I have been with Shortcuts since the inception of my salon 9 years ago. It is scary enough as it is opening a salon, let alone looking for a software scheduling program. I came from using a paperbook for years, and knew that I needed to be in the NOW with a digital software program. There were soooo many to choose from. So confusing. But what made Shortcuts stand out from the rest was there personal one on one approach. The initial online presentation was even conducted by the sales rep and the CEO at that time. The CEO!! Like who does that?! I am one to ask many questions, and they were all answered with ease and confidence. To this day, Shortcuts still operates in that manner. I make it a point to only deal with vendors that I can actually have a business relationship with and not just be a number on a sales call list. Shortcuts treats you like a true business partner. Whenever I call the Helpdesk, they always remember who I am and give me the best undivided attention, always. Any question, big or small, is treated as a priority to them. That in itself is priceless. For this, I can truly say that I will be a client forever. We have a solid business relationship. One that cannot be purchased but only forged through years of dealing with each other. And isn't that what a true business partner is all about....

- Online Booking - Client Booking App. - Cloud Appointment Book - Staff Anywhere Schedule Access - Remote Access - Visually Appealing - Touch Screen Friendly - Easy to Use - Always Innovative - Consistent Training Available through Webinars, Email Articles, & You Tube Videos - Helpdesk is always willing to help

Maybe the wait time on the Help Desk, but that is to be expected during peak hours. They recently added a call back feature if you don't want to wait on hold. That sure is a plus.

I feel that this is THE most easiest software to learn, use + train others to use. It’s so user friendly and simple and we have never had any one of our staff have a problem using it. The business reports, marketing, inventory + online appointment sections are incredible and keep our business running smoothly and effectively. I also love the 24/7 customer care that’s available at any time if you need them.

There is nothing that I don’t like, It’s always been a pleasure even after all these years of using shortcuts.

The staff are always pleasant and helpful however they have a policy of trying to tie you in to long contracts without being clear about it.

Shortcuts is an out of date and overly expensive salon software which doesn't have the capabilities that it advertises. The reporting feature is useless and makes it impossible to know how your business is performing. They don't even have a good client retention report that is easily accessible, which we consider our most important KPI. There is no option to use the full features of the software remotely which is really hard if you run a business with multiple locations (I cant be in two places at once). They tie you into long contracts and conveniently don't mention that when you upgrade to a new feature the contract starts again. I believe that this is because they know that if they offered rolling contracts they wouldn't have any customers. If you read the google reviews you will notice I'm not the only person with this complaint. After years of being a customer of Shortcuts I feel that I've been treated appallingly. I don't want the hassle of moving I just want software that works for me, but after promise after promise of 'new features' which are always 'coming soon', I'm tied into paying for something that still doesn't suit my needs. So I'd really prefer to try something else. But they make it impossible for you to leave. Due to it's failure to adapt quick enough and improve the software so that it is suitable for a modern salon owners, you'll be better of choosing a different software that does. Avoid at all costs.

Lack of remote capabilities, poor reporting, poor online booking system & app. Not great for use on an iPad. It's just outdated and doesn't evolve quick enough.

Overall I love how responsive the shortcuts help desk is! They always take time to answer all of my questions and make sure I am taken care of. If I do not know how to do something they are always there to help!

I love the clean and professional look of shortcuts. I like that there are so many things you can do from booking appointments, marketing to clients, and even auto scheduling reminder or no show texts and emails.

The two things I would like to add to shortcuts is the ability to keep card information on file to charge no show or cancellation fees as well as a way to be able to txt clients and have them respond. Right now we have to use a third party for each of those features.

Great!

I love the ease of use of this product. Our daily day to day operation would be so much more difficult without Shortcuts. Shortcuts keeps everything organized and running smoothly.

The only down side to this software, when using the online booking feature, everything is a-la-cart. It is an issue for the salon industry, since we often book clients back to back. For example, one client would be a color and cut, during their processing time for the color, we could book another client in there. Not all clients know to book the color with a blowdry/cut, some only book the color portion which does not always leave us enough time to fulfill their request.

We use Shortcuts for salon scheduling and point of sale. It is excellent for customer record keeping and has a lot of options for marketing specifics.

Shortcuts is so user friendly. It was a very smooth transition in our salon when we started using it. I like that you can do multiple functions at the same time without losing any information. The variety of reports is very helpful. Shortcuts customer service is fantastic! Someone is available to help you 24/7 with any question or challenge.

There hasn't been anything that I haven't liked about Shortcuts. If I am unsure of how to do something, support will walk me through it.

Originally when independent they were a good company to work with. Jonas has changed this and they are not they same company. Disappointing.

It's a fairly easy to use appointment system with some good features, albeit a rather dated configuration. Reports are good and system is capable of handling multi sites, although additional licences are needed.

Since Shortcuts was bought out by Jonas, the support, software and general feel of the company has declined. They are very contract focused, with long contracts. Hardware is expensive to buy and it still requires the software to be loaded onto the computer, instead of cloud based like many newer systems. They have lots of 'bolt ons' to regular fees, ramping up the monthly costs. additional licences are needed for additional terminals or remote access, again increasing costs.

Client complaints. Past/future business. Stylist performance.

Reletively easy to use. Secuity levels. Reports. Friendly contacts. Remote access. History log. Email and texting abilities. Daily auto backup. Client history.

The below need work before we can use them. Waitlist use. Walkin manager. Online booking.

Very professional, reliable & friendly

Well organized & personalized for what I needed

As a sole proprietor, wish there was a price break. Also think for the overall price remote access should be included. Think if computer qlitches occur, should not be charged to temporarily place on another computer

It does what we need it to do and easy to train new people. Customer service should be more knowledgeable and sales dept is no help at all.

I like it keep the history of clients for so long. It is easy to make appointments.

It is limited for marketing. With all the clients in our system we should have more marketing options. There are a lot of weird cliches that’s happen at end of day.

Terrible, unhappy, disgusting service

The marketing and reports and the promise of better customer service when using their hardware too that has turned out to be a complete joke!

It has been a very costly experience as we started having issues with our system after about 12 months and they continually passed the buck giving minor solutions but never really fixing our issues. Eventually our computer completely crashed and then we were told it wasn’t their problem and we had to pay for our own technician costing us $500 only to be told that shortcuts had actually put very outdated software on our system originally. Now our hardware is 12 months out of warranty and the screen is crashing. Seriously I’ve had computers for 10+ years before that have never had the amount of issues as this computer has had and they really don’t care about trying to fix anything or offering any solutions besides buying another one off them. Would seriously never buy anything from them again!!

Too expensive

Don’t like it And too expensive Very complicated to remember steps Long wait times for help

They want you to watch videos It is too complicated And for the price they should do what ever you ask Extremely long wait time for help Too expensive

Please listen to your clients I have just had my licence revoked on my remote access when i needed at the most but not only that they have taken my salon one as well how disgusting as it is paid for i am away visiting a very poorly friend overseas and will probably need to fly home to sort out this mess as my salon cant function properly

I have not really got a problem with this product. I rarely use in the old days they had an amazing team

I found it easy to use as a small salon I cant afford all the extra add ons but I have muddled through

When trying to sell the product they are super nice. But don’t be fooled. They have horrible business practices and are only the there to milk you for as much money as possible. There are so many better alternatives to this software for much more competitive prices.

Reports. Software was able to generate reports for different aspects of business

Booking system is archaic and online booking is even worse

Shortcuts customer support is always available and very helpful

Shortcuts is very user friendly. I love how it keeps up with my client's histories

Sometimes the program license times out which is frustrating and takes unnecessary time I don't have. The pricing is a little high currently but I've used it for 12 years and don't want the hassle of switching

Overall, I very like the software. We have had it in two businesses.

It is user friendly and there are a lot of reports that make it easy for you to access. It tracks working hours by just logging in.

It's not so much the software, it's is the fact that you have to pay for ever little feature to grow your business.

I love how easy this product is to use. It makes the business easy to run. I love how it sends out reminders to my clients and also changes to the color of there reply. It’s easy to adjust times and services! I recommend it to anyone!

No cons. I love shortcuts! Highly recommended.

I feel they try to keep up and the customer support is pretty good. Extras are a but expensive. Overall it’s good.

Online booking and text confirmations and 24 hour support.

No training on all it has to offer, kind of expensive and they go up in price. Shortcuts doesn’t really help unless you ask.

once you have it set up you can almost forget about it, the program runs itself without having to work at it daily

I would like a little more business reports especially on staff performance and product usage. Some of the function for online do not work here in Canada

Overall pleased with service. The ability to login and see appointments and have online booking has been very beneficial.

I like being able to login and see appointments and point of sale from home. I like the reports I am able to access. I like the online booking that is available for our customers.

I wish customers could book 2 or more appointments at same time in an easier fashion.

Amazing

All of new updates , except for the texting when you move clients from one stylist to another need

Need to work on the texting part, has a few problems

Inventory features: being able to set the max. and min. for each product Inventory reports

You have to click so many things to check someone out and to add services

Easy to use and keep tracks of all reports

Cloud and new marketing campaigns sms and email

Slow if you try to checkout clients and look at the appointment sometimes crash.

How easy it is to use and the support from the Shortcuts team.

Trying to figure out the online booking. I was the issue not the software.

Super easy to use, the team are amazing! Always very helpful.

Nothing, I absolutely love the product.