--- title: "Square Appointments Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Square Appointments. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Square Appointments is a good fit for you!" source_url: "https://www.softwareadvice.com/salon/square-appointments-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Square Appointments](https://www.softwareadvice.com/salon/square-appointments-profile/) / Square Appointments Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/salon/square-appointments-profile/) Reviews [Alternatives](https://www.softwareadvice.com/salon/square-appointments-profile/alternatives/) # Square Appointments User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 263 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 177 reviews (67%) - 4 stars: 48 reviews (18%) - 3 stars: 30 reviews (11%) - 2 stars: 1 reviews (0%) - 1 star: 7 reviews (3%) ### Most mentioned pros - The scheduling process is convenient for both staff and customers, and it saves time compared to managing appointments manually. - rom a charter fishing business perspective, Square Appointments was a really easy way to keep our bookings and availability organized. - It also makes it easy for clients to schedule appointments without having to go back and forth with us. ### Most mentioned cons - The thing that bugs me most is not having the same tools on the app and on the online version, and the calendar view - There were occasional issues with the website version so I would always need to double check appointments were up to date using the phone app. - I disliked the menus, I felt like they changed way too often and when I had to do some back end work it would take me forever to find something specific and became very frustrating ## Square Appointments customer reviews Showing reviews 1-25 of 263 (page 1). ### Easy to Use and Keeps Scheduling Organized - Overall rating: 5/5 - Reviewer: Nikki C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Square Appointments has been positive. It is easy to learn and use, and it does a good job keeping appointments, calendars, and client information organized. The scheduling process is convenient for both staff and customers, and it saves time compared to managing appointments manually. There are occasional bugs and some limitations with more advanced features, but overall it is a reliable and convenient scheduling solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Square Appointments is how easy it is to use and how much it simplifies scheduling and appointment management. The calendar is straightforward, making it easy to see upcoming appointments, make changes, and keep everything organized. It also makes it easy for clients to schedule appointments without having to go back and forth with us. Overall, it saves time, keeps our scheduling organized, and is very user-friendly. #### Cons The biggest downside is that some of the more advanced features can feel limited, especially when managing multiple staff members or more complex scheduling needs. There can also be occasional glitches with calendar syncing or notifications, which can be frustrating when you rely on it for day-to-day appointment management. --- ### Good booking app - Overall rating: 5/5 - Reviewer: Delauréanne Q. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I love using the appointments app; I have been using the Square Payment for over 3 years and just recently got into the appointments app, and it is very useful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Square appointment is so easy to use and saves me so much time and helps me organise my time efficiently #### Cons The thing that bugs me most is not having the same tools on the app and on the online version, and the calendar view #### Reasons for choosing Square Appointments I have been already using square payments and loved the concept and how easy it is to use #### Reasons for switching to Square Appointments Square makes it easy to sink every square app together --- ### Excelent for your bussiness - Overall rating: 5/5 - Reviewer: Milagros G. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've found it to be an intuitive and reliable platform that makes really easier our schedule, clients comunication, reminders, gift card, and more #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What i like more about square appointments so far is how simple and organize it makes the entire booking experience, both for the business and our clients. I really loves that my clients can book easily online, receive reminders while our team can manage their schedules, clients history and all this in one place #### Cons I really like it so much to say I have cons, but is hard for me to have a presentable booking link on instagram, i always ended w/ two differents like lnks, i dont know why. Also I would say is when having larger teams, customization options can be limites with the schedule, i would love the will continue improveving new features every day #### Reasons for switching to Square Appointments I needed an app that would allow me to keep track of my salon's accounting at the same time. --- ### Reliable and Simple Platform - Overall rating: 5/5 - Reviewer: Cami B. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Square Appointments is reliable and easy to use. The UI is also easy for all ages and demographics. It simple to use on all devices as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found Square Appointments very easy to navigate and use. I also found it seamless for clients. I never ran into any bugs or issues with it nor did I use it with more than one provider or team member. #### Cons There isn’t anything that stands out that I did not like about Square Appointments. If I had to choose something it would be the lack of branding options. #### Reasons for choosing Square Appointments Arketa took 6% of each purchase, on top of their growing annual fee (no warning of). --- ### Square Appointments 5 Stars! - Overall rating: 5/5 - Reviewer: Selin K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience was a good one as it was a one stop shop for all my needs. I could use the POS, track inventory, do scheduling, etc. all in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked most that it integrated the POS into the software so that I could do everything in one place. #### Cons I felt as though the inventory and tracking areas could use some work in terms of being more user friendly and customizable, but this didn't stop me from using it. #### Reasons for switching to Square Appointments To try something different that would act as more of an all in one type of software. --- ### Great Functionalities - Overall rating: 5/5 - Reviewer: Stefanie H. - Verified reviewer: Yes - Industry: Graphic Design - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I love Square Appointments. I use it for myself and have gotten all on my clients to switch over because of its ease of use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can schedule classes and get have my clients schedule appointments via my website based on my Google schedule. #### Cons I don’t like that a person can’t buy more than one ticket for a class but it’s not a game changer. It’s essential for my business. #### Reasons for switching to Square Appointments It’s so much easier to use with the other Square Features that I use. --- ### Square Appointments has changed my business!! - Overall rating: 5/5 - Reviewer: Lois W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Super easy to work, great support from square and an amazing affordable price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Square Appointments has absolutely changed the game for myself and my salon. It is so easy to train people up in and has enabled me to grow my business over 300% since being with Square since 2021. #### Cons I actually can't put my finger on something I don't like. There are some features I wish it did have, but in true Square fashion, I know they will take our feedback on and do what they can to make it happen! #### Reasons for choosing Square Appointments Simple and modern to use . Can take payments through square machine #### Reasons for switching to Square Appointments Easier to use and grow a team with. Can take payments through same company --- ### Square Appointments Review - Overall rating: 4/5 - Reviewer: Jeff R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this is a great starter scheduling tool. As we grew we moved on to another product that was a little more inline with our needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love that we can have a professional looking scheduling site even with the free version. I enjoy how it connects to my google calendar which makes it easy for my team to see. #### Cons As we started to grow, so did the cost. When I wanted to use it for more complex appointment types or multiple staff members the process got a little confusing. --- ### Great to get started! - Overall rating: 5/5 - Reviewer: Bree B. - Verified reviewer: Yes - Industry: Fishery - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Square Appointments was a good starting point and worked well for managing a smaller charter operation. It was simple to learn, easy for customers to use, and integrated nicely with our Square payments. However, as our booking needs became more complex, we ultimately moved to another platform, which was a better fit for a fishing charter business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros rom a charter fishing business perspective, Square Appointments was a really easy way to keep our bookings and availability organized. It worked well for scheduling trips, managing customer information, and keeping our calendar up to date. Customers could book online without calling or emailing, which was especially convenient during the busy season. Since Square also handled our payments, having scheduling and payment information connected made things easier to manage from the business side. #### Cons As our charter business grew, Square Appointments started to feel more like a general appointment-scheduling tool than something designed specifically for fishing charters. We needed more flexibility around trip types, availability, booking logistics, and managing the unique scheduling needs of charter customers. That eventually became the biggest limitation for us. --- ### Square Appointments is easy to use! - Overall rating: 5/5 - Reviewer: Jaela L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The thing that I like most about square appointments is that it is very user friendly for both me and my clients. #### Cons My least favorite thing about square appointments is there is limited customization options especially when it comes to design. --- ### Square Appt Review - Overall rating: 5/5 - Reviewer: Kylinn H. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I have my own business but still old school with scheduling. If I transformed into an online scheduling system, it definitely would be a top pick. Its super simple and easy to get around in #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This app/website is super easy to access and get around in especially for customers looking to schedule appointments online #### Cons I honestly don't really have many dislikes. If I had to make a dislike, it may be adding a note when scheduling your next appt online #### Reasons for switching to Square Appointments I love the square as the fees to process payments are way cheaper than any other cc processor I could find --- ### Perfect Software for Estheticians - Overall rating: 5/5 - Reviewer: Doran P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Square Appointments was easy to set up and use. I have a ton of SKUs and that took the longest. Services setup was easy. Online setup was easy. Getting clients to use the online booking was easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Square appointments is great for my little skincare studio and boutique. I like seeing all my appointments in one place. How easy it is for clients to book/change/reschedule themselves with an account. It was easy to incorporate my reports, marketing and social media with Square Appointments. Plus, I can check clients out from the calendar and keep track of all their previous purchase and recommendations in one place. #### Cons I'd like more charting abilities and notes for clients' services. #### Reasons for switching to Square Appointments Payments, tracking, and reports all in one place also the Square brand name. --- ### Square has lost its grip on service - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Although I was initially a loyal user of Square Appointments and had been using the platform since its launch, I ultimately made the difficult decision to switch to another service due to its limitations. While I appreciated the overall quality of the product, it was frustrating to encounter persistent issues that were not being resolved by the Square team. As a long-term customer who had generated millions of dollars of business for the company, I had hoped for more responsive and effective support from the software provider. Despite my loyalty, the unaddressed problems and limitations ultimately led me to explore other options. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I can tell you that Square Appointments is a user-friendly platform that allows businesses to manage their appointments and bookings efficiently. It offers features such as online scheduling, automated reminders, and customer management, making it easy for businesses to streamline their operations and improve their customer experience. Its mobile app also provides convenience and flexibility for businesses on-the-go. #### Cons The limitations of Square Appointments were a major source of frustration for me. One of the most significant issues was the inability to collect credit card information via text to secure bookings, which created extra work for both me and my customers. Additionally, the "create appointment" option was not always available, which caused inconsistencies in the booking process. The double consent requirement was another significant drawback, as it prevented me from reaching out to customers directly through the messaging feature. Instead, customers had to initiate communication, which could be inconvenient and time-consuming. Despite reporting these issues multiple times, they were not addressed, ultimately leading me to switch to another platform. One of the most significant downsides of this switch was losing the ability to send messages to my customers directly through the app, which meant that I had to use alternative methods such as phone calls or SMS. This was particularly challenging as I did not want my employees to use their personal cell numbers to contact customers. #### Reasons for choosing Square Appointments Back in time, square had a device where one can charge the customer on the smartphone. --- ### Square Appointments is Perfect For New Business Owners - Overall rating: 5/5 - Reviewer: Dometo E. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Square Appointments was very nice because of how easily it was for my clients to book me on Google directly. If you’re a new business owner, use Square Appointments to make your life a lot easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved how Square has a free version that integrates with Google Business Page and my clients can set their appointments simply through my Google page. This was very convenient and made running a lash business so much easier #### Cons I didn’t like the fact that I had to download different Square apps for different functions that I needed. For example I had to have Square Appointments setter installed and Square Payment Processor installed separately. It would be nice to do multiple functions on one Square app instead of having to install different apps every time. Also, the appointment setting section did not have a place for client to pay deposits. This was very critical for me to have, and was the main reason why I started looking for other apps that had this functionality working better on their platforms. Square said they had it but every time I tried to set it up, it didn’t work. #### Reasons for choosing Square Appointments Because it integrates easily with Google Business and has a free version, which is convenient when you’re just starting out as a new business owner #### Reasons for switching to Square Appointments Because I wanted to take deposits from my clients and at the same time have them put their card on their profile to make checking out easier. Square Appointments interface on this functionality struggled a bit and that’s why I switched --- ### Square Appointments: A Powerful Tool for Appointment Scheduling - Overall rating: 4/5 - Reviewer: Anthony C. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered As a IT intern in the University, I had the opportunity to work with Square Appointments in a small business project. I found the software to be user-friendly and intuitive, with a range of features that helped the business to manage their appointment scheduling and customer information. The online booking feature was particularly helpful, as it allowed clients to easily book appointments at their convenience. The software's capacity to control employee schedules and set up automated reminders also aided in streamlining the appointment-setting procedure for both staff and clients. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Square Appointments is a thorough appointment scheduling program that provides a number of features to aid businesses in streamlining their appointment-making procedures. Businesses may easily manage employee schedules, set up their scheduling preferences, and provide online booking to their customers with its user-friendly interface. Additionally, this software allows for a great deal of customization, including the ability to program automatic appointment confirmations and reminders via email or text message. #### Cons One downside of Square Appointments is that it can be relatively expensive, particularly for small businesses or independent professionals. Additionally, some users have reported issues with the software's mobile app, including slow loading times and glitches. #### Reasons for switching to Square Appointments There are a number of Square Appointments alternatives, but this program has a few advantages over the competition. For example, Square Appointments provides a wide range of customer and appointment management features, including the ability to manage staff members schedules. These capabilities are able to increase business efficiency. Furthermore, the software integrates easily with other Square tools, such as Square Point of Sale, which can be advantageous for those who already use other Square tools in their business. --- ### User Friendly - Overall rating: 4/5 - Reviewer: Cardi G. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've received good feedback from users and clients, will continue using this product as it is free to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Square appointments is an easy way to have my clients book. Easy to navigate and user friendly. I recommend! #### Cons It doesn't offer as many features as other appointment setting applications, however it works for what I need it to do. --- ### Healthcare VA - Overall rating: 5/5 - Reviewer: Helenie Dorothy L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's easy to use overall in both patient and office perspective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to get patient's information from it. #### Cons Sometimes patients can send appointment request with incomplete information. --- ### Square Appointments - Overall rating: 5/5 - Reviewer: Kimberly Y. - Verified reviewer: Yes - Industry: Building Materials - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience with Square appointments and the amount of customer I have book has really helped me and the business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The convince of being able to see who books with me and not having to physically get in contact with the customer. Makes it easier and quicker in setting appointments. Even when I'm busy, appointments can still be made. #### Cons There is nothing I feel I am unhappy with regarding Square appointments. I think the way Square appointments is running right now is great. --- ### Keeps you in the know! - Overall rating: 5/5 - Reviewer: Desiree G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is great. Everything you need to keep up to date on clients and there needs in one easy free spot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the app. Easy to use you can manage everything for your clients in one simple place. I used the free version and it has everything you need. It helps you make and keep track of appointments also sends SMS messages to remind you ahead of time. The calendar feature is also great and keeps you from double booking. #### Cons The app gliches from time to time. I have had to remove it from my phone and re install it. --- ### Good for very small business or retail needs - Overall rating: 4/5 - Reviewer: Jennifer L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was happy with them for the most part until we outgrew what they offered. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Relatively straight forward and easy to use for a small business at an attractive price. #### Cons There are not a lot of customizations that we needed as a growing Spa business. --- ### Square up baby - Overall rating: 5/5 - Reviewer: Jazzmen M. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can get a payment true card if the customer does not have cash #### Cons The monthly subscription always digs a hole into my pocket like a drill --- ### Square is the best! - Overall rating: 5/5 - Reviewer: Kendall K. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I had a great time using square! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I liked how easy it is to use and handy it has been from past experiences #### Cons The app can be slow at times but other than that it worked perfectly. --- ### Squares costs are up there!! - Overall rating: 4/5 - Reviewer: Wanita G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the concept of the square appointments app, and i love all the features, but i work hard for my money, so i just stopped using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Its easy to like the wide range of features, tools and options that you get with the square appointments app. #### Cons After a period of time using square appointments, i realized that the costs involved when using it on a regular basis, weren't easy to manage. --- ### Easy peasy appointment making! - Overall rating: 5/5 - Reviewer: Alicia B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have a few providers that use this platform and I do enjoy the simplicity of it. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love being able to make appointments through Square Appointments, it's simple and effective. #### Cons I honestly cannot saw much about something that I dislike. --- ### It served us well! - Overall rating: 5/5 - Reviewer: Melody J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I love the streamline look of it on the customer side of things. The appointment scheduler was easy to use. There are a lot of options for salons on the backend with Square that I did enjoy. #### Cons It could be difficult to use on the business end. I hated that the app and the desktop version were so different. To make adjustments on my stylists booking options, I'd have to check in three different places to make sure everything looked correct online. The customer service was not great all the time or easy to get too. I am someone who does enough research and figures things out on my own, but for people who aren't great at problem solving, this isn't an easy app to use. ## More reviews [Next reviews](https://www.softwareadvice.com/salon/square-appointments-profile/reviews/?page=2) --- Square Appointments Reviews, Pros and Cons - 2026 Software Advice