You'reOnTime software


42 reviews(5.0/5)
42 reviews(5.0/5)

You’reOnTime is a cloud-based spa and salon management solution that helps users manage appointments, marketing and sales operations and online bookings.

The solution helps users automate marketing campaigns, email reminders, text message confirmations and follow-up emails. Customers can book appointments from social media pages and mobile websites. Key features include support for walk-in appointments, loyalty and promotions management, business reporting and staff scheduling.

You’reOnTime provides an appointment book that enables users to assign appointments to multiple staff members and create breaks between appointments or classes. The appointment book module provides users with daily, weekly and monthly resource views and highlights breaks and time off. The dashboard contains widgets, charts and graphs that show sales of products and services, the percentage of time booked and client spend. Users can compare the performance of their business against previous months.

Pricing is per month. Support is provided via videos, email and over the phone.

Supported Operating System(s):
Web browser (OS agnostic)

42 Reviews of You'reOnTime

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  • Christoph from R79 GmbH

    Number of employees: 11-50 employees

    September 2018

    Top service for a cloud solution!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall finally a provider that knows how to treat customers and to work with them!

    Pros

    It's the mix of the Software as a service solution, the features and the great support as well the flexibility of Craig and his team to listen to us, to implement new feature request and the fast response time! Great value for money. And believe it or not, we are quite a demanding customer, as we have great IT affinity and lot's of ideas...

    Cons

    Sometimes a little latency because it's not hosted in Europe, but one can live with that.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Robert from Tranquility Therapy Salon

    Number of employees: 2-10 employees

    September 2018

    All the functionality that any beauty/hairdressing business could want

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software enables our 5 part time self employed therapist to access their diaries from anywhere, book clients and process bookings and payments whilst allowing management total overview and full financial reporting.

    Pros

    Simple to use. Easy for staff, easy for management functions. Provides all the functionality that you could need. Website downtime is almost non existent. Support is instant and effective. Friendly helpful staff.

    Cons

    Difficult to think of anything to dislike

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Crystal from Hair Care

    April 2018

    Amazing support and features for the price. Love it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Love the marketing options, labels and capabilities. The calendar is easy to utilize and view. Roster is easy to modify and manage.

    Cons

    Would like to see marketing templates with images. Would like restrictions on follow up emails for one time send or more options.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Angela from Legends Haircuts for Men

    Number of employees: 2-10 employees

    October 2017

    This is a great software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is very user friendly. It has alot unique features and great customer service! Craig is very helpful.

    Cons

    The software runs a little bit slow. I would have to say other than that is great! The pros definitely outweigh the cons.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gary from Hair Beauty Now

    September 2017

    Needs higher than 5 stars

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I searched and searched AND SEARCHED and had nearly given up on finding software so good, so complete and at this value for money. It was one of the last I came across after looking at and spending time with up to a dozen other packages. Then I found this and it kept ticking boxes and I was like I can't believe it..... It's got everything !!! And the tech support - unmatched in just about any software I've used (in any genre). I think this is because they are still small(ish) and growing and there is a very active owner developer. But this is super great as the response to requests is so quick and timely and EVERYTHING I've requested to be tweaked or added has been done !!! I can't speak highly enough of this software and it SHOULD DEFINITELY be on your shortlist to trial.

    Cons

    umm... umm.... nup got nothing. This does it all. When I first started trialling there were a couple of things as I say it didn't have or weren't suited for a large busy salon - but the developer has added these now.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Robert from Tranquility Salon

    Number of employees: 2-10 employees

    July 2017

    An excellent simple to use diary and record system for beauty and hair (and other trades)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A full client record system plus an excellent diary system which is easy to use. The data records are excellent

    Pros

    Ease of use, great customer support, relaibility, The flexibilty of the client records and diary functions is great, online speed is good, additional functionality and data recording is all that a small or medium sized salon could want

    Review Source: Capterra
  • Carrie from Creative Images Hair Studio

    Number of employees: 2-10 employees

    July 2017

    Excellent value and great automation features!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Auto appt Reminders, online forms, online booking, marketing, inventory system

    Pros

    The layout is simple and clean - every option you need is readily available and customer support is the best I've experienced with this type of product. So many reports available to get you the past info you need and a full dashboard so you can watch how your days numbers are while it's happening.

    Review Source: Capterra
  • Josh from The Wolves Den

    Number of employees: 2-10 employees

    February 2017

    A MUST have in my business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    as a new tattoo and tattoo removal studio, we were looking for a CRM that does everything for us. when i told my artists about the transition from a paper diary to this they were really hesitant and said it was going to be too difficult however after 5 minutes they both love it! avoids any double booking and so easy to confirm appointments and minimalise cancellations. clients and staff both love the online forms for our client details and waivers. makes the whole process so much more professional and easy! tech support has been fantastic at helping out with the setup after i made a few mistakes. the customer support we found was incredible! we would recommend this product to any business that works on taking appointments and running multiple staff.

    Pros

    ease of use and customer service

    Review Source: Capterra
  • Naomi from Ashia hair

    February 2016

    Amazing!

    Ease-of-use
    Quality
    Support

    Just signed up, so far very impressed! They extended my trial so I can give it a good go, they answer all my questions so quickly at any time! And accommodate every need! The customer service is amazing! So far the program covers every thing I need! And more! Very impressed and complete won over by the staff customer service and ability to help out!

    Review Source: Capterra
  • Anne-Marie from Skin & Tonic

    July 2015

    Excellent bookings package for small business

    Ease-of-use
    Quality
    Support

    I would recommend this software to any business requiring a booking system, but particularly small businesses like mine who need an affordable, simple, easy to use solution. I haven't used it to the extent I hoped yet, because my business is just starting up, but it has everything I need - appointments, products, discounts, vouchers, direct marketing etc etc. What I like best so far about You'reOnTime is their customer service. Ask them a question and they will come back to you with a solution within a few hours. If you are requesting something that isn't possible, you will normally find it's added to the next update.

    Review Source: Capterra
  • Jacquie from Final Touch Beauty

    June 2015

    Highly recommended

    Ease-of-use
    Quality
    Support

    Our salon started using You'reOnTime several years ago and we haven't looked back. Not only is it easily accessible, it's affordable and also very straight forward to use. Using You'reOnTime to make bookings, look up clients etc couldn't be easier. On the occasion we have required technical support, we always hear back quickly and our issues have always been resolved efficiently. Would highly recommend (which I have already done!) to anyone who will listen.

    Review Source: Capterra
  • Irina from Sandunga

    June 2015

    Highly professional product with great support

    Ease-of-use
    Quality
    Support

    I have chosen You´reOnTime based on other users comments and am really satisfied with the product. It is complex enough to allow advanced salon management for me as the owner and at the same time intuitive enough to be used by our staff from the first day of work. This program allows you to get transparent stats, manage your till in a time-effective manner and lets your staff plan the appointments so that everybody gets nice and neat daily schedule. The mobile app is very helpful when you are on the go. Also, the technical support is quick and very professional. Highly recommended!

    Review Source: Capterra
  • Wendy from Dala Lounge

    June 2015

    Everything I need in one place.

    Ease-of-use
    Quality
    Support

    A fantastic product to help manage my small home based salon. Easy booking system for my clients and a great business reporting tool for me.

    Review Source: Capterra
  • Zaid from 4 Girls Beauty Salon

    June 2015

    Best Salon Software

    Ease-of-use
    Quality
    Support

    Make your life easier with youreontime software, you need this software to control your Salon. I came from IT background, and I have tried all other software. You will not have all features with reasonable price unless you use youreontime. Don't waste your time with other applications, use youreontime, promise you will be satisfied. The software is easy to use and learn, the customer service is amazing, the response time was less than 15 min for all cases I have opened. It has a marketing tools, which can help you to reach your goals in a very professional way. I would recommend to try it for free (one month), and after that I'm sure that you will buy it. At 4 Girls Beauty Salon (Dubai), we user youreontime and we are very satisfied with it.

    Review Source: Capterra
  • Nichole from Envee Hair Studio & Spa

    June 2015

    Great program, awesome price!

    Ease-of-use
    Quality
    Support

    This program had everything you could possibly need from online booking to handling your cash drawer, to being mobile. The best part is that it is user friendly and the layout is simple. The customer service is amazing and they are constantly making improvements. Love it!

    Review Source: Capterra
  • N from BB Studio

    June 2015

    The Best Business Investment

    Ease-of-use
    Quality
    Support

    The only thing stopping me from giving a five star rating is the fact I'm still in the process of adding hardware and it doesn't have a phone app (which I'm sure is in the works). This software is ease to use, has a great coding system, affordable and has amazing customer service. I don't care how amazing your software is, if they have terrible customer service it's consider a flop. They are very fast, understanding and patient. Something we are so not use to getting. All I can say, "I'm a life long customer".........Thank you You're On Time for being a blessing to my business needs.

    Review Source: Capterra

    Response: NewChurchTek, NewChurchTek Pty Ltd

    June 2015

    Hi, You can access the mobile version at https://m.youreontime.com Craig

  • Kellie from Nimie Eneterprises LLC DBA Fringe

    June 2015

    Love it, and the customer service!! A+++++++++

    Ease-of-use
    Quality
    Support

    It's all great!!!!! No problems. Every issue I've had has been on my side, and customer service has helped me promptly on everything. It's is truly the best

    Review Source: Capterra
  • Jaclyn from Expat Hair Studio

    June 2015

    We use You're On Time for our busy hairdressing salon located in Singapore.

    Ease-of-use
    Quality
    Support

    We have been using You're On Time since we first opened our salon which began as a small business with just two staff members. We are now a team of 17 and with the growth of our business You're On Time has been with us every step of the way. We are based in Singapore and although there is a time difference, Craig personally replies to all our queries promptly and helps us with anything we need. The attention to detail is incredible and the customer service is second to none. The sms service has erased our problem of no-shows and all our stylists have the app on their phones so they can see the hours they are working and what upcoming appointments they have booked in. The ease of this software program and the fact that it stores all our information saves us so much time. We are so happy to be using You're On Time for our business and we are very grateful to Craig and his team for all their help and support!

    Review Source: Capterra
  • Rachel from zensations

    June 2015

    Does everything I need to run my business efficiently and easily.

    Ease-of-use
    Quality
    Support

    I have been using You're On Time for several years now. When I was originally looking for a system it was the only one that could offer everything I need. It manages all my appointments and allows me to maintain thorough client notes. It is easy to navigate and fully customisable for my products and services. In addition, I can access it via my phone or iPad and it also interacts with my website and facebook page so clients can book their own appointments. The customer support they provide is excellent. It has ranged from explaining how to use functionality to developing new features and has always been amazingly personal and prompt. I recommend it to anyone who is looking for a system and personally believe it to be excellent value for money.

    Review Source: Capterra
  • Jo from Cloud 9 Hair & Beauty

    June 2015

    Best thing I did for my business ...

    Ease-of-use
    Quality
    Support

    I was very scared about parting with our paper diary of 12 years - to go computerised with Your On Time!! I need not have worried. The change over worked really well and even the most panicked members of staff were won over on the first day of use. As a salon owner with 8 staff I feel safe in the knowledge that Advice and help is available at any time by the Your On Time Staff and they work quickly and efficiently to sort out anything you need. It is the best thing I did and I am so glad I found out about this fabulous booking service.

    Review Source: Capterra
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