About Treatwell Connect


Treatwell Connect is a cloud-based appointment management solution for hair and beauty businesses of all sizes. Key features allow users to manage client bookings, set custom permissions for team members and automate marketing emails. The solution also offers a native mobile application for iOS and Android devices.

Treatwell Connect lets users create and manage bookings and automate notifications for confirmations, reminders and rebooking invitations. Salon staff can make and modify appointment bookings on behalf of clients. The solution allows businesses to set access permissions for employees based on job roles. Users can print receipts when billing clients.

The cash drawer feature allows salons to manage and keep track of expenses. Additionally, the solution provides calendar integration allowing salons to add and manage bookings and categorize them based on lead generation sources.

The solution offers services on a monthly subscription basis and customer support is available via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic)

100 Reviews of Treatwell Connect

Average User Ratings

Overall

4.77 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(82)

4 stars

(14)

3 stars

(3)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 100 reviews

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February 2019

Lauren from Stage 1 beauty

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

Treatwell has helped my business grow

Biggest problem when starting self-employeed is gaining new customers, I have found treatwell amazing at attracting new clients and as my reviews and business have grown so have the amount of bookings received through treatwell. The system is easy to use and customer service team have been great with any quieries. Has Definetly helped my business grow and attract clients. Even regular clients love the ease of being able to book on the go, 24/7.

Pros

Very easy to set up and use. I like the notifications straight to my phone and email so I am aware straight away when a booking has been made. Easy to see reports on income. Can use on my phone/app or work computer. Allows 24/7 bookings.

Cons

No form of deposit. It is flexible for clients (which is great) but also allows for last minute cancellations or no shows. They do have prepaid which helps limit the amount of no shows but they can still not turn up with no consequence, leaving gaps in your day.

Response from Treatwell of Treatwell

Replied March 2019

Hi Lauren, Thanks so much for taking the time to leave a review. We are so pleased to hear that you find the software easy to use and the notifications helpful. Thank you for the feedback around the deposit. We are constantly striving to make the most seamless booking experience for salons and customers. We know no-shows are a drag though, that's why we developed loyalty tools, like automated appointment reminders to make sure customers don't forget. We are also introducing a re-scheduling functionality, which will mean customers can reschedule rather than cancel or not turn up. We hope that this will help make no-shows a thing of the past. If you want to find out more about these tools please contact your Account Manager. Best, Treatwell

February 2019

Jenna from Kolours beauty bar

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

February 2019

Mostly I love it, a few things I would add if I could

We love being open all hours with treatwell. We have a lot of clients who tell us that they would never have knew we existed without. It’s enabled us to have a very good start to the year.

Pros

It’s easy and quick to use. Especially on the go! It’s common sense, and really I needed little training to use it. The added reports and marketing will be great!

Cons

I wish the was an online form section. To create records! I also would love more options to select what staff can and cannot do, possibly ways to disputed reviews, especially those that don’t make sense. I also don’t like that I cannot cancel appointments made via treatwell without contacting them directly. If a client message after hours you’re stuck with it until morning.

Response from Treatwell of Treatwell

Replied March 2019

Hi Jenna, Thanks so much for taking the time to leave us a review. Great to hear that you are enjoying using Treatwell Connect on the go. I have looked through your feedback and have some notes below: - Good news, on Treatwell Connect you are able to select what staff can and cannot do. If you speak to your Account Manager they will be able to talk you through this. - If you believe a review to be unfair you can always report it and our team will investigate. You can check out our community guidelines to see what can and cannot be said in a review https://www.treatwell.co.uk/info/community-guidelines/. - As for online forms, that is a great idea, I will feed this back to our tech team as something for the future. - We know that you are super busy, so in the unlikely event that you need to cancel a booking, we want to take the pressure off you if you can't get hold of the customer, that is why we take care of Treatwell cancellations. I hope that helps. Best, Treatwell

February 2019

Dan from Healthy Body & Mind Therapies

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

February 2019

Overall a helpful and good tool, but does have some problematic issues

My overall experience is good. Treatwell connect has kept me from having double bookings and saved me time on some of my daily tasks which helps tremendously when I am busy.

Pros

1. Easy to book and access appointments with the touch of a finger via phone or computer.

2. All client information and previous visits quickly available at a glance.

3. Even when clients list themselves as anonymous for publication if reviews, the system notifies a venue of who left a review, which allows positive appreciation to be shown.

4. The capability for the software to notify the venue of new bookings or cancellations via multiple modes as well as the automatic client confirmations and reminders are very helpful.

5. Support staff for Treatwell are friendly, professional and helpful.

Cons

1. When an appointment duration is not in a 30 min configuration the following availability scheduling is off and leaves out all of the times actually available to clients for booking.

2. If a client books one type of service but it is changed to a different one due to consultation, the resulting client review shows for the originally booked service that the client never received, despite the change. Invoicing also shows the original and therefore is not a correct tax/ accounting tool for the business.

3. The software is advertised by Treatwell as being able to recognise any previously entered client, however it only recognises an exact spelling of a client's full name. Any other variations are not recognised, nor is the client's telephone number even if entered exactly.

February 2019

Dean from Body Fixers Beauty Clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Business has grown 35%

Pros

Cannot describe how amazing Treatwell is. in response to the many negative reviews below, you need to bear in mind that the availability of the salon is real time and when the availability is accurate there is never a problem. There is no such thing as inacurate or double bookings. When I receive a booking from a client I receive a push notification, 2 emails and a text all on my phone. Clearly there are many salons who do not keep accurate diaries therefore this is not treatwells fault but people feel the need to blame Treatwell. I would still have a business without Treatwell but I wouldn't be anywhere near as busy. The booking software is always accurate and there's no such thing as bookings not coming through to the salon. This is just salons failing to take responsibility for not being organised which Treatwell make clear when you join. I absolutely love Treatwell and I am proud to be part of this company. As a Treatwell partner, if you keep everything accurate there will never be problems with bookings. Very highly recommended

Cons

Love to have the ability to add pictures of work to client records.

Response from Treatwell of Treatwell

Replied February 2019

Hey Dean, Thank you so much for taking the time to leave us a lovely review. We are so glad to hear that you are enjoying using our software. We are delighted to have you as a partner. Best, Treatwell

February 2019

Monica from A to Zen therapies

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Best app x massage businesses

I feel very lucky to have come across Treatwell a couple of years ago and decided to start using their app to help growing my business. It has helped me to fill a lot of empty slots, and to be found by lots of new clients. ABSOLUTELY RECOMMENDED! especially if you are a solo massage therapist trying to build your business!

Pros

it is very easy to use, and the CUSTOMER SERVICE is OUTSTANDING! Very responsive and always able to help with any enquiries or issues. It is like having a personal support team!

Cons

I have 3 locations supported by treatwell and it would be nice to be able to book a client who visited only 1 venue in a different clinic without having to re-create a profile and copy/paste their details.

Response from Treatwell of Treatwell

Replied February 2019

Hi Monica, Thanks so much for taking the time to leave such a lovely review. It's great to hear your feedback about our customer service and how Treatwell is helping you grow your business. Thanks for being a great Treatwell partner. Best, Treatwell

February 2019

Tinu from Colour Riot Nails

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

The best salon software I’ve tried.

To date my experience with treatwell has been amazing. I have received mounts of support and I have now hav two salons in which treatwell have also supported. I would definitely recommend treatwell as a first point of contact if you are starting your own beauty business

Pros

I love how easy it it to navigate! It very easy to use and if you have any issues you have a dedicated account manager who is always happy to help.

It tracks you sales and staff and also does all your promoting and marketing for you.

Cons

The only issues I have with connect is that we are not able to sell our own gift vouchers or create promotional codes to use with our business via treatwell to entice more customers

Response from Treatwell of Treatwell

Replied February 2019

Hey Tinu, Thanks so much for taking the time to leave us a review. We are so glad that you like the software and support that you get. We love having you as a Treatwell partner. Best, Treatwell

February 2019

Caroline from Juniper Beauty Room

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

February 2019

Treatwell Connect

Treatwell Connect has definitely increased clients to my salon which was the aim in getting it. However the cost has crept up just recently and a monthly fee over and above commissions was not what I signed up for, and would have made me think differently.

Pros

It's ease of use. Easy to see appointments.

Cons

There are some things I can't do myself on my page and so have to contact Treatwell Customer Services.

Response from Treatwell of Treatwell

Replied March 2019

Hi Caroline, Thanks so much for taking the time to leave us a review. We are so pleased that you find the software easy to use and that we have helped you get new clients. Sorry to hear that you feel that Treatwell has become more expensive. Our commission model was changed as a result feedback from salons wanting to pay different commission for new and repeat bookings. This means that you don't have to pay for customers who you have worked hard to keep coming back. If you want to talk through how you can make the most out of our new commission model, please contact your Account Manager. Best, Treatwell

February 2019

Katarzyna from Nailit.London

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

February 2019

Clients think I work for treatwell

Connect is now very annoying with all bookings to check out and penalties for cancelling appointments even though client emailed me to cancel it.

Pros

It has a calendar online, that is about it.

Cons

The whole process is standardised to a point where clients thinks that I am just a branch of treatwell salon and demand procedures done in other 'branches'. There is no option to block bookings without preparing or taking deposits, that is extremely annoying. Recently treatwell allowed cancellations in hours notice and no payment for those lost bookings made by not serious people. I can't block unwanted clients, another annoying thing. If treatwell wouldn't be that aggressive on on marketing to a point where competition on Google doesn't make financial sense, I would go away. Still, I dislike every moment I have to use it to make My Business going

Response from Treatwell of Treatwell

Replied March 2019

Hi Katarzyna, Thanks for taking the time to leave a review. We're sorry to hear customers have seen you as a branch of Treatwell. Salons are the heart of our business and we are proud to have a diverse range of partners on the site. We aim to ensure that salons show their own identity through photographs, menu and the 'about' section. The new cancellation policy aims to help salons open up slots if a customer can't make an appointment. This means instead of a customer not showing up , they can cancel so that you are aware you will have a gap. We have also introduced the functionality that customers can reschedule, this means that instead of losing the booking, they will come to your salon at another time. With the new policy, you should encourage customers to cancel directly on the app if they are unable to attend , so that your 'successful bookings score' is not impacted. Please reach out to your Account Manager if you have any further questions. Best, Treatwell

February 2019

Bea from Relax-therapy

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

February 2019

Treatwell connect

Pros

It is a big help for my business. Customers can book 24/7. It is quick and easy to understand.

Cons

It would be great if as a business we can ask for a deposit to pay. It would be great for businesses and for Treatwell as well.

Response from Treatwell of Treatwell

Replied March 2019

Hi Bea, Thanks for taking the time to leave us a review. We are so pleased that the partnership helps your business and that you find it quick and easy to understand. In terms of a deposit system, it is something that we are looking into, however, in the meantime we try and reduce no-shows by sending automatic appointment reminders to customers as well as giving customers the option to pre-pay for their appointments. Best, Treatwell

February 2019

Teresia from Wimbledon Park Beauty

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

1.0

February 2019

Basic interaction is easy

I get new clients through the app and then mainly convert them to booking direct. There isn’t a single policy that is salon friendly. ie the new improved “No-show” which is a joke. It does not protect salons only Treatwell’s margin. I want the right to set a deposit, blacklist a client, maybe give clients a star rating for other salons to see. More like AirB&B. Make the clients more accountable. Or for Treatwell to take a 20/30 % deposit which is then split 80/20 in favour of the salon and paying Treatwell for the automatic non human admin, to prevent no shows. Which is the same as “up to an hour before” policy.

Pros

Easy to add independent appointments and block out time

Cons

It does not reflect the way the beauty business works. Does not allow for logical listing of time versus price treatments. Nor does it allow for correct categorisation. Illogical. You can’t create groups of treatment,packages. Very little to like actually.

Response from Treatwell of Treatwell

Replied March 2019

Hi Teresia, Thanks so much for taking the time to leave us review. We are pleased you find the software easy to add appointments. We take feedback seriously and are always looking at how we can improve Treatwell for both customers and partners. It is possible to create treatment packages, if you get in touch with your Account Manager they will be able to help you do this. We are investigating the option of blacklisting clients or having a rating system. However, in the meantime if you have an issue with an individual customer please get in touch and we will aim to resolve it. We know that no shows are frustrating, making a deposit scheme appealing. That's why we have focussed on automated appointment reminders, as well as introducing rescheduling software for customers, so that if they can't make they can choose another time. If you have any further feedback, please contact your Account Manager and they will be more than happy to support you. Best, Treatwell

February 2019

Aimee from Epiphany

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

February 2019

Treatwel

Treatwell has been ok I was disappointed when I had to stater paying monthly and they take 35% off you for a new customer which I don’t think is fair when you pay monthly anyway. My 1st account manager was on the ball and stayed in touch all the time my previous one is not that great shame really

Pros

That your able to fill gaps in your day.

Cons

There needs to be something in place for people that don’t pre pay if they don’t turn up.
They should still have to put their card details in and if they don’t pre pay and wait to pay at the venue if they are a no show they should have the full amount or at least 50% deducted from their card.

February 2019

Jamie from beauty harbour clinic

Company Size: 1 employee

Review Source: Capterra