Gets me bookings that otherwise I would not have had

It’s been a positive experience in general

Pros

The software functions fairly well from the client booking side and the clients tend to be a good calibre.

Cons

My least favourite part of the software is a lack in featured which sends clients marketing promotions, newsletter, events etc. Also there is very limited space to provide client history. It would be great if it could have client record cards, consultation forms and pre & aftercare forms to allow clients to complete online. The problem I have is because Treatwell is very basic here, it is not possible to intergrate with another diary system.

Treatwell has helped my business grow

Biggest problem when starting self-employeed is gaining new customers, I have found treatwell amazing at attracting new clients and as my reviews and business have grown so have the amount of bookings received through treatwell. The system is easy to use and customer service team have been great with any quieries. Has Definetly helped my business grow and attract clients. Even regular clients love the ease of being able to book on the go, 24/7.

Pros

Very easy to set up and use. I like the notifications straight to my phone and email so I am aware straight away when a booking has been made. Easy to see reports on income. Can use on my phone/app or work computer. Allows 24/7 bookings.

Cons

No form of deposit. It is flexible for clients (which is great) but also allows for last minute cancellations or no shows. They do have prepaid which helps limit the amount of no shows but they can still not turn up with no consequence, leaving gaps in your day.

Trato inhumano.

NO LO RECOMIENDO. Al contratarlo no me especificaron correctamente las condiciones. Tuve problemas desde el primer momento y conflicto con ellos. Cada vez me atendía una persona diferente. Tardamos meses en ponernos de acuerdo y finalmente me detectaron cáncer de utero y solicité la devolución de mi dinero, ya que YO, que soy la persona que iba a utilizar el servicio iba a estar dada de baja por un tiempo indeterminado mientras me trataban con quimioterapia y radioterapia. Nadie de la empresa tuvo ni el más mínimo sentimiento de compasión conmigo. Ni siquiera me desearon la recuperación hasta los últimos e-mails. No me van a devolver mi dinero aunque se lo he solicitado, incluso por medio de abogados, alegando que mi negocio no iba a cesar su actividad durante mi enfermedad. No he tenido suficiente con todo lo que me ha ocurrido como para que además me traten así. No cometan el mismo error que yo cometí. NO LO TECOMIENDO.

Pros

No lo puedo especificar. No lo he usado al estar de baja por cáncer de cuello uterino.

Cons

No lo puedo especificar ya que no lo he usado porque llevo 1 año de baja por cáncer de cuello uterino.

Business has grown 35%

Pros

Cannot describe how amazing Treatwell is. in response to the many negative reviews below, you need to bear in mind that the availability of the salon is real time and when the availability is accurate there is never a problem. There is no such thing as inacurate or double bookings. When I receive a booking from a client I receive a push notification, 2 emails and a text all on my phone. Clearly there are many salons who do not keep accurate diaries therefore this is not treatwells fault but people feel the need to blame Treatwell. I would still have a business without Treatwell but I wouldn't be anywhere near as busy. The booking software is always accurate and there's no such thing as bookings not coming through to the salon. This is just salons failing to take responsibility for not being organised which Treatwell make clear when you join. I absolutely love Treatwell and I am proud to be part of this company. As a Treatwell partner, if you keep everything accurate there will never be problems with bookings. Very highly recommended

Cons

Love to have the ability to add pictures of work to client records.

Best app x massage businesses

I feel very lucky to have come across Treatwell a couple of years ago and decided to start using their app to help growing my business. It has helped me to fill a lot of empty slots, and to be found by lots of new clients. ABSOLUTELY RECOMMENDED! especially if you are a solo massage therapist trying to build your business!

Pros

it is very easy to use, and the CUSTOMER SERVICE is OUTSTANDING! Very responsive and always able to help with any enquiries or issues. It is like having a personal support team!

Cons

I have 3 locations supported by treatwell and it would be nice to be able to book a client who visited only 1 venue in a different clinic without having to re-create a profile and copy/paste their details.

The best salon software I’ve tried.

To date my experience with treatwell has been amazing. I have received mounts of support and I have now hav two salons in which treatwell have also supported. I would definitely recommend treatwell as a first point of contact if you are starting your own beauty business

Pros

I love how easy it it to navigate! It very easy to use and if you have any issues you have a dedicated account manager who is always happy to help. It tracks you sales and staff and also does all your promoting and marketing for you.

Cons

The only issues I have with connect is that we are not able to sell our own gift vouchers or create promotional codes to use with our business via treatwell to entice more customers

the whole Connect System

I have not had any issues with Treatwell since I have been with them. I have been with this company from the days it was called Wahanda and seen the company grow to its new name Treatwell. I have had the best experience with this company and wish to have many more experiences as the company grows further and t my business grows with it. Yeahh!

Pros

I love everythng about the system, customers can book online change there appointment and pay online too. Very user friendly.

Cons

Tha fact you can not change the treatment once customer has paid online to a diffrent one. Sometime customers can choose the wrong treatment.

TREATWELL V. MINDBODY

Reach a large new audience .

Pros

It's very user friendly - functionality for both salon and customer are idiot proof

Cons

limited functionality/ restricted when integrating the booking widget into our website . Not possible to ingrate it with another booking system

Easy to use for daily stuff

Treatwell is a great way of giving me an online presence, which is where most people look for services. My line manager is brilliant & super efficient & helpful. The old pricing structure works much better for me so had I looked into it later I would probably not sign up under the new pricing.

Pros

The calendar - booking & changing appointments or blocks is so quick & easy

Cons

How i can no longer change my lead booking time. The combination of menus across the top & down the side of the screen can make it difficult to find things you don’t use often

Treatwell is the future

Overall I am a very happy Treatwell partner, and customer. (and also have managed to book some fab appointments for myself on there too!) I always highly recommend the system to lots of people! It's a no brainer, you need to be online and Treatwell certainly help you do that.

Pros

Its super easy to use, on the go and on laptop too. It has some really great tools and functions - customers can book with ease, and as a business owner you can manage everything in one place.

Cons

There are some reporting tools that it still needs, some added features would be great such as consultation forms, deposit function but I feel that Treatwell evolve and add great features often.

Mostly I love it, a few things I would add if I could

We love being open all hours with treatwell. We have a lot of clients who tell us that they would never have knew we existed without. It’s enabled us to have a very good start to the year.

Pros

It’s easy and quick to use. Especially on the go! It’s common sense, and really I needed little training to use it. The added reports and marketing will be great!

Cons

I wish the was an online form section. To create records! I also would love more options to select what staff can and cannot do, possibly ways to disputed reviews, especially those that don’t make sense. I also don’t like that I cannot cancel appointments made via treatwell without contacting them directly. If a client message after hours you’re stuck with it until morning.

Overall a helpful and good tool, but does have some problematic issues

My overall experience is good. Treatwell connect has kept me from having double bookings and saved me time on some of my daily tasks which helps tremendously when I am busy.

Pros

1. Easy to book and access appointments with the touch of a finger via phone or computer. 2. All client information and previous visits quickly available at a glance. 3. Even when clients list themselves as anonymous for publication if reviews, the system notifies a venue of who left a review, which allows positive appreciation to be shown. 4. The capability for the software to notify the venue of new bookings or cancellations via multiple modes as well as the automatic client confirmations and reminders are very helpful. 5. Support staff for Treatwell are friendly, professional and helpful.

Cons

1. When an appointment duration is not in a 30 min configuration the following availability scheduling is off and leaves out all of the times actually available to clients for booking. 2. If a client books one type of service but it is changed to a different one due to consultation, the resulting client review shows for the originally booked service that the client never received, despite the change. Invoicing also shows the original and therefore is not a correct tax/ accounting tool for the business. 3. The software is advertised by Treatwell as being able to recognise any previously entered client, however it only recognises an exact spelling of a client's full name. Any other variations are not recognised, nor is the client's telephone number even if entered exactly.

Treatwell Connect

Treatwell Connect has definitely increased clients to my salon which was the aim in getting it. However the cost has crept up just recently and a monthly fee over and above commissions was not what I signed up for, and would have made me think differently.

Pros

It's ease of use. Easy to see appointments.

Cons

There are some things I can't do myself on my page and so have to contact Treatwell Customer Services.

Clients think I work for treatwell

Connect is now very annoying with all bookings to check out and penalties for cancelling appointments even though client emailed me to cancel it.

Pros

It has a calendar online, that is about it.

Cons

The whole process is standardised to a point where clients thinks that I am just a branch of treatwell salon and demand procedures done in other 'branches'. There is no option to block bookings without preparing or taking deposits, that is extremely annoying. Recently treatwell allowed cancellations in hours notice and no payment for those lost bookings made by not serious people. I can't block unwanted clients, another annoying thing. If treatwell wouldn't be that aggressive on on marketing to a point where competition on Google doesn't make financial sense, I would go away. Still, I dislike every moment I have to use it to make My Business going

Treatwell connect

Pros

It is a big help for my business. Customers can book 24/7. It is quick and easy to understand.

Cons

It would be great if as a business we can ask for a deposit to pay. It would be great for businesses and for Treatwell as well.

Basic interaction is easy

I get new clients through the app and then mainly convert them to booking direct. There isn’t a single policy that is salon friendly. ie the new improved “No-show” which is a joke. It does not protect salons only Treatwell’s margin. I want the right to set a deposit, blacklist a client, maybe give clients a star rating for other salons to see. More like AirB&B. Make the clients more accountable. Or for Treatwell to take a 20/30 % deposit which is then split 80/20 in favour of the salon and paying Treatwell for the automatic non human admin, to prevent no shows. Which is the same as “up to an hour before” policy.

Pros

Easy to add independent appointments and block out time

Cons

It does not reflect the way the beauty business works. Does not allow for logical listing of time versus price treatments. Nor does it allow for correct categorisation. Illogical. You can’t create groups of treatment,packages. Very little to like actually.