ProSolutions Software

RATING:

4.42

(110)

About ProSolutions Software

ProSolutions Software (formerly Transcend) is a cloud-based suite of applications from ProSolutions Software that is suitable for spas, salons and resorts of all sizes. It offers modules for client management, appointment booking, inventory tracking, marketing, point of sale and more. On-premise deployments are also available. The DARCI module helps automate business management tasks such as text and email messaging, appointment confirmations, running promotions, marketing campaigns, closing reports and more. It also offers a social networking interface for sites such as Facebook, Twitter, Instagram and Yelp. Point of sale features include the ability to check out from the appointment book interface, letting clients pay with rewards points, tracking gratuitie...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

ProSolutions Software Pricing

1-3 employees: $69/month 4-7 employees: $99/month 8-15 employees: $149/month 16+ employees: $199/month

Starting price: 

$69.00 per month

Free trial: 

Available

Free version: 

Not Available

Appointments
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ProSolutions Software Reviews

Overall Rating

4.42

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Showing 1 - 5 of 110 reviews

Anonymous

Company size: 1 employee

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2019

Comprehensive software

Pros

This software does it all. I love that I can book clients on the go and have full access to all my files.

Cons

it can take time to figure out all the features.

Response from ProSolutions Software

Thanks for the great review! We're happy our software has all the features you need to be successful. Our team is working tirelessly to make our system even more intuitive in the future.

Replied February 2019

Karlabeth

Company size: 2-10 employees

Industry: Cosmetics

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2017

Prosalon vet efficient

Everything works pretty well. There's only a few things I would like to change, one is if you put a popp up note, I'd like it to show up, cuz if you put a note on the apt. It disappears after the apt. Is rung up! The pop up note would remain, but you have to click on the pop up to see it it would be nice if it would show up as you scan over the apt.

Pros

All the places to put the information about theclient and services

Cons

Sometimes in the morning you go to ring someone up and it says you have to close the drawer and I closed the night before and I know I close and accepted properly! Under what kind of business, they do not offer,( beauty salon, spa, salon, cosmetology!) what's up with that!!!!

Response from ProSolutions Software

Hi Karlabeth, thanks so much for the great review! I'm going to have a representative reach out to you to see if we can determine just exactly what is going on with your specific situation and make sure you get any training you may need. - Prosolutions

Replied February 2017

Ellie

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

January 2018

I just want to personally thank all of the live chat agents.

Pros

The live chat agents are ALWAYS quick to respond with detailed answers so I can complete the tasks at hand at our company. It is such an incredible part of this software and has made the process of learning the software much easier. Whenever I am unsure how to complete a task or want to double check if I'm doing something correct, I can just ask and get a response within minutes. The best part is that they are fantastic and personal human beings that respond, not some pre-programmed robot responses. It is always personal and appreciated.

Cons

I think there is a lot of clicking that needs to be done when completing tasks. I think there could be easier ways to get things into the system without having to double check repeatedly if everything is clicked.

Response from ProSolutions Software

Thanks for your review, Ellie! We agree that fluidity and simplicity are essential, while still offering the most features in the industry. Our next update will focus on user experience and efficiency!

Replied August 2018

CSP

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

August 2018

Software We've Used for Over 10 Years

I've been with this company for over 12 years of business and I haven't moved away for 3 reasons. The first is that the software can do so much that I don't even use everything it can do. The second is the support is really good. Like any software, it has problems but they have 99.9% of the time been there for me when I needed help and they even have Sat hours which is a plus. And the .1 where I didn't like what happened, they made changes to address this so kudos to them. The third reason is that I have looked at their competitors and as of yet haven't found any that could do what they do for us. So long as they keep this up, I figure we'll stay with their product.

Pros

It has the ability to handle multiple types of spa scenarios from membership and loyalty programs to packages, standing appointments. One of the best features it has is the ability to preprocess a client prior to and put the transaction on hold. We like the reporting and the confirmation functionality.

Cons

Online gift certificates could be smoother and the set number of users per subscription requires that I delete an old employee prior to being able to add a new one.

Response from ProSolutions Software

Thanks for the review, CSP! We're working on a redesigned online store that will be out very soon. We think you'll love it!

Replied August 2018

Daniel

Company size: 2-10 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

January 2019

Honest feedback

We have been with Pro Solutions from 2003 and it has been a rocky road at times. There have been years of good support and bad support. The company has transitioned from a full purchased license to a small fee based support to an expensive based package. It now is based on number of operators and as our industry changes its difficult to constantly change within the operator parameters.

Pros

Access to the program from my PC at home allows looking at the schedule for the day, comforting to me that I know what my day’s activity is going to be. Also like that I don’t worry about the software being corrupted by being on my office pc

Cons

Not easy to learn features by a click of a button. Don’t know how to fix missed information from previous days. What to have a help answer by typing in the issue/problems in a question box at any time.

Response from ProSolutions Software

Thanks for the great review, Daniel! We're happy you love the cloud as much as we do. We have tons of support help through our live chat feature, blog posts, how-to instructions, training videos, and live training classes to help with any questions you may have. Check out the Education tab of our website to learn more!

Replied February 2019

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