About SuperSalon

SuperSalon is a salon management solution available both in the cloud and as an on-premise system. Key features include sales, payroll and inventory reporting, along with traffic-based staffing and predictive purchasing.

SuperSalon maintains customers' purchase histories, so users can track services and product preferences. Users can also generate custom offers and coupons.

SuperSalon provides users customer relationship management capabilities. Users can send customers marketing messages, create loyalty programs and enable customers to check in online.

Mobile applications for iOS and Android devices are available. Services are offered on a monthly subscription basis that includes support via phone ...


Read More

Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

705 Reviews of SuperSalon

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(409)

409

4 stars

(172)

172

3 stars

(81)

81

2 stars

(18)

18

1 stars

(14)

14

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 705 results

January 2019

User Profile Picture

Andy from Human Resources

Verified Reviewer

Company Size: 51-200 employees

Industry: Human Resources

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Vendition Process With a new neophyte franchisee

Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,

Pros

The vendition was well planned out - from inception to completion - Beginning with representatives planning the transaction to completion. The transitioning SuperSalon has been nothing short of incredible - every machine has come up on time - Outstanding Job

Cons

Connecting The Brother Printer has been difficulyn

September 2020

Debbie from Beauty Supply Outlet

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

September 2020

Overall Feed back

Its' okay....My reports that I need are there usually, it's a seamless fix if there is a problem.... My frustration is with the help desk. There are some AMAZING guys [SENSITIVE CONTENT HIDDEN] just a couple. I know I am missing some, it makes a difference when you speak to someone who is well versed in the system!

Pros

I like the ease of use at the retail area. Overall it's simple and we don't seem to have issues with much.

Cons

I don't have an issue with the software. All 9 of our locations have it and it is easy to manage on a daily basis. Actually, when we have issues with something ie freezing/slowing down etc we call the help desk. Depending on who we get the situation seems to always be the same. Someone, tells us we are using the wrong google version. The person will fix it a few days later we have the same issue then call again. Another person tells us the same thing and then "changes" our version again. This has gotten better still frustrating when that is the answer we get....

Reasons for Switching to SuperSalon

it was mandatory with Regis

May 2021

Rashmita from Brows by SR

Company Size: 2-10 employees

Industry: Cosmetics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

[SENSITIVE CONTENT HIDDEN] was great, he helped me with setting new cpu

Great service

Pros

Easy to use and easy to operate, easy

Cons

Nothing thati dont like about this software

June 2017

Jeff from Cthulhu Hair Inc

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

5.0

Functionality

2.0

June 2017

SuperSalon is not ready for a production release

I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work. Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.

Pros

The Tier I / Tier II support personnel are outstanding. They've bent over backwards to try to make a dysfunctional system work. Without them there's no way we'd even have a functional solution.

Cons

Buggy. Features that don't work. Counter-intuitive. Little training. Poorly documented. No QA. Look & feel (design) is from the 1990s. iOffice doesn't mirror functionality , nor the layout (look & feel). KB does not contain information on anything I search for. Can't make global changes. Sync from iOffice corrupts destination salons. Prompting to check the EULA box in iOffice each time is an intentional waste of time. Storing passwords in clear text is a violation of cyber security best practice. Logging into clients systems without their knowledge or approval is another cyber security violation. No consistency (e.g., some menus are alphabetical, some are not). No ability to log into instance remotely (must use iOffice, which has less functionality and is dissimilar). Configuration screens contain options not related to my salon (i.e., shoe shine category), but no way to configure or remove. Some permissions don't work when set to GREEN those permissions must be set to GREY (but no warning, no guidance). No context sensitive help. Scroll wheel doesn't work (must hit up and down buttons). Some options must be cancelled (hit a red X) in order to be enabled; other options are the opposite. Custom help URL but doesn't actually work. I am a PMP, Scrum Master, ITIL Expert, and certified Enterprise Architect (TOGAF) with technical solution experience on three continents. All in all, this is the worst designed solution I've seen in production in three decades.

February 2021

Tammy from Magicuts Hair salon

Company Size: 51-200 employees

Industry: Individual & Family Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2021

Finally!

Overall experience is FABULOUS!!! Escpecially today...[SENSITIVE CONTENT HIDDEN] , I called for Salon [SENSITIVE CONTENT HIDDEN] for a problem that has been ongoing and no one has ever fixed, even with my constant calls to support. -sometime passes between calls because of Lockdown etc. Today however was a different story, [SENSITIVE CONTENT HIDDEN] listened and reacted. He took his time and really got down to the problem...He fixed the issue and was just a breathe of fresh air to deal with. Thank you so Much [SENSITIVE CONTENT HIDDEN]!!

Pros

This system is pretty easy to use and typically the support staff is ready willing and able to help when needed.

Cons

Sometimes when a problem happens and a call into support is needed, Sometimes one feels like just a number and that we don't know what we are talking about.