Branch Messenger Software


Branch Messenger is a cloud-based employee time and productivity tracking solution designed for businesses managing multiple employee shifts. It offers the ability to track hourly work, view schedules, plan shifts, assign tasks and communicate with employees.

Branch Messenger provides both real-time and future visibility on workforce availability to help managers plan resources and workflows. A mobile self-service app lets employees track daily schedules, message coworkers and swap shifts. Managers can import photos of paper schedules or create digital calendars. Employees receive notifications of new activities or schedule changes, and can submit time off requests or apply for shift changes.

Other features include digital scheduling, geo-fenced location tracking, time clock corrections and paycheck advances. Branch Messenger integrates with the various third-party applications such as Zapier, Box, Salesforce and SAP.

Pricing is per user per month. Support is provided via phone and email.



612 Reviews of Branch Messenger

Overall rating

4.60 / 5 stars

Filters:

Showing 1 - 20 of 612 reviews

January 2019

Megan from Starbucks

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Simple and effective

Pros

The ability to quickly and easily post shifts needed for coverage.

Cons

WHEN calculating your hours worked for the week, it doesn’t take into account your breaks.

January 2019

Vera from Panda Express

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

It was a good app

It was a good experience for me.

Pros

I liked how it had a feature to help me out in a pinch.

Cons

I disliked how I would get my full check and then the money was taken out quite a bit later.

January 2019

Matt from Walgreens

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

January 2019

Great for communication

The App is quick and management functions are usable without training, but the notifications are very broad and even after repeatedly ignoring or trying to hide useless notifications the options are all or nothing.

Pros

The software is compact and works well on Android and Apple devices

Cons

Notifications and messages are constant and rarely worth time to acknowledge

January 2019

Gwen from Pet Valu

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Great for my team; sometimes there are errors

So far it is fantastic and I recommend it to all my colleagues.

Pros

I love how easy the software for branch is to use and I love that my team and I can stay connected. Schedules upload fast and they are USUALLY pretty accurate .

Cons

Sometimes there are errors with uploading schedules and A.M. and P.M. get mixed up but for the most part everything is awesome.

January 2019

Chris from Staples

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great product!

It’s been a great app that has made keeping up with scheduling easy and set up and use is painless.

Pros

It’s convenient to look at schedules and keep track of when everyone works.

Cons

Nothing I can think of. I have experienced no problems using this software.

January 2019

Montrell from Cvs pharmacy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Branch

I like branch a lot it makes keeping up with everything a lot better.

Pros

I like being able to post a shift to get covered and how the app reminds me when a shift is coming up.

Cons

What i do not like is that some of the older workers have a hard time using it which makes it harder for the people who do use it.

January 2019

Katie from Papa murphys

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

It is a very nice app to have and easy to use!

I love the app it’s super efficient

Pros

I love this app because it helps me contact my co workers so very easy. I can see how much I will be making for the week, see my schedule when I’m not even on the app and I love the reminders for shifts.

Cons

The one thing I would change would be only the understanding of it. Sometimes I don’t understand some things on the app.

January 2019

Miguel from Walgreens

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Great app!

Really great and valuable app. Almost no downsides and a lot of near features.

Pros

I loved the widget on this app. It was so helpful and amazingly accurate. I think I only saw it mess up once but other than that it was really cool to have.

Cons

There’s not anything that I particularly disliked. Maybe having to use my FaceID anytime I exited the app or when there was an interruption. I wish after it was unlocked then there was a timer instead to lock it again if the app wasn’t closed.

January 2019

Jourdan from Cvs pharmacy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Works great for our pharmacy team at cvs in rockwall on north goliad

Its amazing an very organised helps us stay organised as a team as well

Pros

Its easy for us to see our schedule an helps is as a team to writeback an forth to each 9ther an to switch shifts we love it

Cons

We love the app its very useful nothing wrong with it

January 2019

Selena from Staples

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Awesome service

Pros

When I don’t have any money I can easily use the branch app and get money ahead of time. And also I like that the money goes into your bank account right away.

Cons

It isn’t also above $100 Like it says it will let you borrow.

January 2019

Jaycine from Fossil

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great

Pros

This app is the easier employment app that I have ever used.

Cons

I'd like to choose when to pay back the amount I borrowed.

January 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

Excellent for employee management

Pros

Excellent software for employee management. Easily disseminate the schedule and communicate with employees.

Cons

Seems like the communication features in the app could be a little more robust.

December 2018

Opeyemi from Blessed Academy, okuokoko

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

December 2018

branch messenger review

Pros

The update interval for this app is way frequent and actually fixes things. I work with a bunch of friends and with branch messenger, it is much easier to schedule and update our calendar to our taste. Effectiveness has never been this easy and cheap as now, there is no need to have a squabble with anyone over who was meant to do what and at what time, they all constantly get reminded and everyone gets on easy. The upcoming schedule notification is great, the chatroom is just right for sharing information and the news feed is perfect for broadcast messages.

Cons

Branch simply glitches and that's just about everything i hate about it. Sometimes when trying to make a post, branch puts you off with a response about how your post can not be published at the moment, then, you make the post again in an effort to get your aim achieved and then voila, you've got duplicate posts to your name. This is something that needs to be fixed asap.

December 2018

Ryan from Northview Christian Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

What not to like

Pros

Everything was very organized and couldn’t be better!

Cons

I notice some small areas needed some minior improvement.

December 2018

Kaelin from Fossil

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Awesome

Love it!!

Pros

We have a big staff and it’s hard to reach everyone but downloading this app allowed us to post the schedule send emails and keep everyone up to date with what’s going on at the store

Cons

Took me about a week to learn the app fully

November 2018

Dean from ArchiPro

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Branch Messenger Review

Okay

Pros

It's an easy way to message my colleagues

Cons

I don't know too many people out of work who use it.

November 2018

Tiffany from PBK

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

November 2018

Branch of Excellance

It's great

Pros

I like having my schedule available on my phone and in my calendar without much effort.

Cons

I don't really get the first page of the app, what's the purpose? Also, why can't I edit the address of our location? It's not the right address.

October 2018

Charlene from Comcast

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

REVIEW

Pros

I can easily keep up with my time even when I'm at home.

Cons

There's no least. I've enjoyed the system.

October 2018

Alex from Carter's | OshKosh B'gosh

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Extremely Effecient

Branch Messenger has taken my store from a very poorly communicated workplace to an efficient business with virtually no call-outs/no-shows because of the different features offered within the Branch App. I am very happy to be using this.

Pros

Ease of use, ability to offer shifts for coverage, ability to post on a forum for all colleagues to see, the “Heads Up!” Notification 2 hours before scheduled shifts

Cons

Can’t think of a single thing I don’t enjoy.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

October 2018

Great featyres

Managing and reminding of shifts is easy and effective through Branch.

Pros

Shift swap is a nice feature to look for someone to take your shift. Schedule alerts are great to remind you two hours ahead of your start time. The chat and schedule features are also great.

Cons

Nothing comes to mind. So far it's proven to be perfectly effective.