When they disappear at 7pm at night on a service call and you have to rewrite them it SUCKS.

It is super user friendly & easy to use. I love that it can be used on a computer, cell phone or tablet and there is no subscription.

Customer support is awesome. Very patient and thorough.

It's very helpful in price guide to my industry and area I service. The options to modify custom and favorite items is great.

Payment integration, Quickbooks integration, Customer history, customization ability.

A positive highlight of the tool is its high connection with various social networks that facilitates the dissemination of a professional.

Does not dispatch, no accountability for tracking users, issues with lost information.

It seems to be fairly easy to use. I don't get to use it  as frequently as I would like due to other tasks, so I have questions quite regularly.

For the most part it has been a good experience with Coolfront. Our profits and our price consistency has increased with the flat rate pricing.

Overall any system, in this case, Cool Front flat rate pricing that helps us run our business smoother is great.

Having everything online is very helpful. The integration of credit card processing and the part cart are also great features for our business.

It's great until they take away features that were free.

Looks good customers like being able to approve jobs online.

The program is easy to use. The ability to bill the customer and accept payment.

I like that it keeps our customer info and history saved.

The worst customer service ever. I have been trying to get the book form into my new dispatch software.

With Coolfront I have found myself doing better with adding enough time on the job with a good markup of products to help with my overhead for my business.

The ease of use and the simplicity to navigate.

The rep in customer service has been awesome the whole time. She's stayed with us, reaching out over the 2years since we signed up to see how things are going and offer us training.

Having the past history to look at is very helpful. The customer service at CoolFront has been good when we have needed help.

Pricing is pretty accurate and the software is very simple to use. Service agreement with this software is amazing.

I like the ease of pricing service calls. I can make quotes to customers in under 1 min. most of the time.

We did not see anything as disadvantage with this tool.

You have to delete and start over. That is awful and wastes time.

There are no parts I don't like. I use this software fondly.

The customer support response to phone and email inquiries is slow. Additional charges for payment transactions should be billed per transaction only with no other monthly or annual fees.

We set this up for clients who still operate in a mom-and-pop-shop kind of way as an easy solution to update and improve the way they take service orders.

I really like that I can use it on my laptop or phone and switch between the two, plus the job-costing feature is fantastic.

This integrates great with TSheets it allows you to work through all the time cards with ease and get people paid on time.

Integration to Quickbooks is very good once setup properly. Service is fantastic although they can't fix it if the software itself is the issue.

This is the easiest program, it makes your job so easy and the customer service is outstanding. You can call anytime and they will walk you through anything you want to do.

Its ease of use and ability to integrate with Quickbooks as well as payroll services is a huge plus.

It has been great being able to clock in and out from my phone and keeping track of my pto and holiday pay. Overall experience has been amazing.

Overall TSheets has done a good job to save our time and maintain records. We are over all satisfied with the job.

That being said, it is more of a personal annoyance to me than a hindrance and I would not let this be a game stopper for anyone.

Amazing product, very easy to use, and I like the reports that I can print. Thank you support team for your assistance today.

I really dislike the amount of redundant features advertised as individual separate features. It was frustrating to say the least.

Very pleased with the quality and accuracy and seamless integration to QuickBooks Online.

As a new user to the software I have been using the chat feature for help quite a bit and all the agents are amazing CP1 was super helpful today.

TSheets was wonderful and the customer service was the top of the line.

Me personally I would recommend it to  my friends and own circle of relatives to try this great platform. Employees can clock in themselves and simply watch for approvals is only a win for us.

Representative was a complete delight and super helpful. The customer service alone is worth the investment.

We have been using Quickbooks times for many years now. It helps us create the employee schedules as well track their time on specific tasks which improves our billing process.

Some features can be added, e.g. California meal violation premium pay and Meal waiver (so there is no premium pay).

The Tsheets makes it easy for the employees, supervisor and accounting departments to report hours, collect facts and track projects, but overall this is a good software to have at a great price.

Customer support service has been a wonderful help with answering all my tsheet help needs.

Very easy to use, complies data for HR and payroll with ease. Keeps a great record of my time as well as other people in the company.

Love how it integrates with Quickbooks. The rep did a great job helping me get the web connection up and running after upgrading my computer.

Horrible experience, deleted data and sudden paywall.

AMAZING and best customer support ever, the rep helped me out and fixed all of my problems -  LOVE HER.

When T-Sheets ran their own customer service center, they were absolutely wonderful. Quick to respond, always helpful and had answers.

This is very user friendly and easy to use on a cell phone. I like that it can track where you clock in and out.

I was not able to use TSheets long enough to find a downside. We had to cancel as a result of losing our hourly employees during the COVID crisis.

I was really excited about all of the features this product had to offer.

Having an app that each employee could download following a link and then clock in and out in a super straightforward manner was fantastic.

Good! when i had a small issue, Rep did a wonderful job helping me understand how to fix it.

Overall experience is good enough. I think this is pretty much helpful for any organization.

Customer service is wonderful, precise help line, they meet our desires in the office.

The customer service is the best. The reps were really helpful and I appreciate the time and detail spent helping us out.

The user interface is not the most intuitive, and sometimes it is easy to miss when you have input the wrong phase for a billable period.

Since I have to complain, I would say that some of the windows and sub windows scroll in odd ways and are sometimes difficult to scroll through.

Ease of use with the QuickBooks Time helps with time tracking for all employees, making payroll easy.

Our accountant also love the ease in reporting. The biggest plus - we are now able to accurately price our packages based off historical labor hours thanks to T-sheets.

This is more of a failure of staff than the product, but is something that should not be dismissed.

Problems we have been/are currently experiencing. One employee has been unable to log into the app, can only do so through email.

The thing I liked most about the software is that it comes with very friendly customer support. Its the same quality that I love about Go Daddy.

Is has so many benefits that has already been impressive to review, geo-fencing for when subbies get on-site and can track there time in and out.

I quit using T-Sheets because Intuit is so terrible at customer service.

The only bad thing about this software was the account features in which it frequently asked you to reset your password about every 4 months.

Ease of use , and when I do have a question I have received outstanding customer support.

Thank goodness they haven't had to use this feature yet, but knowing it is there is comforting.

Easy to set up, easy to use, and has increased our billing thanks to accuracy in understand labor costs for our projects.

The time off notification confused the users sometimes, when the admin changes the time off info, it should not send the notification to user, the user will get confused when did I do that.

Overall I really like TSheets, and I have been considering changing from Ebillity. The integration with QuickBooks, ease of use, and great features are the total package.

Overall, t-sheets has been great. When we separated from the original account to our own smaller account, the staff was super helpful.

I love the Quickbooks time. Very easy to use and even has a tracking feature.

US Dollar

FieldEdge Flat Rate Mobile (formerly Coolfront) is a cloud-based HVAC solution that allows users to carry and access their flat rate pricing and repair database on a mobile device. It caters to small sized plumbing, electrical and HVAC contracting businesses.


FieldEdge Flat Rate Mobile leverages a consolidated contracted service workflow. Users begin by entering work order information and assigning the service call to a field technician. Field technicians receive the work order on their mobile device based on which they can select repair plan from the existing database.


Invoices are automatically delivered to the business office and the customer as soon as a repair work is done. FieldEdge Flat Rate Mobile can also capture customer approval and signature within the mobile app. It also offers QuickBooks integration and carries over 25,000 repairs in its database.


FieldEdge Flat Rate Mobile is a zero-cost solution that charges per work order generated. Training, demos and cloud-based meetings are available to support users. A mobile app is available on iOS, Android and Windows Phone.



LongDescription

Labor Rates

Subcontractor Management

Dispatch Management

Contract/License Management

Electronic Signature

Invoice Management

Customer Database

Job Management

Scheduling

Self Service Portal

QuickBooks Integration

Technician Management

File Storage

Mobile Access

Commercial/Industrial

Service History

Real-Time Updates

Equipment Maintenance

For Commercial and/or Industrial Electrical Contractors

Work Order Management

Calendar Sync

Billing & Invoicing

Customer Management

Accounting Integration

Inventory Control

Online Time Clock

Payment Collection in the Field

Cost Database

Quotes/Estimates

Change Order Management

Maintenance Scheduling

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Every work order created using the FieldEdge Flat Rate Mobile app costs $1.73 and $2 for every work order through books.

These fees can be incorporated into job prices and passed on to customers.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

FieldEdge Flat Rate Mobile

In Person

Live Online

Webinars

Documentation

Videos

QuickBooks Time is a cloud-based time tracking solution that helps owners and managers keep track of employees in real-time from their web or mobile applications. It provides mobile time tracking for employees who either work remotely or change locations or jobs regularly. Employees use their own devices, such as smartphones, computers, mobile apps, text messages or landlines to clock in and out. Mobile apps are available for Android and iOS.


QuickBooks Time helps users set up overtime alerts for employees, which can help inform managers before overtime starts. Alerts can be sent to employees, administrators or managers via text message, email or Twitter.


QuickBooks Time offers labor expense management module that reports labor expenses, including PTO, overtime and regular time.


QuickBooks Time also provides customizable filters that help capture the exact timesheet information sorted by employee, project, date, group, job code and payroll period. Pricing is per user per month. Support is provided via knowledge base, phone and email.



Automatic Time Capture

Leave Tracking

Messaging

Billable & Non-Billable Hours

Billable Items Tracking

Employee Onboarding

Real-time Scheduling

Mobile Alerts

Time Tracking

Access Controls/Permissions

Activity Tracking

Vacation/Leave Tracking

Schedule Distribution

SMS Messaging

Online Time Tracking

Real Time Monitoring

Task Scheduling

Project Billing

Group Scheduling

Time Clock

Attendance Management

Attendance Tracking

Timesheet Management

Project Management

Approval Process Control

Projections

Biometric Recognition

Resource Management

Sick Leave Tracking

Calendar Management

Customizable Fields

Assignment Management

Workstation Tracking

Punch card

Data Import/Export

Clock In/Out

Multi-Location

Audit Trail

Employee Time Tracking

Project Time Tracking

Time Off Requests

Compliance Management

Real Time Data

Overtime Calculation

Resource Scheduling

Labor Cost Reporting

Salaried Employee Tracking

Role-Based Permissions

Activity Dashboard

Alerts/Notifications

Online Booking

Employee Database

Reporting & Statistics

Reminders

Time & Expense Tracking

Cost Estimating

Automated Scheduling

Biometrics

Multiple Billing Rates

Real Time Reporting

Premium Plan -  $10/per month + $8/per user/per month 
- 1 Admin Seat
- Mobile app with GPS
- Streamlined payroll and invoicing
- QuickBooks integration
- Job and shift scheduling
- Real-Time Reporting
- Time-off management
- Alerts and notifications
- Photo attachments
- Time clock kiosk

Elite Plan - $20/per month + $10/per user/per month 
- 1 Admin Seat
- Mobile app with GPS
- Streamlined payroll and invoicing
- QuickBooks integration
- Job and shift scheduling
- Real-Time Reporting
- Time-off management
- Alerts and notifications
- Photo attachments
- Time clock kiosk
- Mileage tracking
- Project Tracking
- Project Activity Feed
- Geofencing

Save 50% off 3 months. 

FieldEdge Flat Rate Mobile vs QuickBooks Time

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