Bookwhen Software


 

Bookwhen is a cloud-based scheduling application suitable for small to midsize businesses. It offers online scheduling and booking features, waitlist features and integrations with payment portals. It is designed to work on desktop and mobile devices.

Along with standard online booking features, Bookwhen allows users to select and pay for multiple bookings at once. Users can set the amount of time potential customers have to claim a booking once it becomes available and restrict when open bookings appear to customers.

Users can attach documents to events, configure various field types such as drop-down menus and validation fields, and automatic reminders are sent to attendees. Payment can be required upon confirming a booking or at a later date, and services such as PayPal, Stripe and WorldPay are supported.

Monthly and annual subscriptions are available. In-app chat and email support are offered.

 

Bookwhen - List of events
 
  • Bookwhen - List of events
    List of events
  • Bookwhen - Mobile view
    Mobile view
Supported Operating System(s):
Web browser (OS agnostic)

69 Reviews of Bookwhen

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Sarah from Taylor-Fit Pilates
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Excellent product, easy to use and brilliant technical support

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It saves me time doing admin, customers have the flexibility to book my courses at a time to suit them. Allows me to plan and to fill my classes

Pros

This booking system works! It's extremely easy to schedule your events and offers lots of options for multiple venues, class passes, individual events. Good online help sheets but also excellent customer service & technical support. My customers find it easy to use too.

Cons

There isn't anything I don't like about this system . It does everything I need it to do and the pricing is very competitive.

Review Source: Capterra
 

Elizabeth Anne from Elizabeth Anne Norris

July 2018

July 2018

Just what I needed for my jewellery classes

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Pros

Easy to use for both administrators and customers. Really like that you can set up repeating events with ease. This software has made my bookings a breeze. Great customer service too.

Cons

I don't think there's much I don't like about bookwhen. It ticks all the boxes for my business needs.

Review Source: Capterra
 


June 2018

June 2018

Helps us let customers sign up for classes

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Pros

We use bookwhen to let customers reserve their spot in our weekend classes. Lets us run promotions and cap the number of attendees.

Cons

Only shows the number of spaces available for an event, not the number of attendees. We've had some issues with promo codes being stackable too.

Review Source: Capterra
 

Alice from Alice Gardiner Yoga

June 2018

June 2018

Really great programme

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Pros

Very easy to use and support has been great. Even with the free version they get back to you to help with any problems in good time. Great programme!

Cons

Some functionality is restricted with the free version but that's to be expected and common across programmes.

Review Source: Capterra
 

Laura from Block Party Events Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Easy set up and a wide range of functions that suit us better than other booking services.

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Easy service for myself and my customers

Pros

The ease of use. I was able to schedule multiple events in minutes and save time in comparison to other booking services. The customer support via live chat is amazing and gives you a chance to ask any questions to help you make the most of Book When. The updates on support information are brilliant and it is clear that the customer service team listen to issues raised in order to provide a clearer guidance for future usage. I am very impressed with the software.

Cons

I have yet to find any thing negative to say about the software. I suppose it would be nice to customise my booking site slightly more but it is not necessary.

Review Source: Capterra
 

Clinton from Payment Cloud Technologies
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Fantastic service and product. Could not be happier

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Pros

Covers all my booking needs, well thought out, flexible & reliable. I only receive good feedback on the booking process.

Cons

I started using this software about 8 months ago and honestly there isn't much it can't do with the service nor that the friendly service desk can't help with

Review Source: Capterra
 

Louise from Crosscare

May 2018

May 2018

Extremely easy to use, very reasonably priced

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Pros

Once you set up the training/event, it takes care of things for you, it emails reminders, manages waiting list. I cuts the administration time managing these events down considerably

Cons

I would like to be able to copy a full event, as sometimes there are minor changes to a recurrence of the event. Or even be able to save templates for repeated events/training.

Review Source: Capterra
 

Trish from Minster Teaching School Alliance

May 2018

May 2018

Since using Bookwhen for our training programmes and events, our workload has reduced significantly.

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Pros

The software is easy to use and adaptable. The waiting list function is brilliant and the reminders sent before an event works well for us. The customer support response is excellent, we never have to wait very long before receiving a response which is always dealt with efficiently.

Cons

Bookwhen has worked very well for us so far so nothing to report in this section - all working brilliantly for us.

Review Source: Capterra
 

Leonie from Sensational Cakes
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Best Booking Software Ever!

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It's easy to use, affordable, has great features and customer support is always great.

Pros

Not being very tech savvy, I find this system so easy to use.
I run a small home-based business so it's great that Bookwhen is not and expensive to have.
Excellent Customer Support.
It has all the features that I need.

Cons

I would say that the TROLLEY symbol should be bigger or a CART function needs to be applied as when some customers want to make multiple bookings, they don't always notice the trolley symbol near the class and so they book and pay for each class seperately. This causes an inconvenience.

Review Source: Capterra
 

juliana from YOGA with Juliana
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Easy to use and good functionality for small business

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Pros

Easy to use (on the whole with a few areas for improvement), well priced and good functionality for a small business.

Cons

The block booking options are decent but have room for improvement as a little clunky and the design feels a little dated.

Review Source: Capterra
 

Jason from NY Metro CPR
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Ease of use, seamless interface for purchases, and outstanding customer service.

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Mainly for the clients experience. A fast, easy way to book appointments.

Pros

User friendly functions on both sides, customer and consumer. The calendar function, and POS is very transparent and easy to use.

Cons

None that I can think of. Since I've started using the system they've listened to user suggestions and update accordingly.

Review Source: Capterra
 

Elizabeth from Elizabeth Rhodes Studio
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Bookwhen works flawlessly for our online scheduling needs. Clean and easy to use .

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My clients immediately gave postitive reviews. Instead of my clients waiting until the class to pay fees, they can pay when they register via credit card. It has improved my business exponentially.

Pros

I like that the user interface is simple. Many of my clients are over 50 and they appreciate the ease of use. I thinj registering for a class should be a quick and easy experience and this fulfills those requirements.

Cons

I have struggled a little with attempting to duplicate events. Many of my classes require the same description, but with different dates, different locations. This is probably user error as I am sure there is a simole way to do it.

Review Source: Capterra
 

Rosemary from Fitness Training
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

I have received a lot of help from them even though I have the most simple package.

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I am not constantly getting telephone calls to book classes and then have to do so. People can book as far in advance as they want - which is useful for a popular class as I can only have six people in a session.

Pros

Simple to use for the clients and for me. I find adding classes or changes times easy to do. Email confirmation is fantastic, also easy option to cancel. The help I have been given by Luke and his team has been second to none. I always recommend Bookwhen when people ask about it.

Cons

When I started I had the waiting list option and someone on list would be contacted if a place became available. I cannot afford that any more as my business is very small and I don't earn enough to have that.

Review Source: Capterra
 

Pauline from French With Pauline
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Very straightforward and easy to use.

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Perfect partner for my very small business.

Pros

It is very convenient, even on the free plan. It offers all the functionalities needed for my very small business.

Cons

I would struggle to find something negative to write. All the options I need are there and easy to use.

Review Source: Capterra
 

Ashleigh from Adventure Avenue

May 2018

May 2018

quite complicated for what my business needs the system for

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Pros

Easy integration into a website build, and the look of the system is professional. The support team are also really helpful and even though it takes a long time to set up it does what it says on the tin.

Cons

The flexibility an administrator has to change sessions with dates and times is very limited and when you need to change descriptions of play sessions, you have to be extremely careful about which ones the system changes when you make a change

Review Source: Capterra
 

Tamsin from York College

May 2018

May 2018

Great system - Luke is always extremely helpful when we have a problem/or have a question.

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Pros

I find that this software is very easy to use, making it is easy for our staff to use - who may or may not be very computer literate. Overall it is simple, yet effective.

Cons

That I, as the administrator, can't change delegate's details e.g. incorrect email addresses - Bookwhen have to do this.

Review Source: Capterra
 

Keshav from CloudFactory.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

BookWhen has spared us from a lot of phone calls. Getting clients to an event was never this easy.

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1. Informing about event details and having the clients book a seat easily.
2. Unique attendees is definitely a plus.
3. Lesser phone calls and enquiries about the events from clients which saves a lot of time and resources.

Pros

Capping certain number of attendees for an event is the best feature so far. Alongside unique attendees is definitely another best feature we require. Customizing public pages is worth the mention as well.

Cons

Everything works perfect except its UI feels like it could definitely use a complete design overhaul.

Review Source: Capterra
 

Lisa from Eat Auckland

May 2018

May 2018

Great customer support and great for small businesses like mine.

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Pros

It's a good price for what I get and it works well for my purposes generally.
I like to use the voucher system but don't think I get the most out of it because I don't know how.

Cons

I really want to have reminders and waiting lists but will never need the extra bookings or admins so the package is limiting for my use. The landing page could look smarter and some of the print is too small or not obvious. eg voucher code and select number should be easier.

Review Source: Capterra
 

Laura from The Story Frog Aylesbury

May 2018

May 2018

very helpful customer service, a great tool for my business

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Pros

keeping track of bookings
making amendments to bookings if needed
being able to export contacts lists easily

Review Source: Capterra
 

Catherine from New Zealand Playcentre Federation

May 2018

May 2018

Once you have learnt how to use it it is great

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Pros

The capturing of data for enrolment means that parents do not have to write on the enrolment forms. We can easily see how many bookings we have and comunicate with them

Cons

The Waitlist function can't have an extra question the birth of your baby. We need this function to be able to see what other groups babies and their parents can join

Review Source: Capterra