Super Salon Software


 

SuperSalon is a salon management solution available both in the cloud and as an on-premise system. Key features include sales, payroll and inventory reporting, along with traffic-based staffing and predictive purchasing.

SuperSalon maintains customers' purchase histories, so users can track services and product preferences. Users can also generate custom offers and coupons.

SuperSalon provides users customer relationship management capabilities. Users can send customers marketing messages, create loyalty programs and enable customers to check in online.

Mobile applications for iOS and Android devices are available. Services are offered on a monthly subscription basis that includes support via phone and email.

 

Super Salon - Inventory report
 
  • Super Salon - Inventory report
    Inventory report
  • Super Salon - Permissions breakdown
    Permissions breakdown
  • Super Salon - SMS messaging
    SMS messaging
Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

581 Reviews of Super Salon

Showing 1-20 of 581

 

Start your review of Super Salon

Click to start
https://www.softwareadvice.com/salon/super-salon-review/

Kathy from McSisters LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Supersalon

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My experience with SuperSalon has not been good. If I had another vender to use, I would.

Pros

4 or 5 reports are beneficial. (i.e.: daily sales; salon dashboard, ect)

Cons

9 out of 10 times support is terrible. Hold times are extremely long, even on the outage line. If you leave a message no return calls happen. Now and again I do deal with someone, tonight who is a ray of sunshine in the group.

Review Source: Capterra
 

Mona from SuperCuts
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer representative was extremely helpful in transitioning our credit card provider change from the heartland to Tsys. He stayed back extra hours to help us complete the setup so that we could be operational the next day without glitches.
He also gave us several suggestions about the POS settings to use it better. We are really happy with our experience.

Pros

Back office access to POS. Different reports to understand business better.

Cons

Not having access to database to be able to write our own queries.

Review Source: Capterra
 

Jeremy from Bishops
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

So So, Not Great, Not Terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service is way below average and I'm rarely ever able to get a problem resolved

Pros

I'm used to the reports and have my few select go to

Cons

The online check-in system is extremely flawed and leads me to believe I'm potentially losing sales

Review Source: Capterra
 

Alex from Emilex Corporation
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

3 Year User - overall satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All in one place we can manage schedules, inventory, sales, payroll, appointments, discounts, etc. It is very convenient to have the functionality all in one place

Cons

Small bugs seem to be an issue with Supersalon and we typically need tech support to resolve, are unable to troubleshoot ourselves. Software updates also tend to create unintended consequences and we have to get tech support to resolve

Review Source: Capterra
 


September 2018

September 2018

It’s fine if you have to use it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When it works, it is nice to be able to make appts and keep client daya

Cons

The updates always create a whole new set of problems. The tech support takes a very long time to get back with you even when a guest is waiting. There are way too many buttons to click to make a simple appointment (lots of oks and dones). They support claims they can’t fix things or make it work and even will say it never did something that’s it’s always done. Report numbers don’t always match from report to report even when it’s the same data. There are lots of glitches you learn to work around because they won’t fix the problem or admit to one. They’ll blame other software. Not all of the techs are friendly and treat you as if you’re an idiot instead of just helping solve the problem at hand. After awhile you try to diagnose and fix the problem yourself because it’s easier than calling.

Review Source: Capterra
 


September 2018

September 2018

Repeated problems never corrected.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lately, with new owners, terrible.so far removed they have no clue what our issues are.

Pros

We have multiple locations so we are familiar with it.

Cons

Three locations and none are the same. When updates come out, they have issues they can’t resolve. Hit and miss if you have someone who’ll fix things. Some issues over two months old and they will not fix and keep saying they’ll elevate. Terrible quality when you call in. Have to email issues to one, document the problem and how many times without resolution and to avoid delay that comes with phone calls. Have to use this as required by corporate. If you want improvements, have to ask and never hear back from anyone. .

Review Source: Capterra
 

Todd from Jacaranda Capital
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Digital Team is Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My best experience has been working with the Digital Team to customize my digital menu board. Our customer service rep and his team are responsive and diligent and produce excellent product.

Cons

Installation was a nightmare and have spent weeks working through a variety of problems. Also there are too many reports to find the data that I need.

Review Source: Capterra
 

Flavius from Via Moda Group LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

SuperSalon review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The POS software itself is very functional.

Cons

But the iOffice back end management is somewhat inflexible in reporting.

Review Source: Capterra
 

Adrian from Super C Group
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Installs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our implementation person has been great. He has made this process extremely easy and is always available for our questions.

Pros

User friendly system. Keeps track of many things.

Cons

too many tabs and areas to change things

Review Source: Capterra
 

Brittany from Jude's Barbershop
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Super Salon

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have some ups and downs but overall, I am pretty impressed with how responsive and how the team at Super Salon handles situations!

Pros

the customer support from Super Salon is awesome! He talked me through some things happening with our Super Salon Software and made me aware of things happening around our locations! He explains everything with details and offers options of what to do if we ever have certain things happening! Thank you!

Cons

I hate the fact that technology is not perfect but that 's not Super Salons fault! :P

Review Source: Capterra
 

Jessica from Fantastic sams
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

The exeutive did AMAZING.. FIXED OUR COMPUTER QUICKLY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our computer messed up at 10 am talked with SEVERAL people some level 3 techs... I talked with the executive at about 7:45 on 9/4/18 and he had it fixed in 5 min

Pros

Its easy to use, and east to understand.

Cons

Nothing until it messes up. Once it messes up then it can be a pain

Review Source: Capterra
 

John from Rauenhorst Enterprises Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

When we contacted support they listened to what the issue was, looked at our system and were able to assist in letting us know what happened and why explained in easy terms. They stayed on the phone as we verified everything was working as expected. It was great to have support help us through this.

Pros

it is user friendly, each new release has great features.

Cons

There really isn't anything that we don't like.

Review Source: Capterra
 


August 2018

August 2018

A necessary evil

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We couldn't operate our business without the help of Supersalon.

Pros

The software has many helpful features and does an okay job managing a salon business because it is designed to do so. Once you learn where things are located, its functionality is easily replicated. The iOffice back office application is critical for doing your management tasks. The help desk is friendly and one of the rep has done a good job supporting my questions.

Cons

The buggy nature of the software makes it necessary to constantly recheck your work and trouble shoot. Menus are not always easy to find what you are looking for and the reports are not always accurate.

Review Source: Capterra
 

Wendy from Fantastic Sans
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Sergio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Na

Pros

Rep and tech support. Tech support has been helpful

Cons

Too complicated when setting things up . Keep steering us to tutorial which is time consuming.

Review Source: Capterra
 

Peg from Fantastic sams
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Our customer rep - the rockstar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our customer rep helped us in some many ways the man is, in my opinion, a genius!!! He is top notch in his abilities to make us understand what was going on and how to fix the situation.

Pros

It’s easy to use! Has wonderful features and color designs

Cons

Not all the options were told to use or that we needed to update

Review Source: Capterra
 


August 2018

August 2018

Worst Software by far I have ever Used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If it weren't for the fact that my franchisor is forcing me to use this product I would changed to another product in a heartbeat. I have been a user of SuperSalon for 7 years and they have not gotten any better in that time.

Pros

You could say the cost but I can directly attribute complementary services I've had to give because of bugs in their mobile app or other errors as quickly overriding any cost benefit.

Cons

Horrible usability and features for appointment based salons
An incredible amount of defects, quality is not something this vendor cares about
Totally Unreliable, its not unusual for my system to not function on a busy Saturday

Review Source: Capterra
 


August 2018

August 2018

Easy & intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Retention rate has potential to increase becuase of ability to store customer notes and tailor retail suggestions based on stored promotions and customer needs.

Pros

The greatest thing about this software is that it is easy to use and fairly intuitive. It is nice that it stores inventory counts as well to better manage merchandise.

Cons

The only downside is that orders cannot be placed directly from the POS, and a manual process is required to update new SKUS from distributor.

Review Source: Capterra
 

Ron from Roosters MGC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Customer support was a lifesaver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The problem we had was due to the Heartland debacle. Had I known we would lose our ability to process credit card transactions for 5 hours I would be ok. Big let down.

Pros

Not so much software, it's fine, but Customer support was a huge, huge help

Cons

Not letting me know that Heartland would no longer be an option for my ccard processing. I feel I was mislead and had a very tough day for it.

Review Source: Capterra
 

nickie from we care hair

July 2018

July 2018

The software is very helpful to the operation of the business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ease of use, can access from multiple machines, there are a number of great canned reports to use
Our support from Ian has been great

Cons

Opening multiple tabs on reports would be very helpful. It seems the self create custom reporting does not always work

Review Source: Capterra
 

D Andra from Smart Style Hairsalon
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Support is always helpful, especially Daryl, he was very kind and helped us fix a tixket

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use
Easy to manage our customers
Easy to manage our Payroll
Easy to manage our staff
Its just easy

Pros

The Support team is awesome, they have always been very helpful and kind.
The software is great, it took a bit to learn, but once we did, it is a piece of cake. We love SuperSalon

Cons

Well we do not have many cons. The software randomly freezes at times, but it is a easy fix. It is a great piece ofsoftware.

Review Source: Capterra
 
 
Write a Review