Bookwhen Software


 

Bookwhen is a cloud-based scheduling application suitable for small to midsize businesses. It offers online scheduling and booking features, waitlist features and integrations with payment portals. It is designed to work on desktop and mobile devices.

Along with standard online booking features, Bookwhen allows users to select and pay for multiple bookings at once. Users can set the amount of time potential customers have to claim a booking once it becomes available and restrict when open bookings appear to customers.

Users can attach documents to events, configure various field types such as drop-down menus and validation fields, and automatic reminders are sent to attendees. Payment can be required upon confirming a booking or at a later date, and services such as PayPal, Stripe and WorldPay are supported.

Monthly and annual subscriptions are available. In-app chat and email support are offered.

 

Bookwhen - List of events
 
  • Bookwhen - List of events
    List of events
  • Bookwhen - Mobile view
    Mobile view
Supported Operating System(s):
Web browser (OS agnostic)

61 Reviews of Bookwhen

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Leonie from Sensational Cakes
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Best Booking Software Ever!

Ease-of-use

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It's easy to use, affordable, has great features and customer support is always great.

Pros

Not being very tech savvy, I find this system so easy to use.
I run a small home-based business so it's great that Bookwhen is not and expensive to have.
Excellent Customer Support.
It has all the features that I need.

Cons

I would say that the TROLLEY symbol should be bigger or a CART function needs to be applied as when some customers want to make multiple bookings, they don't always notice the trolley symbol near the class and so they book and pay for each class seperately. This causes an inconvenience.

Review Source: Capterra
 

juliana from YOGA with Juliana
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Easy to use and good functionality for small business

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Pros

Easy to use (on the whole with a few areas for improvement), well priced and good functionality for a small business.

Cons

The block booking options are decent but have room for improvement as a little clunky and the design feels a little dated.

Review Source: Capterra
 

Jason from NY Metro CPR
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Ease of use, seamless interface for purchases, and outstanding customer service.

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Mainly for the clients experience. A fast, easy way to book appointments.

Pros

User friendly functions on both sides, customer and consumer. The calendar function, and POS is very transparent and easy to use.

Cons

None that I can think of. Since I've started using the system they've listened to user suggestions and update accordingly.

Review Source: Capterra
 

Elizabeth from Elizabeth Rhodes Studio
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Bookwhen works flawlessly for our online scheduling needs. Clean and easy to use .

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My clients immediately gave postitive reviews. Instead of my clients waiting until the class to pay fees, they can pay when they register via credit card. It has improved my business exponentially.

Pros

I like that the user interface is simple. Many of my clients are over 50 and they appreciate the ease of use. I thinj registering for a class should be a quick and easy experience and this fulfills those requirements.

Cons

I have struggled a little with attempting to duplicate events. Many of my classes require the same description, but with different dates, different locations. This is probably user error as I am sure there is a simole way to do it.

Review Source: Capterra
 

Rosemary from Fitness Training
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

I have received a lot of help from them even though I have the most simple package.

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I am not constantly getting telephone calls to book classes and then have to do so. People can book as far in advance as they want - which is useful for a popular class as I can only have six people in a session.

Pros

Simple to use for the clients and for me. I find adding classes or changes times easy to do. Email confirmation is fantastic, also easy option to cancel. The help I have been given by Luke and his team has been second to none. I always recommend Bookwhen when people ask about it.

Cons

When I started I had the waiting list option and someone on list would be contacted if a place became available. I cannot afford that any more as my business is very small and I don't earn enough to have that.

Review Source: Capterra
 

Pauline from French With Pauline
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Very straightforward and easy to use.

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Perfect partner for my very small business.

Pros

It is very convenient, even on the free plan. It offers all the functionalities needed for my very small business.

Cons

I would struggle to find something negative to write. All the options I need are there and easy to use.

Review Source: Capterra
 

Ashleigh from Adventure Avenue

May 2018

May 2018

quite complicated for what my business needs the system for

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Pros

Easy integration into a website build, and the look of the system is professional. The support team are also really helpful and even though it takes a long time to set up it does what it says on the tin.

Cons

The flexibility an administrator has to change sessions with dates and times is very limited and when you need to change descriptions of play sessions, you have to be extremely careful about which ones the system changes when you make a change

Review Source: Capterra
 

Tamsin from York College

May 2018

May 2018

Great system - Luke is always extremely helpful when we have a problem/or have a question.

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Pros

I find that this software is very easy to use, making it is easy for our staff to use - who may or may not be very computer literate. Overall it is simple, yet effective.

Cons

That I, as the administrator, can't change delegate's details e.g. incorrect email addresses - Bookwhen have to do this.

Review Source: Capterra
 

Keshav from CloudFactory.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

BookWhen has spared us from a lot of phone calls. Getting clients to an event was never this easy.

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1. Informing about event details and having the clients book a seat easily.
2. Unique attendees is definitely a plus.
3. Lesser phone calls and enquiries about the events from clients which saves a lot of time and resources.

Pros

Capping certain number of attendees for an event is the best feature so far. Alongside unique attendees is definitely another best feature we require. Customizing public pages is worth the mention as well.

Cons

Everything works perfect except its UI feels like it could definitely use a complete design overhaul.

Review Source: Capterra
 

Lisa from Eat Auckland

May 2018

May 2018

Great customer support and great for small businesses like mine.

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Pros

It's a good price for what I get and it works well for my purposes generally.
I like to use the voucher system but don't think I get the most out of it because I don't know how.

Cons

I really want to have reminders and waiting lists but will never need the extra bookings or admins so the package is limiting for my use. The landing page could look smarter and some of the print is too small or not obvious. eg voucher code and select number should be easier.

Review Source: Capterra
 

Laura from The Story Frog Aylesbury

May 2018

May 2018

very helpful customer service, a great tool for my business

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Pros

keeping track of bookings
making amendments to bookings if needed
being able to export contacts lists easily

Review Source: Capterra
 

Catherine from New Zealand Playcentre Federation

May 2018

May 2018

Once you have learnt how to use it it is great

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Pros

The capturing of data for enrolment means that parents do not have to write on the enrolment forms. We can easily see how many bookings we have and comunicate with them

Cons

The Waitlist function can't have an extra question the birth of your baby. We need this function to be able to see what other groups babies and their parents can join

Review Source: Capterra
 

Renee from Renee's Ceramic Cafe

May 2018

May 2018

It works perfect for my small business.

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Pros

I like the ease of use for my side and the customers side as well. Also the charge for using the service is affordable.

Cons

Wish I could sell products on it. I would sell my artwork products. Once in awhile when a customer cancels a class it does not refund their money.

Review Source: Capterra
 


May 2018

May 2018

This has been one of the easiest quick wins for my business. It has streamlined my booking process.

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Pros

Ease of use, tagging classes to be able to categorise them, the discount functionality, the teams speed of response.

Cons

It is not a difficult system but it can take a few months to iron out any small quirks to make it match your exact business needs.
There are a few minor functionalities that I would like it to have like a client notes section but the team know about this and add it to their list of modifications for the future.
The CSV file it provides me does not give me the exact MI I need so I am having to adapt to it. That said I have not spoken to the team about it so maybe it can be resolved.

Review Source: Capterra
 

Andrea from Ready and Well

May 2018

May 2018

Overall an excellent product, affordable option for small and tiny businesses

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Pros

The cost: I teach CPR as a hobby and net profit is only a few hundred a year. Bookwhen has been an excellent low cost option that meets my needs well. My customers can pay online if they want, they can see my scheduled classes and the details and locations for those classes.

Cons

Just minor things: There is a little bit of confusion when there is the option to pay at class - the checkmark to pay later is kind of buried for the user. Also, some of the more advanced scheduling could be a little smoother, but overall it's very good.

Review Source: Capterra
 

Tia from Playscapades
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Simple!

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Free, online management of small groups, in a transparent and efficient manner.

Pros

Intuitive and easy to us, as well as free. The layout, options and presentation are straighforward and flexible.

Cons

I am happy with the free option of this software, and have no complaints with any aspects of the product, thus far.

Review Source: Capterra
 

Angela from Pradhipa Yoga

May 2018

May 2018

Super easy to set up and use and my students find it easy too.

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Reduced administration time, fewer cancellations

Pros

The software was really easy to set up and start using. The online help was superb and really quick. Since using the software I have saved a lot of time on administration, feel more organised and my students also like it and find it easy to use.

Cons

I have been using the software for almost a year and cannot think of any cons apart from I had some trouble finding my fees charged by Stripe, but that was nothing to do with Bookwhen.

Review Source: Capterra
 

James from Rogers Communications

May 2018

May 2018

Best point of sale for educational programs.

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Pros

Ease of use, user interface, fees, notifications, registration forms, discounting, customer service, payment interface

Cons

Filtering events. It is difficult to create a link to filter to only a specific category of events. A lot of learnings on URLs needed.

Review Source: Capterra
 


May 2018

May 2018

Excellent software, excellent customer service and excellent value.

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Pros

I like that the software and service charges a flat rate for transactions and not a percentage rate on ticket prices.

Cons

The user flow for admins is a little choppy, including the search functions and calendar views. I think there could be a more intuitive way for the layout of the the settings menus.

Review Source: Capterra
 

Nadia from Old Kiln Studio

May 2018

May 2018

Very positive with the help of the support team.

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Pros

Most of my business requirements are met. I like the booking reporting and the follow up email event reminders to customers.

Cons

Sometime I get confused with certain options when I set up new classes, would do with further instructions on when is appropriate to use these functions. Software does not give you the option of selling vouchers to redeem later.

Review Source: Capterra