I have for 1 year now had shortcuts live..And it is the worst program ever and I would never recommend it. But to make matters worst Shortcuts has been the most unprofessional to deal with when I have addressed my concerns with them . I now have requested my data and they tell me they cant provide to me.. And now they have said they can but it will come at a price.. Please be aware as they dont tell you this when you sign up. Do yourself A FAVOUR AND STAY AWAY.

    Review Source: Capterra
  • Jessica from Eikonic House of Barbers

    February 2016

    Excellent software with amazing support

    Ease-of-use
    Quality
    Support

    We been using shortcuts going on to six years and it's been a blessing to have such a powerful operating system to support our business growth. I have researched other point-of-sale systems including salon biz, salon Iris, mind body, millennium - hands down Shortcuts remains the best for the following reasons. 1) simple user interface The touch option and visual layout is easy on the eyes. This works with our barbers as our staff are spatially and visually oriented. The icons are self explanatory and predictable. 2) shared credit among staff As a team-based environment an important feature was for us to be able to give credit to multiple team members for one ticket. 3) benchmarking A great feature is that shortcuts allows us to benchmark ourselves against other businesses operating within the same threshold. This helps us gauge the health of our business. 4) built-in marketing Shortcuts also has a built in marketing tool in which we can compile customer information based on a variety of demographics and variables. This information can be exported into an email campaign and sent directly to the customer at no additional cost. Comparatively other softwares outsources this feature thus resulting in added cost/each campaign. 5) genuine and enthusiastic The truth is, just with all other technology- bugs and hiccups do happen from time to time. What is important is that we are confident that someone at helpdesk is always there to resolve the problem. We just ranked top 200 salons in North America by Salon Today under growth category. We couldn't have done it without a strong management system. Thanks Shortcuts! Keep up the great work. Lets continue to grow together!

    Review Source: Capterra

    Response: Shortcuts Software, Shortcuts Software

    February 2016

    Thank you so much for the kind words, and huge congrats on making it to the Salon Today Top 200 Salons. We love having Eikonic House of Barbers in the Shortcuts family.

  • Sue from Salt of the Earth Spa

    January 2016

    The Worst Company to do business with

    Ease-of-use
    Quality
    Support

    I wish I didn't have to fill in any stars. In all my years of working with software companies Shortcuts is the worst in customer service. All they were interested in was to get my business at the risk of not being truthful about supporting my operations. It wasn't until I got my training did I learn that they could not configure the software to meet my needs, after the sales team and the scheduler promised they could take care of my request. The hours I wasted on the phone for problems running the software, adding information, ConnectMe (was the worst) failed online booking cost me considerable time and money. No matter how much I complained it was the same story, "I'm so sorry, we will do our best to help you resolve your problem" Updated to Windows 10, then it got worse. ConnectMe could not function without error messages popping up. Their tech group could not figure out how to fix it.

    Review Source: Capterra

    Response: Shortcuts Software, Shortcuts Software

    January 2016

    First of all, we want to thank you for taking the time to provide feedback. Your review, and the comments from all our customers, is incredibly important to us. We currently specialize in software for salons, spas, barbershops and cosmetology schools. Unfortunately, as a salt cave, we may not have been the best fit for your unique business model. We did raise this at the outset, however we apologize if you feel we could have communicated this more effectively. We want all our customers to be happy, and will be reviewing your case as we continue to improve our communication moving forward.

  • Carissa from Salon IQ

    December 2015

    Best Booking Software Ever!

    Ease-of-use
    Quality
    Support

    Love how easy it is to use! It is perfect for our company's needs. Every report you can think of is right at your fingertips. Hands down the easiest transition between software I have ever gone through.

    Review Source: Capterra
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