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Bookee vs EZFacility

Bookee vs EZFacility

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Overall Rating
4.7 (44)
4.4 (125)
Ease-of-Use
4.6 / 5
4.2 / 5
Value for Money
4.7 / 5
4.2 / 5
Customer Support
4.7 / 5
4.7 / 5
Functionality
4.5 / 5
4.3 / 5
Last Review Written
August 6, 2024
October 26, 2024
Pros/Cons
  • Pros

  • My niece stepped in to help me on our very busy opening day and she was able to add clients and sell merchandise seamlessly because of how user friendly and secure this platform is.
  • I am able to train my staff with ease and its fun because of how easy it is to move through Bookee.
  • Photos of patients are good. The interface looks nice, the best part is the app from a patients point of view.
  • Cons

  • Can be glitchy and crash often. Some clients are unable to cancel out of our classes.
  • There are a few features that were missing and are on their way. That being said anything we have asked for the have stated they will look into it.
  • Deleting the canceled session from the calendar can look like the class is no longer offered which can be confusing to customers.
Read all user reviews
  • Pros

  • I like the schedule feature, I like that I can see what is going on in the entire facility at all times. That is a very nice feature.
  • User Friendly, good payment tracking system, good scheduling system. Customer Support is excellent.
  • Ezfacility is the life blood of my sports business, just as important as capital itself, we do everything through Ezfacility. We use it daily and its just awesome to be honest.
  • Cons

  • My customers ALL complained how hard it was to try to schedule or sign up for cages so I stopped using it on my website.
  • It is not very intuitive for customers to use (especially new customers) I constantly receive calls and emails complaining about how new customers are unable to register for training.
  • If the check-in screen is not selected and a member scans in, it can be a problem. If you do not have at least 2 computers at your front desk, a lot of members will not get checked in.
Read all user reviews
Pricing Range
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$
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$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos