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> Reviews of Brevo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Brevo is a good fit for you!

Source: https://www.softwareadvice.com/scheduling/brevo-profile/reviews

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Brevo Reviews

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[Overview](https://www.softwareadvice.com/scheduling/brevo-profile/)

Reviews

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# Brevo Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(2,489)

4

(778)

3

(117)

2

(28)

1

(55)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.5

Value for money

4.5

Functionality

4.5

* * *

### Pros

"Brevo has helped make class bookings, cancellations, reminders, password/OTP emails, and admin notifications much more dependable."

"More detailed and visible explanations would help users understand why some contacts are excluded from a campaign. Despite this, Brevo remains a reliable and efficient solution for managing email communication and marketing campaigns."

"Their automation is very robust, I was impressed with everything you can do with automations, it has all kind of triggers and the free plan doesn't seem to have a limit of the amount of steps you can use."

### Cons

"The overly aggressive spam filtering sometimes pushes our valid class schedules right to the junk mail folders of the students and even the advanced marketing and sales automation options are not worth the money when weighed against the slow response time of the customer care section, which is further complicated by the fact that the customer care department is very slow to reply."

"The pricing page is confusing. When I see Rs. 625 in bold for a starter pack, I go to checkout page expecting to pay Rs. 625. But suddenly a calcualtion showing an unreasonable gap (1500 contacts -> directly 50,000 contacts) appears on the checkout page which sort of drains a person's intent to go ahead with the purchase!"

"The only challenge I experienced was that the platform is understandably very strict on deliverability and compliance from the outset. While I appreciate the need to protect sender reputation, it can make it difficult for businesses inheriting older customer databases to gradually assess and improve list quality."

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Brevo Reviews, Pros and Cons - 2026 Software Advice