---
title: "GlossGenius Software Reviews, Demo & Pricing - 2026"
description: "Review of GlossGenius Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/scheduling/glossgenius-profile/"
page_type: "product"
language: "en"
---

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GlossGenius

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Overview

[Reviews](https://www.softwareadvice.com/scheduling/glossgenius-profile/reviews/)[Alternatives](https://www.softwareadvice.com/scheduling/glossgenius-profile/alternatives/)

# GlossGenius Review

From $24-$248/month Free trial 5 plans

Wondering if GlossGenius is right for your organization?

Our Appointment Scheduling Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

GlossGenius

4.8

[(349)](https://www.softwareadvice.com/scheduling/glossgenius-profile/reviews/)

FrontRunner 2026

Pricing

Starting at $24.00 flat rate per month

### About GlossGenius

GlossGenius is the all-in-one business management platform for beauty, wellness, and health businesses, from single-location shops to multi-location teams. More than 125,000 businesses use GlossGenius, including over 5,000 medspas and aesthetic practices running it as their HIPAA-compliant EMR.

Businesses that switch see 26% more revenue in their first year on average, a 75% rebooking rate, and 40+ hours saved on admin every month.  
GlossGenius is built for beauty and wellness business owners who want to grow revenue without adding more to their plate, whether you run a single location or several.

If you're comparing options, here's what tends to convince owners to switch: rather than adding tasks to your to-do list, GlossGenius handles the work itself. It fills canceled slots from the waitlist automatically, rebooks clients as they check out, follows up with clients who've gone quiet, and scans your daily numbers for revenue you're missing.

Booking and scheduling: Clients book in 30 seconds from your website, Instagram, or directly from Google Search and Maps, no app or account required. Automated reminders cut down no-shows, and the waitlist fills open slots without you lif...

ting a finger. Payments: A flat 2.6% processing rate, without the per-transaction add-ons many competitors charge. Businesses that switch save an average of $8,000 a year on payment processing. Take payments with Tap-to-Pay, get instant payouts, and offer Buy Now Pay Later through Affirm, Afterpay, and Klarna. Growth and marketing: Automated rebooking, memberships, packages, and email and text campaigns bring clients back without you having to remember to reach out. Staff and operations: Multi-provider scheduling, payroll, time tracking, custom commissions, and location-specific controls, built for staff of any size. Medspas and aesthetic practices: GlossGenius doubles as a HIPAA-compliant EMR, with medical charting, SOAP notes, clinical photo markup, medical director sign-off, and forms and waivers built in, so you don't need a separate charting system. Your AI team: An AI Receptionist answers calls and texts 24/7 and books the roughly half of inquiries that come in after hours. An AI Growth Analyst reviews your data daily and flags revenue opportunities against industry benchmarks. An AI Marketer writes and sends the campaigns that bring business back in. Switching support: Coming from pen and paper, Square, Vagaro, Boulevard, Zenoti, Meevo, Fresha, Mindbody, StyleSeat, or Acuity? The GlossGenius team transfers your appointments, client notes, and history over for free. Plans start at $24/month, with medspa-specific plans (Practice Essentials and Practice Advanced) starting at $148/month. Every plan includes a 14-day free trial with no credit card required, plus the flat 2.6% payment rate with no hidden per-transaction fees.

Wondering if GlossGenius is right for your organization?

Our Appointment Scheduling Software selection experts can help you in 15 minutes or less.

## GlossGenius User Interface

## Popular GlossGenius Alternatives

Main Product

GlossGenius

4.8

[(349)](https://www.softwareadvice.com/scheduling/glossgenius-profile/reviews/)

Ratings Breakdown

-   4.84Ease of use
-   4.75Value for money
-   4.75Customer support
-   4.68Functionality

Pricing

Starting at $24.00 per month

Get Price

Alternative Product

[Calendly](https://www.softwareadvice.com/scheduling/calendly-profile/)

4.7

[(4144)](https://www.softwareadvice.com/scheduling/calendly-profile/reviews/)

Ratings Breakdown

-   4.69Ease of use
-   4.52Value for money
-   4.44Customer support
-   4.54Functionality

Pricing

Starting at $10.00 per month

Get Price

Alternative Product

[Google Calendar](https://www.softwareadvice.com/scheduling/google-calendar-profile/)

4.8

[(4281)](https://www.softwareadvice.com/scheduling/google-calendar-profile/reviews/)

Ratings Breakdown

-   4.78Ease of use
-   4.82Value for money
-   4.39Customer support
-   4.67Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Goldie](https://www.softwareadvice.com/salon/goldie-profile/)

4.8

[(1172)](https://www.softwareadvice.com/salon/goldie-profile/reviews/)

Ratings Breakdown

-   4.81Ease of use
-   4.65Value for money
-   4.75Customer support
-   4.62Functionality

Pricing

Starting at $19.99 per month

Get Price

Alternative Product

[Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/)

4.7

[(3651)](https://www.softwareadvice.com/medical/vagaro-profile/reviews/)

Ratings Breakdown

-   4.62Ease of use
-   4.65Value for money
-   4.63Customer support
-   4.55Functionality

Pricing

Starting at $23.99 per month

Get Price

Alternative Product

[Doctoralia for Specialists](https://www.softwareadvice.com/appointment-scheduling/doctoralia-pro-profile/)

4.7

[(414)](https://www.softwareadvice.com/appointment-scheduling/doctoralia-pro-profile/reviews/)

Ratings Breakdown

-   4.68Ease of use
-   4.18Value for money
-   4.46Customer support
-   4.58Functionality

Pricing

Starting at €69.00 per month

Get Price

## GlossGenius Pricing and Plans

Starting price: $24.00 per month

Free Trial

Free Version

Standard - Beauty, Wellness & Health

$24.00

flat rate, per month

No plan information available

Gold - Beauty, Wellness & Health

$48.00

flat rate, per month

No plan information available

Platinum - Beauty, Wellness & Health

$148.00

flat rate, per month

No plan information available

Practice Essentials - Medspa & Aesthetics

$148.00

flat rate, per month

No plan information available

Practice Advanced - Medspa & Aesthetics

$248.00

flat rate, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## GlossGenius Features

-   Popular features found in Appointment Scheduling
    
    Appointment Management
    
    Automated Scheduling
    
    Calendar Management
    
    Client Database
    
    Group Scheduling
    
    Mobile Access
    
    Online Payments
    
    Recurring Appointments
    
    Reporting & Statistics
    
-   More features of GlossGenius
    
    Access Controls/Permissions
    
    Activity Dashboard
    
    Activity Tracking
    
    Address Book
    
    AI Copilot
    
    Alerts/Notifications
    
    API
    
    Appointment Scheduling
    
    Attendance Management
    
    Attendance Tracking
    
    Automated Responses
    
    Availability Management
    
    Barcode Recognition
    
    Barcode/Ticket Scanning
    
    Before & After Pictures
    
    Billing & Invoicing
    
    Booking Management
    
    Booth Rental Management
    
    Calendar/Reminder System
    
    Calendar Sync
    
    Class Scheduling
    
    Client Management
    
    Client Portal
    
    Client Profiles
    
    Collaboration Tools
    
    Color Codes/Icons
    
    Commission Management
    
    Confirmations/Reminders
    
    Consent Management
    
    Contact Database
    
    Credit Card Management
    
    Credit Card Processing
    
    Customer Database
    
    Customer History
    
    Customer Mobile App
    
    Customer Surveys
    
    Customizable Branding
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Reports
    
    Customizable Templates
    
    Data Import/Export
    
    Debit/Credit Card Processing
    
    Discount Management
    
    Drag & Drop
    
    Electronic Forms
    
    Electronic Payments
    
    Electronic Signature
    
    Email Management
    
    Email Marketing
    
    Email Reminders
    
    Employee Management
    
    Employee Scheduling
    
    Event Calendar
    
    Event Management
    
    Event Scheduling
    
    Faculty/Staff Management
    
    For Barbershops
    
    For Medical Spas
    
    For Retail
    
    For Salons and Spas
    
    For Yoga/Pilates Studios
    
    Generative AI
    
    Gift Card Management
    
    HIPAA Compliant
    
    In-Person Payments
    
    Inventory Management
    
    Inventory Replenishment
    
    Inventory Tracking
    
    Item Management
    
    Loyalty Program
    
    Marketing Automation
    
    Marketing Management
    
    Membership Management
    
    Mobile Alerts
    
    Multi-Location
    
    Multiple User Accounts
    
    Online Booking
    
    Payment Processing
    
    Payment Reminders
    
    Payroll & Commissions
    
    Payroll Management
    
    Performance Metrics
    
    Point of Sale (POS)
    
    Practice Management
    
    Pricing Management
    
    Promotions Management
    
    Ratings/Reviews
    
    Real-Time Data
    
    Real-Time Notifications
    
    Real-Time Reporting
    
    Real-time Scheduling
    
    Real-Time Updates
    
    Recurring/Subscription Billing
    
    Referral Tracking
    
    Registration Management
    
    Reminders
    
    Reporting/Analytics
    
    Reputation Management
    
    Rescheduling
    
    Resource Scheduling
    
    Retail Inventory Management
    
    Retail Management
    
    Reviews Management
    
    Rewards Program
    
    Room Booking
    
    Sales Reports
    
    Sales Tax Management
    
    Sales Trend Analysis
    
    Scheduling
    
    Self Service Portal
    
    SMS Marketing
    
    SMS Messaging
    
    SMS Reminders
    
    SOAP notes
    
    Social Media Integration
    
    Staff Management
    
    Stock Management
    
    Surveys & Feedback
    
    Task Management
    
    Task Scheduling
    
    Team Calendars
    
    Third-Party Integrations
    
    Timesheet Management
    
    Touch Screen
    
    Transaction History
    
    Treatment Packages
    
    Two-Way Communication
    
    User Management
    
    Wait List Management
    
    Waitlist Status Tracking
    
    Website Integration
    

## GlossGenius User Reviews

## GlossGenius customer ratings

- Overall rating: 4.8/5
- Total reviews: 349

### Rating distribution

- 5 stars: 304 reviews (87%)
- 4 stars: 30 reviews (9%)
- 3 stars: 7 reviews (2%)
- 2 stars: 2 reviews (1%)
- 1 star: 6 reviews (2%)

### Secondary ratings

- Ease of use: 4.8/5
- Value for money: 4.7/5
- Customer support: 4.7/5
- Functionality: 4.7/5

---

### You won’t regret it

- Overall rating: 5/5
- Reviewer: Vee G.
- Verified reviewer: Yes
- Industry: Consumer Services
- Company size: Self-Employed
- Product usage: Used daily for less than 2 years
- Reviewed: March 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I’m very happy with the service I have received and I will continue to use and recommend GlossGenius to everyone I can

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

They have added so many new features. I love that I’m able to completely customize appointments, prices and keep track of inventory all in one place. It has definitely been a game changer for my business

#### Cons

I don’t really have anything negative that I encountered. Only thing I wish would change is the payout. It like for maybe an instant payout feature. I wouldn’t even mind if it had a fee. Just access to funds right away would be great

#### Reasons for choosing GlossGenius

Seemed like a much better fit for the needs and structure of my business

---

### The Platform That Elevated My Beauty Business

- Overall rating: 5/5
- Reviewer: Briana N.
- Verified reviewer: Yes
- Industry: Design
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: February 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

My experience has been transformative. GlossGenius helped me transition from simply providing services to truly running a structured business. It has given me organization, automation, and the confidence to scale with clarity.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

What I love most about GlossGenius is how it makes me feel like a true CEO. From seamless booking to payment processing and client communication, everything is streamlined in one place. It allows me to focus on delivering premium service while the backend runs smoothly. It’s not just a booking app, it’s my business partner.

#### Cons

As my business scales, I sometimes wish there were more advanced reporting and marketing automation tools built in. It’s a great platform, but growing CEOs always want more power features.

#### Reasons for switching to GlossGenius

I switched from Squarespace to GlossGenius because I needed a platform built specifically for beauty professionals. While Squarespace is great for websites, GlossGenius offered integrated booking, payments, client management, and automation all in one place. It simplified my operations and allowed me to focus more on serving my clients and scaling my business.

#### Vendor response

Hi, Briana! Thank you so much for your wonderful review! It truly means a lot to us and helps us understand what our customers appreciate. We're thrilled to hear about your positive experience! Our goal is to deliver the best service possible, and knowing we’ve met your expectations is the best reward for us. Your feedback on more advanced reporting and built-in marketing automation tools is also incredibly helpful as we look for ways to better support our pros. Please feel free to reach out to support@glossgenius.com if you’d like to discuss more of this feature improvement. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or by calling 1-888-979-7864. We're always here for you!

Replied March 2026

---

### Highly recommend

- Overall rating: 5/5
- Reviewer: Kristen G.
- Verified reviewer: Yes
- Industry: Retail
- Company size: Self-Employed
- Product usage: Used daily for more than 2 years
- Reviewed: January 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I have been using GlossGenius for 5 years now and I love it. Sending texts and reminders appointments are extremely important

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Easy to design website, clients can book their appointments and cancel with ease. Sends waivers and instructions and reminders to all clients

#### Cons

The price is a little high but overall not too bad. It’s worth the money for all the features you get.

---

### Gloss Genius is genius!

- Overall rating: 5/5
- Reviewer: Brooks L.
- Verified reviewer: Yes
- Industry: Retail
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: June 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Gloss Genius is mainly used by people who work independently or own small salons/spas and it helps keep everything in order!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Appointment management and appointment scheduling made easy on the mobile access of this software. The online booking and security is value for money alone!

#### Cons

I had no issues. There were no learning curves and no bugs in the software. I highly recommend for anyone with salon business.

#### Reasons for switching to GlossGenius

Better software for value of money in my opinion

#### Vendor response

Hi, Brooks! We're thrilled to hear about your positive experience and that you enjoy the appointment management systems and the security GlossGenius provides. We are currently building more features, so please feel free to share any requests with us directly at support@glossgenius.com - Our product development team carefully reviews all suggestions! We are so grateful for your time and thoughtfulness in sharing your feedback🤗️ Have a stellar day!

Replied June 2026

---

### Perfect system for a solo suite owner

- Overall rating: 5/5
- Reviewer: Alicia B.
- Verified reviewer: Yes
- Industry: Consumer Services
- Company size: Self-Employed
- Product usage: Used daily for more than 2 years
- Reviewed: February 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Gloss has been easy to work with and I haven’t had any major issues. I’ve used it now for at least 5 years

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 3/5
- Functionality: 4/5

#### Pros

I love how easy it is for clients to book. They don’t need to create an account and have easy access to see all relevant information.

#### Cons

I want an option to add their mailing address when booking. And also a P&L report. More customization for automated text message would also be helpful.

#### Reasons for choosing GlossGenius

Ease of use and functionality for both my use and clients

#### Reasons for switching to GlossGenius

Simplicity and price were the main reasons

#### Vendor response

Hi Alicia! Thank you so much for taking the time to share your experience! We truly appreciate hearing that the ease of booking for your clients is making a difference and that GlossGenius has been a reliable part of your business for five years! We've definitely noted your requests for adding a mailing address option during booking, implementing a P&amp;L report, and providing more customization for automated text messages. Your feedback is invaluable as we continuously work to enhance the platform for our community. We're here to help you get the most out of GlossGenius, so please don't hesitate to reach out to us directly at support@glossgenius.com if you have any other questions or further feedback. Thank you again for being such a valued member of the GlossGenius community!

Replied March 2026

---

### Avoid at all costs

- Overall rating: 1/5
- Reviewer: Rosie V.
- Verified reviewer: Yes
- Industry: Consumer Services
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: March 2026
- Review source details: This review was submitted organically. No incentive was offered

Beyond bad. It’s garbage. They have prevented me multiple times from operating my business properly and REFUSE to respond to support tickets.

#### Ratings breakdown

- Ease of use: 1/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 1/5

#### Pros

Nothing. There is no redeeming qualities of this app. They lie about there pricing tiers, lie about the quality of service and lie about literally everything.

#### Cons

AI customer service, ZERO way to call or speak to a human when issues happen. Updating the app on a Sat rendering the app and way to collect payments unusable. Refusing to respond to help tickets. Basic options for editing appointments non existent.

#### Reasons for switching to GlossGenius

Opened a business separate from the prior one.

#### Vendor response

Hi Rosie - Hi there! I am sincerely sorry that our platform has become a source of stress rather than the solution you deserve. It’s clear we’ve let you down —both with the app’s performance and with our recent support—that is not the experience we strive to provide. Would you be willing to reach out to us at support@glossgenius.com? We'd love to further assist and resolve any challenges you're having. We would love to reach out to you directly. However, there's no clue in your post that could lead us to you. Thanks once again - we truly value hearing from you!

Replied March 2026

---

### Very Happy Skin Therapist

- Overall rating: 5/5
- Reviewer: Melissa L.
- Verified reviewer: Yes
- Industry: Cosmetics
- Company size: Self-Employed
- Product usage: Used daily for less than 2 years
- Reviewed: February 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

I am now coming up on my two year anniversary as a solo aesthetician. Previously I had worked with half a dozen platforms and software. I believe the overall cost for what you receive from GlossGenius is by far the best value. It speaks volumes when even your elderly clients find it easy to navigate and book their appointments directly from your website.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The ease of navigating through the platform gives me peace of mind. Even with some of the features I had trouble with or are unfamiliar with, if the automated system was unable to answer my question, I always received a great response emailed to me by one of the staff members.

#### Cons

I created memberships within the platform when it was first launched. There are still some bugs to work out in the details with those, but overall, I am happy.

#### Reasons for choosing GlossGenius

Gloss just made more since for what I needed in my business

#### Reasons for switching to GlossGenius

Website, online booking and intake forms were not available. It was also becoming costly.

#### Vendor response

Hi Melissa! We are thrilled to hear that the platform's ease of navigation and our supportive team have given you peace of mind, and it speaks volumes that your clients, even elderly ones, find booking so simple. It is also wonderful to know that you feel the overall value is the best in the industry. Regarding the bugs you've experienced with memberships, we take this feedback very seriously. While we are happy to hear you are generally satisfied, we want to ensure every feature works flawlessly. This is not the usual experience we want our professionals to have. Please reach out to us at support@glossgenius.com with details about the issues you're encountering so our team can look into this and resolve it for you as quickly as possible. We appreciate you choosing GlossGenius to partner with you in your successful solo aesthetician journey!

Replied February 2026

---

### From a hobby to a career after GG

- Overall rating: 5/5
- Reviewer: Tatiana R.
- Verified reviewer: Yes
- Industry: Cosmetics
- Company size: Self-Employed
- Product usage: Used daily for less than 2 years
- Reviewed: February 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

It change my business from a hobby to a professional business and keeps my days organized, the reporting is so helpful for accounting too!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Where to start? My business is a before and after GG, my time management. client satisfaction, website, scheduling and payment processing are always on point thanks to this app. I recommend GG 100% if you want to step up your game and also get value for your money.

#### Cons

Not much options for services descriptions, it will be great to add pics of products to recommend with booked service. Also, mail campaigns are very limited

#### Reasons for choosing GlossGenius

Easier to manage for me and my clients too

#### Reasons for switching to GlossGenius

It was not a fit for my spa, it was more like a restaurant app

#### Vendor response

Hi Tatiana! It warms our hearts to know that you found the GlossGenius app always on point and you would recommend it 100%! We also hear your feedback on service descriptions and email marketing campaign limitations, and adding attachments to booked services. We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️

Replied March 2026

---

### Love GlossGenius!

- Overall rating: 5/5
- Reviewer: Heather F.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: Self-Employed
- Product usage: Used daily for less than 2 years
- Reviewed: February 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

I absolutely love Gloss Genius, great value for the money it does everything I need in one simple app. Clients love the ease of scheduling. I love the fact that I can manage my inventory and it alerts me when I need to re-order. I recommend Gloss Genius on my social media pages and even have had a few take my referral and sign up.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The ease of setting up. I love the ease of the POS system. Low processing fees. Love that my clients get reminders. Running reports is super easy and I love the goal tracker as well.

#### Cons

My only thing I'd like to see them do is being able to merge two tickets together, but other than that no complaints.

#### Reasons for switching to GlossGenius

I made the switch because Gloss Genius had way more features that I liked. I also like the fact that the booking site was aesthetically pleasing and customizable

#### Vendor response

Hi Heather! We are absolutely thrilled to read your review! It’s wonderful to know that you're finding so much value in GlossGenius—from the easy setup and POS system to the low fees, client reminders, reporting, and goal tracking. We also truly appreciate your feedback about being able to merge two tickets. That's an excellent idea that we can certainly see being helpful, and we'll be sure to share it with our Product Development team for consideration. Thank you so much for taking the time to share your experience and for recommending us on your social media pages. If you ever have any other feedback or questions, please don't hesitate to reach out to us directly at support@glossgenius.com. We're so glad to have you as part of the GlossGenius community!

Replied March 2026

---

### LEAP OF FAITH, SECURE LANDING

- Overall rating: 5/5
- Reviewer: Jannah M.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: Self-Employed
- Product usage: Used daily for more than 2 years
- Reviewed: February 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Gloss has been a fresh breath of air compared to other platforms I’ve used. I’ve never had an issue that would make me want to leave. I feel heard and supported by the staff working behind the scenes and can only make suggestions to further improve the app!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Ive been using Gloss for a few years now and it has been the EASIEST transition. I didn’t even have to set up my client transfer at all! I’m able to color code appointments making it easier to see my schedule clearly. The website is easy to customize and easy to use for my clients! They prefer booking with Gloss than the last platform we used! I’m able to choose the payment percentage and absorb the cost of have it paid by the clients. The processing times are immediate as well as the payouts. I love the customization we’re able to do with every corner of the app. The features that come with the app are endless and ever changing making the price 100% worth it! My favorite part about Gloss is that they care and they listen to the professionals using it. Every update has been a request made my us! I’ve also never had an issue with payments or security with my clients cards. I feel secure and safe continuing use of this platform!

#### Cons

There’s not anything negative I can say, only suggestions to make. When opening the calendar can we have an automatic default to the same day. I’ve made the mistake of booking a clients appointment in a rush on the same day as the previous booking 😅Also it would be helpful to be able to click the booking time wanted without the secondary screen pulling up a random time when rebooking. Also I’d like to request that the emailed messages are able to be answered in app. I’ve missed a couple lost in my email pile up.

#### Reasons for choosing GlossGenius

I made the decision to go with Gloss because as an aesthetician I felt seen by the platform and didn’t have to go around the cosmetology side of the app.

#### Reasons for switching to GlossGenius

I needed an easier to set up and use platform where my money spent held its value. I found Gloss from a random YouTube video.

#### Vendor response

Hi Jannah! Thank you so much for taking the time to share your experience! It's incredibly rewarding to hear that GlossGenius has been such a seamless, refreshing, and valuable platform for your business over the years. Knowing that you feel "seen" and supported is exactly what we strive for! We truly appreciate you sharing those specific suggestions regarding the calendar's default view, rebooking flow, and the ability to reply to emailed messages directly in the app. Hearing this kind of detailed feedback is invaluable. It directly fuels our constant efforts to evolve and improve. We are so grateful to have you as a valued member of the GlossGenius community. If you ever have other thoughts, questions, or further feedback, please don't hesitate to reach out to our team at support@glossgenius.com. We're always here to help!

Replied March 2026

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