Overall I am a very happy Treatwell partner, and customer. (and also have managed to book some fab appointments for myself on there too!) I always highly recommend the system to lots of people! It's a no brainer, you need to be online and Treatwell certainly help you do that.

Its super easy to use, on the go and on laptop too. It has some really great tools and functions - customers can book with ease, and as a business owner you can manage everything in one place.

There are some reporting tools that it still needs, some added features would be great such as consultation forms, deposit function but I feel that Treatwell evolve and add great features often.

I have been using it for a few years. Now but find it quite expensive. Other competitors are cheaper. The main thing stopping me moving is I have good reviews which I don’t want to lose. However this is under review as I am trying to keep cost down.

Great customer service and easy to use. Great feature with too rated

High commission AND high monthly fees. Other platforms such as Fresha are much cheaper. The only reason I have stayed so long is because of my reviews.

Connect is now very annoying with all bookings to check out and penalties for cancelling appointments even though client emailed me to cancel it.

It has a calendar online, that is about it.

The whole process is standardised to a point where clients thinks that I am just a branch of treatwell salon and demand procedures done in other 'branches'. There is no option to block bookings without preparing or taking deposits, that is extremely annoying. Recently treatwell allowed cancellations in hours notice and no payment for those lost bookings made by not serious people. I can't block unwanted clients, another annoying thing. If treatwell wouldn't be that aggressive on on marketing to a point where competition on Google doesn't make financial sense, I would go away. Still, I dislike every moment I have to use it to make My Business going

Diverse of people use treatwell so you will get a varried clientele

Payments sometimes are not on the accurate date think on the 16 or 17th regardless we should be paid. And treatwell needs to stop bombarding customers with booking reminders for example if i tap a client by accident and move thir appointment down by 5 mins they will get a text stating your booking has been changed this is unnecessary

Biggest problem when starting self-employeed is gaining new customers, I have found treatwell amazing at attracting new clients and as my reviews and business have grown so have the amount of bookings received through treatwell. The system is easy to use and customer service team have been great with any quieries. Has Definetly helped my business grow and attract clients. Even regular clients love the ease of being able to book on the go, 24/7.

Very easy to set up and use. I like the notifications straight to my phone and email so I am aware straight away when a booking has been made. Easy to see reports on income. Can use on my phone/app or work computer. Allows 24/7 bookings.

No form of deposit. It is flexible for clients (which is great) but also allows for last minute cancellations or no shows. They do have prepaid which helps limit the amount of no shows but they can still not turn up with no consequence, leaving gaps in your day.