Bookwhen Software


 

Bookwhen is a cloud-based scheduling application suitable for small to midsize businesses. It offers online scheduling and booking features, waitlist features and integrations with payment portals. It is designed to work on desktop and mobile devices.

Along with standard online booking features, Bookwhen allows users to select and pay for multiple bookings at once. Users can set the amount of time potential customers have to claim a booking once it becomes available and restrict when open bookings appear to customers.

Users can attach documents to events, configure various field types such as drop-down menus and validation fields, and automatic reminders are sent to attendees. Payment can be required upon confirming a booking or at a later date, and services such as PayPal, Stripe and WorldPay are supported.

Monthly and annual subscriptions are available. In-app chat and email support are offered.

 

Bookwhen - List of events
 
  • Bookwhen - List of events
    List of events
  • Bookwhen - Mobile view
    Mobile view
Supported Operating System(s):
Web browser (OS agnostic)

28 Reviews of Bookwhen

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Rebecca from Little-fit
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Simple, easy to use for business and customer, constantly improving and updating.

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Users can book and pay for classes online and I can see who is attending and also capture customer contact info.

Pros

It's so easy to use. It does what it says on the tin and if you ever need help support is readily available and very responsive. Customers love being able to book and pay in one place and we can maintain our branding on our booking page too.

Review Source: Capterra
 

Laura from Wheldrake and Beyond Yoga

November 2017

November 2017

One of the best out there.

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Pros

So easy to use, easy to set up, easy for clients to use, brilliant customer service and the best is great, especially for a 'baby' business like mine where I need to keep my costs low.

Review Source: Capterra
 


November 2017

November 2017

Used Eventbrite before found it complicated and expensive. This is simple and cheap.

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Pros

Ease of use and fantastic, quick and friendly customer support - I want to get my events out there quickly, time spent understanding software is a waste so getting great help, even going so far as to do something for me was amazing, welcome and the best way to show me what to do

Cons

I'd like to be able to have more advertising/photo around each entry on my schedule. Be able to show a set of events as different from others. Would be good to be able to sell a product/service.

Review Source: Capterra

  Response: Bookwhen, Bookwhen Ltd

Date: November 2017

November 2017

 

Thanks for the great feedback :)

Just as an FYI - you can actually already include images in your event descriptions and you can filter your public page to focus on a specific event, or set of events. There's also an individual event page too that you can link directly to.

Thanks for choosing Bookwhen - glad to hear we saved you from Eventbrite ;)

Cheers, the Bookwhen team.

 

Steven from Northamptonshire Scouts

August 2017

August 2017

Amazing product at a budget price

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reduced volunteer time and easy to use centralised system

Pros

Being a charity we wanted a solution to aid our volunteers to book their training requirements. Bookwhen has offered a simple to set up and use solution, it has also meant we have reduced workloads of other volunteers by having a one stop centralised booking system

Cons

So far only found a couple of small minor improvements that I would like to see however the benefits far outway any cons. I am also sure that once submitted the company will look to incorporate into future versions

Review Source: Capterra

  Response: Bookwhen, Bookwhen Ltd

Date: November 2017

November 2017

 

Thanks for the great review, Steven! Hopefully one day Bookwhen can get their booking systems Scout badge :)

 

Gina from Mrs
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Freedom from the chores of invoicing, hooray!

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Very reduced administration costs for the business

Pros

It is easy and manageable for both me and the customers. It has transformed my business, booking and paying online for courses has removed the need for invoicing/purchase orders/supplier detail forms and payment chasing. fantastic!

Review Source: Capterra
 

JUDY from ALTRINCHAM FC COMMUNITY

June 2017

June 2017

Bookwhen has been a lifesaver, very easy to use and the customer support is excellent.

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Pros

It's fairly basic, but in a good way. Not too difficult for amateurs, but has enough content for those more experienced users.

Cons

I'd like to see more options for design/editing booking schedules. Just to make it easier for users to view and looks more appealing.

Review Source: Capterra
 

Nicola from Bolton College

June 2017

June 2017

Brilliant Bookwhen!

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Pros

Its easy to use from both our perspective and the customer facing side of things. We've been using Bookwhen for a couple of years and it has completely changed the way we do things. Attendance lists are easy to create quickly but also to download and manipulate to suit our needs. We love the way you can send links to whole public pages or just specific events. The event reminders are a great help in ensuring people arrive for events or get in touch to say they aren't coming. Customer service is brilliant. We rarely wait more than 5 minutes for a chat response. They listen to our feedback and it been great to be able to influence improvements for ourselves and for other users.

Cons

There are a couple of things we'd like Bookwhen to be capable of but they are fairly minor and the company have already promised to add them to their development plan so I'm pretty confident we'll see changes over the coming months.

Review Source: Capterra
 

Katie from STAR Services

June 2017

June 2017

Great booking process - cut our refunds and no-shows way down!

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WOW. Why didn't we move to this system sooner? Previously, we'd taken phone and email registrations and billed at the end of the month. Talk about tedious! Now customers can log on, choose ALL their courses, pay, and receive confirmations, virtually automatically. This is saving us HOURS every week.

Review Source: Capterra
 

Kelsey from Central Square Computer Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Really flexible for a variety of businesses, useful for scheduling with different types of tickets

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Super flexible. Schedule what you want, with the types of tickets you want, with the information you want without much fuss.

Pros

I like Bookwhen because I sought it out to deal with a client who runs a business that deals with pet transport adoptions. They coordinate a drive up from the south to New England every 2 weeks, and need to register all of the information about the animals (where they're going, their health records, etc) and also assure that each dog has an appropriately sized kennel on the van. It's a little confusing, but because of the nature of the business, it's really important that everything be done safely and efficiently. Bookwhen allows us to set up transports, register the dogs, and take down information not only on the rescue the dog is coming from but also their new home. I use Bookwhen for some other, routine businesses that need yoga classes or other things run, but ultimately what keeps me recommending them for scheduling is that Bookwhen works for complicated businesses who need to take in a lot of info from customers, customers need different "seats" (crate sizes) and sometimes other information at intake. Bookwhen allows for _all_ of it, which is the best possible scenario for us.

Review Source: Capterra
 

Robert from Think4 IT Solutions Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Simplicity!

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It works! Fact!

Pros

I've used the site for one community and found it very easy to use. Since then I've added a second community. Very easy site. Highly recommend.

Review Source: Capterra

  Response: Bookwhen, Bookwhen Ltd

Date: May 2017

May 2017

 

Hi Robert,

Thanks very much for the review. It's great to have you on board :)

Thanks, Luke

 

Tabinda from Cambridge

April 2017

April 2017

Great software, super customer service

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We bought Bookwhen for registration management of our annual conference. The features of the product were very user friendly and adaptive, the registration process went very smooth because of Bookwhen and saved our time and increased efficiency. But more than anything, the super great customer service was extremely helpful. Luke from Bookwhen helped us promptly every step of the way, there was not a single time when support was not provided timely. Thank you Bookwhen and kudos to the customer service team!

Review Source: Capterra

  Response: Bookwhen, Bookwhen Ltd

Date: May 2017

May 2017

 

Hi Tabinda,

Thanks very much for your review! It was great to work with you and really glad to hear the conference went well - see you next time :)

Luke

 

Michelle from Powerhoop Sittingbourne

March 2017

March 2017

Fitness classes

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Easy to use website. Customers found the website easy to use and liked that they could book and pay so didn't have to worry on the night. As an instructor this allows me to see how many participants I have before my class for numbers.
There are a lot of features including allowing people only to book for a certain number of people and weeks, the use of discount codes. The website is very easy to use and make changes for what I require for my class. I would highly recommend using bookwhen.

Pros

The flexibility of being able to adapt my bookings and the ease of doing this. Keeping my customers happy and making bookingmy class as easy as possible for them. Online support is fast and always helpful.

Review Source: Capterra

  Response: Bookwhen, Bookwhen Ltd

Date: May 2017

May 2017

 

Hi Michelle,

Thanks very much for your review. It's a pleasure having on the system and it's great to hear it's working for you well :)

The Bookwhen team

 

Johan from Headspace Technologies

March 2017

March 2017

Easy to use booking system that has just the right feature/ease-of-use balance

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We have embedded the app in our app, to allow our customers to see our online training schedule, as well as book for an upcoming training event.

It works brilliantly for this - simple, easy to use, both for our clients to book training slots, as well for us to see and manage the training slots, as well as upcoming bookings.

Support is also top notch, with a 100% response rate, often within 5 minutes (not that we've had to contact them for support much).

Pros

Easu of use, ability to embed

Cons

Nothing really

Review Source: Capterra

  Response: Bookwhen, Bookwhen Ltd

Date: May 2017

May 2017

 

Thanks for the review, Johan! Great to hear that Bookwhen is working well within your current website too! Thanks, Bookwhen.

 

Diane from Hartbeeps South Coast
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Just brilliant!

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I cannot recommend Bookwhen enough. After spending days trawling through lots of different booking systems, I decided to take the plunge with Bookwhen. It is so very easy to use and is beautifully straight forward! Whenever I have needed to query something, the support team is always there to help and ususally contact me back in a couple of hours. It has been a lifesaver to my business and has meant my admin is not only reduced but recorded. There are so many systems out there but in my opinion Bookwhen is THE best! Others have far too many things to get your head around whereas bookwhen does what it says on the tin. I have shown and recommended Bookwhen to lots of my colleagues, who are also impressed with the service. 5* all the way!

Pros

Ease of use, simple and straight forward, support access.

Cons

None

Review Source: Capterra

  Response: Bookwhen, Bookwhen Ltd

Date: February 2017

February 2017

 

Thanks for your review, Diane! It's a pleasure to have you on the system :)

 

Cheryl from English Expertise
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Easy to use, looks good and works well , great customer support

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I registered for the free package as I am testing out some new initiatives - if they take off I'll upgrade. You don't have to be a whiz with technology to get a handle on how to use the program. When I did run into difficulties I had extremely quick and efficient help from the support team (Luke in particular).

Pros

Really easy to get started and set up

Cons

Haven't found any cons yet

Review Source: Capterra

  Response: Bookwhen, Bookwhen Ltd

Date: February 2017

February 2017

 

Hi Cheryl,

Thanks very much for your wonderful review! Just in case you didn't know we have French and German versions of the system, and hopefully Italien coming soon too!

Grazie Mille, the Bookwhen team.

 

Scott from Scott Marshall Fitness

February 2017

February 2017

Amazing Service !

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I got this service to help my client's book in for my 3 classes a week wow ! my client's love the fact that they can choose what class for the entire calendar year and we both get an email regarding the booking , I could not ask for a better service and also you can sync the booking into your mobile and email calender amazing ! I will be using this service as long as I am a Personal Trainer and Fitness Class Instructor my client base has grew and I have gained more followers as it looks better to have an online booking system and more professional ! 5 star Service ***** !

Review Source: Capterra

  Response: Bookwhen, Bookwhen Ltd

Date: February 2017

February 2017

 

Hi Scott, thanks very much for your review :D It's great to hear you've grown your business through using bookwhen. Here's to lots more success! Thanks, the Bookwhen team.

 

Chris from 3rd Chalkwell Bay Sea Scouts
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Makes life so simple

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Bookwhen has revolutionised the way we run course & activity bookings, saving our volunteer leaders hours and hours of administration, allowing our members to quickly and easily see what's available then book courses, and giving fast & easy access to the instructors on who to expect.

Despite being on the free package the support from the team has been outstanding, and i can't find anything that comes close to the functionality.

Pros

Simple to use and loads of features

Review Source: Capterra

  Response: Bookwhen, Bookwhen Ltd

Date: January 2017

January 2017

 

Thanks for the positive review, Chris! It's great to be able to support you. If your requirements get more demanding and you need to take payments online, then we offer 20% off all subscriptions for charities :)

Thanks, the Bookwhen team.

 

Tanya from Sheep River Health Trust
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Bookwhen Software Rocks

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As a small non-profit ticketing software can be overly expensive for our organization. Bookwhen offers a great product that meets our needs at an affordable price. There customer service is fantastic, they are very helpful and we found them to be quite responsive. They continue to add new features each year which has given us additional functionality. Highly recommend this product!!!

Pros

Ease of using the product.

Cons

There needs to be an easier way to manage people that are on the wait list. Both in terms of viewing a list of all people on the wait list without having to scroll through all bookings and in terms of contacting them and booking them into a different time slot.

Review Source: Capterra

  Response: Bookwhen, Bookwhen Ltd

Date: January 2017

January 2017

 

Hi Tanya,

Thanks very much for your review :) Thanks for the feedback regarding the waiting list. The function works really well for the vast majority of our customers, but I can see how things would be a bit trickier in your case as you had around 40 appointment slots per day. You're welcome to get in touch as we'd love to make the waiting list process work even better for appointment set ups like yours!

Thanks, Luke

 

Divya from Yoga with Divya

January 2017

January 2017

Fantastic booking site

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I enjoy the ease of use, good functionality and great online customer service. I have been using it for a while and it's been great for my business.

Review Source: Capterra

  Response: Bookwhen, Bookwhen Ltd

Date: February 2017

February 2017

 

Thanks for the review, Divya :)

 

Jonathan from Intranet Future
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Easy to use and great value

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I've been using bookwhen for my social media workshops since launch and have found it easy to use and good value. Perhaps more importantly, delegates have found it straightforward to book my training. Answers to queries are speedy. It's great to see the service being improved. For example, the addition of Stripe as a payment option was a welcome addition. I would recommend for an business or event organiser looking for an easy to use, flexible and good value booking system.

Pros

Ease of use
Flexible
Addition of new options
Cost

Cons

Hard to think of any.

Advice to Others

Would recommend to event organisers and anyone who runs workshops or courses.

Review Source: Capterra

  Response: Bookwhen, Bookwhen Ltd

Date: January 2017

January 2017

 

Thanks, Jonathan! Good to see you're still going strong with bookwhen after so many years - here's to many more successful workshops!