Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"Very easy to use. Very adaptable for our business"
"The system is really easy to use and the price is excellent compared to others on the market"
"Overall this product has saved myself numerous amounts of time. The ease of use in adding jobs to a schedule, invoicing & much more means i can spend more time with my customers. "
Cons
"Setting up alerts a little confusing but once explained by support, very clear."
"From an analyst point of view, it's sometimes difficult to obtain all the information you need, however some of the basic reports provide extremely good information."
"All good o the customer service side however sales side seem only wanted to get the sales and move on."
BigChange Reviews
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February 2021
Neil from Dax Air Limited
Company Size: 11-50 employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2021
A Year with big Change
Positive, its not perfect but it is the best I have seen
Pros
The main thing is the reduction in admin time, both back office and time on site filling in job sheets.
Cons
The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset
Reasons for Choosing BigChange
I liked the software, the interface, that they are local and from what I have seen on social media I like the way they treat their employees.
Reasons for Switching to BigChange
Despite many hours on the phone with their tech support field motion never actually worked.

Response from BigChange
Replied April 2021
Time is money so we are happy to hear you are saving both using your BigChange system!! And your observations are spot on - BigChange work hard to look after our employees just as we do our customers... Thank you for choosing us and for your great review
October 2020
Daria from DP Doors and Shutters Ltd
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2020
Easy to Learn
Tracking or engineers and adding jobs to the planner has been one of the most beneficial part of this system for us. PO and Quotation Forms are extremely helpful and being able to link every document to their relevant job saves a lot of human error.
Pros
Big Change is really easy to use. Simple and effective training made it easy to learn this new system.
Cons
When first transferring to Big Change, integration with our existing software did prove difficult. After some getting used to and extra training we use Big Change to the best of our ability.
Reasons for Switching to BigChange
A Big Change Sales Representative arranged a visit and Big Change sounded like a much better option than the current. We also wanted to upgrade to a more modern system.

Response from BigChange
Replied November 2020
Thank you for your wonderful review - we are always so happy to hear how our customers benefit from their BigChange system - thank you.
February 2021
John from Access Innovations uk limited
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Operations Director
Good company to partner with , staff are friendly and very helpful , the system does exactly what it says on the tin ,
Pros
Instant updates from the field engineers to the office enabling the support staff to update customers , it has a built in vehicle tracker which saved us money as we was able to remove our existing trackers from the vehicles cutting down on running cost , we have also reduced our paper work by 85% which is a saving to the company
Cons
Stock systems is not straight forward and site asset logging does not work how we would like it , but knowing big change this will be sorted in the near future
Reasons for Choosing BigChange
I invited 3 companies to demonstrate there systems to our staff and my staff decided on Big Change
Reasons for Switching to BigChange
The system we had previously was out dated and did not work , the company refused to visit our company to talk to my staff and relied on technology to sell the product however my staff are not computers they are human and responded to interaction from people . Big change understood this and within days of making my enquire they had a meeting booked and [SENSITIVE CONTENT HIDDEN] came out talk to my staff.

Response from BigChange
Replied April 2021
10 out of 10!! - thank you so much for the fantastic review - so great to hear about your positive experience and the efficiencies your system has brought you. We are happy to be your service partner - sincere thanks for choosing BigChange! Oh and you are spot on - we have great plans for our Stock and Equipment feature so watch this space....
November 2020
paul from Rapid Response
Company Size: 11-50 employees
Industry: Construction
Time Used: Less than 6 months
Review Source
Ease-of-use
3.0
Value for money
2.0
Customer support
5.0
Functionality
2.0
November 2020
Testing Bigchange
Great forward thinking company , young and full of energy , helpful teams and sales men . Bigchange for us was lacking power , lacking back office management tools , has poor reporting. Generally its good upto the engineer completing the work after that its low powered compared to most other software we have tried, in an ideal world we would use the bigchange scheduling front end and our current system for everything else. It's a shame as we have tried numerous other systems and was hoping Bigchange would be better then it is especially as is costs 5x more .
Pros
As a medium size company looking to change to a cloud based system we have tried bigchange extensively and found the following , positives 1. the scheduling of works is great , easy and well thought out 2. job cards with thumbs up or down is a good concept 3. road crew ( tech help) are quick to answer the phone and help where they can .
Cons
Negatives 1. Compared to our current system the back office Reporting is very underpowered . 2. Job cards have to have a Job type assigned to them this means in our case 600 job type! which became unusable. 3. If you do not set up everything exactly as you need it at the beginning of using Bigchange if is incredibly tedious to change things later on. 4. Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off . 5. Subcontractors are not handled at all in bigchange, you have to have work arounds to allow the use of subcontractors even then its messy and poor. 6. If you deal with NHF Sor codes then your in trouble as Bigchange cannot , does not have a way to easily use these , there are workarounds but you will not end up with a usable system for office and engineers , even worse if like us you have 3 / 4 different versions to pull codes from . 7. The scheduling is good but it gets very unclear very quickly when you have more then 100 jobs a day to plan and manage , in the end we reverted to our whiteboards for clarity ! this is not just a bigchange issue all other systems we have tried are
Reasons for Choosing BigChange
There sales literature and online presence is very good at marketing , it looks perfect until you use it .
February 2021
Iain from Strathclyde Vulcanisisng Services Ltd
Company Size: 2-10 employees
Industry: Machinery
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2021
SVS using Big Change Job Watch Software
Pros
Scheduling, quoting, vehicle tracking functions and word templates. Also reports, automation and central access of information available to all back office users. The tablets are get for mobile workforce and easy to use; makes paperwork and filing easy and efficient to manage, syncing all information instantly and traceable.
Cons
It is a complex system, you need to build up and invest time to explore, setup and implement - overcoming challenges until you get it right and it works for you/ company, that period can be stressful. Also in house for training users is demanding. Stock module could be improved, enabling stock usage deducted from stock holding without manual process.
Reasons for Switching to BigChange
Microsoft Dynamic did not work for the company and investment to develop the software was costly. It did not tick all our business requirements either i.e. vehicle tracking, tablet users etc

Response from BigChange
Replied April 2021
Thank you for your detailed review - it is really appreciated. As it is very feature rich there is a lot to learn as you roll out the system to your teams . Since you joined us we have introduced our BigChange University - a rotation of training modules which covers the system end to end and is available to customers old and new. Additionally we have big plans for our Stock and Equipment feature so look out for announcements on Latest Updates. Thanks again!
August 2020
nikki from Total Support Services (Security) Ltd
Company Size: 2-10 employees
Industry: Security and Investigations
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
August 2020
Good functionality
sold it to be the be all and end all for our business, its good, but with a lack of knowledge about how to use it properly and the fact that every little thing costs extra, like more implementation time and linking it to accounts packages it could easily become a very expensive package, so we will continue to use only part of its capabilities and struggle through figuring it out. wish we had gone with tradify!
Pros
Great for setting up customers and scheduling works
Cons
shame it doesn't pull all the information through shame there's not enough implementation time given shame about the lack of after care and support would use it a lot more but really don't know how to and not paying for more implementation time
Reasons for Choosing BigChange
because we thought it did more and would be better for our company. in hindsight we should have picked them!
July 2020
David from Property Management
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Bigchange has made life so much easier at Propview!
Great! Their customer services is amazing and the system is faultless!
Pros
It is an all in one solution. There are many 'similar' products out there but none that are packed with all the functionality that Jobwatch offers
Cons
It requires quite alot of setting up, other products I have used dont require so much back-end set up and are able to create settings as and when necessary
Reasons for Choosing BigChange
Bigchange offers alot more within their software
Reasons for Switching to BigChange
Jobber does not have the functionality of sending SMS updates to job site contacts & as a result requires alot more work when booking in jobs

Response from BigChange
Replied July 2020
Thrilled to hear life is that bit easier for you since you selected us as your service partner. Your lovely feedback will be passed along to our RoadCrew Customer Service Team - thank you!
July 2020
Sophie from HRG Tree Surgeons Limited
Company Size: 2-10 employees
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Perfect for businesses preparing for the future
The Bigchange team have been great, the training has been easy to follow and catered to what we needed from the system first. I love the fact that the meetings are recorded and sent to me so i can go back and re-watch the training as and when needed. [SENSITIVE CONTENT HIDDEN] and the team have done a great job in listening to our needs of the system and showing us how it can work for us.
Pros
I love the fact that everything we need to manage the business is under one platform. Our CRM, checking sheets, HR, quotes, invoicing, vehicle tracking etc. It makes my job so mch easier and helps me to manage the team wherever i am. It also goes a long way to helping our company look after the environment by allowing us to go paperless.
Cons
I haven't found a 'Con" as such yet. Im still new to the system. The system itself takes alot of training but this is understandble with the broad range of features it has.
Reasons for Choosing BigChange
N/A
Reasons for Switching to BigChange
We wanted a system where we could do our work digitaly and bring all our different platforms under one.
July 2020
Brent from Hudson White Services Limited
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
A Big Change for us!
Brilliant!
Pros
Easy to use User Friendly Saves admin Trackers linked to scheduler which is linked to CRM
Cons
Few tweaks to get round a problem or two or you would have to pay for custom work.
Reasons for Choosing BigChange
ticked the boxes, looked a lot more professional and allowed more customisation.

Response from BigChange
Replied July 2020
"Brilliant 10/10" We are so pleased to hear this and thank you for taking the time to review us. Certainly sounds like your BigChange has paid off. Tahnks again.
July 2020
Jason from ECMS Ltd
Company Size: 201-500 employees
Industry: Facilities Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
July 2020
Initial thoughts
Very good. [SENSITIVE CONTENT HIDDEN] in on-boarding has been out of this world in assisting me hitting my deployment deadlines.
Pros
Engineer live updates on jobs. Easier then previous system. "Yeah it's alright" Hollie 2020
Cons
At present there is no cost facility so tracking invoices and assigning them to jobs is a bit of a fudge. Designing your own templates using the code translator is a bit basic and unless you know exactly what you are doing. The email sending goes to everyone's junk mailboxes including our own. this is causing problems. Not very easy to find individual jobs. Unable to easily view individual web user jobs.
Reasons for Switching to BigChange
we needed a system that linked with our vehicle trackers.

Response from BigChange
Replied July 2020
Thank you for your review, so happy to hear that you benefiting from your new system. We are going to give you a call as we are confident that we can assist with some of the items you have raised. Thanks again.
August 2020
Ryan from MBS Grounds Maintenace Ltd
Company Size: 51-200 employees
Industry: Environmental Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Job Watch
Big Change Job Watch has enabled us as a company to run more efficiently and the customer service side of the business has been very helpful.
Pros
The process of setting up the software was much easier than expected and using the system to match our existing work sheets and procedures was very easy to do. The system allowing us to see everything as it is happening has had a massive impact on our business. We can now invoice quicker because we can see straight away if a job has been completed without having to make phone calls to our operatives. Getting live data from vehicles has allowed us to track mileage much easier and help us monitor our vehicles much more efficiently. The planner allows you see if the work you are giving your operatives is realistic.
Cons
On the fleet section it gives you columns for when Services, Mot, tax etc are due, but we are unable to add to this column, we have other things for our vehicles that we need to book in but we have to keep track of this another way off the system.
Reasons for Choosing BigChange
Being able to use the system to suit the companies needs rather than the company having to change everything for the system. Being able to go electronically was also a big advantage for our company.
Reasons for Switching to BigChange
We didn't think our previous system suited our industry as much as we would of liked to.

Response from BigChange
Replied November 2020
Thank you for your review - it certainly sounds like you are enjoying the benefits of your BigChange JobWatch system. We will call you to discuss adding custom fields to vehicle records. Meanwhile I will add your suggestion for adding additional information in our Fleet tab into our suggestions portal on your behalf. Please make sure to check out our regular Latest Updates on your site as we frequently add new functionality to progress our platform. Thank you again, Your feedback is appreciated.
December 2019
Alexandros from Handy's Security Systens
Company Size: 11-50 employees
Industry: Security and Investigations
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
From ''No Change'' to ''BigChange''
Pros
We were increasingly worried, as the company was growing, jobs were increasing. By 2018, we were averaging over 500 jobs a month, these jobs, had to be assigned to a Technician according to his skill and geographical position of the customer. Everything was on an excel spread sheet that had to be kept safe and readable, as it was the whole business schedule. And now this is a True story called Big Change today The Paperless way to Plan, Manage, Schedule and Track your Mobile workforce How our daily routine for all of us has changed. Incoming calls are scheduled to the perfect available Technician, which meets the job requirements automatically. Jobs are received instantly on a tablet, and our technicians have all the information needed to deliver fantastic service, with no delays. They can also view customer previous job history; we can upload file attachments, such as sales orders, Invoices & Floor Plans for them to access at ANY time. My Back office is connected LIVE at all working hours, and my after-sales coordinator knows the exact location and progress of each job. While technicians are on-site, they have all the required worksheets in digital form and those are completed simply by tapping on the screen. We even automatically guide them step by step through the workflow. After completing the job, the process is confirmed with the customer’s signature. The customer then receives a copy of the JOB CARD & WORKSHEETS automatically without any delays.
Cons
Big CHANGE Desk This is Handys Today ∙ Environmental Friendly (no paper use) ∙ saving cost of Paper, printer and toner expenses ∙ 2 extra jobs completed per day technician ∙ Automatic Time-Sheet ∙ 24 hours of Admin saved per week ∙ 15 % Fuel saved per month ∙ 1 hour per day traveling time saved per technician ∙ No Incomplete jobs ∙ The customer received clear information of work carried out instantly
October 2019
Jordan from Woods Building Miantenance
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
October 2019
Big Change Revolutionised My Business
I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.
Pros
The facility to invoice live and make cash flow through the business improve.
Cons
The schedule does not have dynamic scheduling
Reasons for Choosing BigChange
Same as above!
Reasons for Switching to BigChange
How they promised they would adapt to suit my requirements, they did deliver!

Response from BigChange
Replied October 2019
Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this. Thank you once again for taking the time to leave a review. All the best, Team BigChange
September 2019
Mike from E-Service (Europe) Ltd
Company Size: 11-50 employees
Industry: Gambling & Casinos
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2019
A complete solution
Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.
Pros
Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.
Cons
The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.
Reasons for Choosing BigChange
Big Change offered a more polished solution that was better suited to integrate in to my business.
October 2019
Michael from Celsius
Company Size: 11-50 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Drive Bigchange to Drive your company forward
Its not often your expectations are exceeded by a company, BigChange have exceeded our expectations and some...We are delighted to have partnered with such a forward thinking organisation.
Pros
The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this. Automation, photographic job reports, workflows which drive consistency and track your engineer function.
Cons
The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.
Reasons for Switching to BigChange
The inability to make changes to the software that will benefit our processes.

Response from BigChange
Replied October 2019
Delighted to hear we have 'exceeded your expectations' and about your great experience with the BigChange system. We designed it to be a 'win' for everyone for you the business owner, for your team and for your customers. Nothing gives us greater satisfaction than hearing great success stories like these. Thank you once again and for taking the time to leave a review. Kind regards, The BigChange Team
March 2021
Steve from Lituanica UK LTD
Company Size: 51-200 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Customer Survey
All our problems are almost always resolved in a very quick time, if they are not communication from the Support Team is excellent by either a follow up email or a call.
Pros
We have a large mixed culture of drivers who can sometimes find it a struggle to understand basic English, the Samsung tablet is easy to operate and the step by step instructions makes this easier for all to follow. We have a good team of office based staff here that can go into the program and make basic changes to assist our business and drivers without having to always contact the BigChange support team.
Cons
Network sometimes freezes causing the delivery crews to have to use their own mobile devices for navigation, this does not happen on a regular basis. Up to date Sat Nav information can sometimes be delayed causing navigation problems for the drivers, again this is not a regular occurrence. We struggle to download and view dash cam footage as we may not be able to access the SD card for a couple of days and when we do the data is not on the card.

Response from BigChange
Replied April 2021
Thank you so much for your wonderful review - we are so pleased to hear how your BigChange systems helps your both your drivers and the back office team. We are keen to address your SD card issue and will give you a call shortly to discuss. Thanks again!!
March 2020
Susan from Diamond Facilities Support Limited
Company Size: 51-200 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
March 2020
JOB WATCH
Pros
The Dashboard and Schedule screens are great - so easy to understand and use. The vehicle tracking is excellent too - we particularly like being able to use Google to actually see where vehicles are parked. The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too. Road Crew are always helpful and knowledgeable and theon-line help centre is also useful. The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage. Our engineers are very happy not to be hand writing job sheets any more and clients are more than happy to accept electronic records.
Cons
The facility to download data to create bespoke reports would be very useful, especially around the Resources and Vehicle information - the data on what they do is great but to get a list of, for example, engineers and their skills is not possible without asking Road Crew to do this.
Reasons for Switching to BigChange
We were trying to create our own software but it was proving both difficult and expensive. Job Watch seemed the perfect answer.
August 2020
Matthew from Fire Safe Services Ltd
Company Size: 11-50 employees
Industry: Facilities Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2020
My Big Change Experience
I personally love the software and can see the future potential to save hundreds of manual hours within the team in the long term moving forward. The customer support is second to none in terms of being able to contact 24/7 to resolve any issues you may have.
Pros
The features of the software are extensive and the variables to what it can offer are limitless. Its is clear and visually nice on the eye when working on the software on a daily basis.
Cons
The lack of integration from Big Change to implement in to our business and transition from the old software we were using. We were unaware of the huge transition changes we had to implement to get the system working the way we would like. It also does have limitations that we would like to have access to, and be able to make alterations if we needed to. You also need to have advanced knowledge of word and Excel to be able to fully understand the software fully. I do have expert knowledge in both word and excel therefore 85% of the issues have been resolved, but the rest of the staff dont and there is the problem.
Reasons for Choosing BigChange
N/a
Reasons for Switching to BigChange
The old software was server based and was very glitchy to work with, also it looked very dated and lacked many of the features that Big Change offered.

Response from BigChange
Replied November 2020
Many thanks for taking the time to write a detailed review - it is much appreciated. Your JobWatch system is feature rich and investment in set up time is required however the benefits - as you have discovered, are soon apparent. Your feedback has been shared with the relevant departments for consideration and thank you again, we are thrilled to hear you love the software.
October 2019
Michael from Generator power
Company Size: 201-500 employees
Industry: Utilities
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
October 2019
Packed with functions
Ultimate visibility of the field resources in live time, looking to achieve better productivity nationwide through better resource management and planning.
Pros
The software is packed with features which help our day to day function. having vehicle tracking, shedulling, planning and electronic job cards/delivery notes, sales leads and CRM tools all in one place. Instant job status through the schedule tab means we can e the status of each job and each resource.
Cons
Very data heavy, lots of initial input and adding information
Reasons for Choosing BigChange
Job watch was the best product "out of the box" without needing to add additional software packages and linking multiple platforms it was a "one stop shop". For all the functions we wanted in a package, Jobwatch had 5 more that we didn't realise we needed until we saw them. Totally blew my socks off.
Reasons for Switching to BigChange
The business needed smoother processing of jobs, worksheets, delivery notes and transfer of information between operations and field engineers

Response from BigChange
Replied October 2019
Many thanks for taking the time to review your BigChange system. Nothing matters more than the real-life stories and experiences of customers like yourself whose teams rely on the system daily to manage their business operations. Thank you for the positive feedback and rest assured your additional comments will be passed along to our R&D team. Best regards, Team BigChange
January 2020
Kathy from Crime Prevention Services Ltd
Company Size: 51-200 employees
Industry: Security and Investigations
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
Excellent CMS and Staff Management Tool
This software allows seamless management of client details and remote workers to allow for greater levels of efficiency and customer service.
Pros
Intuitive to use, ease of setting up, integration with vehicle trackers, integration with remote worker's tablets, excellent support, excellent options for adding additional information to client records
Cons
Relatively few reports come as standard and there is a cost (time and money) to request the creation of additional bespoke reports
Reasons for Choosing BigChange
A supported implementation and options for creating bespoke reports/fields
Reasons for Switching to BigChange
Alarm Master no longer met the growing needs of the business & customer service/support was lacking

Response from BigChange
Replied February 2020
What a fantastic review thank you for taking the time to do this! We love to hear how our valued customers benefit from their system. Likewise we appreciate hearing how we can do even better and am pleased to inform you that we are currently working on increasing our library of reports. Thank you once again.
January 2021
Clare from Container Trak Ltd t/a CC Infrastructure Services
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Review of BigChange
Overall experience is good, it really has helped our administration of the way we work as a company. I believe that with the introduction of Big Change that we have reduced our administration needs and as saved the employment of 1 x person required, which has been important as we grow as a company.
Pros
This is a really easy system to use, you can design to meet your company needs for policies, procedures, health & safety. You can manage the system yourself, you do not need software engineers to design your worksheets this can all be done in house
Cons
There is a big opportunity to increase a HR facility. We currently pay for HR Access for our HR needs, when we could run just one system but improvements need to be made. the message system could do with having the ability to add an attachment and the text amount increased. A URL (as requested by me as a development request) to the notes section.
Reasons for Choosing BigChange
A previous director of the company was using the system in another one of his companies
Reasons for Switching to BigChange
Access is not on the same level, it is not a management system, it is purely a recording system.
December 2020
Emily from Prestige Doors (Southern) Limited
Company Size: 11-50 employees
Industry: Security and Investigations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2020
BigChange is great for our business
Pros
We like the most that this enables our engineers to easily provide information from site that can be with us in no time at all. It makes out job in the office a lot easier, meaning no loss of paperwork etc.
Cons
There is always room for improvement in our business and with this software. There are things that pop up every now and again that we think could make life easier which we put across as recommendations but overall we are very pleased.
Reasons for Switching to BigChange
Easier to use with our engineers on the road. Clearly laid out system in comparison to Clik and more user-friendly.
July 2020
Andrew from Doncaster Maintenance
Company Size: 11-50 employees
Industry: Construction
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
The Office you can take with you anytime, anywhere.
we have lowered admin time/paper trail overall through simplifying our process thanks to big change having it all in one place. we were using 4 or 5 different software programme's prior to big change.
Pros
As a company we work nationwide which means at times being away from our computers. which is an operations nightmare in terms of planning. but with big change you can access everything you need where ever, when ever. it is also so easy to use, minimal training in house training and we have web users and resources carrying out works daily on their big change log ins.
Cons
implementation stage, but you have to start somewhere ad the more information you put in at that stage the better as everything falls into place.

Response from BigChange
Replied November 2020
Great review title - we might use that! Welcome on-board and thank you for taking the time to review us and we are so pleased to hear you have simplified your processes and are benefitting from having everything at your finger tips on one platform! Thanks again
August 2020
Dan from MPB installations ltd
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Great system! Allowed MPBI to offer more of a complete package to our customers old and new!
Really happy with the functions available on big change, albeit i would highly recommend training and/or the recent webinar's to fully understand the processes and what you can do with Bigchange. The system has allowed us to move into other industries of work and offer a more substantial package to our customers.
Pros
The functionality of the system is great, we make best use of the system onsite to show evidence of jobs and allow our customer to sign off works which removes any confusion over a completed job.
Cons
One issue we have found is, when jobs are uploaded to the big change the map will only show one job per location/postcode, the projects we are awarded could have up to 10 jobs on one site under the one postcode so on a overview the map doesn't show our full capacity.

Response from BigChange
Replied August 2020
Thank you for taking the time to review your system and for your amazing feedback it is very appreciated. Its also good to hear that you are taking advantage of our ongoing complimentary training tutorials. I have raised your comment regarding multiple resources at 1 location display to our Development Team for consideration and would like to thank you for the suggestion - our best ideas come from our customers.
November 2020
Chris from AFI-Uplift Ltd
Company Size: 201-500 employees
Industry: Business Supplies and Equipment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
The next level of mobile working
Big Change are one of the easiest companies to deal with from onboarding, through setup to rollout and improvements. The voting system gives customers a voice and help prioritise developments. Psst I'm waiting for the field labelling to rise to the top of the list!
Pros
This is an excellent platform with the flexibility to fit any business who have workers in the field. We've rolled it out without any instructions, it's that intuitive. It also integrates with our back office software to create jobs and update when the job is complete.
Cons
I wish we could label the fields in our own language to make it even more user friendly. e.g. The resources for us are drivers and engineers
Reasons for Choosing BigChange
Big Change was already the most comprehensive platform offering timesheets, fleet management and telematics (amongst other modules) which are useful for us. They are also the market leader with the biggest development team so we only saw them getting further ahead of the competition.
Reasons for Switching to BigChange
Our old system was based on Windows PDAs which was obsolete
July 2020
Kuia from Prestige Catering Equipment Ltd
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2020
User access review
Sending jobs over to engineers, booking jobs with customers is pretty much done by the click of a button. Also no need for printing which is a big environmentally friendly bonus!
Pros
This system looks stylish and non threatening to use for both user & in the customer portal section. The best thing about the system is it being so easy to use and all of the automatic customer updates are the a fantastic addition.
Cons
The customer portal has the potential to hold a lot more information when customers are booking their jobs through it, it would be a lot better if the customer was able to select the piece of equipment they want to book an engineer for. It would also be better if their service documents, gas safeties etc could be stored there for the customers to access as and when they want to.
Reasons for Switching to BigChange
Made it easier to offer a better service to customers.

Response from BigChange
Replied July 2020
We are proud to be Paperless and happy to hear that you are too! Thank you for taking the time to leave us a review and please know your great suggestions have been passed along to our developers for future consideration. Thanks again
September 2019
Thomas from Smart Water Coolers Ltd
Company Size: 11-50 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Review
Engineers are picking up more jobs per day. Customer experience in much improved from our old software. Cash flow, as jobs are invoiced at the exact moment of completion.
Pros
Customer Service Price vs Functionality Adaptability of the software Frequency of updates Big Changes acceptance of users ideas to enhance the software and implement ideas
Cons
Being cloud based can be a challenge sometimes.
Reasons for Choosing BigChange
It was clearly the best from a price vs performance standpoint.
Reasons for Switching to BigChange
To become as paperless as possible. Save additional staff costs
May 2019
Duncan from Gate-A-Mation
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
May 2019
Big Change Job Watch
Moving from our previous CRM software to Job Watch has proved to be a very successful venture. It has greatly improved our job scheduling along with helping us become GDPR compliant. The on boarding and setting up process was completed by the Big Change team without any issue, we were up and running in reasonably short period of time.
Pros
Web based, no local or network installation required. Clean, easy to use UI. Excellent customer support. Good, regular roll out of new features. Excellent communication between back office and filed engineers. Ability to create custom job card and financial templates. Ability to create custom worksheets with questions applicable to a specific industry.
Cons
The software can feel prescribed and my require a in house procedure change to fit the software. A wider range of built in reports, with more user selectable parameters. Stock handling side of the software would benefit from an update. Some areas of the mobile companion app could be more user friendly.
July 2020

Colin from HSS Groundcare
Company Size: 1,001-5,000 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2020
Working with Big Change
See less, it’s like the solution has integrated well and forms part of our day to day operating model.
Pros
I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.
Cons
There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.
Reasons for Choosing BigChange
When selecting Big Change we opted for a solution that was very versatile as it allows us to change it as we change. A great bespoke solution that’s not off the shelf.

Response from BigChange
Replied November 2020
What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model. Thank you for choosing BigChange.
February 2020
steve from Elliott Group
Company Size: 1,001-5,000 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Does what it says on the tin
JW has helped us manage and control our vehicles and give us the ability to offer live time information with a reporting suite to match.
Pros
JW is easy to use with functions that help you manage your workflow throughout the day and for the coming weeks
Cons
Small issues happen (bugs) but the Customer service team are quick to help and escalate within BigChange to help resolve potential issues going forward, so not really a con against the product.
Reasons for Switching to BigChange
We switched to JW to enable greater control and visibility thus giving our customers POD's/WTN immediately a job is completed.

Response from BigChange
Replied February 2020
Thank you, we're always thrilled to hear from enthusiastic customers like yourself. I'm so glad the BigChange system has changed the way you work for the better and you find it so easy to use. We are constantly developing the BigChange platform to be the leading mobile workforce management system in the market and your feedback helps us to enhance the system for the whole user community. Thanks again
March 2021
Julie from ESE Group Ltd
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Big Change Apps
The customer care team are always on hand should you need help and, from personal experience, have always solved any issues we have had. They always offer genuine solutions and offer advice on how we can implement things in a better more efficient way that suits the business and our customers.
Pros
This software has had a major impact on our business and their team implement changes constantly to keep up with the demands of the user. The initial set up was relatively easy and we had a lot of hand holding during the process.
Cons
Sometimes the system can run a little slow.
Reasons for Choosing BigChange
It was recommended to the company by another company who used he software.

Response from BigChange
Replied April 2021
Thank you so much for taking the time to write a review for us and for your great feedback! We work hard to consistently provide new features and updates so it is great to hear how beneficial they are and the positive impact your system has had on your business.. I will make sure your comments are shared with the teams. Thanks again.
September 2019
Debbie from Amicus Services Ltd
Company Size: 2-10 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Love it!
Changing to a paperless system for our office and mobile engineers has been very beneficial and very easy. We're a small business and I can now manage my engineers from anywhere in the world. I save so much time in the office not having to upkeep a spreadsheet system and emailing engineers, this process is replaced with a couple of minutes to add a job to the system and it's instantly on the engineer's tablet. I also have all historical job data available at the tap of a button from anywhere in the world, no more searching through files.
Pros
It is very easy to use and can be adapted to suit the business' individual needs. BigChange are constantly updating and adding new features. The support team is friendly, helpful and knowledgeable and always answer the phone and emails.
Cons
There's nothing I don't like about the software
Reasons for Choosing BigChange
The sales team at BigChange demonstrated that the product could do exactly what I wanted it to
November 2019
Paige from Securitay Limited
Company Size: 51-200 employees
Industry: Security and Investigations
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Really did make a BIG CHANGE for our business
Big Change has been a fantastic change for our business from moving to a paperless business to not missing a single job via the invoicing systems. The software is absolutely fantastic and has changed us for the better with the way we work and the reporting we can take from the system has every possible outlook on your system. Big Change can be changed and tweaked via the admin to suit any company's needs - there are no limits! Road Crew are also absolutely fantastic and always give a timely response to any query! We are very happy customers.
Pros
There are no limits with the software, literally everything can be manipulated to suit your own company's needs.
Cons
Implementing at the start can be a big task if you have thousands of sites, but do it right with the support of road crew and it will be totally worth it.

Response from BigChange
Replied November 2019
We are absolutely thrilled to receive this super review that has been shared internally with the entire BigChange team. It means so much to us that BigChange has completely changed the way you work for the better. Thank you for the kind words and we look forward to being a part of your business growth and digital transformation going forward.
August 2020
Norman from Contego Environmental
Company Size: 51-200 employees
Industry: Environmental Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2020
Big Change to sucess
Personally Big Change have helped us drive efficiency in our business and help us to be unique in our approach
Pros
The software is very easy to use and can be tailored to the functions you need. It can be fully functioned to all parts of your business including sales, operations and finance. The software is really intuitive and is simple to learn for field teams with simple to use worksheets.
Cons
The reporting system is an area that would benefit from some change. A reporting system that allows you to choose the table you need would be great but im sure it will be developed at some point

Response from BigChange
Replied November 2020
Thank you for taking the time to review our product - we are thrilled to hear that JobWatch has helped drive your business efficiencies and stand out in your field. We have a very exciting and robust roadmap plan to ensure we constantly progress and take a lead from our customers feedback. Thanks again.
September 2019
Timothy from DNM Engineering
Company Size: 51-200 employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
4.0
Functionality
4.0
September 2019
Big Change Review
Its a long process setting up the system to our businesses specific requirements. But in the long run it has reduced a lot of admin time on multiple tasks.
Pros
how versatile it is. you can log jobs, track engineers, create sales opportunities/quotes, add expenses and use timesheets. All this can be done in one system.
Cons
Some features are quite admin heavy such as customer specific rates and discounts.
Reasons for Switching to BigChange
Joblogic was outdated and we needed a more modern system which incorporated multiple services.
August 2019
Andrew from Thetford International Compactor Services
Company Size: 11-50 employees
Industry: Mechanical or Industrial Engineering
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
August 2019
Bigchange Review
Good, could be better in regards to API
Pros
Somewhat adaptable, The ability to see the work finished and ready to invoice asap
Cons
Support, especially with API, you have to wait for a developer to look over the issue. Our IT also bemoans that the API changes without warning
Reasons for Choosing BigChange
It did engineers worksheets
Reasons for Switching to BigChange
End of product support
June 2020
James from HSS Hire Group
Company Size: 10,000+ employees
Industry: Machinery
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2020
Reliability & efficiency.
The system allowed our business to step away from more traditional paper based information gathering, enabling us to expand efficiently within a short period of time. The customisation of Job Watch allowed us to set new standards within our industry and raise customer expectations of visibility.
Pros
Bigchange not only allowed us to increase efficiency and expand our operation rapidly, it also allowed us to do this in our own way with the customisation available within the system.
Cons
Very little, it really is a good reliable system.
Reasons for Choosing BigChange
It was simply ahead of the competition in terms of customisation and technology. Customer service was also a key factor.

Response from BigChange
Replied July 2020
Thank you for your amazing review - we are so pleased to hear your BigChange system has helped with your expansion and that your are enjoying the benefits of the customization's available. Thanks you!
September 2019
Mark from prestige catering equipment
Company Size: 11-50 employees
Industry: Restaurants
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Great Software backed up by a Great Customer Service Team
From day one Big Change have been great to work with over the years, I would describe it as a partnership they really want you to succeed in business with them driving the software side of it. We have had the pleasure of the CEO spending the day with us seeing if they can help improve any back office related.
Pros
It was a one stop shop that catered for all our business needs.
Cons
To date I haven't had any cons, Big Change are always updating and improving their services
Reasons for Choosing BigChange
We have serval companies come in and do presentations. I felt more comfortable with Big Change due to the back office support and the sales team not using high pressure sales tactics to get the sale on the day.
Reasons for Switching to BigChange
We had 3 different systems all doing different things. By Using big change it all come under one roof.
August 2020
Nicola from Construction
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2020
Arrow Shutters
A great move for us, an increase in productivity, a paperless office and an extremely professional outlook to our customers.
Pros
Great system takes quite a bit of training but just loving the training tutorials on line very helpful as are the RoadCrew Team
Cons
Sometimes not always business specific enough hence some of the naming conventions are not relevant to the business type.
Reasons for Switching to BigChange
Access didn't have all the functionality i.e. tracking map, Reports, financial docs etc plus BigChange gives us a more streamline, professional service.

Response from BigChange
Replied November 2020
Increase productivity, Paperless and Improved Customer Service!! So great to hear you are enjoying these benefits. Thank you for taking the time to write your review, it is appreciated. We do have a language setting by industry so will call you to discuss your specific requirements . Thanks again.
February 2020
Neil from Ralph Ellerker
Company Size: 51-200 employees
Industry: Industrial Automation
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2020
Good product but could be improved
The biggest issuse we had was getting the system to 'talk' to our current system. This has largely been achieved by our software programmer and your tech help department.
Pros
The quality of the documents and professional appearance with customers. The ability to customise the work sheets and job types etc.
Cons
The tracking has been found to be unreliable on occasions. We would also like the ability to suspend jobs and start them again the following day without the hours through the night being included as working hours.
Reasons for Switching to BigChange
We haven't entirely switched but the on site work is done by Jobwatch. Unfortunately our company uses too many different programs across the different departments to fully utilise all the Jobwatch can offer (ie, invoicing, HR etc).
May 2019
Lee from TECS Group
Company Size: 11-50 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
It's the BigChange your business needs
Using the software has enabled our business to go paperless, and keep customers updated with their jobs. Roadcrew (BigChange customer support) are excellent at resolving any issues you have.
Pros
The software is designed in such a way that it can easily be user bespoke to your business needs, allowing it to be used across many business sectors. It removes the need for paperwork, you can go completely digital, with your customers receiving there digital paperwork immediately after the job has been completed straight into their inbox. Automatic notifications are excellent for keeping your customer up to date with the jobs progress.
Cons
The software was originally for logistics and therefore some of the front end is wording logistics bias. ie engineers are drivers!
July 2020
Sarah from Consumer Services
Company Size: 2-10 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2020
BIG CHANGE REVIEW
The drivers are more than happy with the way it works as the office can input job on big change that take them straight to the house/ farm etc. So no having to phone up customers trying to locate them. Saves a lot of wasted time
Pros
Big change is very easy to use and now we would be lost with it as we use it for every driver on a daily basis
Cons
It would be great if we could input grid coordinates when placing job on big change for the drivers, we always get around it but it would be more beneficial for us.

Response from BigChange
Replied August 2020
Thank you for taking the time to review our system and for your great feedback. We are thrilled to hear that you find it easy to use, dependable and it saves you time. Also thank you for you idea for grid coordinates as we are constantly developing and improving and we get our very best suggestions from our fabulous customers.
March 2021
Rachael from Sherwoods
Company Size: 51-200 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2021
Definitely recommend Big Change
We couldn't really operate without it and it is a system that works for both our engineers and office
Pros
Simplicity of how the schedule looks, easy to use and how we can track engineering workforce. Also how mail function documents everything sent and at what time
Cons
It would be good if Big Change could document each time a user goes into a job and amends as currently you can only track who has moved a job to a different day or time, you cannot track by other amends

Response from BigChange
Replied April 2021
'Definitely recommend Big Change' That says it all - thank you so much for your positive review. Its great to hear how our wonderful customers appreciate their BigChange system. Additionally we get our best ideas from our customers so I have raised your suggestion to our Development Team for consideration. Thank you!
March 2021
Sally from Magicman
Company Size: 51-200 employees
Industry: Construction
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Big Change has made big changes!
So easy to use, completely user friendly, does everything that you would want it to and more
Pros
Having a full overview of every day activities including tracking the technician's right through to the invoicing, all very simple to use yet very effective tool.
Cons
Nothing at all. We have gained so much since using this system and have insights and overviews of all aspects of our business now.
Reasons for Switching to BigChange
Clik was not working out for our company

Response from BigChange
Replied April 2021
'Simple to use effective tool' - we couldnt have said it better! So happy to hear you are enjoying the many benefits of your system. Thanks for the review!
September 2019
ALAN from AMA STORAGE & DISTRIBUTION LTD
Company Size: 11-50 employees
Industry: Warehousing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Big Change Journey Watch Software
Basic vehicle tracking and defect reporting. Able to resolve customer requests for times on site and expected times for delivery etc. Big Change have a fantastic support team and are always available 24/7 through there roadcrew services.
Pros
The software is simple to use and efficient with regards to reporting and emailing require data depending upon our requirements
Cons
There are no cons with the software - easily accessible from any device with internet connection.
Reasons for Choosing BigChange
The BigChange system ticked all of the required boxes and also best value for money with full contract on site warranty.
Reasons for Switching to BigChange
Required a superior system as the old units were failing to update constantly - with BiigChange the updates are instant
May 2019
Jane from ATLANTIS WATER TREATMENT LTD
Company Size: 2-10 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
May 2019
Great product
We have a much more joined up CRM system, making it much faster to access customer records than with our previous system. We are also able to send out invoices to customers without the need to raise invoices on SAGE. This is much faster and therefore we receive payments quicker.
Pros
The ability to pull out reports, particularly when linked to the 'notes' for customers. This has proved to be very useful to the business, enabling us to send out targeted marketing information.
Cons
We haven't so far been able to link it to our SAGE package. It would be really useful to be able to link the stock used by our engineers when out in the field, directly to our stock movements on SAGE. This may be possible, but we haven't yet been able to work it out if it is.
July 2020
Cherie from Premier Facilities Maintenance
Company Size: 11-50 employees
Industry: Facilities Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Highly recommended work force system
The team have been really impressed with the functions Big Change offers compared to our previous system. We have only been using the system since April 2020 and are still discovering new functions this system has to offer that we can incorporate and enhance the business.
Pros
Mobile app for the engineers to use tablets on site- improving the productivity and service to our clients - invoicing can be done instantly once the job is closed on the tablet Our accounts team can sync the system to Sage and now run a more slick operation Invoicing, raising jobs, quotations are all easy function to use. Alerts function is really handy too!
Cons
Setting up some of the templates can be a little tricky until you get to understand the format it is set out in, but Roadcrew are always on hand to assist with queries and are always helpful to find ways to achieve a solution. The system can do so much more that what we have been used to with our old package that a 1 day training session to cover this at the start was a little over whelming, maybe this could be broken into a couple of sessions.
Reasons for Switching to BigChange
Not compatible with a mobile app for our engineers - didn't sync to sage

Response from BigChange
Replied July 2020
Welcome to BigChange Cherie it's GREAT to hear you are still discovering the benefits of your new system. We have lots of information on our Help Center but if you need us you already know where to find our RoadCrew team - here for you 24/7! Thanks for the review!
November 2019
Barry from Consulting Services
Company Size: 51-200 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2019
BigChange Review
Great support function, very helpful.
Pros
Very functional and ideal for a service business.
Cons
Not very flexible in some areas, such as modifying screen reports (only one custom field available) and manipulating crystal reports. Also no integrated accounting package

Response from BigChange
Replied November 2019
Thank you so much for leaving a review it is much appreciated and we are delighted to hear that you find JobWatch such a great product for the Service Industry. As we are committed to continual improvement and to ensuring you get the most out of your software, all your feedback has been shared with our R & D Team. I am happy to confirm that we do integrate with SAGE 50 and will have an integration with Xero released very soon. Please let us know if you would like to discuss this functionality further. Thanks again!
February 2020
Muhammad from Northern Catering Equipment
Company Size: 11-50 employees
Industry: Facilities Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
The best thing we have done this year!
[SENSITIVE CONTENT HIDDEN] was amazing when he has done the demo at our office. [SENSITIVE CONTENT HIDDEN] were great and the implementation. Honestly, this was the best strategic decision we have taken last year.
Pros
Fast, reliable and full package solution in one place. Implementation team are amazing! Top level service overall.
Cons
Can't fault it and the R&D team at BigChange are working everyday to help us to improve and implement new features.
Reasons for Switching to BigChange
Clik was very poor application and online based. Also the support that we have received was very very minimal
January 2021
Samantha from MEWPS Scotland
Company Size: 2-10 employees
Industry: Mechanical or Industrial Engineering
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2021
Review
This is a great product and really allows me to sent documents straight to my customer.
Pros
Easy to access from anywhere, can send reports and invoices as soon as a job is complete and with the tracking system can give accurate times for jobs being attended.
Cons
Sometimes if searching for something in particular you need to be very specific on what you are looking for and have the right gaps in words or it will not find it . Also the only thing that would make things even easier is if i could also do the rest of my accounts on this system as then i wouldn't need to export my invoices to another system.
Reasons for Choosing BigChange
It had mostly everything we needed, which all works together.
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