SimplyBook.me Software


 

SimplyBook.me is a cloud-based scheduling solution designed for service businesses in all industries.

SimplyBook.me provides a booking site so users can accept online and offline bookings, collect client feedback to optimize revenue and service performance and send email and SMS appointment reminders to both service providers and clients.

The tool allows users to send out promotions, set up recurring services, link service providers to all or select services and customize options for the booking site. Customization can include adding the booking system as an iFrame or adding a booking button to a website or Facebook page.

Clients can access the booking page from any device, make bookings at any time and have the ability to cancel bookings when necessary.

Subscription pricing is based on the amount of booking per month and the amount of custom features used. A free version of the tool is also available.

 

SimplyBook.me - Calendar
 
  • SimplyBook.me - Calendar
    Calendar
  • SimplyBook.me - Dashboard
    Dashboard
  • SimplyBook.me - Services page
    Services page
  • SimplyBook.me - Multiple locations
    Multiple locations
  • SimplyBook.me - Book services
    Book services
  • SimplyBook.me - Sign in
    Sign in
Supported Operating System(s):
Web browser (OS agnostic)

146 Reviews of SimplyBook.me

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Bruno from Work offices & coworking
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Does not work for Coworking spaces

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None

Pros

Good for gym, medical center and others alike.
Good for appointments, many different services and providors

Cons

Unflexible, does not work for reservations of spaces, rooms, such as a coworking space demand.

Source: Capterra
 


October 2017

October 2017

Great Convenience and Price

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
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Quality
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Value
Pros

The cost of Simplybook.me compared to other booking programs is a much better value and offers better features.

Cons

I would like to have a version more specifically tailored to my business. The setup is kind of generic.

Source: Capterra
 

Basil john from Cbv motors
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Nice easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy booking for clients

Pros

User friendly nice application easy to use some add ons are expensive to use younshould lower the cost

Cons

Sms gateway expensive you should atleast have sms gateways with ither suppliers like me in the philippines

Source: Capterra
 

JP from London Music Factory®
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

extremely excited at the propect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support
Pros

all the custom features are awesome. It is the only automated booking system that suits our needs (and we have tried a lot)

Cons

We have a lot of different services that are very similar, with only slight differences in the time or cost. We also have different instruments (categories) for these different services. Without a duplication feature when creating services, it took me literally 3 straight days (16 - 20hrs) literally!! to setup all our services one by one. It was very frustrating and I didn't even know at that point if the software was going to fit our needs. Luckily it did! A duplication would surely be a welcomed addition for all using the software. I really liked the welcome videos provided in the interface, but I feel there is a serious lack of descriptive videos on all the features available online. I would strongly recommend adding more.

Source: Capterra
 

Trish from CHAPS - The Men's Health Charity

September 2017

September 2017

For a small charity with extremely limited funds this customisable booking system is a real find

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to have multiple versions running at the same time for separate events is ideal for our usage

Cons

When exporting to Excel the telephone number is not displayed in the usual format and some of the input on the booking forms is not captured

Source: Capterra
 

Jorge from Orange County Catholic Committee on Scouting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Expectional appointment application and even better customer service. Simply The Best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Professional service/product and expectional value.
Everyone, i've contacted through the years have been so kind and wonderful.

Pros

Since I discovered this service in 2013, I have been using it as an on-line self-service appointment scheduler. The flexibility to customize our appointment times, dates and number of persons per appointment is fabulous. I also like the report listing and that I can import it in to Google Calendar for others to manage the schedule. Great value for the cost and the fact that I can pay just to use it for 3 months and my set-ups are not deleted is great. We don¿t have a need for a 365 day a year scheduler.

Cons

The recent website updates have been a little confusing for me; however, I only use the system once a year to set-up our appointments. I get lost best I don't know how to best set things up; however, the on-line help and the Live Chat features help me out without fail.

Source: Capterra
 

Victoria from Sleep Sweet, LLC
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

It's been great! I'm very happy with Simplybook.me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a great way for clients to book time with me. Instead of playing scheduling ping-pong, I just post or send the link and they can pick a time that will work for both of us.

Pros

It's easy to use, like a normal calendar app. I can see what my schedule looks like as I'm making the changes instead of hoping that I got everything right and checking once I'm done. It's easy for my clients too.

Cons

I wish it would translate the time zone to the client's time zone, or make it more obvious that the appointment times are in Mountain time. I've had a lot of people miss the note at the top that clearly says the time zone.

Source: Capterra
 

Casey from Fresh

September 2017

September 2017

Terrible support service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None

Pros

Supposedly has a lot of features to utilise that should allow a customer the full flexibility to expand with their business.

Cons

You cannot get a simple helpful response from their support and the management do not appear to be too bothered about acquiring new business by helping prospects evaluate their product properly.

Source: Capterra
 

Debbie from Debbie Brown Photography
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

There are some neglected features that should be implemented, but overall I'm happy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support

I don't have to schedule 450 seniors by telephone; they can do it online!

Pros

I like how easy this is to use...once you learn it. The tech support is helpful, but if they have to email you it can take days.

Cons

I think it's ridiculous that a client can't reschedule an appointment on their own, and that they have to call me. It's such a hassle for a client to either have to call me or if they cancel and reschedule then they have to pay againa and then I have to deal with refund issues. Too may nooks and crannies and the user interface could be improved.

Source: Capterra
 

Lesley from Signpost
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to use even for those without good computer skills thanks to fantastic support staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

Easier for our clients to choose and book, frees staff time for other work

Pros

Our charity uses this software to administer the loan of free family passes to local attractions. Families love being able to choose and book directly, and our staff are freed to do other tasks - we have doubled the number of passes being used by families already, and have capacity to add more in future if needed

Cons

Interface isn't the easiest to understand, and needed a few non-obvious tweaks to get it working the way we needed, but Live Chat staff are always helpful, and we get there in the end!

Source: Capterra
 

Kimani from XclusiV

August 2017

August 2017

I enjoyed joseph's service. He was very helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support
Pros

I enjoy the user friendly interface and the option to seek help from knowledgeable people like joseph.

Cons

I dont like that you can only do 50 bookings per month you should be able to purchase more by ala carte

Source: Capterra
 

Raphaël from Callimassage
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

easy and quick for customers, robust and customized admin interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

probably more customers...

Pros

The ease of use for customers; the limited number of customisation possibilities helps go to the point when describing the company; both user and admin interface terms can be customised in one's language

Cons

customer data not stored in my country... (in the near future, this will become illegal); a better integration with CalDav would be appreciated (automatic push to my calendar using CalDav)

Source: Capterra
 

Rob from Ashwood Therapy
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Great experience, very simple to use and extremely functional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
Support

Able to schedule client appointments / add a useful booking facility to my website (work in progress).

Pros

The ability to do the two-way calendar sync, and also the SSL function - this allows me to update my availability from my smartphone, and keeps my client data secure (which is also good for their peace of mind).

Cons

I would like SSL to be as standard, not an extra feature. Also, it would be nice to have HTML formatting and the ability to add logos / branding etc. to the booking confirmation / reminder emails sent to customers.

Source: Capterra
 

Tanja from Nagelstudio Tanja Kräker
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Easy to use an great features

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

No longer "discussions" on telephone or whatapp whit my clients to arrange a meeting.

Pros

easy to configurate for me
i can combine it with my google calendar
and easy to use for my clients

Source: Capterra
 

Brian from A Mind For You Ivs
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Very difficult for me to navigate around their menus and functions.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

To provide an option for my costumers to book my service in an easy step by step method.

Pros

I like the way I can integrate on my facebook page and homepage. With book button simple, and a page where people can see more in detail!

Cons

Its really hard to connect paying options, though you are covering a lot of methods which is great.

Difficulties of making changes to button look, styles etc. Not when I found the menu for that, but just the overall organizing of the functionality for the user.

Source: Capterra
 

Ahmed from Cambridge Management Services

July 2017

July 2017

Simply book website is seamless

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Everything with the website has been perfect and it meets all the requirements .It works in real time which is a key feature of the website

Source: Capterra
 

Elmonda from Ameliorer Nail Studio & Spa
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Very good and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support
Pros

Love the ease of use for clients and the support given by the online chat members. This has been very helpful.

Source: Capterra
 

Nick from Hansen Migration

June 2017

June 2017

My experience with Simplybook.me has been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy this software is to use for my client, just a few clicks and the appointment is made.

Cons

It took a while to set up my appointment schedule, so that was a challenge. But the support team were extremely helpful in helping me get this right.

Source: Capterra
 

Claire from Wealden Complementary Thearpies
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

This has revolutionised my business and saves me time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It saves me time and it makes it easier for customers to book an appointment with me.

Pros

THe software works really well for me as customers are able to book appointments when I am not able to take calls / when I am closed. That the software enables me to provide details of the services I offer, that I can make each service a different length of time (for a long time I thought I would not be able to use this software as some appointments need to be one hour and others one and a half hours. It is great that It syncs with my google diary automatically.

Cons

I am unable to log in to the software though my android phone which is a real downpoint. Also when I log in via my face book page I seem to need to repeat the log in process. My customers have tried to download the app but have reported to me that it does not work - I have not tried it however.

Source: Capterra
 

yuru from VP System Developers

June 2017

June 2017

They close my account with no notification

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

Is a waste of time, so complicated to set up and use... and when i finally need it, the link was broken forever

Cons

the support is terrible, they block my user for ever so now they suggest to create a new account with a different name and I want to use my company name.. terrible

Source: Capterra
 
 
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