Get Your Free Advice
bookitLive vs Pike13
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4 / 5
Value for Money
4.8 / 5
4 / 5
Customer Support
4.9 / 5
4 / 5
Functionality
4.5 / 5
3.8 / 5
Last Review Written
October 16, 2023
September 19, 2023
Pros/Cons
Pros
- All in all, the level of service, value for money and operational and reporting capability is the best I have seen - and I have investigated systems for driver training at great length.
- Could not rate them more highly, it was such an easy process, cost effective, so helpful and the ongoing support has been fantastic.
- Operationally, I'm confident we are getting the best system - it's easy to use and customer friendly.
Cons
- This has been a real struggle and has meant having double bookings. This has been very frustrating at times.
- So bookings were pay on arrival - we had a very high 'no show' rate, which caused us endless frustration. The second system took payments via Australia Posts Secure Pay system.
- There were limits to the system such as customers could only book one appointment at a time, having to pay each time they did it. They couldn't change their bookings, so had to call us.
Pros
- The product is visually clean with great features and a low learning curve for my staff. Front Desk is simple, useful, and a great addition to my business.
- Customer service has been helpful in hearing my frustrations and has been good with helping me find temporary work-arounds. Overall pleased with the product.
- So far so good!!! Anytime I need help I send in a question and get a great response promptly. Learning the ins and outs have been pretty easy though.
Cons
- Families are unable to manage each other so each child has to have their own unique email address to have a waiver on file as well as an account with us. Parents are always mad about this.
- Also, some of the french translation are bizarre and inaccurate' and some sections aren't fully translated. There's some annoying bugs ( i already sent all this to their support team).
- Really too bad, because it had everything else on our requirements list.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
