About Branch Messenger


Branch Messenger is a cloud-based employee time and productivity tracking solution designed for businesses managing multiple employee shifts. It offers the ability to track hourly work, view schedules, plan shifts, assign tasks and communicate with employees.

Branch Messenger provides both real-time and future visibility on workforce availability to help managers plan resources and workflows. A mobile self-service app lets employees track daily schedules, message coworkers and swap shifts. Managers can import photos of paper schedules or create digital calendars. Employees receive notifications of new activities or schedule changes, and can submit time off requests or apply for shift changes.

Other features include digital scheduling, geo-fenced location tracking, time clock corrections and paycheck advances. Branch Messenger integrates with the various third-party applications such as Zapier, Box, Salesforce and SAP.

Pricing is per user per month. Support is provided via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic)

629 Reviews of Branch Messenger

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(409)

4 stars

(190)

3 stars

(28)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 629 reviews

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October 2017

Chad from Starbucks Coffee, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Great way to connect with employees Ina way that is inclusive and easily accessible.

Just the ease of accessibility in which I have to communicate with all employees at one time.

Pros

Everything! I like that everyone on the app can access and share the same information with ease. I love how not only does it enable you to post and share work schedules, but the app also breaks down the schedule to an easily viewed breakdown per fa of each week. It shows you who is coming in and when on which day so that there is never any confusion as to who is working. I also love how it will alert you two hours before you have your next shift starting, just in case you forget or just didn't see the schedule posted at work. I also love how there is an individual chat option so you can have private conversations with your coworkers about work related issues that not everyone needs to see. Lastly, I love how the app enables a form of communication that doesn't require the use of people's data, minutes, or texts, as many people don't always have unlimited access to these.

Cons

There really isn't anything negative I can think of with the app, other than sometimes it will get the wrong times for upcoming shifts on the daily break downs of the schedule. However, you can just as easily double check the schedule posted in the app in case you feel there might be an error.

February 2018

James from Walgreens

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

February 2018

Fun program good platform

The schedule data lets managers and employees work together without direct contact, saving both groups time and annoyance

Pros

The level of options and systems in the program is impressive. There are basically 4 programs in one, an image share, a calendar, a messenger and a wage calculator. Streamlines the scheduling process for managers and staff as well because you eliminate the need to call in and verify shifts.

Cons

The messaging service seems to use data instead of SMS which can be a problem with large numbers of group members and messages. Also, the coverage tools could be improved by typing in times rather than the rolling clock input

November 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

I found Branch to be easy to network with all employees

Having problems editing and changing position and business.

Pros

Being able to post the weekly schedule and shift reminders. I like to use it to add training tips so all the crew can see it. I also use it to praise and recognize individual crew members and the team as a whole.

Cons

I would like More GIFS related to Arby's and the food industry. Sometimes I get notifications about conversations but when I go into the App I can't find the whole conversation that I was notified about, so it's like coming into the middle of something that you aren't quite sure what the original question is about.

June 2018

Grayson from Starbucks

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Perfect for Connecting With Work!

Reminders about shifts, new information from store supervisor, other things important to my job.

Pros

What I personally love about this app is that it's the perfect way to see my schedule and who I'm working with instead of taking a picture of my schedule every week on my phone and taking up more space than what is necessary. The app also shows you how much you make in a week when you add your wage, and also reminds you of your shift a couple hours before! On the main page it also shows you the current weather, which is great if you don't work in the same town as the one you live in like myself. You can post within the app and there is a section to post in to see if anyone needs a shift covered or if you yourself needs a shift covered.

Cons

There isn't really anything that I dislike about the software, but if I had to choose something it would be the "Team" tab which is used for contacting other team members, making groups, etc. I personally don't use it, and opt to just text my co-workers instead, but it is a great idea to have the section inside the app.

January 2018

Bailey from Dairy Queen

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

January 2018

I used Branch Messenger to receive updates from work, and stay updated by my managers

Pros

What I liked most was the ability to post schedule changes or swap with another person, request days off, and the ability to contact my co-workers when I don't have their number. Branch was very easy to use also, and easy to navigate. I also enjoyed how there was different settings for viewing the times I worked in a week, and how you could add someone else to the timeline and track their schedule as well.

Cons

What I did not like s much was on the comments some people would leave, you could not view who liked what exactly.

July 2018

Alyssa from Tutoring service

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

July 2018

overall this is pretty useful for working at a place with a lot of people you don't know well.

the biggest benefit is being able to communicate with my team in an organized way rather than just a giant group chat that inevitably gets off track.

Pros

I like the activities board. I like that people can post a general post to everyone without it being in your messages. i also like that you can individually message anyone, it's very useful especially when you don't know anyone when you first start.

Cons

the individual messaging is pretty glitchy, i hate that i cant send emojis and half the time if I'm trying to have a conversation i need to restart the app to get it to load the new message sent to me. i also hate that i cant adjust my shifts. if I'm covering someone else's shift i want to be able to manually add that in, or vise versa. I also hate that in shift coverage it is filled with a bunch of old stuff from months ago, there should be a filter to automatically get rid of them once the date of the shift in question has passed. i also would like if in the comments for posts on the activity bored you could comment gifs and such

October 2017

Angela from Cvs pharmacy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Love using this app, helps keep my team informed and gives a better source of communication open

We have a setup in our system for employees to get schedules but as I've seen not many stores use it because too complicated. This app is so much easier, faster and accurate

Pros

How easy it is to share info with my team. How there are so many ways to communicate with team and they can also keep in touch with other coworkers. Once I post a schedule I like how fast it posts and also sends alerts to others.

Cons

Not all my coworkers can join app. Some phones aren't capable.
Also sometimes it's hard for new employee to find store in search

January 2018

Travis from Outsourcing/Offshoring

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2018

I like it a lot but for the very simple features!

Really easy for me to use, it reads schedules very easily and is very accurate. Wish it could customize how many hours in advance. Before shift and change the alert type so could be like alarm

Pros

Easy to get the schedule out. I like that it sends out a notice once the schedule is posted. I like that It's easy to post the schedule by simply uploading a picture.

Cons

Multiple people can delete the schedule. I don't like how the schedule swap works. It seems a bit cumbersome and hard to use. We end up just doing it in store. It's hard to keep up with and easier to use in chat.

Also have issues with loading sometimes where I have to log out completely out of app and then log back in.

August 2018

Jennifer from Starbucks 5785 Falls Ave, NF, ONT

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

August 2018

Almost there

Pros

It is very easy to use, and there are some great features.

Cons

Messages do not always send right away, I once received a message 3 months after it was sent...

Sometimes Branch does not read a posted scheduled picture correctly, which is confusing for some staff. It cannot differentiate between people with the same first name.

May 2017

Samuel from CVS Pharmacy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

Perfect for normal use to post weekly schedules for team

Daily alerts, scheduling made easy.

Pros

Ease of use, alerts, filters, engagement areas, and speed. This app clearly does what it promises. Ability to swap shifts and post needed coverage is a plus

Cons

Ability to modify based on the company that uses it lacks. Being able to separate pharmacy schedules and front store schedules would be optimal. Separate profiles for front store and pharmacy so communication is filtered. A to-do section for the teams would help improve store productivity.

December 2018

Opeyemi from Blessed Academy, okuokoko

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

December 2018

branch messenger review

Pros

The update interval for this app is way frequent and actually fixes things. I work with a bunch of friends and with branch messenger, it is much easier to schedule and update our calendar to our taste. Effectiveness has never been this easy and cheap as now, there is no need to have a squabble with anyone over who was meant to do what and at what time, they all constantly get reminded and everyone gets on easy. The upcoming schedule notification is great, the chatroom is just right for sharing information and the news feed is perfect for broadcast messages.

Cons

Branch simply glitches and that's just about everything i hate about it. Sometimes when trying to make a post, branch puts you off with a response about how your post can not be published at the moment, then, you make the post again in an effort to get your aim achieved and then voila, you've got duplicate posts to your name. This is something that needs to be fixed asap.

October 2018

BRAD from Playgrounds of Tampa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

October 2018

Great app with free features

We have had a great experience using Branch. Besides the scheduling, it is an awesome tool for communicating with coworkers and pushing out important notices.

Pros

The app easily allows us to schedule our employees and push out communications in a snap.

Cons

It would be cool if this app also had an optional clock in/clock out feature.

June 2018

Santana from Arbys

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Great way to find out when I work and communicate with team members

Pros

The app is very easy to use and self-explanatory. being able to scroll through it and find out what days you have to work is great.

Cons

Sometimes runs slow sometimes and closes out on its own. You might have to reopen it. It would also be nice if it had a night mode.

September 2017

Allison from Pizza Hut

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

September 2017

Branch is a great app! It allows me to stay connected to my coworkers even outside of work.

Using Branch allows me to connect with and keep in touch with my team more than I have in the past. We are able to share updates, alerts, and tips through the app. During Hurricane Irma, when we all had to stay home or evacuate, Branch kept me in touch with my whole team and I knew they were safe.

Pros

The thing I like most about Branch is the ability to connect with my coworkers through posts and updates. Communication has greatly increased in my team since we all downloaded Branch.

Cons

My biggest criticism about Branch is that the functionality could be a bit better. The way my team uses it is more like a social networking tool, and sometimes it's difficult to post pictures because they have to be cropped to fit a square. Additionally, I'd like the ability to post links and share GIFs. Also, posting my availability comes with a challenge, because the app does not allow me to post shifts that start with a PM hour and end with an AM hour. I have not been able to post my availability for this reason.

August 2017

Jacob from Publix

Company Size: