Gets me bookings that otherwise I would not have had

It’s been a positive experience in general

Pros

The software functions fairly well from the client booking side and the clients tend to be a good calibre.

Cons

My least favourite part of the software is a lack in featured which sends clients marketing promotions, newsletter, events etc. Also there is very limited space to provide client history. It would be great if it could have client record cards, consultation forms and pre & aftercare forms to allow clients to complete online. The problem I have is because Treatwell is very basic here, it is not possible to intergrate with another diary system.

Treatwell has helped my business grow

Biggest problem when starting self-employeed is gaining new customers, I have found treatwell amazing at attracting new clients and as my reviews and business have grown so have the amount of bookings received through treatwell. The system is easy to use and customer service team have been great with any quieries. Has Definetly helped my business grow and attract clients. Even regular clients love the ease of being able to book on the go, 24/7.

Pros

Very easy to set up and use. I like the notifications straight to my phone and email so I am aware straight away when a booking has been made. Easy to see reports on income. Can use on my phone/app or work computer. Allows 24/7 bookings.

Cons

No form of deposit. It is flexible for clients (which is great) but also allows for last minute cancellations or no shows. They do have prepaid which helps limit the amount of no shows but they can still not turn up with no consequence, leaving gaps in your day.

Clients think I work for treatwell

Connect is now very annoying with all bookings to check out and penalties for cancelling appointments even though client emailed me to cancel it.

Pros

It has a calendar online, that is about it.

Cons

The whole process is standardised to a point where clients thinks that I am just a branch of treatwell salon and demand procedures done in other 'branches'. There is no option to block bookings without preparing or taking deposits, that is extremely annoying. Recently treatwell allowed cancellations in hours notice and no payment for those lost bookings made by not serious people. I can't block unwanted clients, another annoying thing. If treatwell wouldn't be that aggressive on on marketing to a point where competition on Google doesn't make financial sense, I would go away. Still, I dislike every moment I have to use it to make My Business going

Mostly I love it, a few things I would add if I could

We love being open all hours with treatwell. We have a lot of clients who tell us that they would never have knew we existed without. It’s enabled us to have a very good start to the year.

Pros

It’s easy and quick to use. Especially on the go! It’s common sense, and really I needed little training to use it. The added reports and marketing will be great!

Cons

I wish the was an online form section. To create records! I also would love more options to select what staff can and cannot do, possibly ways to disputed reviews, especially those that don’t make sense. I also don’t like that I cannot cancel appointments made via treatwell without contacting them directly. If a client message after hours you’re stuck with it until morning.

Business has grown 35%

Pros

Cannot describe how amazing Treatwell is. in response to the many negative reviews below, you need to bear in mind that the availability of the salon is real time and when the availability is accurate there is never a problem. There is no such thing as inacurate or double bookings. When I receive a booking from a client I receive a push notification, 2 emails and a text all on my phone. Clearly there are many salons who do not keep accurate diaries therefore this is not treatwells fault but people feel the need to blame Treatwell. I would still have a business without Treatwell but I wouldn't be anywhere near as busy. The booking software is always accurate and there's no such thing as bookings not coming through to the salon. This is just salons failing to take responsibility for not being organised which Treatwell make clear when you join. I absolutely love Treatwell and I am proud to be part of this company. As a Treatwell partner, if you keep everything accurate there will never be problems with bookings. Very highly recommended

Cons

Love to have the ability to add pictures of work to client records.

Best app x massage businesses

I feel very lucky to have come across Treatwell a couple of years ago and decided to start using their app to help growing my business. It has helped me to fill a lot of empty slots, and to be found by lots of new clients. ABSOLUTELY RECOMMENDED! especially if you are a solo massage therapist trying to build your business!

Pros

it is very easy to use, and the CUSTOMER SERVICE is OUTSTANDING! Very responsive and always able to help with any enquiries or issues. It is like having a personal support team!

Cons

I have 3 locations supported by treatwell and it would be nice to be able to book a client who visited only 1 venue in a different clinic without having to re-create a profile and copy/paste their details.

The best salon software I’ve tried.

To date my experience with treatwell has been amazing. I have received mounts of support and I have now hav two salons in which treatwell have also supported. I would definitely recommend treatwell as a first point of contact if you are starting your own beauty business

Pros

I love how easy it it to navigate! It very easy to use and if you have any issues you have a dedicated account manager who is always happy to help. It tracks you sales and staff and also does all your promoting and marketing for you.

Cons

The only issues I have with connect is that we are not able to sell our own gift vouchers or create promotional codes to use with our business via treatwell to entice more customers

the whole Connect System

I have not had any issues with Treatwell since I have been with them. I have been with this company from the days it was called Wahanda and seen the company grow to its new name Treatwell. I have had the best experience with this company and wish to have many more experiences as the company grows further and t my business grows with it. Yeahh!

Pros

I love everythng about the system, customers can book online change there appointment and pay online too. Very user friendly.

Cons

Tha fact you can not change the treatment once customer has paid online to a diffrent one. Sometime customers can choose the wrong treatment.

TREATWELL V. MINDBODY

Reach a large new audience .

Pros

It's very user friendly - functionality for both salon and customer are idiot proof

Cons

limited functionality/ restricted when integrating the booking widget into our website . Not possible to ingrate it with another booking system

Treatwell is the future

Overall I am a very happy Treatwell partner, and customer. (and also have managed to book some fab appointments for myself on there too!) I always highly recommend the system to lots of people! It's a no brainer, you need to be online and Treatwell certainly help you do that.

Pros

Its super easy to use, on the go and on laptop too. It has some really great tools and functions - customers can book with ease, and as a business owner you can manage everything in one place.

Cons

There are some reporting tools that it still needs, some added features would be great such as consultation forms, deposit function but I feel that Treatwell evolve and add great features often.

Overall a helpful and good tool, but does have some problematic issues

My overall experience is good. Treatwell connect has kept me from having double bookings and saved me time on some of my daily tasks which helps tremendously when I am busy.

Pros

1. Easy to book and access appointments with the touch of a finger via phone or computer. 2. All client information and previous visits quickly available at a glance. 3. Even when clients list themselves as anonymous for publication if reviews, the system notifies a venue of who left a review, which allows positive appreciation to be shown. 4. The capability for the software to notify the venue of new bookings or cancellations via multiple modes as well as the automatic client confirmations and reminders are very helpful. 5. Support staff for Treatwell are friendly, professional and helpful.

Cons

1. When an appointment duration is not in a 30 min configuration the following availability scheduling is off and leaves out all of the times actually available to clients for booking. 2. If a client books one type of service but it is changed to a different one due to consultation, the resulting client review shows for the originally booked service that the client never received, despite the change. Invoicing also shows the original and therefore is not a correct tax/ accounting tool for the business. 3. The software is advertised by Treatwell as being able to recognise any previously entered client, however it only recognises an exact spelling of a client's full name. Any other variations are not recognised, nor is the client's telephone number even if entered exactly.

Treatwell Connect

Treatwell Connect has definitely increased clients to my salon which was the aim in getting it. However the cost has crept up just recently and a monthly fee over and above commissions was not what I signed up for, and would have made me think differently.

Pros

It's ease of use. Easy to see appointments.

Cons

There are some things I can't do myself on my page and so have to contact Treatwell Customer Services.

Basic interaction is easy

I get new clients through the app and then mainly convert them to booking direct. There isn’t a single policy that is salon friendly. ie the new improved “No-show” which is a joke. It does not protect salons only Treatwell’s margin. I want the right to set a deposit, blacklist a client, maybe give clients a star rating for other salons to see. More like AirB&B. Make the clients more accountable. Or for Treatwell to take a 20/30 % deposit which is then split 80/20 in favour of the salon and paying Treatwell for the automatic non human admin, to prevent no shows. Which is the same as “up to an hour before” policy.

Pros

Easy to add independent appointments and block out time

Cons

It does not reflect the way the beauty business works. Does not allow for logical listing of time versus price treatments. Nor does it allow for correct categorisation. Illogical. You can’t create groups of treatment,packages. Very little to like actually.

Treatwell connect

Pros

It is a big help for my business. Customers can book 24/7. It is quick and easy to understand.

Cons

It would be great if as a business we can ask for a deposit to pay. It would be great for businesses and for Treatwell as well.

Treatwel

Treatwell has been ok I was disappointed when I had to stater paying monthly and they take 35% off you for a new customer which I don’t think is fair when you pay monthly anyway. My 1st account manager was on the ball and stayed in touch all the time my previous one is not that great shame really

Pros

That your able to fill gaps in your day.

Cons

There needs to be something in place for people that don’t pre pay if they don’t turn up. They should still have to put their card details in and if they don’t pre pay and wait to pay at the venue if they are a no show they should have the full amount or at least 50% deducted from their card.

Unfair

Pros

Nothing other than they've given me major anxiety everytime I have to call to sort an issue out.

Cons

So I've been using treatwell for 3/4 years. recently they're really lacking customer service. I have been top rated for every year and this year 2020 they decided not to make me top rated. I called them a week before the top rated was going to end and ask them how far off I was to achieve the 90% target and the guy on the phone said you are 87% and need just 3 more percent to qualify, so I asked him what that was in numbers and he said ohhhhh just 1 or 2 more reviews so I said ok great. Within that week I received 20 more 5 star reviews and then closed my calendar so I could prioritise my own clients. Considering how much treatwell make off me from the fees that they take, you would expect them to be salon friendly and not just money orientated. When top rated was announced, my salon was not chosen. I then called to ask why and apparently I needed 40+ more reviews and not just 1 or 2 reviews as I'd been advised. I asked them to listen to the call recording but again they don't care. After doing their investigation they just said there was nothing they could do because top rated was now closed. And this is how easily they'd like to loose hard working businesses.

Easy to use for daily stuff

Treatwell is a great way of giving me an online presence, which is where most people look for services. My line manager is brilliant & super efficient & helpful. The old pricing structure works much better for me so had I looked into it later I would probably not sign up under the new pricing.

Pros

The calendar - booking & changing appointments or blocks is so quick & easy

Cons

How i can no longer change my lead booking time. The combination of menus across the top & down the side of the screen can make it difficult to find things you don’t use often

Excellent Free Software

Has been a great benefit to my business. Cannot complain due to its value for money

Pros

Excellent diary system, love the text messaging facility and being able to view client history.

Cons

Client record looks a bit odd now after recent update. Would prefer invoicing once a month not twice

Quality Company is Treatwell.

Great booking service and are very helpful to resolve any problems which may arise.

Pros

Fantastic systems for Internet & Phone apps So easy to read and make adjustments to appointments if any customer //client which to reschedule if necessary . High quality software. Software for ease of use

Cons

I do not think there is at present any hick cup with the existing and new software. I am sure there will be additions and perhaps they may not be as useful as it is now. Some of Treatwell clients change their details and this is very hard to recognise that they are customers who have used our services and are not new.

Easy to use, seemless functions and great cistomer service

We find that many clients forget to book a patch test, advice from our Treatwell rep means we have minimised no shows or disappointed clients just with a few simple edits

Pros

The ease of use. Even with having multiple stores the software is speedy and easy to jump from one store to another. I love the inbuilt marketing features too and prompts to maximise effectiveness!

Cons

The small print on treatments is rather small. It would be great to have a section to make edits or notices to clients

Great App

Treatwell helps to fill in the gaps in your booking calendar and brings many, new loyal clients, which I am very grateful for. It also ranks high on engine search, so your salon will be visible to potential clients. It's a win-win! Thanks Treatwell.

Pros

The software is easy to use and there are many features that help on how to communicate with Treatwell team, which has fast a response whenever you need help.

Cons

I do not like the fact, that your earned money come fortnight which prevents steady cash flow.

Would recommend

I use this as my go to diary. It works wwell for me and my salon.

Pros

Ease of use Sends customer reminders via text

Cons

Difficult for customers to pay via treatwell if already booked via pay at salon. I wish it had a pay at salon option where they can pay via card

Fantastic booking system which generates new clients!

We are being able to fill in last minute slots with new clients booking via Treatwell. It also allows clients to book in without needing to contact us directly which reduces admin. Taking pre-payment also ensures less cancellations and no shows.

Pros

The software is user friendly and also a widget can be inserted into your own website and on facebook to take people to your calendar.

Cons

The fact that you can't run numerous discounts on the same services to run at different times.

Amazing Platform

Overall we are very happy with Treatwell

Pros

Treatwell booking system is amazing. You can check your clients history, rebook them, sending your campaigns and lots of other functions. Web chat is always avilable when you need a quick response. The good thing you can approach online calendar anywhere in the world and see what's going on in your venue.

Cons

Treat the returning customers as a repeat customers even If they don't turn up within a year

Treatwell is great!

Pros

Easy to use! Great technical support. The calendar layout really simple.

Cons

Would like to see more features like recurring appointments and marketing tools.

Great for business

Best thing ever , made my salon visible on the market from the beginning. Is only in your hands to keep up your ratings

Pros

Easy to use , very easy to access it from phone or laptop .

Cons

Can’t block clients , preventing the to rebook if you don’t want them in your salon

Amazing

Pros

I have been with treatwell since the very beginning when it was wahanda and then treatwell I can only say what a great efficient company to put my business on

Cons

Nothing it’s all great I can work the software with confidence

Great

It been a good experience since over started. The live chat people are very helpful, and I’ve had no issues

Pros

It’s easy to navigate around. Treatwell connect does everything for me like text and email reminders which I don’t have time for, so it’s very handy for me.

Cons

N/A the only thing that is a con is when the system goes down, but that happens to most softwares. It’s resolved very quickly so no issue there.

I’m loving the connect app

I really enjoyed having the income boost in January. Just liking the clarity and simplicity

Pros

Very easy to use and access. Can use so many features in one place, if I need to contact a client or Treatwell staff it’s quick and simple. Can also send out e-blasts and manage my schedule any time I need to

Cons

Sometimes it’s not easy to find a precise time when using the app on a mobile.

Easy to use

- easy to use. - Better to let the users organise gaps time between each treatment individual as well (cleaning room time). Because when someone book for 2 treatments, we always loose our time for this gap with nothing. - I cancel treatwell widget software because the staff gave me different information quite often. Someone say “yes” someone say “no” in the same question. This is very confusing me. - My friends told me that they didn’t see my business on treatwell market. Then I try to search from my husband’s mobile and I didn’t see as well. But it show on my mobile ?

Pros

This software is very easy to use!! (Only widget that I need their team to help)

Cons

- when someone book 2 treatments continues, I can’t delete or reduce cleaning time between each treatment. And it made loose a chance for more appointment.

Excellent platform

Pros

Easy to use, user friendly, punctual on payments

Cons

Support is lacking, no roster option, no integration with Google calendar

Happy

Pros

Easy to use, easy to keep track of appointments

Cons

Always crashes when wanting to reschedule appointments

Higly recommend doing business with Treatwell

Pros

Treatwell has helped my company to grow and build our regular customer base. The software is so easy to use, our clients love It and the customer support is always here when you need them. Thank you Treatwell!

Cons

Receiving payments only on two week basis. It is very hard for small business to wait so long to receive the payment

Beauty Fusion

Overall easy to use when your on the go Quick software Holds lots of information

Pros

Easy to use Great stock take Good report system

Cons

Sometimes freezes Errors sometime appear in the screen

Treatwell Connect

East to take treatwell bookings and balance with my own bookings.

Pros

Easy to use and a good booking platform. I like that I can also enter private clients bookings.

Cons

App is easy, website can be difficult to navigate.

Overall I'm a very satisfied customer

I get more clients

Pros

More clients and some become regulars. Good benefit

Cons

Can't tailor it more to my business needs and a big % And it adds up wgen you're a small business. Not enough tear structurw

excellent for filling gaps

overall positive.

Pros

Its easy to use and you can colour code appointments

Cons

I would prefer to manually confirm my appointments myself as I work from 2 diaries. Also would prefer bank payments to go into account weekly. Customers being able to cancel appointments within 48 hours notice.

User-friendly

Super easy and convenient to use very little training needed straight forward and very user-friendly

Pros

That it is simple and easy to use Convenient not complicated and easy to add new staff members in and get using the system We love it

Cons

I don’t have any concerns about the software I have never had a problem

Brilliant software

Overall treat well software is good for me. For small salon.

Pros

It’s functional and easy to use. I like how it’s able to summarise customers data. How many client we have.

Cons

My staff can log in the same platform as owner. They can see how much I make a day. I want them see only how many booking for them.

Business support in a box!

I have enjoyed my experience with treatwell cant wait to see what they add next as they are always improving things or adding new features which always improves user experiences.

Pros

I love the features that enable you to do everything from this one one app like reports, marketing and crm

Cons

Its annoying that the reports count cancelled and no show clients in the overall performance reports such as sales

Brilliant

Pros

Easy to use, easy for clients to make bookings

Cons

There is nothing I do not like about treatwell

Very useful booking system

Pros

Very easy to use, portable,access 24/7,user friendly

Cons

I feel there are no cons at the moment. It is good.

Treatwell user for the past 5 years

Pros

Very user friendly, good customer support

Cons

Missng some functions, but very minor inconvenience

Good

It really helped me organise the staff and treatments and the different log in levels so the staff can see there own calenders is fab

Pros

Treatwell is easy to use i use it as my main diary

Cons

The glitches which is not all the time but apart frm that all good

Good professional booking system

Pros

Easy to use and very useful appointment reminder texts and emails for clients.

Cons

There is no cancellation list facility, this is frustrating for clients and disappointing for me as most other calendar management software now has this very useful facility.

Is good to get customers n marketing

Good experience n good service

Pros

It good customer can find us on treatwell.

Cons

Can’t find any problem... is good n easy

Easy system to use

Easy to use and quick to get around. I like when I can see and reply to reviews, send notifications to my clients

Pros

Easy to use, can add ons yourself, great for reviews

Cons

Not all emails provided can be used to send emails to clients.

Treatwell Connect is the best app to be on top of your business

getting immediate update regards booking, payments, therapists, amazing

Pros

easy to use, full of useful functions, I have my business in my palm,

Cons

all perfect really just when I switched from WiFi to 4 G it asking me to log in again,

A Brilliant Booking System!

I use Treatwell Connect to manage all my bookings, including walk-ins, which helps me to keep track of all my appointments in one place. This for me is one of the major benefits.

Pros

Treatwell Connect is user-friendly, reliable and extensive in its features. I have been using this software for almost a year now and have never experienced any problems or malfunctioning.

Cons

There are some minor details that could be improved. For instance, you're unable to view at glance the number of appointments that were pre-paid once you have gone through check-out on each.

Busy business easy with treatwell connect

Benefits of using daily report making tax returning easier. Organised and safely stored clients details

Pros

Easy for me to access anywhere all notifications on my phone. All data securely stored.

Cons

Sometimes when adding a service can be little time consuming have to add next service for the same person on each booking if booking more than one treatment.