A Year with big Change

Positive, its not perfect but it is the best I have seen

Pros

The main thing is the reduction in admin time, both back office and time on site filling in job sheets.

Cons

The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset

Easy to Learn

Tracking or engineers and adding jobs to the planner has been one of the most beneficial part of this system for us. PO and Quotation Forms are extremely helpful and being able to link every document to their relevant job saves a lot of human error.

Pros

Big Change is really easy to use. Simple and effective training made it easy to learn this new system.

Cons

When first transferring to Big Change, integration with our existing software did prove difficult. After some getting used to and extra training we use Big Change to the best of our ability.

Operations Director

Good company to partner with , staff are friendly and very helpful , the system does exactly what it says on the tin ,

Pros

Instant updates from the field engineers to the office enabling the support staff to update customers , it has a built in vehicle tracker which saved us money as we was able to remove our existing trackers from the vehicles cutting down on running cost , we have also reduced our paper work by 85% which is a saving to the company

Cons

Stock systems is not straight forward and site asset logging does not work how we would like it , but knowing big change this will be sorted in the near future

Testing Bigchange

Great forward thinking company , young and full of energy , helpful teams and sales men . Bigchange for us was lacking power , lacking back office management tools , has poor reporting. Generally its good upto the engineer completing the work after that its low powered compared to most other software we have tried, in an ideal world we would use the bigchange scheduling front end and our current system for everything else. It's a shame as we have tried numerous other systems and was hoping Bigchange would be better then it is especially as is costs 5x more .

Pros

As a medium size company looking to change to a cloud based system we have tried bigchange extensively and found the following , positives 1. the scheduling of works is great , easy and well thought out 2. job cards with thumbs up or down is a good concept 3. road crew ( tech help) are quick to answer the phone and help where they can .

Cons

Negatives 1. Compared to our current system the back office Reporting is very underpowered . 2. Job cards have to have a Job type assigned to them this means in our case 600 job type! which became unusable. 3. If you do not set up everything exactly as you need it at the beginning of using Bigchange if is incredibly tedious to change things later on. 4. Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off . 5. Subcontractors are not handled at all in bigchange, you have to have work arounds to allow the use of subcontractors even then its messy and poor. 6. If you deal with NHF Sor codes then your in trouble as Bigchange cannot , does not have a way to easily use these , there are workarounds but you will not end up with a usable system for office and engineers , even worse if like us you have 3 / 4 different versions to pull codes from . 7. The scheduling is good but it gets very unclear very quickly when you have more then 100 jobs a day to plan and manage , in the end we reverted to our whiteboards for clarity ! this is not just a bigchange issue all other systems we have tried are

SVS using Big Change Job Watch Software

Pros

Scheduling, quoting, vehicle tracking functions and word templates. Also reports, automation and central access of information available to all back office users. The tablets are get for mobile workforce and easy to use; makes paperwork and filing easy and efficient to manage, syncing all information instantly and traceable.

Cons

It is a complex system, you need to build up and invest time to explore, setup and implement - overcoming challenges until you get it right and it works for you/ company, that period can be stressful. Also in house for training users is demanding. Stock module could be improved, enabling stock usage deducted from stock holding without manual process.

Good functionality

sold it to be the be all and end all for our business, its good, but with a lack of knowledge about how to use it properly and the fact that every little thing costs extra, like more implementation time and linking it to accounts packages it could easily become a very expensive package, so we will continue to use only part of its capabilities and struggle through figuring it out. wish we had gone with tradify!

Pros

Great for setting up customers and scheduling works

Cons

shame it doesn't pull all the information through shame there's not enough implementation time given shame about the lack of after care and support would use it a lot more but really don't know how to and not paying for more implementation time

Bigchange has made life so much easier at Propview!

Great! Their customer services is amazing and the system is faultless!

Pros

It is an all in one solution. There are many 'similar' products out there but none that are packed with all the functionality that Jobwatch offers

Cons

It requires quite alot of setting up, other products I have used dont require so much back-end set up and are able to create settings as and when necessary

Perfect for businesses preparing for the future

The Bigchange team have been great, the training has been easy to follow and catered to what we needed from the system first. I love the fact that the meetings are recorded and sent to me so i can go back and re-watch the training as and when needed. [SENSITIVE CONTENT HIDDEN] and the team have done a great job in listening to our needs of the system and showing us how it can work for us.

Pros

I love the fact that everything we need to manage the business is under one platform. Our CRM, checking sheets, HR, quotes, invoicing, vehicle tracking etc. It makes my job so mch easier and helps me to manage the team wherever i am. It also goes a long way to helping our company look after the environment by allowing us to go paperless.

Cons

I haven't found a 'Con" as such yet. Im still new to the system. The system itself takes alot of training but this is understandble with the broad range of features it has.

A Big Change for us!

Brilliant!

Pros

Easy to use User Friendly Saves admin Trackers linked to scheduler which is linked to CRM

Cons

Few tweaks to get round a problem or two or you would have to pay for custom work.

Initial thoughts

Very good. [SENSITIVE CONTENT HIDDEN] in on-boarding has been out of this world in assisting me hitting my deployment deadlines.

Pros

Engineer live updates on jobs. Easier then previous system. "Yeah it's alright" Hollie 2020

Cons

At present there is no cost facility so tracking invoices and assigning them to jobs is a bit of a fudge. Designing your own templates using the code translator is a bit basic and unless you know exactly what you are doing. The email sending goes to everyone's junk mailboxes including our own. this is causing problems. Not very easy to find individual jobs. Unable to easily view individual web user jobs.

Job Watch

Big Change Job Watch has enabled us as a company to run more efficiently and the customer service side of the business has been very helpful.

Pros

The process of setting up the software was much easier than expected and using the system to match our existing work sheets and procedures was very easy to do. The system allowing us to see everything as it is happening has had a massive impact on our business. We can now invoice quicker because we can see straight away if a job has been completed without having to make phone calls to our operatives. Getting live data from vehicles has allowed us to track mileage much easier and help us monitor our vehicles much more efficiently. The planner allows you see if the work you are giving your operatives is realistic.

Cons

On the fleet section it gives you columns for when Services, Mot, tax etc are due, but we are unable to add to this column, we have other things for our vehicles that we need to book in but we have to keep track of this another way off the system.

From ''No Change'' to ''BigChange''

Pros

We were increasingly worried, as the company was growing, jobs were increasing. By 2018, we were averaging over 500 jobs a month, these jobs, had to be assigned to a Technician according to his skill and geographical position of the customer. Everything was on an excel spread sheet that had to be kept safe and readable, as it was the whole business schedule. And now this is a True story called Big Change today The Paperless way to Plan, Manage, Schedule and Track your Mobile workforce How our daily routine for all of us has changed. Incoming calls are scheduled to the perfect available Technician, which meets the job requirements automatically. Jobs are received instantly on a tablet, and our technicians have all the information needed to deliver fantastic service, with no delays. They can also view customer previous job history; we can upload file attachments, such as sales orders, Invoices & Floor Plans for them to access at ANY time. My Back office is connected LIVE at all working hours, and my after-sales coordinator knows the exact location and progress of each job. While technicians are on-site, they have all the required worksheets in digital form and those are completed simply by tapping on the screen. We even automatically guide them step by step through the workflow. After completing the job, the process is confirmed with the customer’s signature. The customer then receives a copy of the JOB CARD & WORKSHEETS automatically without any delays.

Cons

Big CHANGE Desk This is Handys Today ∙ Environmental Friendly (no paper use) ∙ saving cost of Paper, printer and toner expenses ∙ 2 extra jobs completed per day technician ∙ Automatic Time-Sheet ∙ 24 hours of Admin saved per week ∙ 15 % Fuel saved per month ∙ 1 hour per day traveling time saved per technician ∙ No Incomplete jobs ∙ The customer received clear information of work carried out instantly

Big Change Revolutionised My Business

I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Pros

The facility to invoice live and make cash flow through the business improve.

Cons

The schedule does not have dynamic scheduling

A complete solution

Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Pros

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Cons

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Drive Bigchange to Drive your company forward

Its not often your expectations are exceeded by a company, BigChange have exceeded our expectations and some...We are delighted to have partnered with such a forward thinking organisation.

Pros

The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this. Automation, photographic job reports, workflows which drive consistency and track your engineer function.

Cons

The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.

Customer Survey

All our problems are almost always resolved in a very quick time, if they are not communication from the Support Team is excellent by either a follow up email or a call.

Pros

We have a large mixed culture of drivers who can sometimes find it a struggle to understand basic English, the Samsung tablet is easy to operate and the step by step instructions makes this easier for all to follow. We have a good team of office based staff here that can go into the program and make basic changes to assist our business and drivers without having to always contact the BigChange support team.

Cons

Network sometimes freezes causing the delivery crews to have to use their own mobile devices for navigation, this does not happen on a regular basis. Up to date Sat Nav information can sometimes be delayed causing navigation problems for the drivers, again this is not a regular occurrence. We struggle to download and view dash cam footage as we may not be able to access the SD card for a couple of days and when we do the data is not on the card.

JOB WATCH

Pros

The Dashboard and Schedule screens are great - so easy to understand and use. The vehicle tracking is excellent too - we particularly like being able to use Google to actually see where vehicles are parked. The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too. Road Crew are always helpful and knowledgeable and theon-line help centre is also useful. The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage. Our engineers are very happy not to be hand writing job sheets any more and clients are more than happy to accept electronic records.

Cons

The facility to download data to create bespoke reports would be very useful, especially around the Resources and Vehicle information - the data on what they do is great but to get a list of, for example, engineers and their skills is not possible without asking Road Crew to do this.

My Big Change Experience

I personally love the software and can see the future potential to save hundreds of manual hours within the team in the long term moving forward. The customer support is second to none in terms of being able to contact 24/7 to resolve any issues you may have.

Pros

The features of the software are extensive and the variables to what it can offer are limitless. Its is clear and visually nice on the eye when working on the software on a daily basis.

Cons

The lack of integration from Big Change to implement in to our business and transition from the old software we were using. We were unaware of the huge transition changes we had to implement to get the system working the way we would like. It also does have limitations that we would like to have access to, and be able to make alterations if we needed to. You also need to have advanced knowledge of word and Excel to be able to fully understand the software fully. I do have expert knowledge in both word and excel therefore 85% of the issues have been resolved, but the rest of the staff dont and there is the problem.

Packed with functions

Ultimate visibility of the field resources in live time, looking to achieve better productivity nationwide through better resource management and planning.

Pros

The software is packed with features which help our day to day function. having vehicle tracking, shedulling, planning and electronic job cards/delivery notes, sales leads and CRM tools all in one place. Instant job status through the schedule tab means we can e the status of each job and each resource.

Cons

Very data heavy, lots of initial input and adding information

Excellent CMS and Staff Management Tool

This software allows seamless management of client details and remote workers to allow for greater levels of efficiency and customer service.

Pros

Intuitive to use, ease of setting up, integration with vehicle trackers, integration with remote worker's tablets, excellent support, excellent options for adding additional information to client records

Cons

Relatively few reports come as standard and there is a cost (time and money) to request the creation of additional bespoke reports

Review of BigChange

Overall experience is good, it really has helped our administration of the way we work as a company. I believe that with the introduction of Big Change that we have reduced our administration needs and as saved the employment of 1 x person required, which has been important as we grow as a company.

Pros

This is a really easy system to use, you can design to meet your company needs for policies, procedures, health & safety. You can manage the system yourself, you do not need software engineers to design your worksheets this can all be done in house

Cons

There is a big opportunity to increase a HR facility. We currently pay for HR Access for our HR needs, when we could run just one system but improvements need to be made. the message system could do with having the ability to add an attachment and the text amount increased. A URL (as requested by me as a development request) to the notes section.

BigChange is great for our business

Pros

We like the most that this enables our engineers to easily provide information from site that can be with us in no time at all. It makes out job in the office a lot easier, meaning no loss of paperwork etc.

Cons

There is always room for improvement in our business and with this software. There are things that pop up every now and again that we think could make life easier which we put across as recommendations but overall we are very pleased.

The Office you can take with you anytime, anywhere.

we have lowered admin time/paper trail overall through simplifying our process thanks to big change having it all in one place. we were using 4 or 5 different software programme's prior to big change.

Pros

As a company we work nationwide which means at times being away from our computers. which is an operations nightmare in terms of planning. but with big change you can access everything you need where ever, when ever. it is also so easy to use, minimal training in house training and we have web users and resources carrying out works daily on their big change log ins.

Cons

implementation stage, but you have to start somewhere ad the more information you put in at that stage the better as everything falls into place.

Great system! Allowed MPBI to offer more of a complete package to our customers old and new!

Really happy with the functions available on big change, albeit i would highly recommend training and/or the recent webinar's to fully understand the processes and what you can do with Bigchange. The system has allowed us to move into other industries of work and offer a more substantial package to our customers.

Pros

The functionality of the system is great, we make best use of the system onsite to show evidence of jobs and allow our customer to sign off works which removes any confusion over a completed job.

Cons

One issue we have found is, when jobs are uploaded to the big change the map will only show one job per location/postcode, the projects we are awarded could have up to 10 jobs on one site under the one postcode so on a overview the map doesn't show our full capacity.

The next level of mobile working

Big Change are one of the easiest companies to deal with from onboarding, through setup to rollout and improvements. The voting system gives customers a voice and help prioritise developments. Psst I'm waiting for the field labelling to rise to the top of the list!

Pros

This is an excellent platform with the flexibility to fit any business who have workers in the field. We've rolled it out without any instructions, it's that intuitive. It also integrates with our back office software to create jobs and update when the job is complete.

Cons

I wish we could label the fields in our own language to make it even more user friendly. e.g. The resources for us are drivers and engineers

User access review

Sending jobs over to engineers, booking jobs with customers is pretty much done by the click of a button. Also no need for printing which is a big environmentally friendly bonus!

Pros

This system looks stylish and non threatening to use for both user & in the customer portal section. The best thing about the system is it being so easy to use and all of the automatic customer updates are the a fantastic addition.

Cons

The customer portal has the potential to hold a lot more information when customers are booking their jobs through it, it would be a lot better if the customer was able to select the piece of equipment they want to book an engineer for. It would also be better if their service documents, gas safeties etc could be stored there for the customers to access as and when they want to.

Review

Engineers are picking up more jobs per day. Customer experience in much improved from our old software. Cash flow, as jobs are invoiced at the exact moment of completion.

Pros

Customer Service Price vs Functionality Adaptability of the software Frequency of updates Big Changes acceptance of users ideas to enhance the software and implement ideas

Cons

Being cloud based can be a challenge sometimes.

Big Change Job Watch

Moving from our previous CRM software to Job Watch has proved to be a very successful venture. It has greatly improved our job scheduling along with helping us become GDPR compliant. The on boarding and setting up process was completed by the Big Change team without any issue, we were up and running in reasonably short period of time.

Pros

Web based, no local or network installation required. Clean, easy to use UI. Excellent customer support. Good, regular roll out of new features. Excellent communication between back office and filed engineers. Ability to create custom job card and financial templates. Ability to create custom worksheets with questions applicable to a specific industry.

Cons

The software can feel prescribed and my require a in house procedure change to fit the software. A wider range of built in reports, with more user selectable parameters. Stock handling side of the software would benefit from an update. Some areas of the mobile companion app could be more user friendly.

Working with Big Change

See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Pros

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Cons

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

Does what it says on the tin

JW has helped us manage and control our vehicles and give us the ability to offer live time information with a reporting suite to match.

Pros

JW is easy to use with functions that help you manage your workflow throughout the day and for the coming weeks

Cons

Small issues happen (bugs) but the Customer service team are quick to help and escalate within BigChange to help resolve potential issues going forward, so not really a con against the product.

Big Change Apps

The customer care team are always on hand should you need help and, from personal experience, have always solved any issues we have had. They always offer genuine solutions and offer advice on how we can implement things in a better more efficient way that suits the business and our customers.

Pros

This software has had a major impact on our business and their team implement changes constantly to keep up with the demands of the user. The initial set up was relatively easy and we had a lot of hand holding during the process.

Cons

Sometimes the system can run a little slow.

Love it!

Changing to a paperless system for our office and mobile engineers has been very beneficial and very easy. We're a small business and I can now manage my engineers from anywhere in the world. I save so much time in the office not having to upkeep a spreadsheet system and emailing engineers, this process is replaced with a couple of minutes to add a job to the system and it's instantly on the engineer's tablet. I also have all historical job data available at the tap of a button from anywhere in the world, no more searching through files.

Pros

It is very easy to use and can be adapted to suit the business' individual needs. BigChange are constantly updating and adding new features. The support team is friendly, helpful and knowledgeable and always answer the phone and emails.

Cons

There's nothing I don't like about the software

Really did make a BIG CHANGE for our business

Big Change has been a fantastic change for our business from moving to a paperless business to not missing a single job via the invoicing systems. The software is absolutely fantastic and has changed us for the better with the way we work and the reporting we can take from the system has every possible outlook on your system. Big Change can be changed and tweaked via the admin to suit any company's needs - there are no limits! Road Crew are also absolutely fantastic and always give a timely response to any query! We are very happy customers.

Pros

There are no limits with the software, literally everything can be manipulated to suit your own company's needs.

Cons

Implementing at the start can be a big task if you have thousands of sites, but do it right with the support of road crew and it will be totally worth it.

Big Change to sucess

Personally Big Change have helped us drive efficiency in our business and help us to be unique in our approach

Pros

The software is very easy to use and can be tailored to the functions you need. It can be fully functioned to all parts of your business including sales, operations and finance. The software is really intuitive and is simple to learn for field teams with simple to use worksheets.

Cons

The reporting system is an area that would benefit from some change. A reporting system that allows you to choose the table you need would be great but im sure it will be developed at some point

Big Change Review

Its a long process setting up the system to our businesses specific requirements. But in the long run it has reduced a lot of admin time on multiple tasks.

Pros

how versatile it is. you can log jobs, track engineers, create sales opportunities/quotes, add expenses and use timesheets. All this can be done in one system.

Cons

Some features are quite admin heavy such as customer specific rates and discounts.

Bigchange Review

Good, could be better in regards to API

Pros

Somewhat adaptable, The ability to see the work finished and ready to invoice asap

Cons

Support, especially with API, you have to wait for a developer to look over the issue. Our IT also bemoans that the API changes without warning

Reliability & efficiency.

The system allowed our business to step away from more traditional paper based information gathering, enabling us to expand efficiently within a short period of time. The customisation of Job Watch allowed us to set new standards within our industry and raise customer expectations of visibility.

Pros

Bigchange not only allowed us to increase efficiency and expand our operation rapidly, it also allowed us to do this in our own way with the customisation available within the system.

Cons

Very little, it really is a good reliable system.

Great Software backed up by a Great Customer Service Team

From day one Big Change have been great to work with over the years, I would describe it as a partnership they really want you to succeed in business with them driving the software side of it. We have had the pleasure of the CEO spending the day with us seeing if they can help improve any back office related.

Pros

It was a one stop shop that catered for all our business needs.

Cons

To date I haven't had any cons, Big Change are always updating and improving their services

Arrow Shutters

A great move for us, an increase in productivity, a paperless office and an extremely professional outlook to our customers.

Pros

Great system takes quite a bit of training but just loving the training tutorials on line very helpful as are the RoadCrew Team

Cons

Sometimes not always business specific enough hence some of the naming conventions are not relevant to the business type.

Good product but could be improved

The biggest issuse we had was getting the system to 'talk' to our current system. This has largely been achieved by our software programmer and your tech help department.

Pros

The quality of the documents and professional appearance with customers. The ability to customise the work sheets and job types etc.

Cons

The tracking has been found to be unreliable on occasions. We would also like the ability to suspend jobs and start them again the following day without the hours through the night being included as working hours.

It's the BigChange your business needs

Using the software has enabled our business to go paperless, and keep customers updated with their jobs. Roadcrew (BigChange customer support) are excellent at resolving any issues you have.

Pros

The software is designed in such a way that it can easily be user bespoke to your business needs, allowing it to be used across many business sectors. It removes the need for paperwork, you can go completely digital, with your customers receiving there digital paperwork immediately after the job has been completed straight into their inbox. Automatic notifications are excellent for keeping your customer up to date with the jobs progress.

Cons

The software was originally for logistics and therefore some of the front end is wording logistics bias. ie engineers are drivers!

BIG CHANGE REVIEW

The drivers are more than happy with the way it works as the office can input job on big change that take them straight to the house/ farm etc. So no having to phone up customers trying to locate them. Saves a lot of wasted time

Pros

Big change is very easy to use and now we would be lost with it as we use it for every driver on a daily basis

Cons

It would be great if we could input grid coordinates when placing job on big change for the drivers, we always get around it but it would be more beneficial for us.

Definitely recommend Big Change

We couldn't really operate without it and it is a system that works for both our engineers and office

Pros

Simplicity of how the schedule looks, easy to use and how we can track engineering workforce. Also how mail function documents everything sent and at what time

Cons

It would be good if Big Change could document each time a user goes into a job and amends as currently you can only track who has moved a job to a different day or time, you cannot track by other amends

Big Change has made big changes!

So easy to use, completely user friendly, does everything that you would want it to and more

Pros

Having a full overview of every day activities including tracking the technician's right through to the invoicing, all very simple to use yet very effective tool.

Cons

Nothing at all. We have gained so much since using this system and have insights and overviews of all aspects of our business now.

Big Change Journey Watch Software

Basic vehicle tracking and defect reporting. Able to resolve customer requests for times on site and expected times for delivery etc. Big Change have a fantastic support team and are always available 24/7 through there roadcrew services.

Pros

The software is simple to use and efficient with regards to reporting and emailing require data depending upon our requirements

Cons

There are no cons with the software - easily accessible from any device with internet connection.

Great product

We have a much more joined up CRM system, making it much faster to access customer records than with our previous system. We are also able to send out invoices to customers without the need to raise invoices on SAGE. This is much faster and therefore we receive payments quicker.

Pros

The ability to pull out reports, particularly when linked to the 'notes' for customers. This has proved to be very useful to the business, enabling us to send out targeted marketing information.

Cons

We haven't so far been able to link it to our SAGE package. It would be really useful to be able to link the stock used by our engineers when out in the field, directly to our stock movements on SAGE. This may be possible, but we haven't yet been able to work it out if it is.

Highly recommended work force system

The team have been really impressed with the functions Big Change offers compared to our previous system. We have only been using the system since April 2020 and are still discovering new functions this system has to offer that we can incorporate and enhance the business.

Pros

Mobile app for the engineers to use tablets on site- improving the productivity and service to our clients - invoicing can be done instantly once the job is closed on the tablet Our accounts team can sync the system to Sage and now run a more slick operation Invoicing, raising jobs, quotations are all easy function to use. Alerts function is really handy too!

Cons

Setting up some of the templates can be a little tricky until you get to understand the format it is set out in, but Roadcrew are always on hand to assist with queries and are always helpful to find ways to achieve a solution. The system can do so much more that what we have been used to with our old package that a 1 day training session to cover this at the start was a little over whelming, maybe this could be broken into a couple of sessions.

BigChange Review

Great support function, very helpful.

Pros

Very functional and ideal for a service business.

Cons

Not very flexible in some areas, such as modifying screen reports (only one custom field available) and manipulating crystal reports. Also no integrated accounting package

The best thing we have done this year!

[SENSITIVE CONTENT HIDDEN] was amazing when he has done the demo at our office. [SENSITIVE CONTENT HIDDEN] were great and the implementation. Honestly, this was the best strategic decision we have taken last year.

Pros

Fast, reliable and full package solution in one place. Implementation team are amazing! Top level service overall.

Cons

Can't fault it and the R&D team at BigChange are working everyday to help us to improve and implement new features.

Review

This is a great product and really allows me to sent documents straight to my customer.

Pros

Easy to access from anywhere, can send reports and invoices as soon as a job is complete and with the tracking system can give accurate times for jobs being attended.

Cons

Sometimes if searching for something in particular you need to be very specific on what you are looking for and have the right gaps in words or it will not find it . Also the only thing that would make things even easier is if i could also do the rest of my accounts on this system as then i wouldn't need to export my invoices to another system.