About Transcend


Transcend is a cloud-based suite of applications from ProSolutions Software that is suitable for spas, salons and resorts of all sizes. It offers modules for client management, appointment booking, inventory tracking, marketing, point of sale and more. On-premise deployments are also available. 

Transcend’s DARCI module helps automate business management tasks such as text and email messaging, appointment confirmations, running promotions, marketing campaigns, closing reports and more. It also offers a social networking interface for sites such as Facebook, Twitter, Instagram and Yelp.

Point of sale features include the ability to check out from the appointment book interface, letting clients pay with rewards points, tracking gratuities, assigning commissions and applying coupons and discounts. Online retail tools include featured items, configurable shipping fees, an Authorize.net interface for payment processing and a product search.  

Support is offered over the phone and via online chat. Pricing is per user per month.



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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

107 Reviews of Transcend

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(56)

4 stars

(41)

3 stars

(7)

2 stars

(3)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 107 reviews

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February 2017

Jeremy from Loews Santa Monica Beach Hotel

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

IT Manager Recommending Transcend Software

I'm the IT Manager for a 350+ room hotel with a fulls service Spa, Salon & Fitness Center. We've been using Prosolutions Spa retail, booking & membership software for approximately 8 years now, first in it's original Prosalon iteration and now in the latest Transcend version. Over the years we've looked at several other pieces of spa software, and while most of the properties in our brand have switched to competitors software, we've been lucky enough to hold out and continue using the Prosolutions software. Functionality is full featured and easy for spa desk agents to begin using without any prior experience....I do have some problems with missing functionality related to dual databases on the same client computers (hence the 4 out of 5 stars for "Features & Functionality" & "Overall Quality"), but this is a unique issue that is not likely to occur for most companies using the software. Additionally their recurring membership billing software has been developed and then revised & adjusted over the past few years, to the point that it's now very stable & easy for our Spa Manager to bill our 300+ Spa members every month. Overall it's well featured, and most importantly they've really stepped up the credit card processing by partnering with Mercury and enabling EMV debit/credit card processing fairly quickly, so customer can utilize chipped cards with a handheld pin pad. Additionally, they've increased the methods by which you can reach their support department. You can now get a hold of them via telephone, email or internet chat. The internet chat feature is especially useful, as they are quick to respond to a new chat session. I still don't appreciate the early closing of support on Fridays, but I'm sure they have their reasons for this. Overall the current version of the Transcend software is in my opinion, the most stable and feature packed software that Prosolutions has offered, and I'm going to continue using it in my Spa, Salon, & Fitness Center!

February 2017

Karlabeth from iLLustria

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Prosalon vet efficient

Everything works pretty well. There's only a few things I would like to change, one is if you put a popp up note, I'd like it to show up, cuz if you put a note on the apt. It disappears after the apt. Is rung up! The pop up note would remain, but you have to click on the pop up to see it it would be nice if it would show up as you scan over the apt.

Pros

All the places to put the information about theclient and services

Cons

Sometimes in the morning you go to ring someone up and it says you have to close the drawer and I closed the night before and I know I close and accepted properly! Under what kind of business, they do not offer,( beauty salon, spa, salon, cosmetology!) what's up with that!!!!

Response from ProSolutions Software

Replied February 2017

Hi Karlabeth, thanks so much for the great review! I'm going to have a representative reach out to you to see if we can determine just exactly what is going on with your specific situation and make sure you get any training you may need. - Prosolutions

August 2018

CSP from Massage Nirvana Day Spa

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2018

Software We've Used for Over 10 Years

I've been with this company for over 12 years of business and I haven't moved away for 3 reasons. The first is that the software can do so much that I don't even use everything it can do. The second is the support is really good. Like any software, it has problems but they have 99.9% of the time been there for me when I needed help and they even have Sat hours which is a plus. And the .1 where I didn't like what happened, they made changes to address this so kudos to them. The third reason is that I have looked at their competitors and as of yet haven't found any that could do what they do for us. So long as they keep this up, I figure we'll stay with their product.

Pros

It has the ability to handle multiple types of spa scenarios from membership and loyalty programs to packages, standing appointments. One of the best features it has is the ability to preprocess a client prior to and put the transaction on hold. We like the reporting and the confirmation functionality.

Cons

Online gift certificates could be smoother and the set number of users per subscription requires that I delete an old employee prior to being able to add a new one.

Response from ProSolutions Software

Replied August 2018

Thanks for the review, CSP! We're working on a redesigned online store that will be out very soon. We think you'll love it!

January 2019

Daniel from Salon Red and Spa now Arthur Harris Salin

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2019

Honest feedback

We have been with Pro Solutions from 2003 and it has been a rocky road at times. There have been years of good support and bad support. The company has transitioned from a full purchased license to a small fee based support to an expensive based package. It now is based on number of operators and as our industry changes its difficult to constantly change within the operator parameters.

Pros

Access to the program from my PC at home allows looking at the schedule for the day, comforting to me that I know what my day’s activity is going to be.

Also like that I don’t worry about the software being corrupted by being on my office pc

Cons

Not easy to learn features by a click of a button. Don’t know how to fix missed information from previous days. What to have a help answer by typing in the issue/problems in a question box at any time.

Response from ProSolutions Software

Replied February 2019

Thanks for the great review, Daniel! We're happy you love the cloud as much as we do. We have tons of support help through our live chat feature, blog posts, how-to instructions, training videos, and live training classes to help with any questions you may have. Check out the Education tab of our website to learn more!

January 2019

Michelle from Synergi Facial Surgery & MedSpa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2019

Works well

As with any software, there are always pros and cons with any software. Each business has different needs so it helps to make sure that the software fits your individual needs.

Pros

We have had this software for 14 years. We like that it is continually updating and staying up with social media changes. Overall it has been a good fit for our practice. Their on line chat support is outstanding.

Cons

We would like to see an EMR feature and photography capability for our before and after photos. I would like to see more advanced marketing features and text messaging options.

Response from ProSolutions Software

Replied February 2019

Thanks for the great review, Michelle! We're happy our support team is providing you with great service. We do have the ability to store photos in the client profile screen and our DARCI program may have the marketing and text features you're looking for. Feel free to chat with support or sign up for a free DARCI marketing class under the Education tab of our website to learn more!

August 2018

Lisa from The Aesthetic Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Excellent Software

It’s been great, I’ve been using this software for over 20 years with two different businesses. It has allowed me the flexibility & freedom to manage the numbers the way I see fit. I’ve had several other software companies try to woo me away but can’t see how A newly minted compant could so completely understand our business model.

Pros

I like the ease-of-use, all the functions and data mining that I’m able to do. I’m constantly looking for ways to better the business , being able to take a look at numbers and stats really helps that goal

Cons

There really aren’t any cons, the only thing I would like to suggest is a live person to chat with about technical support. I use on-line support often and sometimes it’s difficult to try to type my questions.

Response from ProSolutions Software

Replied August 2018

Thanks for your review, Lisa! We do provide unlimited, free telephone support during business hours. Call us at 800-710-3879 and press 2 for support!

February 2017

Cathy from Stephen P. Beals, M.D. Skin & Laser Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2017

Review from Beals office

For the most part, the software is really good. The continuing problem that we keep having is when I go to print the closing report, occasionally it will print the day before, and then when I print it by going to "prior closings," it will show a negative over/under amount on the day's report. I have talked to ProSalon people numerous times, and they insist it is something that we are doing on our end. I can tell you it just sometimes does this. I have really watched it. So every time this happens, I have to call them and have them go in and change it. Other than that, everything is good. Thank you.

Pros

I like the ease of it. I like that when I do have the problem previously stated, I have a quick response from the software people, and they fix it very quickly.

Cons

I already stated that: that it occasionally shows a negative over/under amount, even when we do the exact same thing when closing.

February 2019

Gillian from Duncan Edward

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Review from Duncan Edward Salon

Very good

Pros

Love having our software in the cloud, love the online confirmation, love being able to blast emails out to our clients when we have cancellations or the odd slow day. POS.I have been using Prosolutions over 25 years and it just keeps getting better. And love the online chat too.

Cons

I wish when a new feature is added they let me know.
Email templates and campaigns are old fashioned design.
App design could be better
And no Mac version

Response from ProSolutions Software

Replied February 2019

Thanks for the great review, Gillian! We're so happy ProSolutions works so well for you and your salon! We do send out newsletters periodically to let our clients know about updates, so make sure to check your spam folders. Also, our cloud version works with Macs except for the ability to process credit cards through the software. Feel free to chat with our support or sales teams on our website with any questions.

August 2018

Cindy from Cinsan LLC/ Spa Aria

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

August 2018

Overall Happy Client

We have been with ProSolutions from the beginning and it’s nice to have such an extensive software program that continues to evolve. Just like old friends!

Pros

The retail component is very beneficial for my spa. The reports that can be generated from the software are packed with information so that you can access areas that need improvements while pinpointing the areas that are successful.

Cons

Trouble shooting with customer service can be a challenge especially on the week-ends. It is on the pricy side. We have had issues with some Darci features in regards to implementation.

Response from ProSolutions Software

Replied August 2018

Thanks for the review, Cindy! If you need help with your DARCI setup, you can sign up for one of our free live classes on our website under the "education" tab, or you can always contact support for any of your questions. We're here to help!

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Tried others, this is my favorite!

Wonderful! I would use it again and highly recommend it!

Pros

The ease of use of this software is unmatched! The reporting functionality by far beats any other software I have used. You can find a report for almost anything you are looking for! Other software comes close, but I've not found another one that can provide me with the numbers and information I really need like Prosolutions. And their customer service is wonderful!

Cons

There really aren't any cons! The only thing I can say is that visually it could be more updated, meaning it looks like an early Mac computer. I realize how ridiculous that sounds but if I'm searching for a con, that would be it. Otherwise it's wonderful!

Response from ProSolutions Software

Replied December 2018

Thank you so much for your review. This is what we strive for.

January 2019

Joyce Marie from Joyce Marie of Beverly Hills

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

ProSolutions Software makes record keeping easy!

I do like to be able to run reports to see what services are the most popular. I also like seeing the amount of products I have sold per item. This tells me what is my most popular product. I have been very happy with the software.

Pros

I find having my client's skin care service and purchase history at my fingertips a huge asset! It enables me to be able to recommend additional treatments and new products easily.

Cons

I'm set up to send out birthday notifications but I believe they all go to Spam so my clients never acknowledge seeing the announcements with their birthday discounts.

Response from ProSolutions Software

Replied January 2019

Thanks for the review, Joyce! We're happy our client history feature works so well for you. Our marketing emails are marked as safe like other marketing email systems, but we'd be happy to look into any spam issues you may be experiencing.

February 2019

Meriem from Cristophe Salon

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

February 2019

Review

Customer service is superb! They always our calls efficiently and resolve our issues without any problems.

Pros

It is easy to use and very efficient. I like that it offers Darci and other tools and