It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.

I like how easy it is to use, how quick you can learn how to use it.

Ease of use notify customer of progress before and after service call.

Its to easy to accidentally delete an invoice. Picture quality is horrible.

Clean graphics, readable. The storage space seems very nice.

Very poor customer service. The do not reply to complaints.

All my home warranty jobs in one place, easy to use, fabulous customer service.

They not been able to correct any of my problems that I've had with them all I get is we are still working on it, and we're sorry.

Customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent.

I like the convenience of knowing where my team members are, how they are doing through out their day. The ability to view pictures and notes that are sent to us in office.

It could be a useful tool if not for the cost.

Maps are great to be able to schedule jobs in the same area if a tech is close by. Clients love being notified when the technician is on his / her way.

At first, the changes made to Dispatch.me were large and very disruptive.

Its easy to use , a few reps are great to work with.

Ahead of the leading competitors while maintaining great, affordable pricing.

Great customer support, easy to use, very happy with the product.

The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.

I love that as soon as I get a job, I am notified with an e-mail, The site is so easy to navigate, and I also love that I can leave notes for myself and others.

Dispatch offers a comprehensive infrastructure that helps us to manage the entire field operations.

Sometimes it fails to download pictures of the job resulting in having to go back to get model and serial numbers.

We have been disappointed with the software. We found it clunky, inflexible and overly complicated to use.

Its adaptable and innovative, great for navigation around the platform.

Customer service is useless, and very slow. Again you get promised it’ll go to development team for review and get nothing.

Great Support, quick reliable and helpful. Special Thanks to our Onboarding Manager.

I really like that you can program all your costs into job logic so that it calculates costs on jobs.

We have used Joblogic for a while now but changing over to the new system has been great. Lots of really useful features that we are able to utilise.

The team at Joblogic are always willing to help where required and I would strongly recommend this service software to any company.

The ability to dial the contact number of the applicant is great.

Easy to save the team time by getting jobs to them quickly.

Terrible Company do not go anywhere near them.

I was always confident that issues would be addressed & I would be kept up to date at all times. The training provided was informative, productive & most importantly delivered in a great way.

Solves the H&S problem of lone working. You can change a quote into  a job (you decrease administration cost).

We have worked with this software for over 7 years and have received excellent support.

Outstanding customer service. Friendly, easy to work with company with personal approach.

There can be a lack of feedback/knowledge on what caused the errors. There can also be long wait times for the development team to address faults within the system.

Overall we are more then happy with the system, the continual development of Job Logic as really improved how our business operates.

Easy to use database with flexibility and good support.

Had a great day, great company, great trainers. Feel much more confident in using the system.

Relatively easy to set up, customer support was great whilst doing it.

Mobile Logic will assist us with our drive to reduce waste with paperless worksheets as well as quick updates between engineers and the office.

The team at Joblogic have helped us every step of the way so far with rapid support, great work on the back-end and a great ear for our needs.

Take your time when completing the setup as our initial idea was to go live within two weeks of training and speak to the lovely support team throughout the process.

We placed an order with JobLogic a few months back, the service from start to finish has been outstanding.

Joblogic has been brilliant for us as a business.

Too many pros to list here. The most useful thing has to be the way the calendar/diary and allocation of jobs to engineers works but also the invoicing module which integrates with Xero effortlessly.

The developers are pro active and always looking for ways to improve and integrate the system into businesses. The cost is not prohibitive and the back up from the support team is first class.

The software is easy to use, and the interface uses plain English text. The menu structure is excellent and intuitive.

The fgas stuff is great, the PPM planner is great all in one place and easy to use.

Excellent telephone and email customer support with webinars, videos, and online help also available. Easy to use app which isn't web based so doesn't rely on network connection for continued usage.

Terrible and because I decided to switch they are withholding my customer database.

The service, the tech and support teams are awesome, they are always on hand, 24 hours a day to support. Every single one of them goes above and beyond.

Very user friendly, saves a huge amount of time.

The fact that there are new features added frequently without additional cost is great.

When looking initially it can be a little confusing  as it looks complicated, that soon goes away once you understand the layout.

Form building initially was confusing but very simple after a few questions were answered.

I find this silly as the work around takes longer then just inputting into a spreadsheet or any other kind of software you have before you use Joblogic. Very disappointing and no part refund or help.

US Dollar

Dispatch is a purpose-built platform for Home Service Enterprises that rely on independent service professionals to deliver a world-class customer experience. 

We make it easy by centralizing all service interactions onto one platform with our flexible suite of solutions that minimize friction, maximize customer experience, and provide real-time visibility across all field operations, helping enterprises own every service experience and create lifelong customers. 

Our solution integrates with your existing systems to provide a seamless experience for your team, optimizing your service operations, and providing a level of performance insight not previously possible. Onboard and manage your network, easily create and send jobs, understand job status and customer satisfaction, and communicate directly with your network, all in one place. 

The mobile app is available for iOS and Android devices, where technicians can view information on upcoming jobs, including customer history, and get directions to the service location using the device’s GPS. Customers can track their technicians in real time with the location tracker and receive automatic reminders about upcoming service. 

Our dedicated engagement team maximizes service provider adoption and usage by providing personalized training and support. 

Dispatch offers services on a monthly subscription basis that includes support via phone, email and through an online knowledge base.


LongDescription

Electronic Payments

Status Tracking

Document Storage

Dispatch Management

Contract/License Management

Task Scheduling

Electronic Signature

Credit Card Processing

Variable Workforce

Customer Database

Job Management

Scheduling

Employee Self Service

Self Service Portal

Technician Management

File Storage

Mobile Access

Skills Tracking

Performance Metrics

Routing

Historical Reporting

Service History

Time & Attendance

Alerts/Notifications

Employee Database

Automated Scheduling

Estimating

Contractor Management

Availability Management

Work Order Management

Mobile App

Billing & Invoicing

Accounting Integration

Compliance Tracking

Reporting/Analytics

Contact Database

Employee Scheduling

Customizable Forms

Payment Collection in the Field

Job Tracking

Quotes/Estimates

Third-Party Integrations

Location Tracking

Maintenance Scheduling

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

$99 per month, up to 5 techs

$199 per month, up to 15 techs

$299 per month, up to 25 techs

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Dispatch

In Person

Live Online

Webinars

Documentation

Pound Sterling

Attend a demo by 31st May to enter our prize draw & win your summer holiday on us!

Joblogic is a field service management solution designed to connect the back office, mobile workforce and customers. Users can manage jobs, quotes and invoices through one platform.

Office staff can schedule jobs using the job scheduler’s visual interface. This helps prevent double booking and aids with time and resource management. Joblogic Mobile provides a real-time interface between the back office and the field workforce. Users can complete forms, enter data for timesheets, capture photos and complete risk assessments. Office staff can see live travel updates from engineers using the GPS tracking system. Dedicated Android and iOS apps are available.


The customer portal allows clients to access past and current jobs, view reports, log jobs and request quotes. The customer portal also provides real-time dashboards that show the profitability of sites, number of jobs completed in a month and lets clients monitor first time fixes.




Employee Management

Production Cost Tracking

Leave Tracking

Forecasting

Purchase Order Management

Barcoding/RFID

Barcode/Ticket Scanning

Employee Onboarding

Payment Processing

Time Tracking

Performance Management

Customizable Reports

Document Imaging

Access Controls/Permissions

Activity Tracking

Vacation/Leave Tracking

Equipment Management

Shift Swapping

Digital Signature

Job Costing

Route Optimization

Space Management

Invoice Management

Attendance Management

Attendance Tracking

Timesheet Management

Approval Process Control

Projections

Key & Lock Management

Sick Leave Tracking

Calendar Management

Customizable Fields

Labor Forecasting

Customer Portal

Geographic Maps

Data Import/Export

Mobile Signature Capture

Clock In/Out

Accounting

Multi-Location

QuickBooks Integration

Audit Trail

Employee Time Tracking

Overrun Reporting

Bills of Material

Project Time Tracking

Lead Management

Cost-to-Completion Tracking

Cost Tracking

Fixed Asset Management

Inventory Tracking

Compliance Management

Real-Time Data

Recruitment Management

Bid Management

Vendor Management

Maintenance Management

Labor Cost Reporting

Role-Based Permissions

Client Portal

Preventive Maintenance

Real-Time Notifications

For HVAC Companies

Workflow Management

Real-Time Updates

Project Tracking

Percent-Complete Tracking

For Schools

Residential Properties

Budgeting/Forecasting

Time Off Management

30-day free trial, no credit card required.

Billed Annually: 
Basic - £30 per user per month 
Premium - £35 per user per month 
Enterprise - Contact us to discuss

Billed Monthly:
Basic - £35
Premium - £40
Enterprise - Only available with annual billing

Dispatch vs Joblogic

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