Transcend software


92 reviews(4.5/5)
92 reviews(4.5/5)

Transcend is a cloud-based suite of applications from ProSolutions Software that is suitable for spas, salons and resorts of all sizes. It offers modules for client management, appointment booking, inventory tracking, marketing, point of sale and more. On-premise deployments are also available. 

Transcend’s DARCI module helps automate business management tasks such as text and email messaging, appointment confirmations, running promotions, marketing campaigns, closing reports and more. It also offers a social networking interface for sites such as Facebook, Twitter, Instagram and Yelp.

Point of sale features include the ability to check out from the appointment book interface, letting clients pay with rewards points, tracking gratuities, assigning commissions and applying coupons and discounts. Online retail tools include featured items, configurable shipping fees, an Authorize.net interface for payment processing and a product search.  

Support is offered over the phone and via online chat. Pricing is per user per month.

Supported Operating System(s):
Windows 7 , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

92 Reviews of Transcend

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  • CSP from Massage Nirvana Day Spa

    Number of employees: 11-50 employees

    August 2018

    Software We've Used for Over 10 Years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been with this company for over 12 years of business and I haven't moved away for 3 reasons. The first is that the software can do so much that I don't even use everything it can do. The second is the support is really good. Like any software, it has problems but they have 99.9% of the time been there for me when I needed help and they even have Sat hours which is a plus. And the .1 where I didn't like what happened, they made changes to address this so kudos to them. The third reason is that I have looked at their competitors and as of yet haven't found any that could do what they do for us. So long as they keep this up, I figure we'll stay with their product.

    Pros

    It has the ability to handle multiple types of spa scenarios from membership and loyalty programs to packages, standing appointments. One of the best features it has is the ability to preprocess a client prior to and put the transaction on hold. We like the reporting and the confirmation functionality.

    Cons

    Online gift certificates could be smoother and the set number of users per subscription requires that I delete an old employee prior to being able to add a new one.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thanks for the review, CSP! We're working on a redesigned online store that will be out very soon. We think you'll love it!

  • Cindi from Cut Above

    Number of employees: 2-10 employees

    August 2018

    User since 1996

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We live the new app and being able to look at our schedule and book appointments away from the shop. Extensive customer history and client noted are easily available.

    Pros

    I love the ease of use and the new app available

    Cons

    We have a few kinks with the text portion that can’t seem to be worked out. A few clients did not receive our texts and evidently they can’t fix it

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thank you so much for the kind review, Cindi. We recently put you on the new updated texting service and a representative will contact you shortly to make sure you are properly setup. This should resolve any outstanding issues you may have.

  • Latasha from LaTee's Image Beauty Salon LLC

    Number of employees: 2-10 employees

    August 2018

    My prosolutions experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is very user friendly. Love how it keeps client history, can do reports, track inventory, and the remote feature. I have been using the program for 10+ years and I totally love it!

    Cons

    There's nothing that I dislike about it. Some features you just have to play around with them but overall everything is great.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thank you for the kind words, Latasha! We're so happy to have you as a client!

  • Cindy from Cinsan LLC/ Spa Aria

    Number of employees: 11-50 employees

    August 2018

    Overall Happy Client

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been with ProSolutions from the beginning and it’s nice to have such an extensive software program that continues to evolve. Just like old friends!

    Pros

    The retail component is very beneficial for my spa. The reports that can be generated from the software are packed with information so that you can access areas that need improvements while pinpointing the areas that are successful.

    Cons

    Trouble shooting with customer service can be a challenge especially on the week-ends. It is on the pricy side. We have had issues with some Darci features in regards to implementation.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thanks for the review, Cindy! If you need help with your DARCI setup, you can sign up for one of our free live classes on our website under the "education" tab, or you can always contact support for any of your questions. We're here to help!

  • Robbi from XAGE MEDICAL SPA

    Number of employees: 2-10 employees

    August 2018

    ProSolutions Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    What I like about this company is that the owners are involved and actually talk to clients.

    Pros

    Once we learned how to use it, it was no hard to run day to day. It keeps track of a lot of info so that is good for marketing.

    Cons

    It was a little hard to learn all the features.
    We still don't use everything.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thanks for your review, Robbi! We'd love to help you setup and use all of our great features. You can sign up for any one of our free, live online classes by clicking the "education" tab on our website, or you can chat with us anytime by clicking the support button in your software. We're here to help!

  • Lisa from The Aesthetic Center

    Number of employees: 11-50 employees

    August 2018

    Excellent Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It’s been great, I’ve been using this software for over 20 years with two different businesses. It has allowed me the flexibility & freedom to manage the numbers the way I see fit. I’ve had several other software companies try to woo me away but can’t see how A newly minted compant could so completely understand our business model.

    Pros

    I like the ease-of-use, all the functions and data mining that I’m able to do. I’m constantly looking for ways to better the business , being able to take a look at numbers and stats really helps that goal

    Cons

    There really aren’t any cons, the only thing I would like to suggest is a live person to chat with about technical support. I use on-line support often and sometimes it’s difficult to try to type my questions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thanks for your review, Lisa! We do provide unlimited, free telephone support during business hours. Call us at 800-710-3879 and press 2 for support!

  • Debra from Advanced Skin & Body Care

    Number of employees: 2-10 employees

    August 2018

    Spa Diva

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to track sales and payroll. Also customer information.

    Pros

    Easy to use. Great customer support.
    Pricing is right.

    Cons

    Prefer they didn't change the icons on the screen when they update the program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thanks for the review, Debra! We'll take note of your icon preference when we release our next update ;)

  • Julene from FIX Salon Spa

    Number of employees: 2-10 employees

    July 2018

    Have Been Using ProSolutions for over 20 years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall I have been happy with ProSolutions software. I would recommend it to other salon owners.

    Pros

    I have been using Prosalon for over 20 years, so clearly it works well for me. Scheduling is what I find most useful. It has many features to customize appointments - their times, etc. The reports are easy to use as well.

    Cons

    My software keeps dropping off of my computer and I have to continually log in.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thanks for your review, Julene. Sorry to hear about your login frustration, that shouldn't be happening. We'll have a support member reach out to you to diagnose the issue!

  • sara from A Therapeutic Touch

    Number of employees: 11-50 employees

    July 2018

    Easy System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Its fine some small upgrades would be nice though

    Pros

    It is very easy to use and learn for everyday use

    Cons

    Hard to change things and I think you should be able to move the appointments just by grabbing them with curser instead of pressing reschedule if it is for the same day....also when an appointment is cancelled there should be some type of way to track all history

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thanks for your review, Sara! You can drag and drop same day appointments by clicking the "reschedule" checkbox at the top of the appointment screen. We also have cancelled appointment reports in our report screen, as well as custom reports our support team can help you create if you want to know something very specific. Simply click the "support" button to chat with our team if you have any questions!

  • Rita from Elan

    Number of employees: 11-50 employees

    July 2018

    Great company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Staff always willing to help Easy to use

    Pros

    Ease of use
    People always willing to help

    Cons

    Not being able to use any credit card company

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thanks for the review, Rita! ProSolutions has lots of credit card options available to our clients. We'll have a team member reach out to you to discuss your options!

  • Denice from Essentials Day Spa

    Number of employees: 2-10 employees

    July 2018

    Owner

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have always had good service with Pro.

    Pros

    10 or 12 years ago, your Company was our 1st Salon Software, I liked just having the Appointments and Products on the Computer.

    Cons

    Its Funny that I got this Review I was just telling my reception girls it seems like there has to be an easier more fluid Software on the Market. I feel like there are too many steps for a lot of things, you have to go to one place for a certain Inventory Sheet and other place for Add or Delete Inventory, I just feel things could be simpler NOT having to open so many different areas and I feel like the client booking steps could be much easier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    July 2018

    Thank you so much for your review Denice. Increased fluidity and reducing steps is the primary focus of the new release we are working on. We are certain it will be everything you've always wanted and the release will be available to you for free when it is available. If you ever have any questions or concerns please do not hesitate to email me directly at StephenW@ProsolutionsSoftware.com

  • Elissa from Salon sixty one spa

    Number of employees: 2-10 employees

    July 2018

    Happy used the same program for 15 years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We all understand and know how it works. Keeps it simple

    Cons

    It’s expensive for the few things we use it for.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thanks for your review, Elissa! ProSolutions has a lot of features that can help you save time and make money. We offer free, live classes every week to help show you how to get more out of your software. Simply sign up on our website under the "education" tab or you can reach us by clicking the "support" button in your software if you'd like to learn more!

  • Rachel from Main Street Aesthetics

    Number of employees: 2-10 employees

    July 2018

    Customer for over 2 years and very satisfied!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease in which you can use it with even a basic knowledge.

    Cons

    The overal basic appearance of the program

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thanks for your review, Rachel! We're working on a new update that is going to look even better.

  • Danielle from The Sanctuary Esthetcis Studio

    Number of employees: 2-10 employees

    July 2018

    Prosolutions is very user friendly and has tons of great features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's easy to use, great online or phone support, lots of features.

    Pros

    I like that it keeps track of who sold products and did services last for each client. When you are paying your staff straight commission it really helps.

    Cons

    I wish the payroll feature was more comprehensive. The last program I used calculated the payroll for me, including all the deductions, after I put in the commission parameters

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thanks for your review, Danielle! We'll give your suggestions to our development team :)

  • Verified Reviewer

    Number of employees: 201-500 employees

    May 2018

    This was the first software I used in the beauty industry and it's still my favorite!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software was the easiest to use! It was easy to train new employees, implement new services and report on anything and everything.

    Cons

    We stopped using this software simply because we were moving to a web based software because we felt it better fit our needs at that point. I understand they are now web or cloud based.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thanks for the review! We do have a cloud-based version of our software and are working on a web-based version that will be available soon!

  • Ellie from Luxelab at the Glen

    January 2018

    I just want to personally thank all of the live chat agents.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The live chat agents are ALWAYS quick to respond with detailed answers so I can complete the tasks at hand at our company. It is such an incredible part of this software and has made the process of learning the software much easier. Whenever I am unsure how to complete a task or want to double check if I'm doing something correct, I can just ask and get a response within minutes. The best part is that they are fantastic and personal human beings that respond, not some pre-programmed robot responses. It is always personal and appreciated.

    Cons

    I think there is a lot of clicking that needs to be done when completing tasks. I think there could be easier ways to get things into the system without having to double check repeatedly if everything is clicked.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thanks for your review, Ellie! We agree that fluidity and simplicity are essential, while still offering the most features in the industry. Our next update will focus on user experience and efficiency!

  • tom from Lorenzo's Salon

    January 2018

    I have used them since 1998, and they have been great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the software has kept up with the constant changes in our industry. I was not a computer person, and was scared to put everything on a computer and not a paper book. Prosolutions has been great at walking me thru everything and making me comfortable with it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thanks for the review, Tom! Happy to have you as a client!

  • Casey from Edward Wadsworth for Hair

    September 2017

    Overall things felt like there were a lot of steps and not the easiest software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Relatively clear on how to find solutions and looking things up. Color coding helping for color vs haircut appts.

    Cons

    Outdated, customer service rarely followed up with clear answers. Took a long time to get where you wanted to go, lots of clicking!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    September 2017

    Thanks so much for the review, Casey. we offer preferences that may add or deduct the amount of 'clicks' it takes to do something. Would you please email stephenw@prosolutionssoftware.com with your list of issues so we can tell you the easiest ways to complete your tasks? We're also hard at work on a big brand new update for you and will be emailing you with a status soon.

  • Robert from Salt Den

    Number of employees: 2-10 employees

    August 2017

    I like the live chat and automatic assistance with any problems that arrives

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sales and tax reports from keeping track of all sales and inventory along keeping track of employee hours and schedules.

    Pros

    Online Chat to assist with any situation. And able to logon to show you what to do if needed.
    Free Web training with Web live teacher from classes to set up software to training your employees on every part of the software like booking and sales.
    All in one software allows for inventory control, booking of appointments, sales and payroll along with every type of reports you could need.
    Able to set up Gift Cards and phone apps.

    Cons

    Slow resolutions on adapting software to meet our company needs.
    Employees say it takes a little bit too involved to book a client and complete a simple sale, especially when just learning the system or when you have several clients to check in.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ProSolutions Software, ProSolutions Software

    August 2018

    Thanks for your review, Robert! We're glad our support team has been so responsive for you! Sorry to hear you're having some difficulty learning how to use the system, we take pride in making our point-of-sale and appointment screen easy to use for beginners. We do offer free, live classes every week that can get your staff up to speed in no time, simply click the "education" tab on our website to sign up!

  • Julie from Natural Nail Care Clinic

    August 2017

    Easy to learn - easy to use - won't ever change

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great customer service. No matter how small of a question I have, They answer me quickly and do not make me feel foolish for asking.

    Cons

    There are a few glitches in the software that could be handled. But when you find something, just tell them and they will look to see about repairing it for the next update.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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