EMS eSchedule a tool that's well worth the Investment.

My favorite aspect of the software is the ability to validate my crews wherever I am.

Absolutely great team to work with. Very cost efficient, tremendous setup staff, and customer service has been terrific.

They made the implementation process smooth and were always super responsive to any of my requests for assistance or just to answer my questions.

Ease and user friendly, the system works well and is easy to maintain and overall use.

We have found eSchedule and their team to be easy to work with and willing to listen to our needs.

The combination of a great product and EXCELLENT customer service.

It has saved our whole agency. We have totally benefitted from this.

I cannot say enough of how this has saved us time and money in our new operation.

Conversely, if you mark them absent, it won't let you fully remove them from the shift. There are no user generated reports.

Ease of scheduling and payroll. Users info is great also.

Great Experience, recommend this service to other EMS directors.

There are no flags for open shifts so it is easy to miss that a particular day is not fully staffed. There are no text alerts for shifts.

I could probably write a 3 page paper about how much this product has saved us time and money.

The ease of transitioning from our previous scheduling software to eSchedule.

Another excellent feature is how eSchedule is so customizable to suit our specific needs.

The new update to payroll has made printing the page off difficult.

The staff know the software inside and out and respond quickly to questions, helping us work through what we need to do and the best way to do it.

Setup and customization were excellent and easy.

I have recommended the product to a number of other services.

Most things the software can do already and it's a matter of choosing the best way.

I have a wealth of knowledge available on my phone accessible quickly to determine attendance status, clock times, and sign ups.

As a new customer, I find myself reaching out to customer service often. Their response is always quick and genuinely helpful.

Hands-down the best part of eSchedule has been the outstanding customer support. When we need help they are fast, friendly, and knowledgeable.

I HIGHLY recommend eSchedule for EMS services, a great product for everyone in the company.

The program is slow on the upload of changes and sometimes the information is lost if not saved due to connectivity.

Most problems or updates needed are performed within a couple of hours.

I have found that the software meets all of our needs. That coupled with the extraordinary support team make this software well worth the investment.

The PTO reporting system seems a bit outdated too, with monthly e-mailed reports rather than a real-time on demand report available.

Pleasantly pleased with overall performance compared to previous software.

ESchedule simplifies scheduling and provides a great user experience.

We are small emergency ambulance service. We are a closed Union service and have many different job codes, pay scales, PTO, seniority, request for PTO and scheduling.

Functionality and ease of use. Ability to log in from multiple places.

We routinely had to fix errors that were made because of having to transfer information from one place to another, in some instances, multiple times.

When removing someone from a shift from the master schedule, you can no longer tag them for that shift when marking them absent.

Ease of use, QuickBooks conversion, convenient for employees, accurate time tracking and helpful customer service personnel.

This software helped us with the transition from volunteer status to paid full time status. It is extremely user friendly and helps with not only the scheduling but payroll.

We lost a few features from the other scheduling software.

It works but it is more difficult to navigate through then other programs I am familiar with.

So far, customer service and ease of use have been stellar. Very happy with our purchase.

Housecall is perfect for the non technical company that needs simplicity and effectiveness.

Housecall Pro helps facilitate the scheduling, dispatching and invoicing of all our customers. Easy to use and it is nice to have a data base, historical record of each customer to easily go back to.

No real problems but the interface is kind of boring. But that is just being nitpicky.

IT's been great the staff is very help the training is great and everyone is helpful and friends.

I like ease of use, price and the great customer service & support. I had looked at & tried other software but this one fit all of my needs.

I love the email automation. I set up follow up emails to customers after a certain amount of time and the return has been awesome.

Great company and all employees are super helpful and nice. They respond quickly even in the evenings and weekends when there is a major issue.

It is easy to use and they have nice features just like other good dispatching softwares.

Users on Facebook complained the software lags and cannot find customers in database for 5 minutes because of the the large number of customers in their system.

So far I love how easy it has been to use and the support is absolutely amazing. Its so nice to know when I am out in the field I can manage everything from my app.

HCP is the best software for a great price to help our continued growth and success.

Ease of use and integration of all aspects of a service driven business. Communication with customers is smooth and flawless.

I HIGHLY RECOMMEND house call pro!!! Revenue is up over 200% and makes it so easy to track conversions. Estimates and invoicing is so easy and seamless.

Interface with Quickbooks is great - when there is any kind of integration problem, I get the notification and it tells me what I need to do to resolve. The support team has been awesome throughout.

Customer Service is outstanding and tech support is the best. This is a very professional group of people that really care about their customers.

My business just keeps on growing and with all the integration with other apps, it helps you get the jobs done and keeps your customer smiling even after you left.

Great experience, user friendly for my technicians out in the field, lots of features for tracking information - so far so good - love the software.

We really like that they automate so many features for you. Their online support is phenomenal, it seems like they really are looking out for your business.

They exemplify the idea that if their clients are successful then their business is successful.

I can go on and on and the best part is it is so easy to learn and use. The customer service is outstanding.

Great platform, great customer service, and easy to use. Perfect for small business.

When the system goes down we are lost until it comes back up. This has only happened a few times in the last few years though.

I appreciate the constant growth and expansion. Always looking to customers for a better experience.

Its easy to use, frequent updates and new features, extremely helpful customer service, Great Facebook community to help each other, its worth every penny.

I love the integration with the other platforms I use for my business. Scheduling and communication with my clients is fantastic.

I truly enjoy using this software and enjoy the ease of transferring from my previous way of servicing clients.

I am the kind of person who thrives on improvement. This company has been quite timely in their approach to ease of use and customer satisfaction.

The experience that I have with House pro is amazing what i love is if I have any question someone is always there to help.

We lost some higher end functions in the software switch. We lost the multiple option quotes (housecall already resolved this now).

Has to be close to the worst interfaces for a company just because of the lack of customer support.

Fantastic software that is produced by a company that is very responsive and engaged with customers.

Their customer service is great, there is always someone willing to help me when I get in a jam and need help quickly. The software is easy to use and learn.

US Dollar

eSchedule is a web-based solution designed to help emergency medical services, fire departments, nurses, law enforcement agencies and emergency communication centers manage timesheets, payroll, training, certifications, vehicle maintenance and more. Administrators can utilize built-in templates to schedule and track hourly, daily, weekly and monthly shifts across multiple departments or stations.


The platform enables team leaders to track employees’ working hours, vacation requests, overtime, meetings, paid time-offs and more on a unified interface. eSchedule lets managers create and track expiration dates of various certifications including Cardiopulmonary Resuscitation (CPR), Pediatric Advanced Life Support (PALS) and Fire Fighter I & II. Additionally, operators can record members’ details such as contact information and messaging preferences in a centralized dashboard.


eSchedule allows businesses to set up preventive maintenance reminders for fleet and track equipment. Pricing is based on annual subscriptions and support is extended via FAQs, knowledge base, phone, online contact form and other online measures.



LongDescription

Incident Response Checklists

Leave Tracking

Messaging

Rotation Scheduling

Float Pool Management

Training Record Management

Employee Certification

Customizable Reports

Vacation/Leave Tracking

Schedule Distribution

Self Serve Sign-up

Shift Swapping

Electronic Signature

Controlled Substance Tracking

Auto Scheduler

Vehicle Maintenance

Time Clock

Attendance Management

Attendance Tracking

Timesheet Management

Class Scheduling

Customizable Fields

Shift Management

Scheduling

Certification & Licensing

Vehicle Repair

Certification Tracking

Availability Indicator

EMS Service Roles Time Clock

Employee Time Tracking

Online Scheduling

Time Off Requests

Mobile Access

Skills Tracking

Fleet Management

Messaging/Shift Dispatching

Training Management

Overtime Calculation

Role-Based Permissions

Event Scheduling

Alerts/Notifications

Equipment Maintenance

Labor Management

Employee Database

Vehicle Damage Tracking

Automated Scheduling

Availability Management

Customizable Templates

Calendar Sync

Shift Scheduling

Event Calendar

Reporting/Analytics

Employee Scheduling

Self Scheduling

Online Time Clock

Payroll Management

Equipment Tracking

Instructor Management

SOG/Protocol Control

Maintenance Scheduling

Online Trading

Search/Filter

Employee Management

Communication Management

Emergency Dispatch

Reporting & Statistics

For First Responders

For Medical Purposes

Web browser (OS agnostic)

Pricing varies depending on number of employees/user accounts and activated modules within the software.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

eSchedule

Live Online

Webinars

Documentation

Videos

Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as carpet cleaning, window cleaning, plumbing, electrical, HVAC, and more.

Housecall Pro allows service businesses to forego paperwork in favor of digital automation. HouseCall Pro offers features such as Quickbooks Desktop & Online integration, job scheduling with GPS tracking, dispatching, payment processing, estimates, automated receipts and invoices, real time customer notifications, text message capabilities, automated postcards and email marketing automation.

Clients can book services via HouseCall's online booking functionality, communicate through a centralized messaging system and make online payments.

The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available.

This solution is available across the U.S. and Canada.


International Moves

Labor Rates

Work Order Creation

Electronic Payments

Invoice History

Status Tracking

Payment Processing

Subcontractor Management

Real-time Scheduling

Mobile Alerts

For Locksmiths

Time Tracking

Access Controls/Permissions

Activity Tracking

SMS Messaging

Dispatch Management

Progress Tracking

Job Costing

Real-Time Monitoring

Bank Reconciliation

Mobile Payments

Contract/License Management

Project Billing

Client Database

Group Scheduling

Credit Card Processing

Invoice Management

Project Management

Approval Process Control

Customizable Invoices

Customer Accounts

Customer Database

Recurring Appointments

Job Management

Calendar Management

Collaboration Tools

Assignment Management

Geographic Maps

Data Import/Export

BASIC PLAN: $49/month billed annually - 1 User
Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support

ESSENTIALS PLAN: $129/month billed annually - 1-5 Users
Features: All features from BASIC PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Desktop & Online Integration + Live Chat Customer Support

MAX PLAN: $279/month billed annually - 1-8 Users
Features: All features from ESSENTIALS PLAN + Customizable Reports + Employee GPS Map Tracking

MAX+ PLAN: Contact for pricing - 15+ Users
Features: All features from MAX PLAN + Advanced Reporting + Strategic Account Manager

eSchedule vs Housecall Pro

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